E-SQUARE SERVICE LLC

I wish I had read the previous review BEFORE calling them. I was NOT told of their $95 diagnostic fee (very steep if you ask me) I had two other service people, one for my garage and one for my water heater come within the same week and they only charged a $25 diagnostic fee if you don’t use them. Well, their employee came on a Friday, took my dryer apart and told me what the issue was. Because they had to order the part, they went ahead and collected the diagnostic fee. This was a week ago today. I called on Monday and they told me they would call me to let me know when the part came in and they would schedule the service. Well… it was Thursday early afternoon and I hadn’t heard from them so I decided to give them a call, they never answered although I started calling them at 3 pm very well within business hours until around 5 pm. I received a message, as per the attached picture that they were coming out today between 1-5 pm. That’s a very long stretch of time so I took time off work. I waited for them, and kept calling to see if they could give me a more precise time frame, my first call was at 1:11pm and I kept getting the answering machine saying that they were now closed because their business hours were from 9 to 5 PM Monday through Friday. It was well within the timeframe of their business hours. I needed to pick up my son from school and’s wanted an answer so I did keep calling. Finally someone called back at 1:31pm and I spoke to a woman who told me that they would be at my house between 3-5 pm. I did have to get someone to go pick up my son for me so I could stay home and continue waiting. Well, it is now 6:42 pm and no one showed up to fix my dryer. I’m livid and will NEVER recommend them, seems like they made an easy $95 out of me because now I’m going to have to look for someone else to come repair it. This has cost me not only money but a lot of my time as well. Time I will never get back. This place is very unprofessional and now I’m wondering if what they said the problem with my dryer was, is even what is wrong with it. I wish I could give them zero stars.

E Square Services gave very fast and reliable service for my dryer repair today. Technician was very professional and knowledgeable. I look forward to using them to service my appliances in the future!

Very happy with my repair, from scheduling the appointment and service delivery everything was very efficient. Jesus was friendly, courteous and very knowledgeable. My washer is now working great!

Jesus was very diligent in finding the issue with my washer. He kept me updated on the status of my ordered parts as well as getting my washer working as soon as possible. He left my washer working like brand new! Thank you Jesus

Jesus came through to fix our dryer that suddenly started making a loud metal on metal grinding sound. He clearly communicated the issue, ordered required parts and got it fixed quickly. Would highly recommend him!

Lousy, amateur service.They were scheduled for a service appt through Lowes warranty program. Not only did they NOT show or communicate anything to us in the first 4.5 hrs of the 5 hr appointment window, but when I called them to ask why, the girl answering the phone was only able to pass the message along. Our other calls to them were not answered, and eventually they let their voicemail pick up the calls. This was all before they closed at 5pm. No communication, wasted our time, issue with the washer not fixed.Dont waste your time. Look elsewhere.Edit: 15 mins after this review was posted, the service technician, Jesus, a very kind young man called me to let me know he was running late, the ONLY technician working and still had 2 more calls after mine, and was trying to get to everyone. Kid has a heart of gold and strong work ethic, much appreciated. Shortly after getting off the phone with him, I received a text stating my appointment had been canceled. I called Jesus back to ask about it and apparently his manager had seen THIS GOOGLE REVIEW and canceled our scheduled service appointment with the mindset of ...well, why would we go out and provide service if he gives us a bad review? Furthermore, I asked Jesus to ask that manager to call me directly to talk about it (because reviews can always be edited) and to keep the employee out of the middle of it. Get this: the manager said ...have him take the review down and we will go out there. We wont go out until he takes the review down.So, nameless manager, this review is just one example of how a review CAN be edited. Either in your favor, or against. And as a person who knows what integrity is, I find you absent of any, and I fully question your sense of business ethics.Also, spend more time communicating with your customers, quit overscheduling your techs and worry less about scouring the internet for your business reviews and being reactive. If you are as good as you think you are, you wont have very many negative reviews to worry about.

JERRY - from E-Square Services was excellent very professional and understanding he made me feel good about getting the warranty for my washer machine. 5 stars I give him.

My dryer went out and they sent Jesus tech to repair my unit and he did an amazing job! He installed the part that was needed was helpful communication was on point!

Service was great just had to wait for parts but friendly and quick. Dryer was very loud now so quiet I didn’t even hear it when I turned it on 😊😊😊. Jesus found the problem quickly

I do not recommend this company. I used them for my Lowes Warranty, to fix my washer and dryer. 08/22/24 they came to fix my washer and dryer but only looked at the machine and ordered parts. They came back out 08/29/24 to replace parts but they left the washing machine worse off. They stopped answering my calls. Lowes finally got a hold of them and they scheduled time to come back out 08/31/24 but NEVER showed up. They didnt call me back to reschedule or apologize for not showing up. I tried contacting them multiple times 09/02/24 but they dont answer. Im left without a working machine. Poor communication from E-Square Service and are No Shows.

