Credit Union of Texas

I had to get a new debit card so i Got there and I check in and another gentleman came and check in. Rep yesenia morales had a customer and that customer leaves then a customer walk in and waves hi then that customer goes by her offices and that customer ask she had some questions and yesenia morales told her to have seat. Knowing that me and a gentleman been waiting for awhile. Even the lady that greets people in said that she needed to check in like everyone else. Thats not kool and thats not good customer service by bypassing people that been waiting. I hope management speaks to her as well.

I have had a fantastic experience with Isabel Gutierrez. She helped me with my accounts and gave me valuable information, which I do appreciate. She wears a smile which is very helpful. I always feel welcome when I approach her and leave her. She is a GREAT young lady.

We had such a positive experience at CUTX. We were greeted, offered coffee or water, and then received assistance signing in electronically. Once we met with the banker, it continued to be a terrific encounter. Isabel was energetic, knowledgeable, friendly and patient. She answered all of our questions, accepted our preferences, and patiently guided us to the desired end. Thank you CUTX!!

Isabel G. Was such a pleasure to work with! She worked very fast to get the issues handled in a timely manner. I definitely look forward to working with her in the future because of her warm spirit.

Ms. Shirley is always the consummate professional! She is so friendly and helpful.Isabel helped us today, and we appreciate her professional assistance, promptness and kindness. Thank you so very much for all you do.

On more than one occasion Damion has exemplified great customer service. He’s attentive, not having me wait in line immediately helps the next person. Interact with outstanding attention to details and consideration to my concerns.

During my visit to CUTX, Loved being assisted by Yesenia. Great personality. Also Shirley is a wonderful helper. Always available to help customers with a smile.

Ms . Shirley and Mrs.Isabel were very helpful and Mrs. Isabel was very kind and patient with us while assisting us with our Mom Mrs. Joyce Broadnax accounts.Thanks for your time and patience.

!! It seems like other reviews are spam!!!It appears that this particular bank branch may not be providing the level of customer service that is expected. The tellers are described as being rude and unhelpful, and the person responsible for opening the door was reportedly sitting down and did not provide an explanation for the non-functioning change machine. Additionally, the drive-thru ATM is said to be unreliable, and the dimly lit drive-thru area is seen as a potential security risk.While the coffee and water at this location are appreciated, the overall atmosphere and experience seem to be lacking. It is suggested that customers use the ATM at the front of the bank to avoid any potential unpleasant interactions with the staff. It may also be advisable to call ahead to inquire about the status of the change machine, as it is known to be turned off during the day.Ms. Shirley and issabella presented some of the 😒WORST customer service I have ever received at a bank. #BadService #CustomerServiceFail

Victoria was excellent and so patient with me, she solved all my problems, I have been with Credit Union of Texas over 30 years and they are the best bank ever!

This is the worst branch. They have great customer service agents but the ATM’s are always broke, down, or missing.

Isabel was very knowledgeable and had great customer service. She answered all our questions. Definitely would recommend you see her for any loans or questions regarding loans.

Isabel help me today with all my banking needs. She was very knowledgeable and patient with me. It was a very pleasant experience.

Great service, always helpful and open late during the week which is great. I will say i do not like using the ATM at this location at night. Not 1 light outside over the ATM, in a bad neighborhood homeless people walking around.

I always have a great experience when I come into the office. Isabel g was every easy to work with and was able to answer all my questions

I really enjoyed the service with Isabel she is very professional and caring, patient gives her full understanding I truly will recommend service with her.

Isabel provided above and beyond customer service with a smile and patience... Her Professionalism and Bank knowledge made my visit painless.

Great staff, Brayan Pena walked me through on how to make a claim on my gap insurance made my day easier. Excellent

Victoria was great she took her time on my account an was very respectful. I love the fact that every word I said to her was important an she great

I made an appointment online and was assigned to Evelyn Garcia, but when I got there I was informed that she longer worked at that branch, so I had to wait and that was exactly what I was trying to avoid, I was unhappy. But then Leticia Jaramillo worked with me, explained me that they had gone through many changes recently and that she would tell her boss about this. Leticia answered all my questions patiently and with a smile on her face. She also told me that she was learning and asked her boss about something she wasn’t sure about, and it made me feel that she was truly invested on helping me. I don’t know about the rest of the staff but Leticia is awesome, she should get a raise.

