Sears Appliance Repair

Bad customer service, did not complete job , made mass , very unprofessional people, took money and did not finished job. The technician was very rude .

We were fortunate to have Steve repair our washing machine. Working with him was a great experience. He is knowledgeable, personable, efficient and terrific at communicating schedule updated time of arrival (which is very important when you have an entire day appointment schedule) Couldnt ask for better service. Thanks Steve!

Mr. Harold quickly and thoroughly replaced the failed oven heating element and verified its proper functioning. He was neat and organized and completed the job with zero fuss. Hes a solid guy! Thanks Harold.

My technician arrived on time. He was polite and professional. Did a very nice job getting my dryer fixed. Greatly appreciated would recommend to anyone with appliance problems to give them a call.

The technician was polite and seemed knowledgeable, showed me how the parts fit in and out of the appliance.Downside, he had to order a part from the manufacturer, so we will have to reschedule an appointment for the installation of the part when it arrives. But that’s on the product manufacturer not the technician.

Steve is the consummate professional always keeping you informed and communicating extremely well! Good to see that the old world ways are still kept and people know how to do a good job and provide quality service. (Steve) is a one and 100 and needs to be rewarded if possible. from my interactions with him.

JOSIAH from Sears appliance REPAIRED OUR REFRIGERATOR DOOR GASKET. Also door hinge . He ordered the parts a week ago and the parts arrived a few days ago. He came today as was scheduled and put the pars on and we are new again. Sears does a great job . Techs are very good and I am amazed at the speed and repair on all my appliances. So glad we did Sears. Great job and timely.

The service tech was out standing. He was exceedingly knowledgeable and knew exactly what to do. Send him back on next visit which I hope will be much later.

He was on time and professional. He quickly diagnosed the issue and had us back going in less than an hour.

Last week y’all were supposed to come out and repair our dryer, but something happened & you didn’t show up! Y’all didn’t call or anything!. You just rescheduled our repair date up 5 more days!It was good to finally get our dryer repaired today though! It only took 3 weeks but it was worth the wait. Now I dont have to go buy a new one!

William was prompt, personable and very efficient in assessing the issue with the leak in the refrigerator. The part was ordered, arrived before the appointment and replaced on the date of the appointment. William answered all my questions, did great work and I would recommend him for service repair again if necessary. Thanks!

Very friendly, knew his job and answered my question, and he asked me if I needed any service to my refrigerator or air conditioner, and I told his no. Sears service desk made a appointment for my dryer on the 15th of July and for my washer on the 16th of July. The service desk or customer service told me that I couldnt have both my washer and dryer serviced on the same day. But my Technician told me he was at my home to do both and he did.

Our technician Micah was knowledgeable and helpful, and I give him a 5 star. My main issue is lack of customer service. There is no way to speak to a representative. It is totally AI, and a Totally frustrating experience.

Steve worked diligently to resolve the issue, trying multiple parts he had on hand. He communicated his expected arrival time early in the day and was prompt.The poor review is related to Customer support.The appointment was easy to make online and I got multiple emails and texts confirming the original appointment. The day of the original appointment, Monday, my window was 8-5. I had to take off work. Mid afternoon, the window changed to 3:28pm. That time rolled around and no one called or showed up. Later, the arrival changed to 7:28pm, still no call. That time rolled around and no show or call. I found at least 6 different telephone numbers and all routed me to the same automated system that said my appointment was for that day Monday 8-5 and did I want to reschedule or cancel. I was still hopeful that I was going to get a call from the technician or from customer service, realizing that my appointment was not kept. That never happened. The next day, Tuesday, I tried again to find a telephone number to speak to somebody. I finally found a number and did speak to a live person who was able to reschedule the appointment for the next day, Wednesday, where I again had to take off work. That day went fine. The technician called me and showed up as expected. The technician had to order a part which would be delivered later in the week, Friday, and then had to reschedule another appointment for Saturday, all with 8-5 windows. I had to be at home to accept the part according to that technician. So I took off work on Friday. The afternoon was starting to pass, and I was getting nervous that the part was not going to show up and the appointment scheduled for the next day would not be worthwhile. I had no tracking number for the part that was ordered from the technician 1 so I again called the number that I had successfully spoken with the person, but this time that number went to the same automated message. I actually wound up texting the technician 1 who had called me and asked him if I could get a tracking number or if there was a way for me to contact somebody about that order, he provided me with the tracking information. The part was delivered, and the technician 2 did show up the next day. This second technician went to great lengths to resolve the problem with my washer, but it seemed that the part that was ordered may have been defective and then a second part that he had in his truck appeared to also not solve the problem. He did try a third part, and that seemed to resolve the issue. We’ll see how it goes in the next 30 days. But not sure what I’ll even do to contact somebody if it doesn’t correct the problem as expected and paid for. I mentioned all of this to both of the technicians, and they each seemed to be aware of the problem. I asked if there was an actual number I could call and speak to somebody and the second technician said no. The first technician and second technician that actually arrived did fine work, the commentary is not about them, but rather about Sears Home Services and lack of customer service. It is unfortunate that trying to automate and serve customers has resorted in this kind of service. It is unlikely I will use Sears home repair services in the future.