My GE washer was not draining. Jesus came over and was very knowledgeable about the washer. Had it working same day.

Jesus came and fixed our washing machine today. Great service! Super nice, knowledgeable guy. Couldn’t be happier!

They were prompt in responding and fast in getting the job done! My tech Gerry was super friendly and helpful!

Jerry was awesome and very knowledgeable on our fridge issue. I would highly recommend him and E-Square for your appliance issues.

Esquare is in my opinion the best tech services lowes has to offer and highley recommend their service especialy the tech jerry

Jesus was very professional and didn’t give up until he fixed the problem! My washer works like new:)

Jesús was very efficient, knowledgeable and provided excellent service. Highly recommended.

Jesus fixed our broken washer in a timely fashion. He was very friendly and knowledgeable. thanks for the help!

Completely horrible experience. Company was dispatched through my home warranty and I have been without a/c since May 14th. It’s almost a month now, he has came out to my home 4 TIMES over these weeks and each time has messed around “attempting to repair” my air. They never answer the phone when you call, it’s in the 100s outside everyday this week and I AM STILL WITHOUT AIR CONDITIONING. I’ve had to contact another company and pay again to receive help. Look elsewhere for hvac issues and do yourself a favor please.

After three times to my house still couldnt fix the ice maker, on the fourth service call didnt bother to show up and when I called and said he waisted 4 hours of my day he said why are you complaing about four hours and I am just going to cancel your service.

Eddie came out to my house within an hour, diagnosed the problem with my washer machine and repaired it on day 1. Highly recommended

This cautionary tale of a malfunctioning fridge is one that stretches for two plus months. They responded relatively quickly the first time around and came out to check the fridge. They notified us with a few steps, including turning the fridge off and waiting for the parts (a thermostat and a defrost sensor) to come in, (parts thats important later). They state it would be until about Wednesday of the following week for the parts to arrive. To this point it is no big deal.Wednesday comes and no response from the company. I call them multiple times throughout the week only to finally get a response on Friday, about 10 calls later. They schedule an appointment for the following week. By this point it has been nearly three weeks of a fridge not working. The next technician comes as expected but brings only one part. I tell him that we had paid for two parts. Hes confused and calls the company to clarify. They tell him it was only one part that was to be installed. After another week of the exact same issues persisting, I call them back and ask for them to come back out to see what the issue is. The original technician comes out to check it. Him and I communicate about the two parts....two....that we had spoken about the first time.As it turns out my memory was correct. He installs the part and directs me to disconnect the fridge for half an hour. I do, and I think everything is good. Fast forward another week and its still not any different than when I first called the company. Needless to say my family had been getting sick due to the food not being properly cooled and us not knowing that it still wasnt working as it should. When I find out its still not working properly I call them back to repair it once more. They say theyll be at the house on Monday. Monday comes and they dont show up. My girlfriend missed work to be there and there wasnt any courtesy to be prompt. She calls them and they agree to refund us for the parts. I say they can even have the fridge and the parts if they agree to the refund. Ive still been calling them back each week since we bought a new fridge, which is now three weeks.*Edit: Below, the owner has stated theyve reached out to us, and as I write this, we have not received any call, refund, etc.

Giving a 5 star rating for how professional and really helpful the young man Jerry was. Really recommend this company if you need anything fixed or worked on!

The tech was great. Pleasant and was able to fix the dishwasher without having order/replace any parts. He was here for an hour. Price came out to 129.Expensive for not needing to order part/extra labor.Do not recommend. Go elsewhere and save your money.

Ill give a 5 star review after Oscar had to come back to alien and remove the dishwasher door of which the soap dispenser was the original issue. The previous tech was rough in bending the brackets and not knowing how to open the door to replace the dispenser and the door didnt want to close. Well thanks to Oscar for doing the removal of the door alignment of it and brackets re bend to its original way where the door closes like its brand new. Experience is the key in which tech knows whats hes doing and others just need to take the time to know where and how plus not be so rough with peoples property. We all work hard just like you to have what we have. Thanks again Oscar! Much appreciated 👍

Gerardo is A excellent worker very knowledgeable and attentive I would recommended to anyone

This company was arranged through my protection plan from Lowes. Im giving 2 stars because the first technician that came out was wonderful, however absolutely nothing has happened since that first visit. He came out discovered the issue, showed me everything that was going on with my washer. He had to oder a part and said I would have a technician available the following Saturday so I wouldnt have to take time off from work, again. I have reached out to the number provided in my dispatch email but can never get through. I only ever been able to reach an answering machine. I have yet to get any information in regards to my repair or the status of the ordered part. Every time I call I get a message saying something along the lines of Thank you for making us El Pasos #1 repair service. , followed by the business hours being listed, which includes Saturday hours. I am so frustrated with the circle theyve got me running. A Google search of the company lists only M-F hours while the message that is given when calling them says Mon through Sat. The first technician said they have technicians that alternate Saturdays. This statement makes it hard to negate Saturday hours.

