Air Innovations LLC

Travis did an outstanding job! He quickly identified the problem and fixed it efficiently. His expertise and attention to detail were impressive, and he took the time to explain everything clearly in a friendly and professional manner. His knowledge and ability to diagnose issues are truly exceptional. I highly recommend Travis for anyone in need of a skilled and reliable AC technician!.

My technician Jacob was excellent He gets 5 stars. He took the time to explain what was going on with my HVAC and how he planned to correct it and show me pictures of his work. Overall I couldn’t give them 5 stars because when I called to schedule the appointment, the young lady only quoted the price of the service and never mentioned a dispatch fee which I wasn’t expecting. Overall, I would definitely use them again and would refer them to other people.

They were very professional and nice. Technician was knowledgeable and checked my system. Turns out it was a thermostat and he got me a new one installed and it works like a charm! Thank you Air Innovations!

I had been using Air Innovation for years and they were great up until recently. My AC stopped producing cold air and I called them up. A tech came out, which was a $95 diagnose fee, and he also immediately diagnosed that I had a leak and need to replace my evaporator coil WITHOUT even going into my attic to even check. This would have been an extremely expensive job. Not to mention they quoted me a $200 fee just to check for a leak and a price to replace the coil on the high end of $5,000. Was going to bite the bullet before deciding to get a second FREE diagnosis. Had a competitor come out. They were a lot more diligent and actually went into the attic to check and did a leak test. They found nothing using a leak detector and said my coils were in great shape and looked new. He pumped some Freon into the line and found out it wasnt a leak. But instead, it was a bad zoning board!! That fixed the problem. Needless to say that I was extremely disappointed at how everything was handled by this company and everything had a charge. Imagine I went through with the replacement? It would have been a nightmare!!I understand that times are hard. I personally cannot recommend this company because I felt like I was just another bottom line and there was no caring. Another shady practice was their texting. They texted me asking me to review their company after the inspection, which is cool. HOWEVER, once you click on the link, it immediately posts a 5 star with a glowing review without even asking for my approval. That is just bad. Makes me question how many of their reviews are actually typed by a person and wasnt automatically generated.

Travis did a great job at checking out our new house. He helped us pick up the proper filters online and let us know that we have possible rodent issues and to keep an eye on that. We plan to use Air Innovations over this next year.

Travis was my technician and he did an awesome job for my fall inspection and my diamond club membership. He recognized things right away that were not right in the unit and quickly fixed them the way they should be in the first place. He also identified other areas of concern in the conditioned space that may be effecting the cooling and heating of the home. I highly recommend Travis !

Great custom service when I called. Very polite and professional but in a friendly way. The technician Abran was awesome! He was able to diagnose the problem and explained how things could be resolved. Great experience. Thanks!

Excellent service and knowledgeable team. I would recommend this team to anyone looking to build their home. They have come back to our house any time we have had an issue with any equipment and have been very timely and helpful. Probably one of the best subs we had when we built our house!

I have to name names in this review. I bought my house two years ago. The entire system, as I understand it, was wired incorrectly. Ben spent the entire first year fixing another company’s mess. Many techs would have given up and just said can’t do it. I ask for Ben every time I call. He is always honest with me and he does a great job. I saw him today for my semi-annual check up. Because I trust Ben, I’m hopeful Air Innovation will allow me to ask for him!

I called this Company at the worse possible time the day before the big artic freeze with my main floor heater stopped working. I called around 2pm and they fit me in, and Chris the service tech was very polite and knowledgeable on my unit and was able to repair it. This was a life savier for us. I will definitely use this Company again.

We’ve had recurring issues with high humidity in our rental home and the leasing agency usually calls Air Innovations. Every time they’ve come out it’s been excellent service. Very thorough and they always explain things in depth so I know what’s going on and what they did. Travis was here today for the second time and I couldn’t say anything negative about him if I tried! Josh (I think?) was here as well and he explained everything that was done and what I should expect to see going forward. Thank you all!

All that I see from this company is giving excuses for the company’s philosophy and/or technicians unqualified for the job. No finding a leak because of the rain should not be giving to the customer a suggestion with a temporary solution that will cost over $1,000 that is insane but for the company is easier to say it because that money does not come from it’s pocket. I had to deal with this company previously when my A/C system was still under warranty and the solutions taken back then didn’t work. Being professional means Competence, Knowledge, Conscientiousness, Integrity, Respect, Emotional Intelligence, Appropriateness, and Confidence. By finding ways to strengthen each of these attributes, you can become confident to act professionally wherever you find yourself working and the experience that I have had with 3 different technicians from this company do not meet these requirements to be called professionals.I completely with all my honesty do not recommend this company at all. , look for other companies with better reputation and knowledgeable.

The worst! Do not buy into their service package. Bought the diamond service package to my heating and A/C unit. Set up the service 3 weeks in advance. They tell you they will call 30 minutes prior to arriving.I work over an hour away from my house so had to take the day off to wait and never get a call or the tech to arrive. They never called or showed up the next day either. This is the second time they have done this. Absolutely the worst company out their with no customer service. I will never use them!

Travis went above and beyond my expectations! Communication A+ and took the time to show me what he was doing, explain the costs, and how I could help save money in the future. I would hire Air Innovations again and highly recommend Travis!

Excellent service. The technician (Travis) took all the time required to exhaustively check the unit inside and outside the house. He also explained me ways to improve performance of the unit and answered all my questions. Highly recommended

Mr.Ben McCarry has been servicing for us for last many years. We are very satisfied with his thorough and detail work, so much so that we recommend Air Innovation and Mr.Ben to most of our friends and family. Thank You for the great service!

Explained the process and importance of maintenance. Pointed out the fresh air intake filter need changed something the builder neglected to tell me I had or need to maintain. New systems are finicky. Your tech saved me financial pain down the road. Thank you

We’ve used Air Innovations for 10 years. The techs are typically friendly and knowledgeable which is a huge plus, but there is room for improvement. 1 - we have had a couple major repairs done and not once has part warranty information been provided. 2 - Our house was new construction ~10 years ago. The HVAC system was installed by Air Innovations. We had our first major repair at just over 5 years. The tech asked if we filled out the paperwork with Lennox to receive a free 10 years warranty. We never received the paperwork. Air Innovations process is to provide this to the builder who is then supposed to pass this on to the home buyer. Our builder, like many in Houston, was subpar for many things and didn’t provide this paperwork. It ended up costing us thousands of dollars. Air Innovations needs to ensure this information is provided directly to the home buyer.

I salute the two gentlemen that came out to assist me with our AC unit programming. They were very patient, professional, and knowledgeable as they explained the system, and answered my many questions. They also assisted us with registering our equipment, which is a great help. Thanks Air Innovation for caring about your customers.

