Sears Appliance Repair

Now it’s November 29 and still waiting(It’s July 7, 2024) & still waiting)I’m going to have to give them a one star. On April 2024 I called Sears appliance repair using Sears protecting home warranty. I requested repair service for my washing machine .When the tech arrived he was polite. he found the issue immediately with the washer. he disassembled the washer ordered some parts. The parts arrived. They did not fit. so he ordered the part two more times they did not fit now they are saying the parts where not delivered now they’re just giving me the runaround and they have given me three different fake case numbers and have not showed up on the appointment made leaving me with a disassembled washer and all those parts he ordered Plus, he billed me for his labor and never emailed me my receipt or a list of parts he has ordered .i’ve tried calling a number of times they just gave me the runaround and it’s 6/25/24 I’m still waiting I’m very frustrated. I’m going to have to file a complaint with Better Business Bureau & TDLR

Sears Appliance repair doesn’t even rate a One Star, but that’s as low as the ratings allow me to go. 1st off, my family has shopped at Sears and used their appliance repair service for over two decades. We all know Sears has gone out of business after decades of losing money. I believe in being loyal to a business to the bitter end and that’s where I’m at today, the bitter end with patronizing Sears.I contacted their appliance division and was rerouted to a Text Bot (AI) to make an appointment for a broke down double oven. The Text Bot made me an appointment for the following day. The following day no service technician came, and I called again. The Text Bot couldn’t comprehend the conversation, so I hung up and called back requesting to speak to a person. The system sent me to an “audible voice bot” (AI) who wasn’t equipped to handle my questions, and I again asked to speak to a HUMAN BEING. This time a was routed to a Human, but a foreign speaking one. I kept having to correct the Human with my information as she was repeating all the information back to me incorrectly. After all my information was verified, my name, my address, my phone number and my email address I was rerouted again to a Human that handled appointments. The very long story short was she couldn’t find any appointment for me and offered many excuses. Another appointment was made for that day in the afternoon for a technician to come somewhere between 1 to 5. %pm came and went and no technician arrived. Needless to say, I do NOT recommend Sears for any appliance repair. I’m sorry to say that they are inept. Now I have to research another appliance repair company that employs Humans. I no doubt realize that even this “review” will be answered by an AI Text Bot informing me that they are sorry and they can do better and they’ll leave me a customer service phone number to make my experience better. The truth is there’s nothing they can do to make it right. There’s no Humans to do any repairs. Nothing. As of this review I haven’t even had them call me. I don’t think the Humans they do employ even know that they missed my appointment.

On April 30th, 2024, I scheduled an appointment with a repair company to fix my appliance. I had to take time off from work to be at home, but the technician never showed up. I was left completely in the dark with no communication from the company.I then tried to contact the company multiple times, but had to go through an automated system and wait on hold for extended periods. When I finally spoke to a person, they were rude and unhelpful, claiming that the technician had reported that I was not at home.After reviewing my security camera, I discovered that the technician had indeed come to my home, but had taken a picture of my security gate and left without even ringing the bell. I rescheduled for the following day, but the technician once again failed to show up or even contact me.Based on my experience, I strongly advise against using this company for repairs or warranty services. The lack of communication and poor customer service are unacceptable. I urge others to avoid this company and seek out a more reliable repair service.

Technician has been here before helping me with my appliances. This young man is very pleasant, respectful and professional. He always leaves a very positive impression and takes pride in his work. He always offers tips and very good advice which I follow. Excellent employee!

I had a hard time finding someone to look at my washer because I live in base and when I called Sears I told her my Samsung displayed the EC code meaning there was a blockage somewhere that prevented the water to drain. I said the same thing to the guy when he came over. At no point did he bother to look or open the back to see where it was clogged. Instead he spent his time looking under the washer. Then he said the problem was the motor and that the repair would cost around $400 . He said that was the reason it wasn’t working and I told him it DOES work it just doesn’t drain the water. He continued to say it was the motor. So I said I was not going to get it repair and he charged me the fee for coming over. Now that my husband is back from his deployment he opened the washer and found a sock stuck which is why it wasn’t draining. And our washer works completely fine. So no I do not recommend this place, it feels like I was scammed out of money because he didn’t even bother to see why it wasn’t draining. Didn’t bother to open the back or see where the clog was at nothing. If I could do zero stars I would.

Trash awful stay away tech came and told us we needed new rods for unbalanced issue with samsung washer. Advised it would be 450.00 . We agreed he came back and told us it would be 900.00 dollars for repairs . He said he made a mistake with the estimate we could buy a new one for that . Sears is only trying to sell there warranty to you . Stay the hell away from this trash service.