Jesus fixed the ice maker quickly and now its churning out ice like it should.Thank You Jesus!!

Quick turn around time and got it back up and running fast thank you Jesus

Jerry morales was an effective and efficient worker. My dryer was fixed in no time, I highly recommend the companies services.

Jesus came on time, very professional, courteous and efficient.

Very great customer service, and reliable, and resolved my issues.

I contacted a company and they werent able to fix it and when I contacted this place the tech came in and had it fixed extremely fast! So happy I contacted them!

We have a policy through Lowes Protection Plan, our refrigerator broke 9/23 and we scheduled services for that following Monday. The company then called to reschedule us for the following day, 9/26. Upon arriving at our home the technician stated he was unable to repair our unit. However, it has been almost a week and Lowes is saying they have yet to receive any paperwork from the repair company and we are still without a refrigerator. If I had my choice of repair services I would not choose E-Square Services, because they clearly lack a genuine ability to deliver on their expectations.

Be prepared to be disappointed. They showed up, collected their fee and never returned to complete the job. When the warranty called and emailed them, they finally sent us a text. We scheduled the appointment l, they failed to show up and when we contacted the manager, he cancelled the appointment after they had missed the appointment. Poor service and incompetent.

So far I will give this company 2 stars. The only person they have to answer the phone in the office lacks costumer service and communication skills. Im sure she feels better after hanging up on me just to get back at me. I was trying to get clarification for what parts of the A/C unit thats INSIDE THE HOUSE would get cleaned because it has 3 compartments. I was on hold at least 3 times. The technician himself cannot talk to the costumer on the phone in order to clarify questions. I maintained that I would be making an appointment but because I was not given clarification other than; the inside coil will be cleaned, the part the technician said needed to be cleaned, I will be asking before any services are rendered on the day of my appointment which parts of the A/C unit thats INSIDE THE HOUSE will be cleaned and if the expected parts of the unit to be cleaned are not the same ones that were discussed during the technicians initial visit I will not use their services on that day. Furthermore, I will not be incurring in any costs if the technician needs to be sent away since I was trying to get clarification before someone showed up and Karina was not able to provide any. I would very much like to speak to the technician who I saw so that hopefully an unnecessary visit does not need to happen. Depending on what happens that day, I will be revising my review.Edit: I have decided to cancel my appointment with this provider. Thank you to the technician who did the home consultation. They should really improve the way communication happens with costumers in order to provide a better service.

Outstanding customer service. Technician arrived 5 mins early and was quick to fix my refrigeration which had been out for the past 4 days. He was very thorough in explaining everything that he was doing and made me feel comfortable with his knowledge. Very polite and professional, I would recommend to anyone.

Beware of this company. They take your money and provide the service at THEIR convenience. They supposedly ordered a fan motor but they failed to show back up to install it. A competent company got the job done the same day. Alot of time and money wasted because of E SQUARE.PS: Dont bother replying saying you tried contacting us, WE did all the work to get a hold of YOU. Save the headache and keep the same attitude on here.

My freezer quit working on me.. I called the E- square service at 11 a.m. they were at my house by 2 p.m. the price quoted was not the price that I was charged ..the price I was charged was half as much !! I appreciate your professionalism and their honesty and theyre promptness.😍 thank you so very much Guys.. Luis you were wonderful.. I promise I will be calling again.. hopefully not too soon 😜 but I will call again. thanks again all of you.

Thank u for fixing my ac, I know its heater time but..I need my ac..thank u

I have been very pleased with the aervice. Jerry is professional. He was on time and left the area very clean after he was done with his work.

