Lochridge-Priest, Inc.

Terry and Dusty make a great team. They installed our new AC unit and furnace. Pretty much an all day job in 105 degree temps. They were courtesy and professional. They didnt dilly dally around either. They took the time to answer my questions and patient setting up my new Control unit with the app. The scheduler and lady that called to give us a heads up estimate prior to the work were great too. And who knew they have financing. I would highly recommend Lochridge Priest.

I have been doing business with Lochridge Priest HVAC department for a few years, great service, no issues. So I assume the PLUMBING DIVISION would be the same, BUT Nooo. I scheduled an appointment with Lochridge Priest plumbing division. I was told I had to put card on file (Dont do it) never did that with the HVAC division. I was told the technician would call that morning, received no call from the department, so I called later to find out a technician from another area was coming. He finally came not prepared to work of course. Gave his spill on the damages took a few pictures and said he would send an estimate. Finally received two estimate. Two different times.To make a long story short it was a waste of time and money. Very disappointed with Lochridge Priest Plumbing Division.

Nico was very professional and knowledgeable . He clearly explained our AC systems condition and what needed to be done. He also went into great detail in explaining the prices and benefits of our various options. He was excellent and I am sure that you wish you had more employees like him. We were very impressed as he represented your company so positively and well. Hope the future he is the one sent, when we have a problem.

We needed our system removed for mold remediation in the hvac closet. They were quick and efficient, and voiced some concerns about our set up. When they came back to reinstall, they went above and beyond and set us up with a better air flow and parts on the unit. We really felt they cared for our well being. Very efficient, quick, clean and professional. Highly recommend!

Michael was fantastic as was Nico previously. Was able to provide a portable A/C unit for my 85 year old mom when an unforeseeable fan motor would not separate from the fan blade during replacement. Expected a 4-5 day wait for replacement cage but they were able to de-siege the motor and fan at the shop and were out the next morning to quickly replace. Great customer service, customer conscious and attitude. Thank you Michael and Nico for your exceptional skills and personality. I really appreciate that you educate and discuss options during the initial issue evaluation and always ask “ Do you have any questions or concerns” before they leave. I am a seasoned customer service manager so I am really tuned into good and undesirable service habits. I would not hesitate to add a negative comment if there is one and in this case Michael gets 5 stars for sure. Thanks Michael for a job well done.

Very professional and courteous. Explained what they had done and kept my home clean. Unfortunately, Nico was unable to correct the issue and told me some one would contact me the following day and would schedule an appointment to return on either Tuesday or Wednesday. I have heard nothing and my new unit cannot bring my a/c lower than 74 degrees and it rises to as high as 80 degrees in the afternoon running on high speed ALL the time.HELP!

5 stars are not enough for the great service repair Nico provided. He even told me about a program that yall have for being a Service Partner. Of course I signed up.He was friendly, respectful, knew what was needed to fix my A/C unit and did the repair.Thank you for sending a very nice and knowledgeable young man.

Called because air ont working. Young man sent John Paul . Said it was breaker problem to get that fixed and call back the won’t get charged for diagnosing again .Fixed that problem called again another 99.00 and tech Rudy came said it was a relay and said offering part but I had to pay the part plus labor 287.00 because he was leaving the temporary part but when part came in did not have to pay part and install. Now the part is in and they want to charge another 267.00. This company is very disorganized and are out to get money any way they can and do not stand by their word! Beware!

LP sent out an excellent technician when they sent us Nico. Excellent young man, very knowledgeable, polite, and professional. I plan on spending over $2000 to repair my AC system after my compressor died, and I’m happy to do it knowing this is the guy taking care of us. I know that sounds odd, but it’s true. His customer service makes the difference in who we use. Thanks for a great first impression on these new customers. We look forward to doing business with you any time we need something for our HVAC, plumbing or electrical if this is the caliber of employees you hire.

Michael did our diagnostic testing on our HVAC system and advised us about what work needed to be done to make our unit most efficient. We were given a couple of options and once we agreed to maintenance I was at ease knowing that Michael would be doing the work. Hes prompt, profession, knowledgeable, and always asked if I had any questions during the process and prior to leaving. Thank you!

I’ve had an a/c unit out for a couple of months and was dreading the worst. Thankfully we had another unit to keep the house comfortable. Charlie was our technician today and we could not be happier with his service. He was thorough, and did not try to push addition services on us. It ended up being something relatively minor (yay!) and it was a little pricey. However, 5-star service and honesty is worth the price.Thank you Charlie! You’ve earned us as a permanent customer!

Service Tech Michael Garcia did a great job. From the time he entered my residence and until he departed. He new his job and answered all my questions. And made sure I understood the findings and the cost of repairs. Good employee.