If you want honest REAL reviews on this company, look them up on Yelp! Very poor customer service!! Even when their unit that was installed two weeks ago was dripping so much water from condensation and causing water damage on our ceiling they would not treat us like an emergency. Here we sit 7 hours later and still nobody has been here. If I could give ZERO stars I would. Do NOT use this company!!!!They say on their website that they are 24/7 emergency services. That’s a joke! NOPE. They NEVER have the parts. They will not fix your system for at least 7-10 days and even then you better keep your fingers crossed the person that shows up knows what they are doing, most of them don’t. So inevitably someone else will have to be out a couple days later when it all goes to crap again. Our circuit board apparently is fried after 10 months! We have had them out replacing multiple parts on our system and unit and even after all of that they could care less!! Our heat AND ac are out after 10 months, and this is not the first time in 10 months. Their response “they can try to fix it before Thanksgiving.” Unbelievable that this is the standard of service they offer. And they don’t care how many bad reviews they have because they are contracted with local builders. So they know they will have business either way! Do yourself a favor read every review on this company and make sure if you’re building a house the builder DOES NOT USE THIS COMPANY!

Id be less upset that you were tailgating me, and that you cut in from of me, if you could manage to learn how blinkers work. Unit 69, fitting. Edit. Company response to the general public shows integrity, hopefully the driver was at least spoken to and this isnt just a meaningless response. Thank you

They were accurate, professional and the most honest guys Ive dealt with in a very long time; especially in my panic just hours b4 the Thanksgiving holiday. Thank you Air Innovations 🦃🦃🦃

Very fast. Ac went out on Friday. Paid extra for the guy to come out and was there within the hour. Had parts in stock and fixed it Tuesday. Luckily under warranty so not too bad on the pricing

Air innovations installed a non working dehumidifier at my house in Cypress built by Taylor Morrison . My house was so humid, and I realized that the dehumidifier was off and wasnt connected to the thermostat to begin with . Called them, and they sent a technician called Justin who connected it to the thermostat but did not turn it on. Called them up again and told them my dehumidifier is still non functional. They stated that the humidifier which was installed was faulty and causing the circuit breaker to trip. Now they are charging me $615 in labor to install a new dehumidifier. Apparently 10 other new houses in my neighborhood have the same issue with dehumidifiers installed by air innovations. The money hangry Management handled my case poorly.

Knowledgeable, polite, works with the client to solve any issues one might have. Awesome follow up. Would recommend to service your Air Conditioning Units needs.

Would not recommend this A/C company to do business, prices are extremely high. Uses 3rd party company do actual work. FYI keep up with your warranty on home. Inspection should be done by owner to assure all air ducts and thermostat is properly installed/ sealed/ located in home. we have issues in our home purchase which has been less than 3 years ago. Air vent supply distributions the air to 3 different rooms. Which I disagree with. Amount thermostat location not in center of home. Many other issues. Air condenser not sealed properly. My opinion find another company to use.

Amazing team. Manny came to review our system. Very thorough and knowledgeable, and punctual as well. Would definitely recommend.

Travis came by today for our biannual inspection and was friendly, professional, knowledgeable, and quick. I highly recommend Air Innovations for all your HVAC needs.

We had some questions about our a/c and Air Innovations was the company who installed it in our new home. When I called they were very helpful and sent someone out to check our system and answer the questions we had.Very pleased with the company and the technician who came out was very polite and helpful.I would recommend this company!

Ben is a great tech. Very friendly and helpful. Answered all our questions/ concerns. We have requested to have him back on the next visit

We wanted to express our sincere gratitude for the excellent customer service provided to us recently. Last week, we submitted a service request for our upstairs unit, and we were pleasantly surprised to be able to schedule a visit from a technician within just a day of submitting our request. Manny, the technician who assisted us, was truly exceptional. He was prompt, knowledgeable, and demonstrated utmost respect for our property throughout the service call.Even though the issue turned out to be minor, Manny approached it with the utmost professionalism and attention to detail. He worked diligently to resolve the problem and ensured that all of our questions were thoroughly answered and any concerns addressed. Mannys dedication to his work and his commitment to customer satisfaction did not go unnoticed, and we are truly appreciative of his efforts. Thank you for providing such outstanding service.

Experts. I had 2 companies come out to check my ac and none of them noticed the things they did. Install was quick and they were easy to work with and schedule. Highly recommend

I was very comfortable and pleased with Ben.He asked questions about my Heater and A/C before he started and was very thorough.I am very happy with Ben’s performance

Christopher Hughes is extremely easy to work with and did a great job! I’m very satisfied with his work.

This probably took me about 2 weeks of thinking before submitting this review. My air stopped working and it cost me $291 to get a diagnosis. I was told that he could not find the leak so he suggested that I could purchase refrigerant to determine if he could pinpoint the leak. In this case he would come back in a month. I ask how much would the refrigerant would cost me and he states, “We charge by the pound and it is $175 per pound and you will need 9 pounds of it for your particular unit”. I did some math and it came up to be $1,575 dollars to basically determine where exactly a leak is located. After that the average price to get condition coils fix is about $1800+++. So, I would have been out of approximately $3,375 which would have put a huge burden on my finances. At this point I started googling and found similar reviews online regarding this company. After I dismissed the consultant for a pointless visit that cost me $291, I got a second opinion from another company. They came out less than an hour after the previous company. They only charge me $99 for a diagnosis. They were very thorough and spent at least an hour and a half running test to see what the issue was. They took pictures and videos and was able to determine instantly where the leak was located. They communicated with me throughout the whole process. Nevertheless, after 2weeks of having no ac due to part being on back order, I now have AC. People, please remember these are businesses and some business strategies are out for as much money they can get out of you and there are some that are actually understanding and have great morals and values for their customers. Please shop around in this type of situation. What a stressful situation.

Our technician Chad was amazing. It shows he really cares about his job. He came out to do an air balancing after we had another technician come out and just adjusted the vents. Chad took the time to check all rooms, make sure the air was cooling and we saw instant improvement. I am so glad he came out!!! Thank you! We will FINALLY have a cool good night sleep!

Taking advantage of heat!!! WORST EXPERIENCE EVER! These pictures are the way it was left.. after my experience I believe he left it this way on purpose to make it hotter... Tech was rude and not informative. Just wanted to charge me more money. Said he could see the leak the proceeded to explain why he needed to charge me 200 more bucks to put his meter on there and say yep its leaking. so great i need new parts.......my parts are covered under warranty, but they want 2k to fix it......ok, I understand its business and, well, thats too high for me. So when asked if they could help me order the part so i can install myself i was told if we cant install it were not going to help order the part The tech said those exact words!!!! Ok, so they wont help with my warranty claim. Lennox warranty specifically states they have to order it.MAKING A WARRANTY CLAIMTo make a warranty claim, the Owner must contact alicensed professional HVAC contractor. The Owner mayalso contact:Lennox Industries Inc.ATTN: Consumer AffairsP.O. Box 799900Dallas, TX 75379-9900When warranty coverage is requested, the Owner mustprovide, and the service provider must collect, thefollowing:1 - The Equipment model and serial number;2 - The Owner’s name and location of the Equipment;3 - The date of original Equipment installation; and4 - An accurate description of the problem.NOTE - Proof of prior maintenance and purchase mayalso be requiredDO NOT DO BUSINESS HERE. i will be posting on BBB as well. i felt targeted and the business practices are terrible. trying to bully people in the middle of summer, just when its the hottest one in years is despicable. 25 min an $300 later I was just appalled. Im not even calling to resolve this issue with innovations as i was not impressed already from the receptionist when i made the call. DO NOT DO BUSINESS HERE.