E square repair came to my house the same day I called. The charge was $ 75 for the service call. Which is a little high in my opinion but I thought I was paying for quality. The repairman misdiagnosed the issue with my refrigerator. He sent me an invoice for just over $800 to replace the compressor. The invoice was not same day but in-fact days later. I had modern appliance repair come out the next day. He diagnosed it was the relay. They would replace the relay for $200 with no service charge since I am doing the work with them. The relay is replaced the refrigerator is working great and Im glad I didn’t do my work with them. E squares is either incompetent and doesn’t know what they are doing or knew it was the relay and wanted to overcharge. Either way it’s damming

We had a problem with our AC turning on but nothing was coming out. I called and they had an available technician that same day. He was nice and professional. He quickly found the problem,corrected it and gave me a few tips on preventing the situation. Very cool. I recommend you call these guys if you have problems.

Excellent service. I live in San Antonio but needed work done at my parents house in El Paso. Looked them up on-line. Within a couple of hours, they went to my parents house and took care of the problem with their refrigerator. Best price. Thank you very much you all are awesome. I highly recommend this company.

The service was fast and efficient, I took the day off from work thinking the repairs would take most of the day. Repairs were done as fast as breakfast was cooked and halfway eaten, I can now take care of other business. Repair man was professional and courteous. I will use their services again.

I want to take time to thank this company for the services that they provided for me and my family. I know nothing when it comes to heating and cooling and I dont know anything about how to care for it or how to fix it. Thanks to the great professionalism and amazing work ethic I will be recommending them to my family and friends. The cost was reasonable and the front desk lady was really nice and helpful. I tried other companies but they were very expensive. So thank you Esquare Services for the great job and helping me with everything including all my crazy questions. 5 stars is an understatement for the great workers and the amazing services that this company brought to our home!!

Eddie and his team have great customer service! They were prompt, made me feel like a priority and were Onsite the same morning. Quick, clean and efficient. Would highly recommend to anyone for their AC needs every time

Gerry Morales he is a very good and professional person he did a good job with my appliance

I was assigned to them by GE to fix my washer. The part was backordered for months they called GE and got the part earlier and got it all fixed and taken care of under warranty!The only negative I will say is their communication could be better but I made sure to call first thing in the morning and they always answered and took care of me! The technician was great and so freaking knowledgeable bc we have like a crazy smart washer and he knew the issue within 5 minutes.

My air conditioning started to leak water all over the floor. I called them because a friend had recommended their service. The repair guy showed up and right away started to work. He was very nice and within a few minutes told me the problem. A little while later it was on a working. I’m glad I called them.

Having problems with a motor they installed for my mother, not working in over 100 degree weather. They told us someone would be out from 1-5, no one ever showed up. We called them in the morning to reschedule and they stated they wouldn’t be able to make it out till the following day.The woman on the phone started claiming no one was home, when we we here all day and night, doors and windows open.She says the technician showed up at 7:30 PM, however we have no missed calls and it is impossible to reach them past 5:00 PM.I asked to speak with a manager and was denied the ability to so. Asked for technicians number, was also denied. We have no way of confirming anyone ever came out.Terrible company, terrible customer service! If my mother didn’t have a warranty with them, I would go to absolutely anyone else!I would never recommend this company.

Would give zero stars but unable to do so. Throughout experience office staff consistently lied to the point that lies happened mid conversation. Office staff rude with zero customer service skills. Examples of blatant signs of incompetence include specific instructions to have technicians call 15 minutes prior to arrival, as 4 Hour window is an unrealistic time frame for me to be sitting at my house waiting for them to arrive. Towards the end of 4-Hour window I would place a call to the office only to find out that technician had already attempted visit but I never received the phone call, voicemail or text message so that only goes to show you that no communication was happening between office or technician with customer. Technician was sent out on six different occasions and was unable to resolve issues at hand. Only positive from entire experience is that technician was courteous but with issues not resolved that doesnt really matter. If you like to gamble use company and hopefully you will have a better experience but with all the choices I would just choice another company.Update-horrible company lied to my home warranty so I would have to pay deductible. Dont trust company they will completely take full advantage of the system.

This company besides punctual is really good with prices and got the job done fast

Wonderful customer service by Karina. She was able to turn a bad day for me into a positive one by quickly scheduling an appointment for my dryer to get fixed. Definitely will recommend E square services to all my friends and family.

I have dealt with other appliance companies but by far this one takes my 5 stars. They are very efficient, responsive and great customer service. Mr. Ebar was our on site tech and his expertise surpasses any company we have used in the past. Thank you Ebar for your dedication in this field that gives us as clients trust in a good company like this one. I will definitely pass the word around and recommend this company over any other. E-Square Home Services will definitely have our repeat business in the future.

