Southwest Recovery Services

Not sure who this company is. Just got a message from my ex husband of 20+ years that he received a call from them stating they needed to talk to me. I call the number by the way was a local number. It rang and then a female picked up. Did not identify what company until I asked. She stated that there was a business matter that they had with me, I asked how they got my ex husbands number and she stated they look up anyone associate to the person they are looking for. After 10 minutes into the call she still did not tell me what why they were trying to reach me. Just excuses of we sent messages, called and emails and got no response. So you start searching for people to call to find me! Major scam

I called and spoke with 2 very rude women because I got a notice for collections and believed it was an error....both hung up on me because I would not give them my email address.You cant have a strong ego and last very long in that business and sugar sure does a better job than vinegar...seems like they are in over their head. We finally got the creditor on the line, as the creditor was trying to explain, she constantly interjected her voice which was not helpful.In the end, I paid the bill which was a membership scam...it had nothing to do with the collection agency as they wouldnt know how to negotiate making a pop tart let alone trying to do business.

They don’t deserve any stars. They are fake and just scamming people for money. Trying to tell me I owe for a loan back in 2017 that I never took out. There website is fake as well. They keep making new numbers to harass me with when I block the number they call me from. I’m gonna involve the authorities if they wanna keep harassing me. I’m also hiring a lawyer.

Review: Horrible Experience with Southwest Recovery ServicesMy recent experience with Southwest Recovery Services has been nothing short of appalling. I tried multiple times to get in touch with them through their regular customer service channels, but my calls were never redirected to the right person. It was only when I called the sales team that someone finally picked up the phone—this alone is a glaring red flag about their priorities.The issue at hand was an email I received from Southwest Recovery Services claiming that I owed money to ZenBusiness, a company I used to incorporate an entity in the U.S. During my call with them, I provided all necessary verification and informed them that ZenBusiness had already clarified that this debt should be canceled and disputed. However, instead of taking this information seriously, the representative I spoke to completely dismissed my concerns.He outright told me that their job is to collect money, not to dispute anything. When I insisted that ZenBusiness had already canceled the debt and requested that they verify this information with ZenBusiness, he flatly refused. He then had the audacity to simply mark the issue as “disputed” and hung up the phone on me. The entire experience was mind-bogglingly unprofessional.This kind of treatment is absolutely unacceptable. If you value decent customer service and don’t want to be treated with disdain, I strongly advise steering clear of Southwest Recovery Services. The worst customer service I have ever encountered.

So just to let your company and others know, using an auto dialer is actually illegal. since I know that is how you are calling me and never telling me or mailing me or emailing me any information, Im assuming this is a scam, and you are to yellow belly to own up to it. so yeah, I can block numbers and delete robot voicemails all day. Really no skin of my teeth, I pay for unlimited talk and text for a reason. Have a nice day.

One star is to much for this company keeps blowing up my phone on a daily basis and I have spoken to a rep a few times and none of the information on this file matches my id except my name. They evedenly have skip traced and picked up my number. The social, dob and address does not match, how many times do I need to tell them this and yet they still call. I would not give them any stars. I will be filing a harassment suit as this has gone on to long. I have every time they have called saved on my phone.

I honestly never thought that I would be leaving a review for a collection agency however, the customer service that I received from Brandy was above and beyond my expectations. She was extremely helpful and understood the issue that I had. She was not condescending. She wasn’t rude. She was extremely professional and didn’t make me feel like I was a horrible person for not having this debt paid. If I ever get into any other collections, which I hope I won’t, I would hope that Southwest recovery services would be the collection agency that would collect my money Brandi you get five stars in thank you for doing what you do in caring.

If you’re reading all of these great reviews on a collection service and wonder why we like Brandi so much is because it’s been a totally different experience than most businesses that collect debts. They are respectful, understanding and they work with you to find the best solution. As me and Brandi worked through my situation, she is reachable during business hours, she is flexible and she hears you out before moving forward. I just truly appreciate everything she has done. If every debt collector was like this paying bills would be a lot easier!!

They have phone numbers of all of my immediate family members asking for a particular member who they dont have a phone number on. Why call us if you cant discuss the matter at all? And when I asked the rep if they had the phone for this specific member, she said she didnt know, nor did she ask for it as if she didnt want it. She didnt tell me to inform the member to call them. It was weird and suspicious.

I must say that I was very impressed with their services. From the moment I contacted them, they were responsive, professional, and efficient. They took the time to understand my needs and the specifics of my case, and they provided me with clear information on their approach and timeline for the collection process.What I appreciated most about southwest recovery services their persistence and dedication to getting results. They were able to recover the debt that was owed to me within the timeframe they had promised, and they kept me informed every step of the way. I never felt like I was in the dark about what was happening with my case.Overall, I would highly Southwest Recovery Services to anyone looking for a reliable and effective collection agency. Their team is knowledgeable, professional, and genuinely cares about their clients success. I would definitely work with them again in the future if the need arises.

I have used this agency for many years and it is by far the best. The owner is very polite & the agents actively pursue your money. I had alot of success with them, but what I like most that other agencies didnt provide was that you can log-on at anytime & see the status, when contact was made & what was said. You can also submit your cases right online, so very convenient.