The technicians have been very professional and completed the repair quickly, cleaned up after themselves and explained everything to me. Overall, I have been very pleased with the Sears Home Warranty and its technicians.

I had an appt the 24th of this month. I got a call saying they ordered parts and they’d made an appt the 26th from 0800am to 1200pm. So we decided to stay in town after the holiday to make sure we were here. At 2pm, I called multiple times (with no response or any update whatsoever), so I used a third party to get in contact with SOMEONE. They said the technician was on his way, I was the next stop ( it was 2:30pm by then), and I should be getting a call from that technician within the hour. It is now 2:43pm and just got a message saying “due to parts” my appt is rescheduled to 4 days from now. WE LOST AN ENTIRE DAY because of their misscheduling and miscommunications. I’m going higher to submit a formal complaint and am saving all my failed attempts at calls and texts to the person who called to schedule me the second time. Don’t waste your time.

I scheduled and appointment for 1-5pm the 8th of February, I spent the entire day at home in the front yard, the tech never showed, although he took a picture that looks as if it never got out of his pocket and said he was here at 1:46pm, after multiple calls to customer service and promises of a call from the tech by 4:30pm and then again at 7pm nothing. I was lied to all day and if I could give the zero stars I would, the worst customer service I have ever dealt with, I will pay more for serve to never deal with Sears again, no wonder they had toFile bankruptcy in 2018.Update: they rescheduled my appointment for the 10th of February 8-12, the tech called me at 8:37 said he was on his way and it would be $129 for the evaluation. I agreed and waited for his arrival, at 12:10 I text him because he hadn’t arrived yet, at 1:18 he text back and said the parts in where not in yet, and I had a $612.54 bill. A bill already and they haven’t even diagnosed the problem, $612.54 and nobody has even shown up at my house? To top it off, I lost a whole day of work and I believe the tech knew he wasn’t coming out at 8:37 because he didn’t even have a part. The Sears had the nerve to call and want to reschedule for the next day. Use this company at your own risk, there is zero integrity within the organization and you will waste your time and money.

The biggest challenge with Sears is we waited 3 weeks for this to be fixed. They ordered the part the first time without coming and it was the wrong size and color. Then we waited 10 more days for the. Right size gasket and then 6 days for them to come install. Very poor service.

Hugo, was very polite and did an excellent job fixing my dryer! He was quick and he was also prepared I did not have to wait for parts for my dryer to be fixed! Very professional!

Rogelio was very professional and very courteous. The tracking service was horrible. I received several messages from the day before stating they would be here at 8:00 am then at 8:15 a message stating between 9:42 - 10:47 then a message arriving at 10:17 then arriving after 5:00. At the end he arrived approximately around 11:00 am. Very uncertain and confusing.

If I could give a -0 I would. Ive been having soooo many issues with the Kenmore washer I bought just a few months after I bought it. I bought the protection plan and techs have been coming out and fixing it, ordering parts, etc; however, if its not one thing its another. Elijah was the last tech that came and put the parts but unfortunately he wrote on his notes that my washer was disqualified for further service due to customer neglect (which is totally false!!). Today I had a scheduled repair, he showed up and after two minutes outside he left without even talking to me or looking at the washer. I called him and he rejected my call. Later I received an email stating that I no longer qualify for service because of customer neglect. I am so disappointed with all Ive experienced!😔

It was easy to get a hold of Sears. They sent someone out the very day I called. The repair man was efficient, quick, and friendly! I am so happy with the service I received!

Previous Technician left sensor disconnected leading water to flood rooms. The second tech fixed it. Still leaking. Tech came. Nothing can be done

Well he the person that came to fix my dryer looked professional and acted professional did a great job I would recommend him for sure . But after he was through, did not like his threat, I have coverage for my appliances ,as you all know there not cheap especially for a handicap in ssi,no excuses here. Well after he was through, he said if I dont do certain things to keep my dryer going he will charge me next time he comes ,he said because if you dont clean exhaust exiting of air ,something like that .Iam chargen you ! OK my question, sorry to sound Macflyhere but first why the threat and if I have full coverage for my appliances, why have them,and pay so much for coverage . Not crying just my point of view blessings.

The technician was great. However, the part was not available to make the repair or even complete an estimate for repair so I am still without resolution.