Technician arrived on time and was pleasant and professional. Serviced our heater and made several recomendations.

Kelly and Troy are great friends. I love my AC unit. I would recommend their company to anyone.

Air innovations unfortunately we did not have a good experience. We have a warranty and all parts are covered under the plan but they charge 1850 for labor. After calling around and trying to figure out if this is the normal going rate most places said no they don’t charge 1850 for labor for two hours of work just to fix the evaporator coil. Sadly this company has disappointed me as to ripping people off.

Always on time and does a great job. I appreciate the ladies in the office. I have medical issues and have to stay cool. I appreciate their ability to get things done.They are going to file the warranty information with Carrier. I really do appreciate that!!Great AC company. The service kept me informed every step of the way today.Just can’t say enough about Air Innovations. They got the system working today. They will put in the equipment when it comes in.GREAT SERVICE

Ross has been very kind and professional he came home on a Saturday and inspected the AC. He scheduled the coil replacement that happened after three days. In few hours the job was done in a very professional way and now we have our AC back up and running.

Builder sent air innovation tech over to address an issue. The technician was very courteous and knowledgable. He throughly examined the situation. Even though there was nothing wrong with the setup he still went the extra miles to address the issues that wouldn’t expect an HVAC company to do, while explained everything clearly and concisely. 5 stars all around

Ben gave excellent service for all heaters and got us ready for winter if this Texas temps ever let us use them eventually😳🙃

Chad found the source of my water leak. I watched what he did and he gave me instructions on how to maintain on this situation to prevent it from recurring. Great technician. I would recommend him to any homeowner for HVAC service. - Michael Clark

The service men who have come out to my house are always very nice, they are cautious about not bringing in dirt into the house, so they put shoe coverings on, EVERY time they come into the house.One year, the service man noticed that one of my vent covers had fallen out, and though that was not his job, he reinstalled it for me.Im always more than satisfied by Air Innovations.

I am extremely pleased with Air Innovations LLC. From Kenna who answered my phone call, she was professional and kind. She got me on an available appointment time, to Ross the technician who showed up on time. He slipped on booties over his shoes and began to look at my A/C and Compressor. He was informative and professional. He had one more customer to see and my house was cooling. We shared a short conversation as he walked to his truck. I am sure I will call them again. Thank you.-D. Riedberger

Air Innovations are awesome! I recently had issues with both heating and my A/C. One call to Air Innovations resulted in very friendly and efficient service from the office staff who booked the appointment and truly excellent technician service from both Chad and Enrique. I would highly recommend this very reputable company to anyone. Thank you for being an honest and trustworthy company!

Air Innovations installed my hvac system on my newly renovated house. The system was well designed and functions much better than my prior system. They have provided great service by very knowledgeable technicians.

Toll Brothers used them for our new home and it’s been a disaster to say the least. I reported our master bedroom and home office being at least 2 degrees hotter than everywhere else in the house, sometimes 3 degrees, and it’s still not resolved. Of course now they say it’s out of warranty. Terrible! I’d avoid at all cost.

Highly recommend Air Innovation LLC to everyone that have issues with their AC, they send out guys that are professional and expertise of what they do and most of all, well respectful of your properties. My professional guy named Emmanuel was all of what I has stated, he did make sure that he doesnt dirty my house with his shoe and he did take times to double checked to ensures everything working properly and everything is clean when he left. Thank you Air Innovation LLC for full filled what I expected and not expected. Excellent job well done and keeping up with the excellent works! Lam

Went to their office was treated professionally and very courteous they have a beautiful office in northwest houston

Ben performed our Fall inspection and addressed a couple of concerns. He was quick and thorough.

Have been having AC problems for months in our brand new house! So many techs came and went and couldnt figure it out until today! My hero was a total gentleman, professional, and best of all fixed the problem! So happy with our experience

We’re very happy with the service. Technician Travis was so professional and very knowledgeable. He took the time to explain what he did and as well as educated us. Immediately email us detailing the services he did with the a/c and heating. He’s definitely an asset to your company. Keep up the good work, Travis!I highly recommend Air Innovations, LLC (airconditioning & heating) 👍🏻

Scheduling an appointment was easy, the technicians were on time, and they were very knowledgeable—about my unit, general air conditioning topics, and additional upgrades they could offer to make sure I was taken care of. I also love that their service is for the whole year. No need to pay for appointments twice a year or cold call to get someone out who might already be booked up or have blackout dates.

The service from my technician were great. They were all knowledgeable, attentive and polite.Travis was one of our technicians.

Travis performed the Spring maintenance for my air conditioning unit. He was very thorough, very professional, and extremely patient with all of my questions. He explained things as clearly as he could to a layperson. I especially appreciate that he did not exhibit signs of impatience when I asked clarifying questions. Travis is a knowledgeable, friendly and professional technician. A great representative for the Air Innovations company.

Our technician Travis spent the time to do a thorough inspection of our HVAC system after an already long hot day of work. He was professional and explained the details of his service work. So far Im very pleased with Air Innovations.

Michelle and Nathan were amazing to work with. Very professional and helpful. Most companies priorities are to up sell you and get you to buy things that aren’t necessary. Nathan quoted me for a 4 ton unit however he discovered that my house would only require a 3 ton unit. Once he found out he called right away to share the good news about saving me thousands of dollars. Class act and I can’t thank air innovations enough

Emmanuel was pleasant to work with. He diagnosed the problem quickly and repaired the issue. They came the same day I called due to my ac not cooling at all. I will definetly call them again.

Air Innovations and all their technicians have been great for us. A few years ago they solved a chronic problem that other companies had failed at. Since then we have been happy with their Diamond service plan.

We have had our system repaired by Air Innovation, and they did a great job. The staff, and technicians were friendly and answered all of my questions. I highly recommend them and definitely will use them again in the future.

Update: The repair tech Manny who came to resolve my HVAC connection emergency was top notch!! 👍🏼 He asked questions to gain a full understanding of the issue, he was thorough, professional and friendly.Both ladies who answered the phones were also very pleasant. 😊

Great service from the technician. And he called an hour before he came by. Thanks!!

Efficient and clearly explained what was probably the issue. Friendly personnel,, which I always experience with Air Innovations.

Weve been troubleshooting our bath and utility room exhaust fans for many years now. After Ismael recommended installing back drafts, Nathan came out and installed them in the 5 affected areas. Keeping our fingers crossed this has solved the problem while we wait for the hot summer months to arrive.Ismael and Nathan provided much-appreciated information and have been great to work with.

Technician was very professional and knowledgeable. He got the airconditioner back in working condition very quickly.He was empathetic to our plight. Overall, we had a great experience working with him.

Used Air Innovations in the past for a second opinion after diagnosis from another company, saved me thousands. Recently called for an issue with great response time and repair was made pretty quickly. I am highly impressed with the technicians skill set diagnosing issues, resolving issues and explaining why and how repair was made. Impressed with the company’s investment ensuring technician are highly trained and very knowledgeable. I will definitely use again and now my go company for all HVAC issues.