I worked with Brandi Schrade, she was very professional, kind and had patience with me. She’s dedicated and does believing in going above and beyond for both the company and customer. It was an honor and privilege to work with such a kind person!!!! Brandy you’re a superstar!!!!

Wish I could give no or less than a one star. They are not great with verifying information. I called twice and both times, they provided the information for verification by providing the answers. Instead of asking me for my DOB, they stated it and asked if this was my birthdate. I shouldve been the one to provide the information and provide additional information in order to complete the verification process. I told the first agent that I could be someone else and they need to update their security verification process; and the last one I stated at the end that I wasnt the person who they were asking for, even though it was me. Do better with the verification process and stop using other peoples local numbers to call individuals.

Brandi Schrade was an amazing person to work with.She made the process go very easy and went above and beyond to help me out!

Obviously finding out you have debt is stressful but Brandi Schrade made the process very easy she gave me all the information I needed and was extremely nice throughout the process she definitely deserves a raise!!!

They call numbers of people I have no clue how they even connected with me, and tell them more about my business with them then they will tell me. And honestly if youre demanding socials and birthdays before ever telling you what its about its sketchy. They sweat emails have been sent on certain days explaining the business. Nope. I ask what its about BEFORE I provide my social and birthday and they say well we already have it so I can read it to you to confirm but we have to verify who you are before we can discuss what the matter entails. Nope. If you cant give me information on what its about, why should I give my personal information, especially since you apparently already have it 🤷‍♀️ not a great way to make people want to work with you

Brandi Schrade was an excellent employee to handle my case! A lot of reps just go through the motions, but she genuinely listened, was focused and helpful, managed our time involved very well, as I was unaware of the case until she called and my time is limited from my work schedule. She guided and worked 110% throughout the process to resolve my concerns while working equally as hard for the other stakeholders. SRS is lucky to have her, well deserving of an upper leadership role, although I wouldn’t be surprised if she was already managing an entire team! Exceeded expectations, great job!

Wont stop calling me when i have never taken out a loan or any payment that would put me in debt, and i have made that clear to them, yet they still keep calling me. If i could afford a lawyer id press charges, and if the calls keep coming, the moment i can afford it, i willAll that considered, i am honestly convinced all this places good reviews are doctoredUPDATE: not long after i left this review they finally stopped, but now its happening again

This place is an absolute joke. They call me daily regarding my husband. Im more than happy to speak with them, I only ask they tell me who they are and why theyre calling before I give them my husbands birthday and social security number. Seems like a legit request, right? Nope. They expect you to give them very sensitive information with zero information from them. Pretty sketchy! Not to mention they make a point of interrupting you and talking over you everytime you try to get a word in edge wise. Whatever account they are apparently trying to collect on can gladly go into collections further before either one of us will speak to them. Simple customer service skills will go along way.

Brandi S is the best very nice helpful and knowledgeable. She treated very respectful as she helped me settle my account it was a pleasure being treated like a person and not a dead beat in debt.. Great Job Brandi

Brandi Lynn was great! She went out of her way to get me help. Even when my request was first denied she continued to try to come to a solution that helped both myself and the collection company. She went above and beyond to make sure a solution was made. And on top of all that her customer service skills were the best Ive ever dealt with. Really great representative!

I never thought id be enthused about being in debt and having a positive attitude towards the situation. They worked with me and allowed me to feel comfortable with my payments. if i could give 6 stars i would. Thanks again guys!

I have been dealing with an Agent calledBrandi Lynn. She is an amazing consultant ... With everything that is going on, She has done all in her power to assist me so that I can be able to pay my debt and feel less anxious... She is an example for your company to follow. She is very calming and understanding at the sometime getting the Job done. I would recommend her to anyone of you out there dealing with this company...

Customer Service Agent Brandi did a manganous and superlative job assisting me on settling my account. She also will be sending out a letter so will be able to get me an apartment. I thank her and this business for being patient to assist me.

I dont often review businesses but I do feel obligated to share my experience with Southwest Recovery, especially during these times when businesses are suffering across all industries. The specialist I dealt with, Brandi, was very professional and direct, but extremely helpful, caring and considerate. She clearly knows what shes doing in her position and I felt as if she went above and beyond what was necessary or required of her in order to help me resolve an issue quickly, as time was not on my side, and with the best outcome for me. She was persistent, efficient, and matter of fact with her communication, which I appreciate. Without Southwests business practices as well as Brandis assistance and expertise in her field,Im afraid I would have had a hit to my credit which Ive worked so hard to improve over the years. So, thank you to Southwest and Brandi. Happy Holidays.

While we have been in quarantine status, I decided to review my credit report and noticed an item in Collections. I wanted to discuss and handle immediately. I contacted Southwest Recovery and had the opportunity to speak with Steven. You hear horror stories about Collection agencies etc. Steven was very nice and customer service oriented from the start of the call. He pulled up my account, noticed it was an older account, asked me the most important questions - how would you like to handle, are you looking to completely remove from Collections, are you looking to pay off today etc. We discussed and he came up with a favorable solution. I made my payment and looking forward to a small boost in my credit score with the collections removal. He even stayed on to ensure I received my payment confirmation emails.Thank you Stevem for a pleasant collections experience.