Nico was extremely professional and very thorough. He explained everything clearly. We were so impressed with his knowledge. He called ahead and arrived promptly. We were also appreciative of the text from Lochridge Priest with notice of arrival and Nico’s picture.

The technician (Nico) was very friendly and professional. He explained to us what the problem was with our ac unit and showed us pictures of the corrosion in the unit. He told us the parts we under warrant. All this lead us to feel like we could trust him. He did a great job. We will definitely call them for any future problems and we will recommend the company for service calls.

I’ve been using Lochridge-Priest for years and today was impressed by the service I received from Nico. My HVAC unit needed its seasonal Spring maintenance. Nico called when he was on his way, and arrived on a timely manor. He inspected for hot and cold spots, asked if I have had energy basically seeing in their were any concerns. He ran his checks inside then went out to unit for those checks; then a short time later came in with his assessment and recommendations. I elected to have two of recommendations completed which he then did (unit cleaning and cold start installed) as he had the tools/parts on his truck. Nico was very professional and informative kept me apprised of his progress as well as potential costs. I loved that they have an iPad or such tablet with their forms and billing on it even hot an email once the call was completed. I highly recommend Lockridge-Priest for your HVAC needs and Nico in particular. I also used their plumping services before and that also went well.

Lochridge-Priests technical representative was superb. He handled all our questions and concerns and was so courteous regarding keeping our premises as clean as he found it. We were so impressed with the results of his labor and expert advice that we jumped at the opportunity to apply for Lochridge-Priests annual preventive maintenance program, without hesitance. This HVAC company is deserving of our high-marks!

Mr. Nico Olivier service was very professional at all time, also explain everything very clear. The Brown family was very satisfied will his service that was offered. In my book its worth 10 stars.

They always give 5 star service and not one time have I had to worry about them doing the job right. Thanks Michael G and Alex D. for giving us hear again in our house and getting everything up to code. Best decision ever to use Lochridge-Priest.

Nico Oliver was the best service technician we have ever had for HVAC problems and the best from Lochridge-Priest. Knowledgeable, courteous and efficient. They should be proud to have him as their employee.

They made lemonade! We purchased a house with Goodman HVAC systems that were about a year old. A different contractor installed them. One system has had multiple different problems that have required repairs over the past couple years. Recently, we have had trouble with the core of the systems. We replaced the inner evaporator coil a couple months ago. Then we had to replace the evaporator coil on the outdoor condenser unit today. Goodman, replaced the parts under warranty. However, shipping and labor were not covered. Since you have to practically disassemble the whole unit, the labor is pretty extensive to replace the coils. And, we were starting to wish we just purchased a different system. The problem is that the reputable manufacturers have supply chain backlogs. However, Lochridge-Priest really stood behind their work and helped cushion the blow from piece meal approach Goodman takes to their warranty. Lochridge-Priest told us they understood our hesitancy to keep pouring money into a lemon. And, they actually didnt charge us at all for the extensive labor today. I highly recommend Lochridge-Priest for going above and beyond. It was especially nice this week as we were already stressed from losing a close family member.

The two techs that arrived at our home were knowledgeable, courteous, and professional. They explained the issue with our AC and repaired it so quickly! We also really appreciated the texted picture and name of our tech before he arrived so that we could recognize him. Thank you Lochridge Priest!

Nico was very courteous and professional. He was very thorough when checking our AC unit to find what the problem was. He was very patient with me when I asked many questions!

Lockridge-Priest provided excellent, fast and thorough service for us today. Nico was able to quickly determine the problem and give us options. He was very polite and courteous. Thanks LP!!

Very pleased with service technicians except for the two who installed my new Daikin unit. Not only did it have a defective part, the heat was not connected to the thermostat. System was never inspected. It has taken three successive technicians, Nicole, Michael and Pancho to rectify this situation. I went without heat for five days.

Michael G. The G stands for Great! Seriously - he was professional, knowledgeable, polite, thorough, patient, and answered all of my various questions. A really great technician! Thank you Michael for the great job you did helping us with our unit!

I requested a plumber around 8 pm on a Thursday night. Because they advertise that they offer 24 hour service I figured they may be able to help me that night. The plumber arrived at 11 am on Friday, attempted to clear my drain for 2-3 minutes then told me he didn’t have the correct drain cleaner and would need to come back tomorrow with the correct one, and it was going to cost $600. Several issues I found with this: 1) if you advertise 24 hour service, you should offer 24 hour service. 2) when you send a plumber to do a job, they should have the correct tools to do the job they came to do. He also had to borrow my extension cord because he didn’t have one. 3) the cost is extremely high, the only reason I let him try to work on it was that I NEEDED to get my wife and one week old baby back in the house. By the way, they still charged me the $89 service fee for coming out. I understand the fee but if you aren’t equipped to do the job, you shouldn’t come out and expect people to pay that. Unfortunately, I would not recommend using this company.