This is my second time using AI in two months, Travis is great, AI is great, they are the first company I will call when needed. As a realtor, I need a reliable company, with friendly employees.

Friendliness is great!Customer service is great!Great communication!I am not sure if my less than 2 year old unit is bad or it can’t be fixed right. 4 visits in the past 6 weeks. I am rating based on my heater not working and me having to miss work because of it.

Very nice & informative, gave me tips and helped restore air in my daughter’s room in less than 45 mins! They even came with shoe guards to protect my new floors!

Service was great & extra capacitor fully tested & TRAVIS explained to me the numbers testedSergers will be needed as I knew from the fall visit - & I can make an appointment hopefully soon.Both Travis & assistant— were very patient & kind- as an emergency happened while they were here.As my sister & 4 yr grandchild surprise visit -I was taking care of that while AC work was being done—The child had some kind of seizure- & I had to call an ambulance-As the AC JOB WAS FINISHING- I needed to be with the emergency-happening—And both Travis & assistant- witnessed & patiently waited to finish up the documents. They both were also very comforting with sympathies & concern.Travis then finished up with the documents with calmness & reassurance—I asked them both- on the job- have they ever gone thru what we all experienced? They both answered No— it was a 1st time— & truly it was a learning process - for each of us!Thank you Air Innovations— for sending some“GREAT OPERATORS!! “Also thank you for “fitting me into your schedule” today- my one day off from going back & forth for My husband in a nursing facility. Thank you!Linda Andriopoulos

Manny with Air Innovations was great. Checked my thermostat issue along with my inside and outside units. Very knowledge and explained everything in detail. Great service!

Excellent and professional service. I will continue to use Air Innovations for future AC needs.

The technicians are polite, professional & thorough. They found the problem with the whole house humidifier, ordered part, & installed the necessary equipment that works with my air conditioning & heating system. An overall great experience! I would highly recommend this company.

Excellent service, I wanted to know what and how the air filters were removed and installed. He didnt mind showing me how to do it. Thank you for your kindness. I wished we could have received a text or email for the appointment. I had to leave work within minutes to meet the tech.

*** Update 5/2024: Emmanuel is now my service tech and he has been a complete life saver! Very knowledgeable, courteous and explained everything to where I could understand what was going on with my system. Again, still highly recommend Air Innovations!Rico is my service tech and he always gives me my 30 minute call ahead, answers any questions I have and explains everything thoroughly. Thank you Rico!Overall Air Innovations has been amazing when it comes to servicing my home. No issues when scheduling or needing a service call. They’re always prompt and professional making sure everything gets done :)

The Tech that came in was great and answering any questions I have and patient when I didn’t understand.

We have lived in our new home for less than two months. We had to warranty the A/C work and Air Innovations was sent out.Chad was our tech and I hope you get him if you have to have work done. He was on time, polite and knowledgeable. Chad worked through all of the possible solutions and fixed all of our issues. He even noticed some bad work done by the builder and fixed it too. We are hoping not to have to call Air Innovations back anytime soon, but if we do we know we can count on them.

Ben was excellent. Very friendly and took care of the repair quickly!

Chad was my tech. He was friendly and professional. He confirmed what was to be done and completed the work quickly. He reviewed everything and confirmed that the system was fine. I liked he wore booties and cleaned up after himself.

Service technician was promptly on schedule, courteous, friendly and completed the repairs in short time. Tech was very competent.

Technician arrived and carried out a detailed inspection of our cooling and heating system. Explained everything very clearly. But had very poor communication from office.

Brian with Air Innovations did a great job at our home. The thermostat circuit board was defective and he did the assessment and replacement work in about an hour. He was very professional, respectful and friendly. Made sure parts were covered by the warranty. Price was reasonable. Would recommend him and Air Innovations again.

Technicians were very knowledgeable and friendly. They took care of ordering the parts and installing them the next week. Great customer service! Highly recommend!

“I am a current maintenance and repair customer of Air Innovations, and I can confidently say that their service is top-notch. From routine maintenance to complex repairs, they have consistently provided reliable and efficient service. The team is knowledgeable, friendly, and always goes the extra mile to ensure customer satisfaction. I trust Air Innovations with all my A/C needs.”

Travis was an awesome technician. Took the time to explain things and to make sure that everything was working as it should be. If I need service again hopefully he is the person filling the call.

I’ve used Aur Innovations LLC since moving to Sugar Land four years ago. And have been pleased with service. In particular my Technician BenHe’s alway prompt and professional , and goes above and beyond with great service !

After confirming there wasn’t an issue with the unit, Travis went above and beyond to search thoroughly until he found the root cause was a leak in the furnace pipe seal. He immediately connected with my builder warranty service and repairs will be scheduled ASAP. Travis exceeded my expectations when he kindly removed an uninvited pest from the attic. Thank you for providing stellar customer service!!

Cody was an amazing technician. He took the time to check every aspect of our system then explain what he was doing. He wasnt trying to sale me abunch of stuff I didnt need but made sure I knew the options were there. His recommendations made sense to what my house needed and Ill keep them in mind for my next appointment!! Thank you, Cody!!! Highly recommend!!

Great experience from start to finish. The technician was very professional and took the time to explain everything to me in detail.

Air Innovations customer service is outstanding. I have regular seasonal service to change filters and check the system for readiness, and the techs have excellent communication before and after the service, and they are friendly and conscientious in their work. I definitely recommend the company, and the service program.

We had some leaking in one of the vents and they were timely enough to come by and find the source of the issue and fix them in a timely manner. I was happy they were very courteous and respectful. They made sure to address the issue properly and even assured us that if the problem comes back again or worse that they gave their commitment to address it.

Air Innovations did the new construction installation for our A/C systems. I have continued to use them for the past 3 1/2 years for semi-annual preventative maintenance and inspections. Ricky did our spring check up this morning. He took plenty of time to tell me what he was doing at each step, and why it was done. He provided homeowner tips on how to keep my systems in top shape, efficiency, and prolong their life. He was very thorough, clean, professional and polite. Thanks Ricky and Air Innovations! Update- Fall 2023- Jacob was here to do our fall heater checkup and service. Just like the other technicians, Jacob was on time, professional, and helpful. He gave me options for the best care of our HVAC systems, and provided accurate cost information for all. Thanks again!Update 5/2024- Now nearly 5 years running, they take care of us 2x a year, and on one other occasion when we needed some non-scheduled service. We had our spring maintenance this week, and the technician was exceptionally personable, professional and thorough. I shadowed him in the attic and outside, as I like to understand fully how our systems are doing. He was most willing to explain all the measures and checked parameters and give me a thorough summary once the work was complete. Great job- thanks! 👏🏼

I have now had three interactions with Air Innovations team members. On each occasion, the technicians were pleasant and knowledgable. They responded to questions about how to efficiently use the HVAC system and recommended pathways to maintain efficiency. When they left, the job was completed.

They respond quickly and provide follow-up on their work proactively.