Lets see....The first guy on my case, Andre, was rude and hardly responsive. I got in contact with Steve, the owner. He was nice. Said that hed remove my debt once I paid it in full. I paid it in full like 5 minutes after we hung up. He said they report on the first of the month, which is technically today so well see. Im up for a job so hopefully, he keeps his promise. If not, Ill update but for now, Ill keep the rating based on his willingness as an owner to step in and demonstrate good service.

Brandi at Southwest Recovery is a class act. Even though she chased me down for years, she was nothing but professional the whole time, BEFORE and AFTER I paid the debt off. I hope I never have debt again, but if I do I hope you are the one I deal with. Thanks again!

Brandi was amazing - she was very helpful and forthcoming with information and followed through on her commitments

Brandi Schrade was a great help.

I had a very good experience with this company, and particularly the agent who was over my account Ms.Brandy. She was very nice , polite, knowledgeable, and patient. Falling behind a time or two I was always able to pick up where I left off with no judgement and a genuine concern to help me get the issue resolved. Thanks southwest and thanks Ms.Brandi !!!

Even though this is a debt collection agency, Brandi Lynn has done a wonderful job working with me during a very stressful time. Always helpful and informative. Has never been rude and actually very pleasant to speak to. Thank you for making a bad situation not to miserable to deal with.

Rude with no common courtesy. They have called my number looking for someone several times. The rep Dillon Cain asked if I was the person, I told him no, he then hung up. I spoke with another rep who was just as rude if not even worse.Update: After ONE year, the president has responded with intimidating tactics of threatening litigation and denying the validity of the review. Not once in the VERY LATE response, is there an attempt to validate the information or remedy the situation. This behavior is indicative of the treatment I received initially prompting the review. Mr. Dietz, instead of condemning those who you/the company treated poorly, maybe you and your teams should spend more time training on customer service and common courtesy. See response below.

Called in to pay my debt and I spoke with Brandi Schrade and she was super nice and professional. I also liked that she gave me a paid in full letter immediately. This was a good experience.

This is a scammed company which kept harassing me via email for 3 years until I blocked it recently. Then, they sent a report to the credit bureau which hopefully scared me. I disputed it. I never owed any money from a scammed business which they represented to collect . Watch out , dont fall into their trap and give them your info! Scammers are everywhere and theyre hungry! I dont know why this such horrible business could continue to rob money from others without any punishment!

Worked with Brandi Lynn... She was attentive, organized, and quick with responses. She went out of her way to try and get the answers I wanted and never made me felt pressured to just settle the claim until I felt comfortable to do so.

They kept calling me and leaving a voicemail looking for someone named Amal which is not me. I finally called the number in the voicemail and asked them to take me off the list and they were very polite about it and said they would stop calling. The interesting thing is they were spoofing a Nashville area code because that’s what my area code is even though the call back number is Texas. Pretty interesting, I guess it’s part of the business.

Received a call from Jan. She is the most rude, abrasive and condescending person Ive dealt with. Consistently talked over me. When I asked her not to speak to me like that, she continued. Refused to provide an itemized list of the charges I owe, when I requested it, saying that is your responsibility. Why didnt you request a moveout statement when you moved? Asked me that multiple times even after I explained I didnt know to request one! Are you going to pay the bill ($2650)? No, Im not. Not when I dont know what the charges are for and especially when I surrendered a $3000 deposit when I moved out early! She threatened to submit the information to reflect on my credit report and stated thats OK, when you go to move or buy a house theyll call me and Ill tell them. She also stated she would make a note on my account that I said I wouldnt pay it, to have a nice day and hung up on me. 45 minutes later she called AGAIN. HARASSMENT! Shes not even competent to read a name correctly. Dont take your job so seriously Jan.

As much as I hated to parted with the money, I owed the debt.I really appreciated the level of service Mr Abbot at Southwest Recovery Services handled my account with. He allowed me to discuss the debt and options with dignity so I could figure out how to get it paid without too much pressure.The check cleared in the time-frame stated and the documentation was sent quickly. Again the money pains me but the customer service is appreciated.Steve

I truly wish there was a lawyer with a backbone who would take this company on. I receive calls 3 or 4 times a day for someone I havent spoken to in years! I dont know how they got my number or why they keep calling me even after being told to remove my number. The harassment is horrible and needs to stop.

Southwest Recovery placed a major derogatory item on my credit report and through conversation with them today, a doctor I don’t remember had a unpaid debt from 2016, 6 yrs ago, and has had this collection in their books since that time and has made zero collection attempts since 2017, even though he repeated my correct email address back to me. For 5 years not a single word from them, not one email! I paid the balance with my credit card today and was charged a $6.00 ‘ convenience fee‘.If I was the customer who placed this collection with them, I would be disappointed to know they sat on it for 5+ yrs and knowing they will collect a commission from the original doctor and then still charged me a $6.00 fee for paying with a credit card! That seems to be the cost of running their business, I think. Running their business? Did I say that? They did absolutely nothing for 5 yrs! Not one collection attempt. Lousy service to me and the doctor I forgot about.