Technician did not wear boot covers while coming in and out of the house. Was not polite or friendly. Did not offer to help with home warranty coverage or offer other posibilities rather than just replacing unit in the future

Wonderful service, suggestions, repair and advice. Overall great experience with our technician!

Daniel showed up. Previous tech was supposed to be here on May 15 and did not show, call or reschedule. I will never use A&E as this had happened twice. Feel sorry for Daniel as appointment was cancelled since Choice Home Warranty already had another company repair refridgerator. You really need to treat customers and technicians with more respect and consideration. Fire the clowns who dont show up.

Very courteous technician. Found both my problems right away. One has to be solved by the plumber but the other he solved right away and my washer works now. Very helpful. Asked if I needed any other assistance and was very helpful. Great job! Thank you!

Repairman arrived and gave me a quote for two issues we were having. When we asked for the service call, we were explicit in the model number, part, and repair needed. Boot replacements are common, so I thought hed come with the part and fix it. After all I sat around waiting for half a day. The other issue we werent sure about.In about five minutes I was given an estimate for more than $800, including $289 in labor. One issue was minor (but $400 in parts) so I opted not to have it addressed. Without that repair, the labor was still $289. I was told that the labor is the same charge no matter what.I reluctantly agreed to boot replacement ($417) and he asked me to sign an invoice and pay. I had to give him my Wifi password to connect because his phone wouldnt connect to allow the transaction to move forward.AFTER I signed, he said the part would be delivered in a week or two and I needed to schedule another visit. He only offered two Saturdays 3-6 weeks from now, and Im scheduled to be out on USAR training both days. I needed to reach out to my wife to find out if she could be home. He said he didnt have time for that and stomped off. Assuming well get billed $119 for the service call, but what was I supposed to do?Only a chatbot that doesnt allow me to speak with anyone, and no phone number on their website to contact them. What a scam! The number listed here in GMaps goes to India. She cant understand what Im saying.We ended up using a local repair company. It was about half the price. My wife also wanted a filter cleaned that looked to be part of the disassembly needed for the boot replacement. The Sears tech refused. The local guy said he would because it was right there in the path of things he had to remove.

The appliance repair person that came to my house was very efficient and friendly. I was extremely pleased.

The guy showed up to fix our AC. Our ac was not blowing cold air but it was still functioning with out cold air. Next thing we hear a loud pop like a mini explosion!!!!! And my husband went outside to see if technician was ok. He was putting water on unit to cool down the unit he said. But now says there was a shorted wire. Anyhow he left and said he would call it to the home warranty. Now it isn’t working at all!!! At least we had air blowing……so now what????

Very detailed and thorough. Actually gave me some user tips to try to make sure the same issue doesn’t come up again. Hussaein was also very punctual, and called me before he headed my direction to make sure I will be home.

Steve answered all of my questions and gave me peace of mind that my washing machine is working well.

Even though my machine couldnt be fixed, the technician was great. He called when he was headed this way. He was always very polite. He clearly explained what the problem was. Good employee!