Great service! Great Technician named Elijah. He order the parts and within and a few days they arrived. It took less than 15 minutes to install them and it works perfectly. Elijah was very courteous, very knowledgeable and kept us informed of the repair process. Should any appliance need I will definitely call them again.

Explained to them about having children. And still not putting my refrigerator at top priority to ship my parts faster for faster service. What a shame I paid alot of money for warrenty and they took their sweet time. I was 11days of not having a fridge 😒

SEARS Home Warranty is HORRIBLE, HORRIBLE, HORRIBLE dont buy it. October 8, 2024 Technician Rogelio showed up.... didnt do diagnosis on refrigerator said outlet wasnt good...electrician came and outlet was good. Another technician came, said compressor was bad all along. Today November 4, 2024, technician was to have shown up....A NO SHOW.....NO Alert or notices.....ONE MONTH LATER.....We Still dont have a refrigerator!!!!....Looking for legal assistance to help us with this matter AND A NEW REFRIGERATOR.EL PASO, TEXAS

Hugo explained what the problems were & ordered parts, he informed me they would be delivered to my home then Im to call Assurant to set up appointment. He was very knowledgeable on LG products/appliances

Technician was great, its the promptness in providing the ordered parts that Sears needs to improve.

I recently had the pleasure of having Elijah from Sears Home Service come to fix our washing machine, and I couldnt be more satisfied with the experience. From start to finish, Elijah was knowledgeable, fast, and professional.His expertise was evident as he quickly diagnosed and fixed the issue with our washing machine. Despite the complexity of the problem, he worked efficiently, ensuring that everything was back in working order in no time.Elijahs professionalism was also commendable. He arrived on time, was courteous throughout the service, and took the time to explain what had gone wrong and how he was going to fix it. This transparency was much appreciated and added to my confidence in his skills.Overall, Elijah from Sears Home Service provided exceptional service, and I highly recommend him for any appliance repair needs. His combination of knowledge, speed, and professionalism made what could have been a stressful situation into a smooth and hassle-free experience.

Servicemen knew his stuff. He attended to the problem right away. Hopefully the problem gets fixed and refrigerator starts working. He was nice and courteous.

Gentlemen were courteous and informing of all my options. They were efficient and I am happy with the repair so far.

Very knowledgeable and nice.We didnt catch his name, technician was very professional and gave me important advice on refrigerator maintenance and on any possible future purchases of refrigerators. Immesurable and helpful person that deserves praise!

Through NO fault of technician serval parts arrived damaged in shipping!The technician was professional and knowledgeable all times. Thank you

The technician was very professional and helpful and explained every thing I needed to fix the problem with labor and parts for my refrigerator thank you so much I will like to refer anyone else that needs repair from sears appliances services

Rogelio Escobedo and Hugo Gonzales from Sears Home Service (through A & E) were both worthy of Five Stars. They were experienced, dedicated to solving the problem, knowledgeable, and determined to do the best work possible. 1/9/2024

Part was not delivered, so he did come to do the service. He was was not very helpful on the phone when I asked him to please check to what address the part was send too. He responded I did not order it someone else did so I couldnt tell you. I had to call the insurance to see what was happening and they informed me that the part was never send. I send a text message to let him know the part was not going to be in until the 19th of July I have not received an answer back. His name is Hugo. Very disappointed we have been with out a fridge for three weeks.

I submitted a warranty repair to happen on the 20th of June. A technician came out and found what was wrong and had to order a couple of parts, I was fine with that, we scheduled a day for him to come back to finish the job and no one showed up and no one contacted me about delays or part status. I waited a day and tried calling which I had to navigate maybe the hardest automated gatekeeper I’ve ever encountered and when I finally got someone they were rude and unhelpful saying the inly thing to do was reschedule for someone to come out. I later learned parts were ordered and delivered but not to my home and not to Sears directly but to the first technician who ordered the parts. When the second technician came he had to go to the first technicians home and get the parts, was almost done only to learn one part was wrong. He ordered hopefully the right one but I’ve had zero updates, I call and get the horrendous automated gatekeeper and all I can get is parts were ordered. Someone was supposed to complete this on the 10th of July and I’ve heard nothing new and I can’t deal with the automated system again. I tried going to Sears at the mall only to learn the repair department isn’t even there and they outsource to third parties. A manager at the store claimed to be emailing someone to help resolve the matter but still no one has contacted me. I’m not unreasonable, I understand sometimes parts may take longer and mistake happen when ordering, what I don’t get is the massive lack of communication or even the ability to get updates, I also don’t appreciate being lied to when told someone will contact me and I get nothing. My phone is by me almost 24/7 and I’m not hard to get ahold of.i just want my freezer fixed, I don’t think that’s asking too much. This is beyond unprofessional and bad business. I will never again buy an appliance or probably anything from Sears ever again if this is how they’re going to treat their customers.