Over the last month, Lochridge has tirelessly worked to figure out why our HVAC unit was leaking. Today they solved it, and spent half the day correcting the installation to fix the issue. The best part? Since the issue had to do with the way Lochridge installed the unit 4 years ago, they fixed the problem completely for free. They really care about their customers and are one of the most honest and ethical companies I‘ve ever hired. They don’t give up and they come when you need them, even in the middle of the night. I highly recommend their “subscription” service.We will be lifelong customers!

Thanks to Nico for a great Lochridge-Priest checkup! Nico was very customer-friendly and took the time to explain his recommendations so that I could understand the technical language. Great guy!

Nico arrived to team with Mike Garcia to replace the coil in my Lennox HVAC unit. Both Nico & Mike kept me updated as to the progress of the process as well as answering any questions I asked.They completed the work in a very timely manner. They also removed any boxes & other loose items they used to complete the process--nothing left for me to dispose of! As always, Lochridge Priest service scheduling dept staff & technicians remain helpful & professional.

During the storm Uri we had many pipes burst in our home and needed a full repipe. I called to get pricing and was advised that they would need to send someone out to see the property to provide a bid. Great. Someone came out, asked me for my email to send a bid so I provided it.A few days went by, and I know plumbing companies were slammed, and the possibility of it having fell through the cracks was high. At this point we contacted two other companies to come provide bid. Both were responsive, one was available right away the other was several weeks out. We got our house repiped.I received a call today from Lochridge-Priest stating I owed money for a diagnostic fee. This was news to me, I generally dont pay people for services they dont provide. And I generally dont do business with a company that wants to charge diagnostic fees for jobs that can be bid in 5 minutes. The two companies I had come through my house were able to come in and count fixtures which takes less than 3 minutes.Lochridge-Priest said their guy had been in the house for 2 hours.... I wasnt home so Ill take their word for it. One of a few possibilities exists.1. They had a plumber come and bid that wanted a break and took his sweet time on a 5 minute easy job to ride the clock and they now want me to pay for it.2. They are going back and realizing they lost a lot of business to competition because their prices are higher (Im assuming because I never saw what they wanted for the job) so to recoup that they are retroactively calling potential customers and charging them for bids.3. They just have piss poor communication in the office/they flat out try and hide their pricing fee schedule regarding bids to weasel their way in to your wallet.I called and pretended to be a new customer interested in service, and was told they do offer free estimates, so regardless of how this all came about, They can ensure I wont do business with them for any reason in the future. Youve been warned!

ReBath needed someone to come out to one of our jobs to work on the AC lines so we could do a bathroom remodel. They were able to come out quickly and get the job done! Thank you!! Nico is very polite!

Alex made sure I understood the task he had been given and shared progress reports as he cleaned my dryer exhaust pipes. As he was showing me progress, he realized there was more to complete and did so in a positive knowledgeable way.

Excellent service person and explanation of problem. Michael Garcia also gave us tips for keeping the system working. He definitely gets a 5 Star rating from us - no hugs and kisses because of social distancing.

Nico is such a nice man. Hes very polite and took the time to explain everything to me. Im so glad Nico is the one who comes out. Such a nice young man.

Nico was very nice. Very knowledgeable on the air system and informative I was able to get the problem fixed on a Sunday as well. Plus he fixed other maintenance items as well. Great job very professional!!

The technician was very thorough and did a great job. He did quote a few parts that were not faulty but could bear replacement, however the price LP charges for these was way out of the ball park!

Terry and crew did an outstanding job installing our new system. They were professional, courteous, and knowledgeable. They explained the new system so that it was easy to understand.

Previous technician neglected to turn propane back on. Michael solved this issue. As he was leaving our house he heads water gushing and came back to let me know. It was some kind of installation for backflow. He attempted to turn it off and when that was not successful he turned off our water at the main cut off. Needless to say this was above and beyond his call of duty and we are very very grateful.

Terry & James were very efficient & knowledgeable! Here on time, respectful, courteous and professional. They also had us up & running quickly! I highly recommend both of them😊

Lockridge Priests service technician Nico was right on time, very polite and professional, and did a fantastic repair on my 10 year old AC Unit, and got me up and operating very quickly.I would definitely give Lockridge Priest 10 stars out of 10 !

Michael explained the tasks he was going to perform. After finishing the tasks, he reported and gave me a thorough explanation. I would highly recommend Michael to others for HVAC maintenance work.