Received a call from a rude lady in July 2021 asking me to pay a debt. Yet when I asked for details about the debt she could provide nothing. Her only response was So your are saying you wont pay this? I asked for an explanation as to who said I owed them, and what was it for. She said she would find out and call back. I sent a letter one week after they sent me a letter and I disputed it and asked for more information. 7 months later and no call back or letter, instead they reported a collection to all 3 credit agencies.

Some woman named Ma Tat (or Tad, I couldn’t quite understand when she spelled her name) informed me that the $34 debt I challenged on my credit report due to fraudulent charges has now turned into $80 and threatened me saying I had “30 days to pay, or else.” I contacted a lawyer to fight this for me, and to send a cease and desist to this company. Almost 2 hours after my lawyer sent the cease and desist, Ma calls AGAIN telling me the charge is now over $200. I informed her yet again that the debt is not mine, it was opened in my name fraudulently, and that I have plenty of evidence to prove my claim. I’m now on the phone with my lawyer again to have them send a final notice that if they attempt to contact me again I will be filing harassment charges. This is beyond ridiculous. So if these people are contacting you, you might want to go ahead and get a lawyer. If you do not know who to trust, go to Lexington Law. They are pretty amazing.

They have no idea what they are doing, and they are calling to collect debt on us and sue us in a different state than our state or the creditor state. Joke attorney, if you use them, you are wasting time. We kept warning them that this was wrong and, in our favor, but they told us they were professional.

Horrible company!!! I called and was completely unaware of a debt or this company that was claiming I owed them money and he started yelling at me telling me I am irresponsible and didn’t read the fine print. This charge had to be from identity theft or something. I am not a liar like that person that you have working for you claimed. I am an honest person so I don’t deserve that! How dare you hire people like that!

An energy company I’ve never done business with reported me to this collection agency. I called to resolve this and spoke to Yvette. Yvette spoke over me and did not answer my question about documentation from the energy company. When she finally got around to it, Yvette told me that she in fact had no documentation on me from the energy company. Apparently, SWCRS just hassles people with no evidence of a real debt.Hopefully there are professional people who work here, but Yvette isn’t one of them.

Southwest is the most professional and patient collector I’ve had contact with... They worked with me on my individual issues and made it work in both our favors. Thank you so much to the young lady who helped me. Continue to be an example for other companies and to those who may need a little extra helping hand in resolving their personal matters!

Brandy has been great to work with. I was applying for an apartment but I had an unpaid debt that was unexpected on my credit report. She walked me through the steps to pay the debt in full an immediately sent me a paid in full letter. Im now Im on my way to getting a beautiful apartment. Thank you Brandy!

Rosie is the best! Was very professional and answered all my questions in a respectful professional manner. She was just amazing! An overall great experience with this company!

This is a great company to work with. Especially Rosie, who was very professional and nice. She was able to answer any question I had. She was just amazing!!

The company was recently retained to assist with the collection of past due invoices from mortgage lenders and other lending firms. It was easy to get started. I just sent the past due invoices and they began to immediately work on resolving the problem. The company has been easy to work with and is very responsive. I retained them as I wanted a firm that was from Texas and knew the laws in Texas regarding collections and they seem to have done a good job so far.

Trying to collect a debt I know nothing about. They say its from North American bancard . Ive never had any business with this company and dont owe them anything. Some how these people got my old phone number and my mailing address that I just moved to three years ago but the debt was from four years ago so how would they have my new address? I feel like these people are scams. I dont know how a company that only serves Florida, Texas, Oklahoma and Missouri can be collecting a debt that according to the was opened four years ago when I lived in California.They are scams because the last few weeks they been calling my number looking for someone that I dont even know. They insist that I owe them money still but when you call their number for the original creditor its the same as theirs. Seem kinda strange that two companies would have the same phone number.They need to Leave me alone or I will be talking to a lawyer about pressing charges against them.

I have used other collection agencies in the past but I have never had the results and level of customer service that I received with Southwest Recovery. They collected a debt I thought that I would never ever get collected. Their website made tracking the progress on my accounts and payments they collected so easy. I highly recommend using this company.

When calling companies I was welcomed by Ed Cosgrove- Sales Manager for Southwest Recovery services. Initially he was very helpful as we spent time going over rates/hidden charges and fees that could potentially be charged to my company. When it was time to sign the contract I found many discrepancies in things verbally promised. When I pointed them out his response what it looks Southwest Recovery Services should pass on this one, we have gone over every aspect of our services and are still being asked questions. Basically too much work for us with too little of returnSAVE YOURSELF TIME AND FIND ANOTHER RECOVERY SERVICE! THESE PEOPLE ARE DISHONEST, RUDE AND EXPECT CUSTOMERS TO APPARENTLY NO READ WHAT THEY SIGN!THANK YOU ED COSGROVE FOR NOT WASTING ANY MORE OF MY TIME!

Worst “business” in their field. The receptionist wouldn’t even give me info about the business, until I confirmed my identify. I am not confirming my identity when I don’t know who you are! Especially when your numbers come in as spam on my phone. Apparently you have caller ID, you knew who it was when I called. It was for legal purposes that I identify myself, for their protection. BEWARE!!!!