WORST PLACE EVER. First of all they send an “estimator” then schedule you a week later. And get this... they charge you 65 dollars REGARDLESS of whether or agree with the estimate or not. It gets better. My estimate for a simple piece of plastic, which I looked up only costs 20 dollars, they wanted to charge me 400 dollars. Additionally, I needed the fridge moved into my kitchen with the doors off. The technician was being hired to do this. They REFUSED to give me anything but a 4 hour window. How am I to schedule a paid mover with a 4 hour window? To top it all off the estimator they sent was highly aggressive and intimidating. GOOD LUCK IF YOU USE THESE PEOPLE. There are many in El Paso, I would STAY AWAY.

Repairman that came to the house was very nice and helpful. However, office staff is extremely lacking in courtesy and customer service. Had a repair on Thursday afternoon that didnt end up working, so I called the office to get the repairmen back out again. I was ignored all Thursday afternoon and all day Friday. The staff answering the phone kept saying she would call me back, but never did, not even once. I left multiple messages on the answering machine as well that were also never returned. I had to go to the office and stand in the doorway while the secretaries called the repairmen so that I could get my AC repaired. So after a week of sleeping on my couch, the repairmen came back out and fixed it no problem and apologized profusely because he didnt even know there was a problem! I had been calling the office for 3 days and nobody had even told him there was still a problem. Hate to say I will have to take my future business elsewhere.

Terrible service! They were the service provider appointed by my home owners insurance. First, good luck with them picking up the phone. Second, they called 30 minutes before they arrived for service so I could leave work and open up my house. I was 5 minutes late and the technician just left. They called to apologize and reschedule which upset me even more and ended up cancelling their service.

Admittedly, I did not have a choice about working with them. They were the contractor my home warranty company sent out. They were supposed to call me within 24 hours and did not. I called them Repeatedly to set up the 1st appointment. It took five days for them to come out. The tech did not open either machine, the tech did his diagnostics by taking pictures of the appliance serial numbers. They did not order the parts until 3-4 business days after the visit. The office staff, Joe, use a ton of words (I.e talk a lot) to make terrible excuses. If I had a choice, I would go elsewhere.days (

I was so hesitant to write this review. I honestly despise negative reviews but I am sure this will help someone. I was referred to them by ORP. A lady contacted me on Monday morning and said they can have someone come to my home Wednesday between 1pm and 5pm. I made arrangements for someone to be in my home for when they arrived. She said they would call 45 minutes before arriving. It is 5:44pm and they have not called me or shown up. Here is the real issue, I have been calling them since 4pm and they do not answer. I literally called over 13 times between 4pm and now. I contacted ORP and they too cannot get a hold of them. I understand if they were busy or backed up with work but I was scheduled and they could of at least called me to inform me of the delay. In my opinion, this is unprofessional. If you are a business you should have someone answering your phone calls from customers out of courtesy.

Awesome service ! Ive used this company for 2 years and its way better than the old company I was using . They work in a timely manner and very considerate about their costumers . Extremely satisfied with their work. Im appalled at the reviews Im seeing here stating this company is bad service when they themselves have never received service from E Square. All in all I highly recommend this company before any company in El Paso.

Customer service and professionalism is lacking. Made an appointment a week in advance. At the time I was given an 0800 Tuesday (6 July 16) appointment. I was specifically told by the receptionist that it would be a 0800 start...NOT at range 0800-1200. I took the 1/2 day off. Tuesday 6 July at 9:15 I called only to be told that the tech was running behind and that they would provide a call when they where on the way...at 1100 i called for an update and still no word on an approximation. I called again at 1pm and they stated they would call me in 10 min with a update. At 1:40 pm I called since they had not called with any update. At that point there was still no clear approximation other than sometime today. I asked to speak to the owner. Eddie Jankowski is the person that identified himself as the owner and said that i should have been given a range of time between 0800-1200. regardless it was 1:40 and i had yet to receive ANY call from them on an update or an approximation in time of when they could be there...other than sometime today.Needless to say it was a complete waste of time since the appointment was cancelled. Outside of not keeping the appointment...The main issue I have is the fact that they do not UPDATE or provide any type of customer follow up that keeps you in the loop. All the calls and info were initiated by me. If I could rate them lower than 1 star I would. Good luck with this company. Im sure the techs are superb but the ownership/leadership accountability and overall customer service is not there.

The technician came in and had it fixed so fast and it was in our price range!

E-square services,Repaired my Frost free freezer and diagnosed my ice maker, Very rare to find good service, and very humble. The service was unbelievable, they went above and beyond, very pleased, I have already recommended them to my family and would highly recommend them to everyone. Richard Collier

They came 2 times to fix my furnace the third time they left in a huff because I made it clear that I wanted it fixed right this time. I have been without heat for over almost 3 weeks. I gave up on this company and am now waiting on another company to come. Good luck if you call them!