Air Innovations was referred to me by my builder for an AC leak issue. They scheduled an appointment promptly, and the technician arrived on time. He was professional and knowledgeable, quickly diagnosing and repairing the problem. Overall, I had an excellent experience with Air Innovations. They were efficient, provided great customer service, and resolved my issue quickly. I highly recommend them for any air conditioning services.

Technicians called ahead of time to alert of arrival. Were very polite and considerate of our home. Wire covers on shoes to protect floors/carpet areas.Explained what they were going to do before hand. Shared updates on completion time. Worked very quietly while I was on a work zoom call!Shared the steps taken to resolve our issue!Great service all around!!!

Great service called at 5:45 pm on Friday, they got to my house in alvin, from cypress and completed the work by 7:11. Granted, nothing was wrong, but the expeditious process was painless! Update: ac went down the next day, Saturday, called them, they came back out. 1 Hour later we had the culprit, was the compressor, told me they had to order the part, and probably be Friday. Fast forward to Tuesday, yes 2 days later! They came and replaced the compressor, and the ac is working! There are many companies out there to use, but air innovations is the coolest!

The technician did an outstanding job. Could not be any happier. Thank you.

We are members of the Air Innovations Diamond Club. They schedule an inspection and routine maintenance twice a year. A couple of times they have found potential issues that could have led to serious problems. The technicians are professional and generally very timely. We love their service.

Would totally recommend this company. They are super reliable and very nice. A+++

We had a leaking vent and called to see when we could receive some service to come check out our unit. They had someone out to service our house that same day. We really appreciate the quick service especially in this 100 deg weather, and we’ve have had no leaks since!Update: We had the same leak on a reoccurring basis, then it started in a different vent. Even though it was a repeat problem it fell just past the 30 day mark. So I was charged for each event. Also had to repair the ceiling due to a inverted pan that was installed wrong either by Air Innovations or the manufacture and caused a leak on the sheetrock above the dining room. This was 4 years in on a brand new house build installed by Air Innovations. Even though we were paying for their maintenance Diamond Club program, they said they dont check for that when they install the units or when they come for season checkups. It kind of sounds like a joke to pay that much for a program with the most basic of services, that doesnt cover much in the end. Even though we submitted a request for their upper management to reach out to us to see if there is anything they can do to help - we never heard back from them after numerous attempts to get a response. We eventually had to go through the builder to help with the repairs. After we had more issues with our units and an unprofessional technician - we had enough with all charges for problems that shouldnt be present on a system that isnt that old. This company obviously cut a deal to install multiple units with the builder at a rapid rate with out the quality controls to back it up, and clearly Air Innovations doesnt stand by their work. We found out later that by the state law they were liable for the repairs. Weve switched to Air Tech of Katy a few months ago and weve been very content with their services ever since.

Very knowledgeable and courteous tech! Wonderful experience as usual.

Ismael was very courteous and went straight to the problem. He had my furnace working within 15 minutes of arriving. Great work! Im very satisfied.

From the initial call rep to our field rep, Travis, the experience was awesome. Have heard horror stories from other companies, but I have nothing but praise for Air Invocations.Travis was professional, courteous, knowledgeable and came from a place of genuine care and concern to address my issues. He is a great ambassador for your Org! Please recognize him.

Very professional and dedicated. Paid attention to issue at hand and worked efficiently to resolve the issue

They have the best technicians. Always keeping me informed of any changes in my AC system. They are very friendly and get things done in a timely manner.

They arrived on time and did a great thorough job. They polite and professional and finished in a couple of hours. The bill was exactly as estimated. Highly recommended

100% customer satisfaction! Thank you Travis for the thorough inspection and for taking the time to change the filters. New home construction the filters were filthy!!!! But very cool that I can see that the system is working as designed!

Great experience. Tech was awesome, very courteous and knew what he was doing. He was able to get the AC restored swiftly

Nathan was our technician for our Spring Checkup and he was great. Very informative and attentive to our needs. He inspected our entire system, changed the filters and reviewed everything thoroughly with us. Also made suggestions and provided qoutes to revise filterng system, surge protector and drip pan. Very satisfied with Nathans work and customer focus.

The services technicians were great! The process was easy, they were very respectful and explained everything very clearly. Customer service was excellent and that is rare these days.

We have been using AIR INNOVATIONS the past 13 years. They have been great to deal with. They have always been on time. Their service has always been excellent. Their prices, their quality of work, are great as well as their service. We would highly recommend them. Today 5/13/22 their technician Ismael came to do preventative maintenance on our system. He was very polite, courteous and very knowledgeable. He explained the service he performed, took pictures of the maintenance he performed and shared them with us. He told us our system was in great shape and that we shouldnt have issues this summer. They will be out to inspect our heating system in the fall.

They were at my house with 30 minutes my call. The repair was done in an hour. Everyone at AI is extremely polite and courteous. The service technician, Terry I think, was awesome. Great job..

We were told that a technician would be out Friday afternoon. Travis called shortly after 12pm and said he was on his way from another house in our neighborhood. We were so appreciative that we weren’t made to wait all afternoon!Travis suspended our dehumidifier and blew out a clogged line. Throughout the process he was extremely courteous and explained our options before doing any work. I highly recommend!

I have used them for our biannual maintenance, they have came each time on time and have never been pushy on other services or suggestions. They are communicated well and I never feel the urge as if I am being forced to purchase anything else.Our AC stopped working over the weekend in the Texas heat. On a strand of hope we called to see their availability and to our surprise the 24 hour hotline told us we were be contacted with a service tech within 30 mins. Travis called back and was able to get to our home that same morning and resolved it promptly.Travis is a professional and well spoken man. He was thorough and explained all the questions I had well.We definitely recommend Air Innovations to everyone. Thank you.

The response from Air Innovations has been good so far. However one of the nagging problems has not been addressed yet. Two downstairs bedrooms get either too hot or too cold compared to rest of the house. The issue was brought up a few times.

Greg was attentive to listening to what we communicated. He was thorough in explaining why certain conditions existed and in working diligently to balance the air so our home remains comfortable at all times.

Cody from Air innovation was excellent. Our AC system stopped blowing cold air but the fan was still running. We needed someone to come and fix this asap because it’s been extremely hot and who wants to be without AC in the middle of the summer on a Friday night in Texas!?He fixed it quickly and was very professional about the whole process. This guy’s personality and attitude was great.Thank you.

The technician was very professional and polite. We had a sound like a motor in the attic and Air Innovations was called to investigate. The tech explained every detail about what we were hearing. He then put extra insulation under the dehumidifier to deaden the sound. It made a great difference.He also took the time to explain other information on the use of the A/C and dehumidifier. This was a very good experience. Thank you to the company

My unit was not heating. Airi Inovations had a tech out the same day. The technician was very knowledgeable and had our system working correctly in no time. I am very happy with this company. I highly recommend the..

They did a terrific job. The technician Travis was professional knowledgeable and very good at his job. He also offered useful tips about our system. Thank you

Very good service. Ross is an excellent tech and a real asset to your organization. He explains everything well and is very thorough. I ask for him every time I set up an appointment.