The absolute worst, the amount they’re trying to collect is wrong called CFRP realty to have it corrected and this company is threatening my credit.. they gave me 48 hours to have it corrected and have hung up on me NUMEROUS times when I give them the update on what’s happening.When I tried to speak to a manager the SAME SPECIALIST (Roman) kept answering the line and said no manager is available and hung up on me!!!I’m finally talking to a manager and now they can’t find me in the system.**UPDATE** I spoke with a different representative after about 3 days, and she was so lovely. She gave me the up to date information and I scheduled the payment with her. I will be changing my star rating from 1 to a 3.5 only because of the prompt and diligent resolution they provided

On 9/3/2021 Sociallutions Media Group was paid $13,650.00 to set up our advertising accounts with Facebook, Instagram, Shopify, Klaviyo, a full funnel strategy. $6250.00 was paid in ADVANCE and I was promised in writing a 2 week on boarding process, development of ads, and organic postings. The $6250.00 included the following services:• $3000.00 Ad Spend Monthly• $2500.00 Account set up and management fee first month/$1200 management fee after -Full Funnel Strategy• $750.00 Social Media Management fee for entry level start up package organic content posting and managementIn addition to set up paid and sponsored advertising would be executed by SMG on both Facebook/Instagram platforms using multiple ad sets. SMG was supposed to provide analytics to me on a monthly basis or upon request.Under the terms of agreement, I was to have the ability to approve or deny all content before it becomes posted live on platform and request any changes.On 10/2/2021 SMG without my authority billed my credit card another $2100.00 for ad management.On 10/23/21 SMG billed my credit card $3150.00 for Facebook and Instagram paid ads. I was never provided data or ads so I have no idea if my money was actually used for my ads.On 11/3/2021 SMG without my authority billed my credit card another $2150.00 for ad managementTotal Amount paid to SMG= $13,650.00 in two months timeAlmost immediately after the contract was signed problems started to develop. Josh the owner of SMG tried to encourage me to let SMG change my Shopify website to a custom built website from his brother for an additional $4500.00 which I declined. After two weeks had long past and the set up was not complete Josh said they were struggling with the integration of Shopify, Facebook, Instagram and other applications. Josh admitted not being “friendly” with Shopify, Facebook, Instagram and other Shopify Integration apps and encouraged be again to let his brother take over development of a new website.On 10/12/2021 a notice of default was sent to Josh the Owner of SMG Sociallutions Media Group noting that Facebook, Instagram and other platforms were not properly installed, ads were being run without my consent or approval, and I had not been provided any data.I submitted written complaints almost daily to Josh and other staff members up until 11/17/2021 when I received a phone call from Facebook regarding the advertising account. The same day I also received a email from Klaviyo support. What I found was that Josh and his staff had never properly integrated Facebook and Instagram and was using their “in-house” advertising account to run improper ads on Facebook. Ad’s that I NEVER approved or were even given an opportunity to see. I also found out from Facebook that SMG was not an approved advertising agency and had in fact been given several cease-and-desist orders from Facebook regarding using their clients money to purchase ads for their own company.On 11/19/2021 – SMG was fired, and I had hired another agency to fill the services and complete the full funnel strategy.In addition to the loss of $13,650.00 it cost me an additional $10,000.00 to hire another agency to fix all the problems that SMG caused.I am writing this review now 3/6/2022 after receiving threats from a debt collection company located in Dallas, who claims Josh SMG has a default judgement against me for $5150.00 but cannot provide any proof of such judgement. The collection company, Southwest Recovery has called family members and lied saying they were trying to track me down regarding another completely unrelated matter. Southwest Recovery even threatened to evict my wife from our home and that they planned to call our mortgage bank, US Bank and advise them of the judgement.SMG has not once owned up to the fact that they were unable to perform the services outlined in the contract and proposal for which they were paid $13,650.00.

Excellent Support for Small Business Owners. Occasionally we run into customers that do not want to pay for services rendered. We can not afford to allow these customers to take advantage of us. Southwest Recovery is a great company with proven results to help us to collect on money owed.

Scammer!This company is run by scammers who use different names every-time they call. They used forged document to collect fake debts. The Contract they have is stolen information from non-related companies. They called me to collect debt for a supposedly nonpayment contract When I asked for full contract, it took them more than 10 days to send me a fake contract that I had with Total Merchant Services. Which means they probably stole the information from Total Merchant Services or someone who works for Total Merchant Services Leaked the information. Being said, Total Merchant Service is also not a good business to deal with. Forgery is felony and this company broke law by using forge document. Ill report them to see if anything can be done for these scammers. 1- Make sure to ask to email you the full contract that they are trying to make you pay for. 2- In the contract, you will find the information about you and then talked to a lawyer before making the payment.

Its never fun to forget about an account that you owe, but the representative that I spoke with at Southwest Recovery Services made it easy to take care of. He answered all of my questions, sent what I needed for my records extremely quickly. Thank you, Steven!