Never once was I informed that I would be charged a travel fee… so if your tech comes from a 30 minute away trip from service last rendered or a 5 hour trip you will be charged that gap fee. If they arrive at job site an say they need to go get parts and arrive back at job site 1,2,3 or etc., hours later… you the customer will be contiguous charged a service technician fee from The second they left last job site. If they stand in the front yard smoking for 40 minutes your charges are still adding up! . This company is a bunch of crooks! They do not tell you about all this corruption when they tell you it’s only $100 per hour and then tech arrives and states hey if you allow me to bring on another tech we can save you money and complete job with an 1 1/2 hours for $200then an hour later calls you with the $800 bill and says they only complete what should have taken two techs 15 minutes . Do t worry we will get it down tomorrow

Terry is a knowledgeable, nice guy. Did a great job troubleshooting and fixing my AC.

Very professional crew, excellent workmanship, completed a large job in a less than one day. Everyone from the sales team to the technicians exceeded my expectations!

What a great job and quick response. Cleaned up after themselves very respectful of my property. Highly recommend lochridge priest and all the Fine Young individuals that work there.

Had a leak, thought it could be the air unit or something with the HVAC.. they checked everything, and I mean every single thing. I got my money’s worth and only wish I would find where the leak is coming from in my 2year old home. Well, it’s time to call a plumber. I would have signed up for the yearly membership, sounds awesome, but I am a little strapped for cash. All I could do was pay for the visit. I would recommend Lochridge Priest to anyone!

Michael was prompt, polite, competent, and even donned shoe covers before coming inside, and we live on a ranch where we ourselves don’t always remember to remove muddy boots! We’ve relied on Lochridge Priest for many years

Michael worked very hard s and d kept me informed about our AC system. He completed his task and left our system functioning.

Nico was very professional, knowledgeable and friendly. I am always impressed with the high caliber of Lockridge-Priest employees and highly recommend this company.

Nico was super knowledgable, efficient and friendly. He is one of the very best service providers to come into my home.

Had central AC replaced.Showed up on time and did excellent work. Asked about placement of smoke detectors and showed how to use new thermostat.

Terry did a great job of quickly resolving a problem. We appreciate his prompt attention and expertise.

What a jewel Nico is! Efficient, personable, and exceptionally polite. A pleasure to have him check out my A/C

Michael G. was polite, efficient and informative about what services he performed and suggestions for improvement. He answered all my questions to my satisfaction.

Nico is great! He represents you well. I will request him for any work.

He was great did one of the best ac unit job I ever had make sure I get him again. Thanks

Nico was very professional and knowledgeable. He answered all our questions and were very pleased.

Called to purchase a capacitor. The wont sell me one. Apparently they are only in the business for money through service calls. We can do the work. Just need a capacitor

Great, friendly service and thorough. The company was timely in responding to emails and phone calls. Wonderful company! I highly recommend.

Very thorough with excellent technical skills and explain multiple options. I am pleased that I asked Lockridge Priest and Michael Garcia to provide a second opinion.

Service tech were fine,But equipment only lasted six years due to Malfunction.Had to replace way to soon .I would have gone to some other company but it’s over 100 degrees Had to get it done.

Did a great job. Explained and talked me thru what he was doing. Will ask for him on future problems.David

Lochridge-Priest went above and beyond to fulfill my needs. They where very helpful from beginning to end.

Excellent service by Nick. Hes awesome. Lockridge Priest needs to give him an ataboy and a raise.

Michael provided the detailed work worthy of being recognized by Lochridge Priest.He answered my questions.

Nico is the best of any LP techs on our systems! Pay attention, HR dept.

Michael did a thorough job with my heating check. Really gives you peace of mind

Tech was very nice, knowledgeable quick and efficient. He was excellent.

Good to work with. Send out any time for my work.

Michael was very dedicated. He does a fine job!

Their service was great but repair cost were out of line a lot.

Nico was so nice and thorough. Great technician.

Very professional and he was very knowledgeable. Thank you Nico for all your help.

Very professional and expedient work. No issue recommending them to others.

The serviceman, Niko, was polite and professional. Very satisfied with the service.

He worked late and finished in the dark! Great service!

Very informative and passionate about his work.

Prompt , professional, quality workmanship, highly efficient , strongly recommended.

Service man was great and knew his stuff.

Michael is a wonderful technician and very polite and helpful

Good job. On time

Michael was very pleasant and professional.

Michael was knowledgeable, patient and very helpful. He answered our questions and helped us decide our next move

Very proficient, timely and courteous.

Nico, Well Done ! : > ) Professional and courteous !!

Quick, professional,courteous, personable.

Nick did an awesome job.

Technician determined to solve the issue and cared

Knowledgeable of systems, very professional

Great customer service!!

Always an excellent experience.

Great professional service

Very professional.

Very efficient