No technician arrived. I waited from 8 to 5, and when I checked the website at 5, it said a technician had arrived. Now, one was here. I called customer service, but they couldn’t resolve the issue and will have to send someone else. Ive been trying to fix this issue for the past two months. It was the worst experience I’ve ever had with this company.

Tech Hugo is very nice, friendly and professional tech. Definitely knows his job.

Our repairman was extremly polite and knowledgeable. A very pleasant experience, thank you

I paid for this extended warranty as I purchased my fridge, I paid for the fridge and the paperwork is under my husbands name. I dont know why they did the paperwork like that. The repair man came to my house and said that the annual cleaning service was not covered and I said fine, I will call and ask why not because that was part of the plan. He then asks to use my restroom and I dont feel comfortable but I let him anyways . Comes back and tells me oh its covered, then asks for a brush to clean the fridge. Will no be extending warranty and beware I purchased extended 3 year warranty for my washer and dryer and now they are saying I did not!! I have to call my bank and make a dispute since they want to steal.

Sears used to be a great company! Not so much anymore, which is sad. Sears charges for the warranty program, then the estimate and parts and repairs. The dryer part needed is not made anymore; went to Lowes, got a dryer and a 5 year plan than covers parts, labor, etc. No extra fees.

I submitted a repair request through my home warranty and they sent sears home services. The technician called and told me they would be there in 30 min. I took time off from work and met him at the house. He pulled out the dishwasher and took a look and he said it needed a new overflow sensor. He called the home warranty to see if it was covered and it was. He told me he would have to order it and will schedule to come back once the part was in. I then see the work request was closed as completed with the home warranty. So I called them to let them know that the job was not done so they scheduled me for Saturday the 11th of May. I’m here waiting and my wife decides to call to get an estimated time and they tell her that we are scheduled for the 16th. But I have an email from earlier today the 11th saying my appointment was for today. Horrible customer service. Liars. I wish my home warranty would have more on-call contractors/technicians and get rid of the incompetent ones like sears home services. Lies lies lies.

My GE Monogram gas range needed repair. I called a company that turned out to be Sears. The tech came to troubleshoot. After a few minutes, he called someone on the phone and explained what was happening. After a few more minutes, the tech told me I needed three parts and I had to pay upfront over $900 to repair my range. After several months, Sears called and informed me that they could not get one of the parts and my range could not be repaired. I was reimbursed all but the initial troubleshooting fee of close to $130.I called Gorman Distributing next. Their tech checked my range and told me that a part was needed. The part and labor were half of what Sears had charged me. Once the part arrived, the tech fixed my range.If you need repairs on your appliances, I would not recommend Sears. Consider other companies first.

The technician showed up on time and quickly determined the problem. He fixed our washer in no time, and we only paid the initial fee. I was very pleased!

He was unable to fix the dryer, due to no part again. Ive been waiting for the part for 1 mos and 21 days. Seemed to be a nice young man.

Technician was knowledgeable and courteous. All around great customer service. Only issue I have is that they should send a Technician within the first 48 hours to see what the problem might be and get parts ordered instead of having them show up a week later to just to tell u that they have to order parts and in a week they will come back and repair your appliance.

The technician did a great job fixing my washing machine and was detailed in explaining the issues my washing machine had.

Elijah was courteous and was really helpful. He did a great job .

I was told over the phone it was $99 for the diagnostic plus tax but then was notified on arrival its $119.99 plus tax so thats a big change. This price could be used for the service. Excellent I thought. Second, the tech who came was Elijah. He was timely, respectful, he was a straight shooter and found the problem right away. He was excellent. And amazing. He found the problem right away but the price to fix was $502. Wow. Thats a price of a new stove. So we declined and got a new stove. Thats insane pricing. Nothing wrong with them just pricing is through the roof.

Recently a SEARS technician came to repair our Kenmore Elite refrigerator. After several attempts and parts, the technician said he was ABSOLUTELY sure the refrigerator was working. He checked everything thoroughly. He finally stated...its working 100%... The technician took pride in his work.....THANK YOU!!!!....… I just wish the CALL CENTER and SCHEDULING was as good as the technician.Hector LunaEl Paso, TX

Jesus (Jesse) was not able to fix our microwave due to its particular model, but he did not waste a moment in communicating to us exactly what the situation was and what he was going to do to help us. Before leaving our home, he called our insurance company to alert them of the situation. He let us know we should expect a follow up call from our insurance co who would reassign our work order to another company. He was professional, knowledgeable, and kind. We appreciate how clearly he communicated with us and with the insurance company. He represents your company well.