I have been a member for a long time when it was Dallas Teachers Credit Union. Now that I do business with Credit Union of Texas I am very happy to say thanks to the tellers whom have helped me. They all are friendly and caring. Including the lady who greets us at the door with an awesome hello. I’m very happy to go to the Credit Union and I can bet Ms. Rudy and Ms. Sandra will welcome me with a warm friendly greeting! That makes us feel appreciated it. And will continue to bank at Credit Union of Texas at the Hampton location.Have a great day!

Victoria was so knowledgeable with information for me when I went into the branch to open an account for a Credit Card. Very professional and nice!!

Isabel went above and beyond, she has an excellent customer service!! Would recommend for any needs!

Isabel was very helpful and fast. Patient because I was a bit loud 😂 shes very very nice.

I went inside the bank because I had to order a new card and Isabela Gutierrez was very helpful she suggested I open another account to help with my finance I would definitely recommend her to all my friends and family thank you so much Isabela

Victoria has great customer service she wentFar and beyond to take care meToday 10 out of 10

Worst banking experience ever. I had the pleasure of paying $10 a month for them to give my childs savings account to the state of Texas with no notification. Dont trust this bank to hold your money, they wont do it. They just leach fees and steal your wealth.Update:I got a call from the bank, and they continued to insist that I was notified, but offered no evidence that this was the case. I log on the web page all the time and the account just disappeared one day. I will be closing all of my accounts with them this week and I suggest you all do the same!1 more thing, they have been using unlicensed copies of Microsoft Windows on their ATMs. I expect more from a bank than to STEAL software.

Isabel Guitierrez helped and answered my questions and concerns throughly. I can honestly say my process was stress free.

This review is about the corporate system. I am trying to speak with a teller. It keeps looping me back around. 1. Press to speak with teller, 2. Please enter member ID, 3. Enter pin. It doesnt recognize my old pin, because I no longer had a checking. If I did, I would have selected the debit card option. Machine then stages, pease hold while we connect your call. Then it simply repeat loops perpetually, never even putting me on hold for the representatives. The corporate office seems to be doing their best to avoid speaking to their clients.

I logged in Yesterday 9-23-2021 , seems I had difficulty uploading my ID . So I chose to go in person, I am not that guy I dislike to leave work to do personal errands. I did , I was greeted at the door then sent into an office where I met a Abraham , Very nice young man. he took care of my errors from yesterday , not only did I like that attention , I went ahead and opened an account with him and transferred an account from another back to CREDIT UNION OF TEXAS . Not till I got to my office am I reading the reviews, a lot of negative ones , but so far my experience was good and the service was good. I hope it continues to continue this way. I am one to update my reviews later. So that being said, I will be back in around 90 days with any positive or negative updates.. so far they have my 5 star review. Thank you Abraham ... from Mr.Rolando Gaytan

This is a very wonderful credit union. My family has been using this location for the past 10+ years and we have not ever had any issues. When you walk in the location seems very modern and up to date. I love the fact that they have a coin counting machine on site and they always have enough tellers or bankers to help with what you need. If you are looking for a credit union this is the one for you!

I was so pleased with the service I received from Bryan Pena. He went above and beyond to help me find solutions with my difficult circumstances.

I gotta know does Eric Pointer have any idea how terrible your customer service is these days? Just fyi I have come to realize my many many loans and years of service mean s absolutely nothing to you.

I am very disappointed with this credit union. Years ago the credit union was the best place to help you when your local bank wouldnt. I have been a member of this credit union for many years and I would expect them to be loyal to me when I needed anything. The representative that helped me was extremely nice, but unfortunately she is not the underwriters that make the decision to help when you need a loan, credit card etc. The underwriters are not helpful and do not care about helping. This is my last time trying to get anything from this credit union.

Donna is fantastic! I didnt bank with you guys before. I refinanced my new car with credit union of Texas and....Donna helped me so much. I banked elsewhere at the time. Her service was impressive... I opened a checking account with Credit Union.. all because of the treatment received and so I can pay my loan easily.