Brandi Schrade made my experience with Southwest Recovery Service very Pleasant! She was very helpful and was able to help me recover money.Brandi is so awesome—southwest recovery is lucky to have her!

I had incredible service with Brandi. She was so nice and patient with me. I’m still currently waiting for my debt to be dropped from my credit but other than that they have excellent service

Funny how all the complaints on this company are for people who refused to pay bills for services provided. Southwest Recovery is the best collections company around. If your customers are old ladies with cats, these are the guys to call. Old ladies with cats have nothing better to do than leave complaints about being hounded by horrible collections companies. I dont see many complaints by old ladies with cats for Southwest Recovery, for good reason. They know how to maintain the customer relationship in the receivables business. Most experienced folks in the biz. Give them a call, glad we did.

I owed a debt to a rental agency with another individual. The other individual on the lease was not willing to pay his half of the debt that was owed so Southwest Recovery Services were able to split the balance that was owed and completely absolve me from the remaining balance. I feel like a weight has been lifted off of my chest and I can finally breath. Thank you SWRS. And a special thank you to Brandi for all of her hard work and help.

Brandy Lynn was extremely professional and exemplified stellar customer service. She was kind, compassionate, and provided very prompt service. Very pleased with my experience.

Overall, I found southwest recovery services to be a reliable and trustworthy partner in my debt collection efforts. I would definitely recommend them to anyone in need of debt collection services

My experience with company went well, Brandi Lynn was very much helpful in the process of removing the collection from my credit thank you southwest agency you guys did a good job and kept your word.

ABSOLUTLEY TERRIBLE! I attempted to call to PAY what is owed. The gentlemen who answered BARKED at me asked for my account number and when I asked if I could just supply my debit card number instead he acted extremely irritated and cut me off! I work at a call center and am always kind because I understand it can be stressful. Once I realized I would not be able to talk to anyone else... I asked how to pay online and hung up. DONT TREAT US ALL THE SAME! Some of us are good people trying to get things taken care of.

I have worked with several collection agencys over my 33 year career, Steven and his team at Southwest Recovery Services have by far been the most effective and professional. I am so pleased with their services that they have been my exclusive go to collection agency the last 14 years.

Ive been working with Brandi Lynn and she has been so helpful. She has worked with me to get my debt paid and been so nice in understanding what I can pay and when. Thank you so much!

I know theyre a debt collecting service, and honestly, people dont love places like this. But, Randy Mitchell was very pleasant with me and explained the debt I had, which I then paid off. Its one of the most pleasant experiences Ive had with a debt collector.

UPDATE:Changing my previous rating from 1 star to 5. Within an hour of posting my original review, Steven Dietz of SWR emailed me helped to resolve the error on my credit report. He was courteous and diligent. I appreciate his attention to this matter.*********************************************************************Cant seem to get ahold of anyone at SWR, but I see they respond to Google Reviews, so I suppose Ill try here.I had a debt from April 2016 (that I was not notified about - not SWRs fault, but still adds to my irritation). I immediately took care of the debt in April 2016 once I finally received a collection notice from SWR (they also contacted literally every single person closest to me when they could not get a hold of me immediately - i.e., my Mom, brother, my boss, my 78 year old grandparents!) Anyway. Debt was paid - I assumed that the collection would fall off my credit (I agree, Im wrong for assuming that any collections agency would actually follow through on removing a negative mark on someones credit.) Fast forward - I am in the process of purchasing a new home and am attempting to resolve any negative marks on my credit. Upon investigation, I found this collection from SWR had not been removed and still showed a balance owed. I contact the debt originator to see if they had proof of payment - I was directed to contact SWR. I have yet to talk to a real person. I would just like to have this resolved and removed from my credit report as I do not owe any money to SWR or the original debtor.

Gave them four accounts to collect on. Only collected on one account. Didnt keep me updated on status of accounts. Very unprofessional. Asked them status on my accounts, and the response was that I needed to give them more accounts because they havent had new accounts in over a year. They allowed the statute of limitations to expire on my accounts without giving me notice so I could collect on them on my own before the statute of limitations expired. Then they sent me a survey to complete. When I gave them a negative survey, they contacted me. Then they tried to say that they only had two accounts of mine and they collected on one. This was untrue. They had four accounts. So it added insult to injury since they didnt even know how many accounts they were handling for me despite the many communications we had about all four accounts.

I found myself in a debt trap and ready to give up. I answered the call and they came up with a reasonable payment plan for my unique situation. They were sensitive and after I was done paying off what I thought was impossible it was removed off my Credit and lifted off my shoulders!! Finally!! It feels good. Thanks guys!!!

I can not say enough great things about Lisa Head. She is a kind, knowledgeable lady that cares about both sides of the situation. Truly a pleasure speaking with her.

Brandy Lynn has been really nice to work with. She explains in detail everything you need to know about your account and if there is a problem, shes always willing to work with you!

Brandi was extremely helpful and a pleasure to work with. Her customer service was top notch and she made sure that my issue was completely resolved.