The first appointment I made no one ever showed up after waiting all day. Never received a text/call letting me know he wasn’t going to show up either. The following day I called and rescheduled my own appointment for the following day. The 2nd scheduled appointment the technician showed up as on the web tracker and he was very professional and addressed my concerns.

Really bad service because I sat here from 1:00 to 5:00 (scheduled appointment time) and no one showed up or called.

The service tech was very knowledgeable and understood best course of action. Unfortunately I didnt go with the repair because the part and labor would cost the same as a new basic dish washing machine. He did give me some pointers and tips to prolong the life of my machine until I am ready to purchase new appliances for my home. The service fee was reasonable and I highly recommend using Sears.

Washer was leaking. tech came to the house and assessed the situation, ordered parts and scheduled a follow up. Parts came directly to my home and a new tech came to my home and installed the parts. Tech and his partner ran tests and said all was good. Everyone was professional. Schedules were done on dates given. My only problem is that...My washer is still leaking

I was charged $269.07 but my microwave oven was not repaired. I provided Sears with the model and serial numbers of my appliance for the purpose of ensuring they would have the correct replacement parts in stock. The technician arrived and checked the unit and determined they do not carry the replacement part, nor do they carry a replacement microwave oven for my microwave/oven combination. This was a total and complete waste of money and I am very dissatisfied with Sears.

Jesus and Alonzo tried very hard to get our refrigerator working. It has been a VERY long journey since December 26, 2023. This was our 6th attempt to get this working. We have been asked to wait 24 hours to see if the ice maker starts making ice. We are keeping our fingers crossed. Jesus and Alonzo were very polite.

Sear should have sent the original technician who made the diagnosis and ordered the part.. Alonso only came to install it, his treatment was kind and cordial.. but the original diagnosis was wrong, the part that the original technician ordered was only the fan that distributes the cold, but the problem is that the refrigerator does not generate the cold, so his diagnosis was wrong.

A tech by the name of Roger completed the repair on my refrigerator. He was very friendly and professional.

Our service man ,Mike, was very friendly and professional and took care of us. He answered all our questions and explained the problem we had.

The repair man couldnt fix the dishwasher and didnt send me a receipt. Wouldnt give me the part numbers that the machine needed. Gave me a ridiculous price and wanted me to buy a service contract before he would go further. Then charged me 128.00.

Sears technitian never shower up to my house and he reported that he did

Made us aware of issues and would return to correct any problem.

Very good, shared info per our questions. Good on task service man. Thanks, Robert! 👍🏼👍🏼

Hugo G is very patient and calm plus he fixed the problem when we got the parts. He had a hard time removing the heating element in the freezer since the manufacturer had installed it backwards. Hugo was able to remove it and fix the fridge.

The repair man was very professional.I dont understand how service was sent 3 times and instead of parts being needed, I only needed a reboot. This makes no sense to me what so ever. 2 parts sent and neither correct for this refrigerator, just needed a reboot. SEARS, Im trying very hard to be a loyal customer but this isnt working for me.

Initially made appointment for July 3, didn’t show up until today, July 23 he called and showed up as he said, fixed the washer in no time. Parts were sent to home since June 29

Im glad he had all parts needed to do the repairs. Weve been without ice for 3 weeks. Its so frustrating just trying to get an appointment, you get the agent, and they want to fix the problem over the phone. Im not a tech, just need a simple appointment I paid my service contract, I should not have to get interroganted so maybe I can fix the unit. Sears, change your method of customer service, please.

Hugo was prompt, efficient and knowledgable. I would reccomend him anytime

Excellent communication from both the Sears Home Service and MrAlonso, the technician that came to the house. Excellent service.Technician was efficient, professional, very friendly, courteous and informative.Highly recommended.

Alonso was fantastic! He was professional , proficient and personable. He is a great representative for Sears.

Did a good job. Quick in and out. Not bad for replace no a carburetor and filters.

The service representative, Rogelio, was very helpful and thorough. We would recommend him to anyone and think he is so good that we would recommend that he get a raise.

Technician quickly identified the issue with my fridge and resolved the problem. Very courteous and professional and took time to explain steps to prevent the issue to surface again. Hugo was great!