First of all they had a faulty conditioning system which broke down in 1 yr 8 months. Luckily just before the warranty expires. They come out change it but somehow messes with the half of my house not getting air flow. They come out again and said it’s fixed. I come home from work, no improvement so call them again. They come and did their assessment. Found to have something or device not working, had to schedule for that equipment to be fixed. Again still ITS NOT WORKING…… what should I do? Call a third party and have full house inspected before the warranty expires and send them the bill 😡😡😡…… THIS IS RIDICULOUS AND FRUSTRATING. ALL THESE 4 stars and 5 stars are fake. I would involve anyone to have them pay for our inconvenience

Installer did a good job and was nice.Biggest upset while in the business of building homes is setting proper expectations. When I spoke with Michelle over the phone after diamond club discount I was quoted $178.50.Then after install I’m told that didn’t include a trip charge and now I had to pay $273.50. Why wasn’t this quoted originally is besides me if it’s routine?

Technicians called ahead of time to alert of arrival. Was very polite and considerate of our home. Wire covers on shoes to protect floors/carpet areas.Shared the steps taken to resolve our cooling problemGreat service all around!!! Definitely recommended

Technicians are very knowledgeable and listened diligently to solve the issues. Explained details in a manner I could understand without knowledge of HVAC terms. Will not know if issues are resolved until the next cool front.

FRAUDS!!!!I called Air Innovations because my nearly 3 year old house wasnt staying cool anymore. Oscar, the tech came out and spent over an hour trying to figure out what the issue was. First, I was low on refrigerant and he said it would cost $187 per pound to put in. So I said go ahead. Then when it didnt take refrigerant (because it wasnt low), he said my model of air conditioner had a known defect with the coil and it needed to be replaced at the cost of $1,850 for labor since the coil was under warranty still. He told me they could only replace the coil with the same kind it had so I would be looking to replace it again in 2-3 years. I looked up the cost of a coil replacement and the total cost for labor AND the coil is less than $2,000 with labor coming in at $600 on average. I called Air Innovations to verify that they werent charging me for the coil and was told $1,850 was just labor because it was a big job that required several people. She said I was welcome to get other quotes as if calling my bluff. I called another company and that tech diagnosed the problem within 5 minutes. The valve leading to the coil had become faulty. It was a quick fix and cost less than $100 as any labor charge for one hour should. Air innovations blatantly lied about my coil, tried to charge me an extremely blown up labor rate and then had the audacity to act like its a standard industry rate. This place should be fined for every fraudulent transaction theyve made and have to pay it back to the customers that took their word for it without doing outside research. FRAUDS!!!!!!!

Air Innovations LLC come out the day I called them. I had went all weekend with no a/c. They had the house cooling within 30 minutes. And did a recheck a week later. I happily recommend this company. They care for the seniors citizens customers with pride, honor, trust, respect, and honesty.

Air Innovations always does a great job with servicing our AC system and make recommendations on how to improve the longevity of the unit. The technician is always friendly and professional.

I had uncertainty about whether our heating/cooling system was operating the best possible, and the Air Innovations technician performed services and tested the system to collect information and then make adjustments/corrrections he noted. I’m pleased to say “thank you” to him (Ismael G.).

They were able to fit me in the same day and help me adjust my thermostat. The technician communicate with me every step of the way . The representative in the phone was very sweet aswell .

The service was excellent and technician did a thorough inspection and gave some additional suggestions for service. He explained everything very well for my consideration.

Ismael Gutierrez came today to service my air conditioning units , and he is wonderful! He is very professional, courteous and knowledgeable. He explains everything in detail and his follow up in getting me receipts, work notes and any other information I might request is great!

From the time Travis knocked on the door to the time he departed, nothing but absolute professionalism and courtesy. Stood there listening to me rant about having to fix my dryer and my warranty was now shot and simply said let me see what I can find to get this fixed for you. Awesome, awesome employee and it was a breathe of fresh air to have someone like Travis to address the issue, thoroughly troubleshoot, and resolve my dryer vent problem. Promote Immediately! But keep him in the field where we need him.

Air Innovations tech, Ben, has repeatedly done a great job every visit. He is knowledgeable, experienced and thorough. He knows the products and has provided excellent recommendations whenever a problem has been found. He is definitely the best HVAC technician with whom I have worked.

Ross was great. Explained everything well and did great job. I will request him in the future for all service visits.

Ricky came to our home last week to give a quote on replacing the drip pan in the attic. He was knowledgeable about the equipment we have and was professional about recommending maintenance/replacements that are needed to keep our system working.While we werent able to do exactly what he recommended, he came back to complete the pan replacement and added some additional safety measures so we wouldnt have any damage or failures.Ricky and Oscar were professional and punctual, here when they said they would be, completed the job quickly and even made sure to clean up any mess from the attic before leaving. I highly recommend giving them a call for any HVAC needs!

The service was very prompt and professional. The expert who came out to my house was very polite, patient and helpful in answering all my questions. We’re first time home owners so it was great to have answers to our questions. He did a walk through and shared tips on how to make sure we had optimal air flow in our home. Very satisfied with the service.

Had not checked my A/C system in 5 years. Still running good but thought it was time. The technician from Air Innovations introduced himself and then proceeded to do a very thorough job of inspecting my system. Had a couple of things to do since it had been awhile, but he got it done.

I have really enjoyed my experience working with Air Innovations. The people are always friendly, professional, and responsive. Eric just came by to perform the regular maintenance on my system, and he was top notch. Very solid communication along the way and kept the areas where he worked inside my house clean. It’s nice to know something as important as our AC and heating system is in such good hands.

This is the third time I have had them out this year. Every technician has given a different and wrong diagnosis. On the most recent visit, the technician broke our thermostat and then tried to say that was the problem. He then replaced the the thermostat and purposely didn’t plug in a wire so we would have to call them back out. The system just hit 5 years old and air innovations installed it incorrectly based on current information. I had purchased the extended warranty on the unit and air innovations lied. They stated Lennox told them it was not under warranty, but the new company we used was able to verify with Lennox in less than 15 minutes. Even if your system is under warranty and they verify it, they charge you an unreasonable amount for processing the warranty. So big picture you would save about half. I called to speak to their supervisor, Josh, about not being able to verify the warranty and he never called me back.

Ben the technician was very friendly and knowledgeable. He explained things to me happening with my system. Great experience.

Ishmael was professional and extremely knowledgeable. He found multiple issues with our AC system that other repairmen missed. Our system is already cooling much better than it has the entire year we’ve been in our new home.

Was without AC for 4 days, AI LLC diagnosed it, fixed it and went on their merry way! I appreciate their honesty and transparency as well. Use them!

The employees are always courteous and responsive. Very busy as expected so this causes time to be off but thats fine. I appreciate them for coming to adjust the new system as it was put in during the fall but the summer adjustment has taken some time and many calls. They work hard. The only reason Im giving 4 stars is because it has taken so many times to get it adjusted.