Awful bank. I can’t tell if the staff is rude or if they are just stupid, maybe both. But I refuse to interact with these idiots and they definitely aren’t holding my money. Why I left: They don’t allow transactions over $2,500. Really weird to have someone tell me I can’t spend my own money. After I closed my account and went to another bank: I am getting letters from them saying that my account has a negative balance and it may hurt my credit. I’ve went in there twice and they still haven’t fixed the problem. These people are complete idiots.

Pleased with the way you all handle business, Isabel was very efficient and professional.

Refinancing a vehicle has been an absolutely horrible experience! Customer service has been a nightmare! Aracely Gomez and loan team #5 don’t return calls or Emails. I’ve been leaving voice mails and emails time after time for weeks now. I can’t wait for the process to be over!!! I should’ve asked for Terrance Campbell from Team #1, who helped my brother in law and had an excellent experience.

Absolutely love Isabell G. She’s so polite and thorough. Keep it up 😁

Love cutx. A++Great financial institution.Great service & good coffee.Staff friendly, professional.Credit Union of Texas loves their members.

Reported a fraud transaction after I didnt get my portfolio on investment. The fraud department guy immediately put me on a ban from using my debt card. When I explained they didnt care.

Im taking my 5 stars off thanks to branch manager Erik Henrry for his bad costomer service and discriminated actitude to Hispanic people and not knowing what Ids to take to open Acc.ofter one hispanic banker told him he was wrong!!!! I was able to add someone to the acc.this branch need to all get on the same page.

I went in spoke with a teller idk his name but he was a black male lil afro I had questions about a pending transactions and why my funds not available in my checking they transfer from my savings he was rude had a attitude if the app updating thats not my problem when I know how much I should have in my account on top of that my balance says 0 and if I use my card it will be a negative balance he didnt try to resolve the issue or make me feel at ease not all are bad but he make me want to close my account and not have any dealings at all!!

I refinanced with credit union of Texas. Someone signed a check rather than stamping it which cost me many days of efforts and difficulty. On top of that, they have sold my mortgage to another company and dont seem to have any record of what company that is. I have spent the better part of a day on hold calling the different mortgage lenders who supposedly hold my loan, only to hear that they have no record of my loan. I hate that the burden of this work has fallen on me. I feel that they need to figure this out and get back to me rather than it being the other way around. Very unprofessional and frustrating.

By for the worst customer service experience I’ve had at this location. The ginger hair manager is racist, rude and disrespectful. Straight up thieves.

Yesenia always wonderful help one of the best locations very welcoming and professional

My experience with Hamilton branchIt being a pleasure to have the cash er to help me

Victoria Yescas was very helpful. Took care of my issues.

Victoria Yescana is an amazing help and went above and beyond to get me everything I needed!

They took almost 6 months to get me back $100 bucks that someone else stole online back in Aug 16 2020. I closed my account today finally after being with them since 1997. Their customer service with fraudulent changes is ridiculous at best.You get what you pay for I guess.

Ive been banking with CUofTX for 20 years, going back to when they were Teachers Credit Union. In that time Ive had some frustrating experiences with them, but honestly isnt that true of any place anymore. Sad...but true. The issue I have is with the new Hampton location. Being located in a strip mall parking lot makes it a nightmare to get in and out of, not to mention almost getting t-boned every time you navigate through the busy, congested parking lot. I dont feel very safe either, as there are always parking lot lizards roaming around the location. It was much better at their old location. It was a dedicated building located where there where no panhandlers roaming around. Only people in the area where people there doing banking business. Dont really care too much for the new ITM system either. The tellers are nice, but it takes twice as long to complete a transaction, as you cant do cash deposits from the drive-thru anymore unless using ITM, and you have to scan your ID even after putting in your card. And if the wind blows, forget about communicating with the teller. I end up parking and going to the inside ATM...inconvenient. Location: FAIL ITMs: FAIL

Very appreciative, Isabel has excellent customer service

Isabel really helped me when I was in the bank because I was very frustrated

Isabel Gutierrez is such a wonderful and outstanding person to help

DONT GO TO THIS BANK!!!! This bank is BS!!!! Went there to refinance a car, got approved and they NEVER contact me back! It has been a month already! THIS IS BS!!! TERRIBLE BANK!!!! TOO MUCH BS!!!!! NEGATIVE 5 STARS!!!!!!