Had appointment to fix washer; issue was not resolved and technician is not answering phone. Left message to call me back but has not responded or acknowledged call.

Igniter was changed on my stove griddle still doesn’t hold temperature. Flame goes on every 15 seconds and turns off.I believe the thermostat is bad also. I was told it was working but doesn’t seem it is.

Alons is a true professional. Worked quick, answering questions and explaining his work. Thank you Lonso

PROF. , POLITE, FAST. BUT DIDN,T CHECK GAS LINE, SOMEONE TURN GAS OFF ! I HAVE A CONDO AND DON,T PAY GAS BILL , HOA DOES. SORRY THANKS FOR HELP !!

Was very considerate n knowledgeable. Explained procedure where my Husband and I were able to understand. We would recommend Sears to everyone.

The Sears worker just took some time to show us what to do to get our dishwasher to work again - basically to push the locked button for at least 3 minutes and that unlocks it. But he charged us around $174 for doing that. It seems awfully expensive to just show us how to lock and unlock a dishwasher. I dont recall him doing much else except showing us how to work the lock button even though he stayed in our house for around 20 minutes and we payed online while he was here.

Problems in appt. time & arrival without communication on delays & time of arrival

Although we had to wait for one of three parts for over a month, both technicians that conducted the initial assessment and final repair were very professional and courteous.

Sears Service is great. I have enjoyed working with them. I have nine Kenmore Elite appliances. Sears has kept them healthy for 14 years. Recommend Sears 100%

Jesus did an outstanding job under the certain circumstances that the service call was set up by I would recommend him anytime

Tech couldnt repair the problem due to that they sent the wrong part after waiting for five months.Worst of all, that part is no longer available.sears is sending a technician that I didnt request and want to change me $99. Not paying

Kind and knowledgable guy. Answered my questions professionally

Great service! Fast and friendly.

This company was sent by Samsung to repair our washer that was still under manufacturer warranty. We had two visits. One to diagnose the issue and one to repair the washer once Samsung had mailed us the parts. Both employees were very professional and arrived on time or early. Even though there was a 4 hour appointment time window we did not have to wait. It was also very easy to check available appointment times and reschedule as necessary through the confirmation texts the company sends. We would definitely use again if we had any other repair issues.

Technician was friendly and professional. Had the parts available to fix quickly on site.

My parents say ROBERT expertly took care of their washing machine with a pleasant, friendly and professional attitude . Thank you Robert.

Employee showed up on time, was very professional and took the time to explain to us the process for repair. Gave us some pointers to extend the life of our washer. Excellent service. Thank you

Elijah was very efficient and informative. He was friendly and didn’t hesitate to answer all my questions.

Hugo G did excellent work to my refrigerator-very knowledgeable technician and would recommend to everyone that needs work done to there appliances-highly qualified and excellent service rendered-kudos to Hugo👍

The technician was excellent. communication with Sears via their site was a nightmare.

Explained everything very well and very fast service

Tech was profession and did a lot of work cleaning out the washer/dryer but unit still not drying

Moved slowly and deliberately and slowly plaited things thoroughly.

Great service, on time , very knowledgeable service technician. Part ordered arrived on the day promised.

0/5 Technician did not want to work. Refused to provide services. Refused to hear what the issues I was dealing with. Did not resolved anything.

Rogelio (Roger) was very thorough and professional in the maintenance check of my washer and dryer.

Sears sent out repair service from Cal Valley Appliance - Israel did a tremendous job, he was fast, knew what he was doing, very professional and very knowledgeable about his job. Oretis works in the office helped us out a lot. They have a very good team. Will use them again!

It’s a scam ,you pay 128.00 fee so the technician goes and tells you that to fix a washer you have to pay more than the cost of the unit.then they keep the 128.00 for doing nothing.

Called a friend. Asked who to get. We cant live without our washers. My neighbor has used A & E before. During the repair I asked the repairman to please be honest and tell me, if it is cheaper to buy new. I watched as a knowledgable guy made quick work of it. Thank You, Thank You.

Well the technician was professional and friendly. The work he did at first was too quick though so he had to come back and do additional work. But another day, 2 days later.😠. It seems fixed now, so Im satisfied with the service so far.

Jesse was very professional and knowledgeable. Rate him a 10.

The tech kept us waiting, we received the parts and did not complete the repair for 3 days. Customer service was no help. No manager aviable to provide support. Have use Sears years for years. We had never received such a bad experience not using Sears again. SEARS CONTRACTS out to 3rd party companies. Not a satisfied customerThe tech also didnt connect the exhaust dryer hose.