I would highly encourage anyone considering Air Innovations to choose another company for you’re A/C needs. Service quality is horrible, and they are extremely overpriced. A month ago, a tech from Air Innovations came for standard maintenance on my Lennox A/C unit. The unit is 7 years old and was working fine, but I wanted to ensure there were no issues that would result in losing my A/C in the middle of Houston’s unforgiving summer heat. Upon the technician’s completion of his inspection, he indicated the refrigerant was low about 3 pounds, and it was likely due to a leak. He then informed me that he used a special tool to search for the leak, but was unable to find it, which usually means the leak is extremely small. He suggested replenishing the refrigerant, and in time the leak will likely get bigger so it would be easier to find. I agreed and the cost of that visit was nearly $700. A few weeks later I realized my A/C wasn’t cooling. I called Air Innovations again and they sent a technician to my residence the following day. A different technician arrived and within 5 minutes was able to confirm my evaporator coil had a leak. He also explained they would need to submit a workorder to determine if a coil was in stock at the manufacturers, then they would have to wait until it was received to come back to install. A process that would take 3-5 days and the cost of the coil would be ~$3,900.00. My thermostat was already nearly 90 degrees. I didn’t have 3-5 days to wait for a Lennox coil nor was it remotely reasonable to pay $3900 + $700 (previous visit) just to identify a problem and install the coil. I realized later the first technician that came, lied. He didn’t use a special tool to search for a leak and only did a visual inspection. I know this because use of the tool was not documented in his notes, nor was I charged for it, and in my brief experience with Air Innovations I know they will nickel & dime you for everything, so I absolutely would have been charged for use of the tool as per their policy and I was not, therefore it wasn’t used, and I was misled. I unequivocally would have asked the technician to use the tool for the sake of being thorough and to be sure the leak was found to prevent future disruption. I spoke to a supervisor named, Josh to explain my concerns and he was inflexible on pricing suggesting that the technician did all he could. This is not the case because doing all he could, would have included using their “special tool” to find the leak. Additionally, I asked Josh if there was a way to expedite obtaining the coil and he again explained there was not much he could do. Not being able to immediately tell a customer if and when you can get a part for their system is unacceptable, especially when the part is a Lennox coil which are notorious for leaking. (Google Lennox class action lawsuit) This is a failure from ownership on down to have a process that takes so long to obtain such a critical component. Not only that but I did not get the impression there was any sense of urgency to complete the job. Having a customer wait 3-5 days without A/C in the middle of summer in Houston is also not acceptable. It puts people and pets at risk. Also, replenishing A/C refrigerant when there is a known leak goes against Texas’ emissions regulations and in this case if those regulations were followed, and a thorough search was conducted initially, I would have avoided disruption and not unnecessarily paid for refrigerant only to have it completely leak out a few weeks later. Thankfully, I was able to find a GREAT company to work with, who offered to come out even at 8pm to give me an estimate at no cost to me. They also quickly confirmed they had a coil on hand and would be able to come out the following day to install so that I could go to bed Friday night with my home at a comfortable temperature. Not only that but their pricing was nearly $2,000 less than Air Innovations.

My tech Amanda, showed up shortly after the pre-call and was ready to fix whatever was wrong. She listened to the symptoms, pulled out all the HVAC gadgets and got my issue resolved quickly. Customer service from initial call to tech was top notch.

We really like the services on checking up the A/C Kris was great. He explained everything in details. I highly recommend A+

My technician was very helpful I was impressed with his knowledge and ability to help explain why or what was wrong with my system. He was very respectful and responsive. 10x would recommend this company again!

Had my Fall HVAC checkup today. Oscar did a good job checking the unit and them explaining to me the current condition of my system.Had my Spring HVAC checkup today. Chad did a great job checking out the AC system. It is all ready for summer.

Would love to give zero stars but it won’t let me they’ll get one. They installed a system in a new construction home. The day we closed we noticed it wasn’t cooling and after waiting several days they came out and found it was completely out of refrigerant. The tech found a leak at the metering valve. I can only assume a proper leak check was not done. Flash forward and now we have water pouring out the secondary drain line cause the drain line is not plumbed properly. We were told it would be 2 weeks before this was fixed. Customer service is terrible. The service manager was exceptionally rude. Talked to me like I was an idiot. Would never recommend this company to anyone.Edit: Have had issues with humidity since moving in and they are absolutely no help. Would rather blame the homeowner than actually looking and fixing the issue. I see other hvac company trucks in our neighborhood weekly with people getting new systems and the oldest home is 4 years old.

Great experience with Air Innovations tech Nathan. He was professional, knowledgable, respectful, and took great care with my home. Also, when I call to discuss appointments or have questions, the customer service rep is so friendly and efficient. So wonderful to have such great customer service!

Technician was amazing thank you for coming out so quick .

The technician that visited my house was very honest about what was not configured correctly when they initially installed my system. I appreciated his openness and willingness to educate this average consumer. He spent an above average amount of time looking over my system as well.Only drawback was the wait to have the a/c looked at. I had called Sunday and left a detailed message. The recording stated Id receive a call by 10am the next business day, and I did not, so I called them Monday. No biggie. Im sure they are super busy when the weather heats up! The person on the phone was very cordial, too, even though she delivered bad news that the first available appointment was Thursday. Even with the sticky, humid-filled wait, after this experience, Id certainly recommend this company.

Hello we just bought a new house May of this year, we identified a concern in the attic with drain pan for the HVAC system Air innovations rapidly dispatched a technician to our home. The technician name was Travis he was very professional and informative. Thank you Travis

Air Innovations fixed an air balancing issue with my new home promptly. Their scheduling was seamless and tech was professional and punctual. Looking forward to using their service for maintaining my AC units.

Manny was the Technician and he explained everything in good detail and followed up with pictures of the repairs. He made sure to put shoe coverings upon entering and I thought that was very thoughtful. A+++++++ company…

Air Innovations are extremely professional and courteous. They explain patiently the issue and the resolution. They also make sure everything is working and that they have answered all of your questions prior to leaving. They

I would definitely use a different company. They lock the system at 75 degrees for air conditioning. I have NEVER heard of such a thing. I had to forfit portions of my warranty for them to allow me to use MY air conditioner.

Were able to send a technician immediately to deal with A/C issues. Had to order and wait for a part, which they expedited. Repair technician was professional and did a good job.

Nathan did a great job showing up and showing out. He immediately got to work and assessed our issue. He then fixed the problem at hand, explained what was going on and went on his way. His work was fast and efficient. We would recommend to anyone.

John did a great job...very thorough but still have not resolved cause of persistent dripping/leaking through secondary drain line...Now waiting for a manager to trouble shoot/resolve in the next few days before departing on an extended leave. Critical that this gets done. Update....manager and tech returned two days later and determined that there was an initial design and installation issue that will require increasing I the diameter of the flexible ducting to relieve back pressure in the plenum. This is scheduled to be done when I return at no cost to me even though system is out of warranty.....They are treating me right and this is very much appreciated...many companies would have rationalized a way to extract full or partial payment due to the time that has elapsed.