Unfortunately for myself and my tenants this company was assigned by my warranty. It has been now two months for them to fix an AC issue. They keep canceling their appointment and their latest Shpeel was that they can’t show up until end of the month because they got a flat tire.Update - they remedied their error by scheduling an appointment for today.

I called and about an hour later a technician was at my door. The troubleshooting procedures didnt long at all and the repair was working within two hours of my initial call. I highly recommend this company. Will call them whenever I need anything repaired.

Called E-square services in the evening to get a quote on installing a refrigerator unit at my suegras house, the owner Eddie was very courteous and prompt, they came out the next day and gave us a quote for the installation. Will highly recommend and will be using their services!

I had an appointment set up for Tuesday afternoon and the decided to change it a day before and mess up my schedule and wanted to charge a $50 service fee when the washer is covered by GE, I talked to GE and told them about the fee and they advised that E square should not be charging anything to the customer that everything is covered under the warranty. In my opinion this is very unprofessional and they just want to take advantage of the customer Im glad I wasnt a victim

Hats off to this company!!! I had been struggling with my refrigerator and hired another company that did not figure out the issue... I tried E-square and on the same day I had a working refrigerator! Did I mention their pricing is AMAZING?! Great service and super affordable! Highly recommended!

I used them because my washer was broken and they sent Oscar came out and was really kind and professional. They are honest people who I being a professional myself would recommend to anyone!

**EDIT: Just saw the owners response to my honest review - do you think threats will intimidate me into backing down? You dont know me AT ALL. Your business is horrible and people deserve to know.**Not only are they a shady company full of excuses and incompetence, they are also LIARS. Maybe even thieves, that part remains to be seen.Absolutely the most unprofessional, unethical, inconsiderate, and callous company I have ever encountered in my life!

Beware using this company. I filed a claim with my home warranty company to repair my over the range microwave. Old Republic assigned me to this service provider. When I called esquare to find out the status of the repair the receptionist was clueless that should have been my first red flag. When the two techs finally showed (two weeks later)- yes two techs, they huffed and puffed to get the job done. After they left my home I approached my range only to see debris and fingerprints everywhere- you would think they would be cleaner during a pandemic. When I opened the microwave they had caused secondary damage, cracking the side frame of the door. I took pictures immediately and called their office. Karina told be she would talk to techs and get back to me. When she call back the techs of course denied causing the crack and she basically shrugged a shoulder to it. There is now way a person using the microwave could have caused such a break this was caused by them pulling things apart. This break was caused by esquares techs and their careless work. I have filed a complaint with the home warranty company. I will never recommend this company to anyone and I will refuse to do any services with them ever again.

Very bad customer service. They came to my house for microwave repair and charged me $78 without fixing it. I asked them why you charged me $78 without fixing it and they told me its a service charge and to fix microwave it will cost $750..They didn’t tell me before that they will charge me $78…next day he called me and said they can fix it for $275…Don’t even use their services..They will just charge you for no reason. I can buy brand new microwave for $78..Very disappointed with their service.

This company over-charged me $600 to defrost my a/c and to fix it. I didnt know better. A friend told me that was WAY too expensive and to call other companies to ask what they would charge. I did. I called Total Air and Grey Heating and cooling. They both told me, based on Esquares receipt that they would charge anywhere from $155-$200 for the same job. I called the owner of Esquare, Eibar, and he told me he was sorry and would make it right. I told him I wanted to be fair and pay him for his services. Then, 10 days later, the work that esquare did broke!! I called Grey and they de-iced it and fixed it right this time for $210 with taxes. That was in 2014. Since then, the owner and his staff have avoided my calls and requests to talk to the owner or manager. I still have the original receipts and resent them to esquare two weeks ago as they requested to no avail. I gave them ample time and explained to them the actions I would take if they dont make it right. I also got cancer and didnt have the time to pursue them. Now, I will be taking them to small claims court, I will be reporting them to the BBB and I have already filed a complaint to my home-owners insurance. BE AWARE especially if you are someone who doesnt know heaters and coolers. They WILL take advantage of you.

Eddie from E2 services was awesome. Even though he was busy and the nba playoffs were on, he had the time to still come late and fix my air conditioner. Eddie was honest that it was an easy fix and charged me reasonably. And not like other businesses in El Paso, he was able to communicate and was on time. Great customer service. 5 stars! For E2 services!

Best company I have ever dealt with. My go to for all my repairs going forward. Tech Luis is an amazing guy will request him for sure next time.