The technicians that came arrived exactly at 8 am. They were professional, polite, and explained everything to me in simple terms.

The problem with the ice maker seems to be resolved!!!

Did his work very dependable

We were very satisfied with the technician you sent! He answered our questions patiently and as best as he could, did everything possible to fix the problem we were having with our washer.So far our washer is finally working the way we expected it to work. Unfortunately, we didnt buy our washer from Sears.But Sears offered an extended warranty that was able to help us with the repairs.Next time, well buy from Sears and save us the trouble!

Would give minus stars if I could. Called for repair on stovetop and pm on ovens. Tech did not have the stove top repair on his job order but, checked it out, told me it was a power generator and he could not order it, another tech would have to come out. Two days later the next tech comes out, he is beyond rude and condecending. Told me the stove was smarter than me and there was nothing wrong. When I insisted he made a phone call and then crawled under the stove and admitted there was something wrong but he needed an assistant to remove the top. Not happy!!! Two days later he comes back with help and is rude to my wife. He then says he will have to order the part and it will take a week to ten days and call for another appointment. So, three weeks and I dont have a stove for Christmas dinner. My wife likes Sears products but your service is and has been beyond horrible!!!Ken May

Tech was very polite, dressed appropriately and excellent job fixing dryer. Sounds great and looks brand new.

Tech was knowledgeable was quick and answered my questions.

The technician look everything on the washer. Thank your for your service.

After several attempts at getting the correct ice tray for my refrigerator after a technician broke it, we finally got one that fit. The new technician was very friendly and wouldnt give up on it! He turned what could have been a very unpleasant situation into a pleasant one. I appreciate his dedication.

The Technician was very professional and respectful. He knew exactly what was needed to repair my exercise bicycle and did the work in an expeditious manner. I was impressed by his work.

The service was great, and I mean Great! Guy explained every thing he did and why. First time in countless years since I met somebody who enjoys what he does. Great job Sears

Hugo kept me informed on when he would arrive, saw what the problem was and fixed it promptly.

We thank our repairman for doing a great job. We give him a 5 star rating.

I was the last customer on the mecanics list. He did seem to be knowledgeable about how refrigerations should work.I have now had any provlems with my unit or with my furnace so far. The only thing that I asked your agent was why he wasnt going outside to check the actual unit. His answer was that since my unit was putiing out temperatures of 56* throughout the house they dont need to do this. I would have thought that this was a routine function. In case of a loose screw or to check the unit for possible mechanical problems that could avoid a repair later on.I did not see a badge on his person and he did not identify himself.

Tech new exactly was was the problem and was able to get our dryer ip and running right there right now.

Had to wait a month for a repairman to come out and fix my refrigerator. Then he ordered parts and had to come back at a later time. Then came back for the appointment and worked on the refrigerator and its still not working. So, I had to make another appointment and got one for a month later! This is the most ridiculous thing in the world. I wont be purchasing from Sears again.

07/22/17 - UPDATESears came back and ended up replacing the compressor in the refrigerator. Its now working good and making ice and cooling well. So, I guess the second time around worked......The service call was to fix the ice maker, since it wasnt working. Well, its still not working after the service call. Have to bring Sears out again, since the didnt fix the issue the first time out......

Professional And Thorough were Jesus and Alonzo’s characteristics for a job well done

Very profesional and knowledgeable, thank you for your service!

Waited for 3 months to get my washing machine fixed. I have had this machine for 2 years and in the last 4 months have required 3 repairs. The customer service is less than helpful. Probably the last time I purchase anything from Sears.

He was punctual, efficient, knowledgeable, and courteous. Great experience

Very nice and kind man! Super good service!!

Issue not resolved. Was told a call from Sears would come today. Want to know when.

SEARS needs to go out of business. It starts from the top. Tech should have told the truth to me, it would have helped.

I was disappointed that the tech couldnt get the dryer to work. He said that it was an electrical problem. Actually when my husband and I move into this house & put new the new Kenmore washer & dryer Sears tech did all of the work on the dryer 6 years ago. I paid all that money for nothing & he sold me a home warranty. Still havent received of the paperwork (warranty). So, we sit here with no dryer working.

The technician was very helpful and informative, but over $200 just for him to place a belt around the dryer drum is ridiculous and a rip off! If I didnt neee my dryer fixed ASAP, I would have spent more time finding the proper belt, and replaced the item myself.

Good customer services. The part needed was available. He did a great job.

Very knowledgeable about product being serviced.