I had the great pleasure to have Rosie help me and she was very awesome and super helpful made everything so easy and nice thank you so much for all your help Rosie..😊

Overall, I would definitely recommend to anyone in need of debt collection services. They are a top-notch organization with a strong track record of success and a commitment to ethical and responsible debt collection practices

Brandi Schrade was amazing! As you know covid-19 has hit everyone hard, including me. What could have been something devastating turned into. Great experience. Thanks Brandi!!

Brandi L. The recovery Specialists was very helpful and understanding of my situation. She was very informative and walked through the process of how the agency works.Brandi L. Was very professional and patient with me.

Extremely rude and unprofessional. Called in to pay a very small illegitimate debt on my credit report and was talked down to and hung up on. Edit: my review is of Southwest Recovery Services.

Great experience with Brandi Schrade. Great company that worked with me to pay off my debt and delete derogatory marks off of my credit report. Thanks

Terrence Love was very patient with me. I was able to set a date on when I could pay my balance in full. Most collection agencies harass you with phone calls but Southwest Recovery was very patient.

I had an amazing experience with this company, the customer service I received from Rosie was outstanding. Very accommodating & responsive to any questions I had… very impressed!

Harrassing!!!!! They have literally called everyone in my family. They wont give you any info until you verify your SS#. Not giving out my SS#!!!!!!!! I told them to send me a registered letter. They said they did on the 3rd... Funny because the first phone call i got was on the 23rd... Scam!!!!!!!!!!

Are you looking for the right person to get your property recovered! Well, Brandi Schrade is the best of the best, and will get the job done.

I have been working with Brandi and she is simply wonderful. Answered all my questions and worked with me on my budget to accommodate me. Very thankful.

This place has great customers service, very understanding and have always been willing to work with me in any way possible to help me resolve my debt I thank these people for helping me through these hard times And understanding when times were hard.

Normally when you hear Collection agencies you think of people calling day and night. Not this Company. They are very professional and try to work with the people. We hired them to collect some of our accounts. Highly recommend them.

Worked with me and made me feel accomplished at the end glad they were willing ti work with me help me out I would recommend then again to someone else

NOTICE......Your intimidation tactics and phone harassment are saved and documented. The fraudulent account you took over from BANCARD IS SIMPLE FRAUD. You guys are gonna go to court. I promise and dont bluff.

Brandi was very helpful, patient and polite sorting business with me. She was great!

Southwest Recovery has been an effective and diligent money recovery agency for us. Unfortunately, in the apartment business, some people will skip. Others cause damages that must be recovered. We rely on Southwest Recovery to collect from such folks.

Hey Rosie did great today was very helpful didnt see me getting on here but she did great thanks for helping me if you are seeing this :) great job 👏

Professional Collection company I had a great experience with them and they were super quick and getting to us pay off information This is NOT your typical collections agency I spoke to Steven he as very professional and gave me all the info regarding an outstanding collection on me and my wife C/Report he was super quick in getting to us pay off information, so easy the whole process it took less then 5 Minutes to handle the whole process.Frank S

Felt like the twilight zone because this was actually a great experience. Steven was amazingly helpful and took care of everything within a few minutes. I’m still confused at how pleasant this was lol.

Very Rude. The guy who spoke to me was very rude and when I asked him the same question to make sure we are in the same page, he said if you asked again I am going to hang up!! I complained to his manager. Even the manager didn’t apologize and didn’t say a word regarding that guy attitude. Horrible experience!!

This company has the audacity to call my workplace and harass me. I have already reported this. Extremely unprofessional. Would not give me any information after I confirmed my identity.

Thank you Brandi you are so sufficient and helped me get my balance taken care of

Brandy has been extremely helpful and understanding from the first phone call I received. She has been a great help! Thanks again Brandy!

Brandy was really incredible to work with. She was a real advocate for facilitating the process.

Harassment! They call all of your closest family members.DONT CALL THEM BACK, THEY WILL START WHATEVER COLLECTION THEYRE AFTER, OVER FOR ANOTHER 7-10 YEARS! THEYRE ONLY CALLING NOW BECAUSE THE BILL IS ABOUT TO FALL OFF TO WHERE THEY CAN NO LONGER TRY TO COLLECT IT.

Thanks for helping my clients settle past due balances, allowing me to focus my attention elsewhere. Its been a pleasure working with you.Thanks to: RM, TR, JS

These guys are awesome and very helpful. Also I wanna give Brandi. S. A big thank you for being patient and kind in a time of stressfulness and I appreciate that. Thank you brandi. S!

Steven Dietz was able to help me out today. I had been receiving notices to an email account I no longer use, and he was able to help me get it resolved. Thank you!

This collection agency was not like others. Mrs Brandi Lynn has being very understanding and helpful. Thank you for all you do Mrs Lynn!

It’s a scam where they won’t and can’t provide any proof which sound illegal and very hard to contact them .only way to resolve is trough lawyer beside they north bankcard company ceo is the worst scammer .

This company is amazing, the staff was wonderful and I felt very Comfortable. 10/10 would recommend!

They put me in collection only because they have my Name from somewhere. I was trying explain they are making a mistake but no one cares they only say you have to pay. Shame on you! Customer service is so bad, rude and impolite.

This place is a fraud now i am fighting tooth and nail to have them removed from my credit report. They havent called and say i owe 106 to a company i have never heard of. Be careful!