I call E- square service for furnace issues in 30 minutes they show up diagnosed the problem. I have my furnace fully operational. Awesome service very professional. I definitely recommend E-square service for all your appliances and HVAC service needs. 👍👍👍

Great company! Very professional and did my repairs in a very timely manner. Office staff is very nice and have great customer service. Would definitely call them again.

E square service good service high recommended

We will be there between the hours of 8am and 12pm. Showed up at 12:30pm. Disassembled my AC unit and said theyd be back the following day to repair it. Waited all day, nobody showed. Then they took a four day weekend and said they wouldnt be able to come back for another couple days. Very unprofessional, poor communication.

Will be making sure no one, family, friend, or stranger will be using your services. Unethical, rude, and incompetent cant even begin to describe the horrible service your company provides. Very sad to think a company​ would treat customers the way your company does. Techs should show up ON TIME. Techs shouldnt get to pick and choose if they want to go to a house of a paying customer, or just skip out.

Waste of time. How you treat your customers always says alot about your business. Arrived to find the business closed on a day they said they would be open. Made contact with them and they did nothing to even TRY to make it right. Id stick to a quality business who actually cares about their customers.

Great service. Fast paced workers. Punctual and reliable. They came and cleaned out my ac and packed it up for the winter. Then they turned on my heater. Definitely would recommend!! Thanks again guys!!

Jesus thankyou, great work.

GE warranty but still wanted to charge for service call (Tech).Rescheduled with GE and given confirmation time /date, the company did not show up or called. Appliance/Warranty was purchased thru Home Depot.

Ive always had a great experience with them. They are always professional and courteous everytime i call. The office staff are really friendly. The prices are very reasonable as well. Thank you!

Jesus did a great job thank you

Bad company practice. They were hired by Samsung to fix a recall on my washer and they came to my home and told me they didnt have the kit to fix it. Made me sign for the completion of the service call and told me they would get back to me when they get the kit. Followed up with them and told me they didnt know when they would be receiving the kit. They knew ahead they needed a kit but still went ahead and sent a technician.

Oscar’s service, professionalism, and quick maintenance was awesome! He deserves a raise - he’s fixed both our dryer and refrigerator in minutes.

I called e square ac company and got a voice message saying that they are the best heating and cooling company in el paso. I highly disagree the best heating and cooling company has after hours service specially in the cooling season DONT call e square. SHAME ON YOU you are not the best. 😧

I am so glad that they came to help I felt like I was getting nowhere with the other companies and I am so thankful for them being professional and doing their job. I couldnt be more satisfied with their services. I would give them 10 Stars if I could

Amazing customer service, very informed on heating & cooling and an amazing and professional job done on installation! Would recommend their service to any and everyone for all future installs or service calls.

Very unprofessional to break someone’s washer and then tell the customer “well what else you want me to do” then proceed to hang up on them. Never doing business with you guys and I will make sure nobody else does.

I was very impressed with this company. We called in the morning and the service representative was able to come that afternoon. Very professional and courteous. Highly recommend!!

If you need any repairs on heating and cooling call these guys they came and fixed my heater and did a great job. they were very professional.

Disgusting job. Spent little time on my broken washer and it was still broken. Very rude ugly person. Treated my family including my Dad with such disrespect and attitude. My family is nice and open and this guy just had no reason to be the way he was.

Very good service and love it Oscar was very good and explained everything in details I totally recommend it 100%

Amazing service, quick, courteous, explained everything to me step by step, and just overall a good experience. Would definitely recommend to anyone in need of a/c repair.

Very bad

Came out three times never got the problem solved said they needed to order another part, never heard from them agaon, called repeatedly wont return my calls.

They were professional, friendly, and responded in a fast and efficient manner. I will definitely recommend them to everyone, great job!

I called them for same day service- they were available to service in one hour. Great customer service from Ebar, which gave me second opinion. I would recommend them to anyone. Thanks!!!

Great customer service and friendly staff. Very knowledgeable and took care of all our concerns. Will definitely be calling them for all our repairs.

Eddie did an exceptional job locating the problem with my oven in record time. I would highly recommend E-Square Home Services!

Excellent service, reasonable prices, and professional service. I have called them on several occasions and service is excellent and like always reasonable prices. Oscar is an excellent technician!

Very professional technicians and knowledgeable on what theyre doing. Prices are very reasonable. I would definitely recommend them. Great service!

It is tough to get an appointment. They are the repairman for my service company. The repairman are nice, but the dispatcher/ receptionist needs some customer service training.

They were very professional, needed my heater fixed and was able to schedule an appointment. The owner was very friendly and informed me what the problem was.

Washer backup and service was prompt and good. Their system for appointment is pretty good.