Everything perfect! Thanks

First of all I had forgotten to buy warranty and the lady let me buy it, the repairman you sent was so knowledgeable of my type of washer he tested it and finally decided he needed to order parts, I didnt have to make another appt cause he did it for me. In my 36 years of marriage this is the second Kenmore washer I had bought . thank you Sears!!

The technician came on time and fixed the washer...He was courteous also.

My experience with the Sears technician Raul, he was very professional,neat appearance, and very knowledgeable of the problem. The parts he replaced fixed the noisy ,unbalanced problem. Thank you Sears and Raul.

Nothing can be done and no one tells me what the next steps are. This is not a pleasant experience!

As I didn’t use them because they are expensive and I found someone cheaper. I do believe they are good at what they do

Friendly, knowledgeable, took care of problem.Recommed him to anyone.

Hello, Excellent service received call from Tech prior to arriving very prompt. The Washer is working perfect. Thank you and have a great day.

Technician that checked our air conditioner did an awesome job. were very grateful for their time and effort on our products.

Promptly showed up, completed his task quickly and respectfully. I

Great customer service. Came in and got the job done quickly

Hugo Rosales is a wonderful representative for your repair service.A true gentleman.

A very professional service

My Sears repair guy always fixes my problems with no problem even if he has to order parts. Love my service protection plan.

Technician called before arrival and confirming appointment. Very professional and courteous.

We keep on getting messages saying that we are getting or that our technician has come to service or repair our issue however no one has come by and fixed anything

JonWaynes was excellent in my opinion,. His knowledge of the problem and how he handled it, I commend him for a job well done.

Elijah was awesome. Gave me helpful hints. Courtous and friendly.

The technician was very knowledgeable and explained everything very well.

Great service. Just wish I had not had so much food loss due to my fridge compresor giving out. However, customer service was amazing. 😊

Elija is professional and receptive to descriptions of issues, and quick to respond with solitons.

Hugo did a great job.Excellent customer service!

Elijah is absolutely fantastic!!! Very nice!!! Extremely knowledgeable!!!

Professional and friendly service from my technician.

The technician Roger demonstrated a nice and professional service to our refrigerator. Thank you Sears services!

Michael was quick, friendly and obviously very competent.

Elijah is a very kind, polite & knowledgeable technician !

No parts available at this time . They have to order them .

Hugo was very kind and polite.

Arrived on time and repaired washer quickly. Outstanding.

Elijah was great. Very considerate and great to deal with.

Excellent service and information, great attitude , always a pleasure and satisfaction knowing sears has this great warranty program in taking care of our appliances.

Excellent service, definitely a name you can trust. easy to make an appt online

They did not mention the 50 dollar holding fee. Otherwise it would of been 5 stars

The technician was very respectful and completed the repair within a timely manner and always with a smile!

Very thorough and knowlegable . 5 stars.

Great service and excellent technician!

This was a very professional operation. The technicians was a great team, an older man and his pupil. Thanks.

The repair department was very helpful. Only problem was the phone service . . .took 3 times,, got cut off twice.

Hugo was awesome!

Very good technician, very helpful!

Explained what he did& called before coming out.Thanks

Hugo was helpful.

Had to wait for two weeks before a service person could come and fix my water heater. It worked for one day and now I have to wait another week

Technician seemed very knowledgeable with a happy personality, problem solved and corrected quickly.

Technician was on time and made the repair in a very timely manner. Was very professional and friendly.

Roger was very professional and knowledgeable.

Friendly, Informative,Knowledgeable, Professional Awesome Work Ethic

On Time. Very friendly. Finished job quickly 🙌

Knowledgeable technician that completed the repairs in a professional manner.

Technician walked off the job after 5 minutes. Couldnt understand what I wanted them to accomplish.

He was a great communicator!

The repairman that was sent to my home was very helpful in answering my questions and by giving me some very helpful advise

I dont know how many loop-arounds I had just to try and speak with an actual person.

Call was totally useless.The online chat is useless.Calls are still better talking to people not typing.

Goof technian. Thanks

Excellent service. Very helpful.

Great service. Highly recommend

They do not give repair service at this location. They are not selling the parts.

Excellent service

Bad

The service was fine, the technician was vague with her answer with regard to what was wrong with the appliance.

Very professional and knowledgeable.

Awesome Service

The technician was very courteous and professional. Very satisfied!

Very thorough, friendly and helpful.

Excellent work awsome character.

They never came to do job, Or call me. Very unreliable!

Thanx for your excellent service

He was on time and to the point, thank you.