Southwest has been great to work with. They are the only company that I have found in TX that can do ACTUAL debt collection like they promise!

Brandi Schrade was courteous and professional with me on my account and explained everything thoroughly…

I paid my debt off years ago its still on my credit with 0 amount paid and i have a reciept its annoying that i have to show the reciept to everyone i wanna rent from bc they wont remove from my credit.

This is an excellent company to use for collections. Their system shows all correspondance to clients for you to see. Everyone is very professional and helpful.

Mr. Love was very helpful from the moment he called. He helped me to easily & quickly pay off my balance.

Brandy was very professional and courteous, and was a pleasure to do business with.

The company helped me a lot to settle my debt. its a very good company.

Very knowledgeable the rep was so nice to meet got it done in less then 10 mins .. thank you Brandi !!

This company placed a item in collection on my credit that I had no knowledge and when I tried to dispute it they claimed they don’t handle disputes( Which is untrue) so when the economy opens up I will be filing a small claims case against this company.

My debt collector was kind and always available. I wish all collections people were trained this way.

Forgot I had an old medical bill due. But thanks to Southwest recovery Im making a couple payments to get back in thr black.

Someone used their name, be more careful, they was nice, working with me, and point me to right direction, i would suggested everyone to work with this company

Brandi Lynn from Southwest Recovery , was very professional , Attentive and willing to go the extra mile .My client and I thank her for all her help .

Used forged document to collect fake debts. Forgery is felony and this company broke law by using forge document. I’m in talk with the attorney about taking them to court.

Brian D was so nice and professional, omg he made my day 😹😹 give him a raise please

Really good service and nice customer service agent. Also. When u have a nice peopple to talk. You can get the best results on every cases😀😀

Brandy Lynn was so friendly and very professional thru my proscess of clearing one of my depts up!Thank you so much for your help!

Everyone, I have spoken to ,have been very professional. Brandy answered all of my questions and helped me understand my account,great service.

My experience was extremely excellent they were very respectful and willing to work with me...

Amazing service! The people there are very respectful, polite, and professional!

SRS has been very helpful answering my questions and providing professional customer service. Thank you Brandi!

Great work. Appreciated the negetive mark being deleted from my credit history!

Brandi is a good person and was excellent to work with.

The people was nice it felt quick and easy I enjoyed my stay

Dont waste time going anywhere else, southwest is absolutely incredible.

They are calling me looking for a family member, they are rude and unprofessional. I really hope someone sues them for the way they handle their business

Great company and employees! Very welcoming, helpful, and friendly.

Great Company to work with. They do excellent work 10/10 Recommend.

Was told once I paid the debt off it would be taken off my credit. Its been 6 months and its still there. Not very happy.

Great company and great service. Steve is very responsive and helpful. I would highly recommend!

Great service. I loved how nice and welcoming the staff were!

Brandi Shrade 👏👏👏 wow. Thank you! Amazing personality.

Worked with Steve Dietz to get my debt resolved. He was awesome!

Appreciate the understanding during covid with a small payment plan until thing improve.

Def helped a lot! Recommend working with them

Mr. Love was very professional and helped resolve my issue quickly and efficiently.

Brandi is awesome thank you for your services !!!!

The best company to work with when you need help with collections. Honest and dependable.

Steve was so so responsive, really a pleasure to work with and sent me all i needed

In my opinion this is the worst collection agency the world. I believe they stole my ssn and other personal information. Beware!

Thank you SW for handling matters in a succinct and professional manner.Greatly appreciated!SW

Amazing service, would definitely recommend to anyone!

Great job ! Keep it up 👍 10/10 very kind to me

Helped me out with different options. Brandy was extremely helpful.

Southwest recovery made my time and my money a quick and painless process

Very helpful with the issue I had and very nice lady that I spoke with. Thank you!

The company was wonderful, felt comfortable.

Great people , Awesome Management, Highly recommended.

Thank you to the company for giving me time to pay before credit reporting

Thanks to swrs I am off to a fresh start.

Very Unprofessional and rude - gave very little info to help resolve problem

Took a long time but I couldnt believe it when the check came in the mail!

This is the first time we had the opportunity to figure out our numbers on a monthly basis

Ms Brandi Lynn....Thank you for your helpfulness

Great communication, respectful and willing to work with you.

Harassment over a bill that was paid at time of service.

Thanks for your prompt attention to getting this issue resolved.

Worker did that for me.. thank you l!

Truely respectful and down to earth group of people.

The best debt recovery organization in Texas!

This place gets the job done. Thank you Mr. Dietz

Very professional. They get the job done.

Brandi Lynn was exceptional.

These people do an excellent job

Two thumbs up. Thank you!

Professional and very quick results.

Excellent service thank you

Great company to work with!

Bradi is the best!

Thank you for your help brandi

Best customer service

Great service with Brandi

Excellence company that cares.

Brandi🙏🏾

They are awesome!!

Excellent collection agency.

Great work!

Exceed our companies expectations!

Wonderful service!!

Great

Good company

GREAT COMPANY!!

Helpful

Bradi is the best

Bradi is the best!!!

Brady is the best