Worse place ever will rip you off like no other i started out with a car loan for 9000 and paid on it for a year and a half i had a lapse in coverage on my insurance so they automatically charged me 100 extra dollars a month in my payments when i refused they picked my car up and now i owe 11000 DO NOT GO HERE THEY ARE SCAMMERS FRAUDS

I WILL NEVER GO BACK TO THIS PARTICULAR BRANCH THE SERVICE BY JENNIFER THE MANAGER WAS VERRRRY UNPROFESSIONAL. A QUESTION WAS POSED WHAT IF YOUR FATHER NEEDED SOME HELP AND HER RESPONSE WAS I DONT EVEN TALK TO MY DAD(TMI) EVEN IF THAT IS THE CASE SHE IS SUPPOSE TO SEEK A SOLUTION TO WHATEVER PROBLEM A CUSTOMER IS HAVING BUT INSTEAD HER OR HER STAFF WASNT HELPFUL AT ALL THEY DID THE BARE MINIMUM AND JENNIFER KEPT SAYING WHAT SHE COULDNT DO AND NEVER REALLY DID WHAT SHE COULD TO HELP NOTHING WAS RESOLVED! TERRIBLE SERVICE AND THEY ALL LOVE TO SIT IN THEIR OFFICES AND DO THE BARE MINIMUM WHICH WAS WHAT HAPPENED!P.S. I WOULDNT EVEN GIVE THEM 1 STAR BUT APPARENTLY YOU HAVE TO PRESS A STAR TO GET TO THIS SECTION#ZEROSTARSFORTHISBRANCH!!!

Isabel Very helpful to me. Kind and helpful.

The ladies here celebrated when we paid off our home, asked if they could hug me when my mom passed - through thick and thin. #ExperiencedMore

Isabel was very nice and knowledgeable!

The staff is very friendly and helpful and

They are the best customers service i been there to take care of some issues and they always willing to helpt and take care of the customers thanks highly recommended

Isabel Gutiérrez @ the Hampton Branch was helpful and informative.

Isabel Gutierrez was very helpful and sweet

I tried to get some help here this place is biased and they do not help you at all they pretend like they trying to help you but theyre pretending its fake I tried to get my car refinanced and they play games and trickery full of s*** its like a bird trying to attack me while I was sitting in the car today in the workers there laughing at me

This branch helped me with a medallion signature, and even faxed documents for me. I appreciate their service!

They refuse to give me the title to my truck after years of making the payments on time and refinancing after it was paid in full they tied it into a separate loan my wife had with a separate account that they put her payments up a 100 a month after a 3 week lapse in coverage on her insurance because she broke her ankle and could not work bad ppl and horrible customer service not worth 1 star

This location is awesome! Everyone is so helpful and friendly. Glad you stayed in oak Cliff.

Its an awesome bank just wish they would open at 9am like the other Credit Union on walker

Great service by Alejandro Coronel…helpful with all my concerns.

Yesenia has great customer service

Service use to be much better I walked in and people acted as though I should

Great and friendly service by Yesenia!

Great service and great water 💧 and coffee ☕️

Melted my pizza while waiting on hold for over an hour to resolve a card problem

I went into cutx on Hampton, Dallas, Tx. My experience with Alejandro was phenomenal. He helped me fill out paperwork to get a small personal loan. I went away happy. Thanks cutx and Alejandro.

When I tried to get papers notarized they gave me such a hard time, I had to come back 3 times

I like this credit union because their always fast and on point.

I love credit union they’re the BEST !!

Mrs Sandra is the best teller at CUTX

They take great care of their customers! 😊

Isabel is the BEST!

Informational. Great experience.

There services is good I was in and out

They are pretty cool and professional

It was alright , service was semi friendly

Got cash

Love my credit union

Great staff

The service was good

Outstanding service!

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Isabel attended to me and was very kind and professional, she was very patient with me and always with a smile... she knows her job very well and it seems that she enjoys doing it... I highly recommend Isabel Gutiérrez in any procedure you have at the bank.

We greatly appreciate Isabel, she is super professional, patient, polite, kind in all the questions and services we have needed since she helped us open our bank accounts at Credit Union of Texas

Very good service

Isabel was very kind, very pretty

Very good Yesenia thank you