Excellent customer service, was able to make an appointment and my heater was repaired fast. They were very professional.

The service was exceptional your technician is great thank you for being such a great company I will definitely recommend you

I am a customer of Square, excellent service, especially the technician Oscar for all the help he gives us.

Love these guys . Good work ,professional manners,clean and dont cost alot. I will continue to use these guys. Awesome job gentleman.

Oscar switched the hot and cold water connections they were installed reversed upon delivery and he switched them to be connected correctly

I was assigned this company through my home warranty company...this company was so very unprofessional....they left me waiting all day, and no technician was ever sent out....They did not even call to advise me of what was going on until 3 1/2 hours after my appointment (after I called the home warranty company to complain) All they could tell me was they were having problems with their Tech and no one would be coming out....

Would definitely recommend these guys, they fixed my dryer quickly. I appreciate the help!!

Worst customer service! Karina was not helpful what so ever. Would not recommended to anyone even if it was your last option. During hard times, they sure know how to make your situation worse.

Timely responses to questions and service requests, good home HVAC install with competitive pricing. Good AC warranty.

A/C was giving me problems. Called E-Square services and they found the problem right away. Very professional and very fast. Will be calling them again if have anymore problems .

Good work and good communication with workers but waited a week for service call and another week for parts. So 2 weeks without AC in the middle of summer.

This company couldn’t fix my ac they actually made it worst. They send tech three times and nothing was fixed. They actually made the issue worst.

THANK YOU E-SQUARE FOR THE FAST RESPONSE AND THE AFFORDABLE PRICE, I LOVED WHEN THE OWNER FOLLOWED UP THE NEXT TWO DAYS TO MAKE SURE HIS TECHNICIAN DID THE WORK AND TO CHECK THAT MY FURNACE WAS WORKING RIGHT!

Had some issues with some appliances. Here came out within a few hours did an excellent job. Will be referring.

E-Square Services did tune-up on my refrigerated air excellent service and professional Great rates on services

Will recommend to family and friends. Fix my air condition quick and bought a tune up for the yr

The best HVAC COMPANY!!! I would highly recommend this company, they are very professional. Very knowledgeable!! Thank you!!!

Eibar answered every question and knew his stuff. Great service and great attitude, will recommend them and will be a repeat customer.

Great service and price. Check quickly and fix problem. Recommend 💯

Wow! I’m very happy with Eibar and Esquare for the fast response and professionalism at the momento of fixing my fridge! Thank you guys!

Professional and efficient service!!! Work was done very clean and in a timely manner !Highly recommended !

Great company awesome personal and quick response satisfaction guaranteed and great customer service thank you for everything

The Best recomendation I had ever, thanks to my friend that told me about this place.Great service!!!

Very good profesional people, had a great experience. I would call again.

My furnace was down called E-square and were very helpful and fix right away thanks

Very Professional..Great Customer Service..And Best Prices In Town..Highly Recommend!!

Very dependable and professional highly recommend this local Company for home appliance and AC heating service and repair,

My service man was so knowledgeable and courteous. Answered all my questions and explained everything.

Great experience! Professional technicians at a fair price.

Luis did an outstanding job! Thank you so much.

Great customer services! Eddie rocks! Highly recommended!!!

Great service... Fast, friendly, affordable !! 👍🏻 Surely will recommend 👌

Thanks to E Square now i have cold air in my business with new refrigerated air system install.

Never showed up or called to let us know what going on

Reasonable prices and professional. I recommend to all El Paso.

One word; Amazing!

The best in town, great service, and very professional

They service and maintain our AC unit 👍

The service by Oscar in our dryerwas excellent. Thank you.

Best service and quality product! Thank you!

Good people good workers very professional

Was able to figure out and fix the problem quickly!

Great service will recommend.

Awesome service thanks for everything

Outstanding service Thank you again.

Great prices , awesome personnel!!

Thanks for the rapid service!!

Excellent job on time

The E-Square team rocks!

Great service !

Very professional

Very good job by Jesus. Very friendly and very fast to work.

Eddie was good at repairing and I liked his service

We 100% recommend and guarantee, I especially recommend Technical Oscar. The young man was very nice and very kind. Thank you very much.

Excellent service, very fast, they clearly explain the problem and solve it, 100 percent recommended.

Thank you for repairing my refrigeration, excellent service and quality, I recommend you 100%

Thanks to Technic Oscar for all his help. 100 recommendable without a doubt.

Excellent place and very good attention from the technician Oscar

I loved the service the technicians gave me, they are very professional and very friendly.

The technician Oscar is an excellent technician, very friendly and professional.

Very good job if I recommend them