Nathan has been here twice. The first time was an emergency call during the freezing temperatures and he repaired our heater promptly. The second time was to do repair/maintenance. He is very knowledgeable, professional and we could not ask for a better service technician.Thank you

Received excellent service this evening, despite knowing that the lead technician had a very long day and had been on the job for 14 hours. Nevertheless provided top-tier service

Excellent experience planning first tech visit on new unit in new home. Planning for visit was simple and effective by text, good communication from tech Eric before by text and during visit in person who is very personable, courteous, helpful and informative! Delighted to be using Air Innovations and will definitely sign up for the annual maintenance plan he mentioned. Great to have this visit before the long week-end!

Fast, efficient and professional! They explained everything did not leave a mess.I have been using them for over 10 years and have never been disappointed.

Air Innovations response time to my problem in record Houston heat, quick diagnosis and repair are unbeatable. Look no further for your HVAC needs - This company does excellent work and techs are trained very well. Thanks, Air Innovations!

Chris is an amazing Tech! He never gives up to find a solution. Great to work with.

Terrifically professional. Explained and showed me everything. Arrived when expected. Booties covered their shoes. Quickly finished. Cleaned up completely. Explained their warranty service, too, since my factory warranty was almost out. Really great experience.

Showed up in timely manner and performed excellent service

The technician called ahead and arrived when he stated he would. When he arrived, he wore shoe covers and was very careful in our home. My toddler was very curious as to what he was doing, and was under foot at times, but the technician was very sweet to both my son and my dog (who may look vicious to some but she’s a big baby). He explained exactly what the issue was and that they needed to order a part for each system, but would be in contact this week to come back and install it. The visit and service could not have been better!

Manny took the time to explain all the facts of my system and also showed me physically the changes that were made. Thanks for being top notch!

The guys were very professional in communication and appearance. They were on time, very knowledgeable, listen to and addressed MY concerns. They were absolutely awesome from the scheduling of service through resolution. Excellent company!

Very patient, professional, explained things thoroughly and very helpful... ACED the customer service value beyond the company’s mission statement... Valued Service and High Work Ethics… Qualities that are quite hard to find nowadays… many thanks for your service to our community and to my family.

The folks at Air Innovations were lightning fast not only in coming out for the service call but also in coming out to do the actual repair. They were professional and knowledgeable and took the time to answer all the questions I had prior to performing the repairs.

The technician called ahead of time and got the job done efficiently. He was able to articulate the issue to us and fix it accordingly. Would recommend this service, had a great experience overall.

AC specialist checked the HVAC In the attic and made adjustment so the cold air distribute evenly in every room of the house. He was very attentive and he did the work what we requested. I will be looking forward to call this company again if we have any my issues with our AC system.

My technician was very knowledgeable about his profession and had excellent customer service. He answered my questions with great detail and advised on preventative measures for the future. Great asset to the company.

Techs were courteous and nice, but the installations did not seem fully necessary. Initially they changed out a switchboard and then dampers at a later time. Their logic for the switchboard being faulty was that the system couldnt reach 2nd stage, but also that the dampers need replacing to hit 2nd stage successfully. Why would you base a diagnosis off of an issue that could be caused by the dampers, which we have to replace as well?If the dampers were messed up and affecting 2nd stage consistency, that is not a good metric for a faulty board. Since the ability to hit 2nd stage would be inconsistent on any board.Im sure theres other factors, but after the switchboard replacement, there was no change in our AC performance.So its possible the switchboard didnt need replacing, which costed $1100. They were supposed to bring it back during the dampers install to test but never did.The switchboard install occurred on Monday, I texted the tech regarding it Tuesday, and asked to bring the board back from the office on Wednesday.On Friday a different tech arrives without the board and says the board is already sent to warranty and they cant do anything. Even after multiple tries to contact them prior to the damper install. Initially was informed by the tech, the board was still in the van. Just very unorganized and uncoordinated.

My A/C system failed. I called Air Innovatios using their emergency call service. They dispatched Jacob, a very knowledgeable technician immediately. Jacob came over, diagnosed my A/C system and verified that the failed part (Coil) was still under warranty. He ordered the spare part and now Im waiting for the replacement coil to arrive and get it replaced. I will only pay for the labor. Jacob took care of everything. Great service for this first part of the repair work.Update Aug 2023: My A/C failed again. This time is the indoor blower motor. I called Air Innovations and they dispatched Erick in less than an hour! Erick diagnosed the system and ordered the parts, which iare under warranty. They took care of all the details for obtaining the parts at no cost for me. Great service and response time from Air Innovations! The repair was done very quickly. Thanks again!

Great service. Very professional and polite.

Had some small issues with the house not cooling like it should. Hector was very nice and went above and beyond to find and fix the problem that was going on. Very quick but also did it with great quality and skill. If I had anymore issues I would definitely call him for his advice or have him come look at it again. Very pleased with his work ethic.

Technician was very efficient and professional! Gave me great advice how to run my ac system for my home. Highly recommended!

This company was very much in tune to what I needed. They called me to set up appointments. They called me to let me know what’s going on, and when the gentleman came to fix it, he was very professional, very knowledgeable and did a very excellent job in my opinion.

Tyler came out today to service my home and did a great job. He was very thorough and explained all the issues well. Very knowledgeable tech. Will ask for him next time for our routine service.

I really appreciate all you did for us. The guys were very patient and attentive to us.

Great service and friendly staff, special thanks to my technician Chad, very thorough!

Chris was timely and explained everything I had questions about

Quality and knowledge servicesTechnician is so friendly and professional with tons of knowledgeHelped me with understanding the thermostat, happy to share the reviewReliable and recommended company for the HVAC systemsGood luck 🤞

Signed up for Diamond Club Maintenance Plan. Great service by Air Innovations! The service tech, Erick was very friendly and knowledgeable. He took time to explain the maintenance details and recommended solutions to improve the life of system as well as provide solutions on how to self-maintain it.

We just had a technician come out (Mr. Josh 😊) . He was very professional, knowledgeable and polite. I highly recommend this company. Their pricing is very reasonable and he was able to get my AC back up and running within the hour. There are still really good service companies out there. This is definitely one of them!!

The young technician who came out was all about the business. Put on shoe covers, got me up and running, and took the time to explain what the issue had been. Excellent!

Really like the tech Rico. I reported the issue on Saturday morning. Rico called to let me know he would be coming out but he had a few other jobs ahead of me. He called while on the way to confirm address. He showed up and started working on it right away. Great experience.

New system. Called with a problem. Michelle had a man at my house within the hour!!! What planet are they from???!!!! The mam was professional, knowledgeable, courteous and kind!!! Had the problem fixed in 30 minutes and would even let us feed him or give him something cold!!! All business!!!! Cant say enough about this group of people. I wouldnt recommend anyone else!!!Thanks Michelle and repair tech!!!!!!Awesome job!!!!!!Steve Lonardo

Great experience getting a faulty AC fan shroud replaced - my technician expertly diagnosed the issue and fixed it quickly.

Im beyond grateful for Michelle and Nathan at Air Innovations. They came to my rescue quickly after my blow motor died in this oppressive summer heat. Ill definitely be using them for ALL my a/c needs going forward!