Collin was very knowledgeable & completed the repair in a timely fashion. Excellent service!

Scott was quick and thorough. Normally these two attributes dont go together in a service call for anything. He is welcome in our home anytime.

Robert was accommodating and personable. Would be happy to use him again.

Dependable, good communication, good customer service.Thank you, Steve

Our tech Collin was great. He fixed the problem right away and was extra friendly.Excellent service.

Hussein was great at getting my microwave fixed. Explained to me what can be done to try and prevent it from happening again.

I paid $547 to get a part replaced on my refrigerator and no one shows up for the appointment. I take the day off from work to be home for the repair and I cant even get someone on the phone to explain why they dont come. Horrible Service! I will try and dispute the charges on my credit card.

Sears is an absolute joke. I have been dealing with a broken refrigerator since March today I called and was told by one of the agents that Im getting a replacement and then out of nowhere I have a technician show up and then I told him that and then he took the parts and then I called back to verify, and they close the case and now I have to start all over. It is just an absolute Crap show

Tim was great. On time and efficient.

Total nightmare working with this company!! It is impossible to ever get to talk with anyone!! They say the compressor for my frig is covered under warranty then when they come out they say it will cost $667.92 to put new compressor in!! Over $500 for labor is a robbery!!! If you dont pay it they will still charge you $109.00 just for coming out. Please dont use this company find someone that will answer their phone and care about their customers and not rob you blind!!!

I love Cinch warranty service. Way better than American Home Shield! They use Sears Appliance repair and they just get it right & fix it . If they cant they actually send a check in mail for replacement. American Home Shield say they do that but they absolutely do NOT!! AHS say they check IS coming and if never does. I messed with trying to get replacement check for washer and vent a hood and never got one! But with since they mail check and follow-up to make sure you received it! Best warranty company so far... Its a Cinch ! 😄 HAHA! Super Happy with them!

On time and had parts needed. Easy process

Just frustrated about taking the whole day off from work and my service appt. time kept being pushed back all day! finally arrived at 5:50 pm. There has to be a better way to set appt. time!!!

The man came on time and fixed my washer. GREAT!!!

Great guys! The tech was courteous and knew what he was doing. Got the job done quickly and cleaned up afterwards.

Scott was courteous and professional! Thank you for hiring good people.

Done quickly and done well. Tech was friendly

I had a serious electrical problem and the repairmen were great. I can’t say enough about their expertise and professionalism. I highly recommend them.

He was very professional, courteous and friendly! I highly recommend him!

Robert Callicut did an excellent job of keeping me informed on when he’d arrive & when to expect the part needed for repair. Did an EXCELLENT JOB repairing our washer !!!

Josiah was very knowledgeable, professional, and respectful. Outstanding worker and a really nice guy.

The repairman came and was very thorough and walked me through everything he went through.

2 time they came out to fix the dishwasher and the dishwasher has sill the same problem called again and they didn’t not call me back

Tech was super. Computer people not so much

Figured out right quick the problem but his ability to explain the issue was lacking

Excellent tech. Very nice, professional and competent. He answered all my questions.

Tech was courteous and calm to take care of the concerns.

$650 paid in parts, I had set this up back in August. The parts were installed, the washing machine is finally fixed

He was on time, quickly found the problem and was knowledgeable about the process to continue the claim.

Great Customer Service, effective technician and pleasant to work with.

Ruben was exceptionally kind and efficient. Great job finished quickly. Thanks.

I’m always satisfied with the seats technicians! They do and check more than I thought to ask for.

This tech Scott was great! However, this has been the worst experience with Sears repair!

Thorough with fixing refrig needs another part and gave us follow-up appt.

Very professional and courteous. Knowledgeable and fixed the problem quickly and efficiently.

Very prompt, professional and helpful. I highly recommend.

He knows what his doing. A quick fix on my refrigerator.

Sergio S was courteous and professional

Steve is great. Thank you very much

Excellent service

Jerry was very helpful and knowledgeable!

Great

Horrible experience and bad customer service

Excellent service by the technician

Very efficient, friendly service

Robert C was very helpful

Great tech