ARS Rescue Rooter

On November 27, 2024, around midnight, I discovered I was having a major flooding disaster in my home from a busted water pipe drain valve. After discovering the leak, and getting the water turned off at the main, I spent hours cleaning up the water. I contacted Lowe’s about installation of a new water heater. ARS coordinator, Tyler, came on Monday and discussed options, estimates with me. He was very knowledgeable and professional. Today ARS personnel arrived and installed a tankless water heater on my wall. They had to make several adjustments to go from a standard water heater to tankless. They did neat work and professional looking work. They left everything clean and in order. I highly recommend them! It’s so wonderful to have hot water again!

I’m extremely grateful for the service provided today by ARS and Mr Mike Watson. Especially because of the prompt response and action taken. Mr Mike was was pleasant and patient. He did a good job at explaining everything to me and was very professional. We are very satisfied.

Robert @ ARS was terrific at explaining things. He walked and showed me everything. He was on time and great with my two dogs. A+ service.

We’ve used ARS for our last couple system checks on our HVAC. Our tech, Justin, has consistently been excellent. Honest guy who shoots straight with you about what you really need and don’t. Always great customer service from him. Arrives when he says he will, does what he’s supposed to do, knows his stuff and actually follows up. Great experience.

Service was absolutely outstanding. Just 25 hours after walking in to Lowes to purchase a new hot water heater I had two techs at my house installing it! The techs were wonderful, explained everything and did a fantastic job. I am absolutely thrilled with service.

Amazing service. Our AC stopped blowing cold the other night so the next morning I called the company that installed it and booked an appointment online as well. They never showed or answered their phone so at 345 pm I went online to ARS and booked an appointment. Within 10 mins they called for a quick run down and said they would send a guy between 6-9pm. Cool. They showed up at 5! Diagnosed the issue and had us with cold air again. Totally amazing experience and reliable service. Completely impressed and the price was good. Thanks for rescuing us!

I got a brand new system put it Feb by them. What a nightmare. Im a 100% disabled veteran and ask for a good phone number to reach them if something went wrong. So they gave me the number 713-203-7666. After the first month I had an issue with the ac leaking and causing water damage around the vent. Left voice-mails, no one got back. Then I started having issues with it keeping the temperature during the day when it got hot. So I called no answers, left voice mails, and no one got back to me. Then I went back to Lowes to ask about what to do and they said I need to get ahold of them to fix it. So after it stop working again this sat around noon-4pm I decided to call as a new customer and finally got through. They sent over someone to look at the unit that day, but that the first time since they installed it someone checked on it. So 7 months later. He ran tests and hosed it off. Showed me a picture of a sensor with insulation in it. He was very nice. Not really sure whats wrong with it, currently in the process of finding out what is wrong and how to fix it.

I am outraged by the incompetent and dangerous installation of my brand-new AC/Heating system by ARS / Rescue Rooter Conroe. The system requires a circuit breaker with a minimum amperage of 32.5 - 50, yet they installed it to a 30-amp breaker—far too low to handle the load safely. This is not a minor mistake—it is a serious electrical hazard that could have resulted in a fire, electrical failure, or severe damage to my home.To make matters worse, ARS / Rescue Rooter did not even have an electrician verify the installation. Their technicians either did not know what they were doing or simply did not care about ensuring a safe and proper install. Now, just over a year later, I am being told I have to pay $625 to fix their mistake. This is completely unacceptable.ARS / Rescue Rooter advertises “trusted, certified technicians” and promises “quality service, every time”—but clearly, these words are meaningless when they leave customers with a hazardous electrical setup and then try to charge them hundreds of dollars to fix their own negligence. How many other homes have they put at risk? How many customers are unknowingly living with dangerous electrical installations because ARS technicians cut corners and failed to do their job properly?This is not just about money—it is about safety and accountability. ARS needs to take full responsibility for their reckless and improper installation and cover the full cost of replacing the breaker. I refuse to pay for their failure, and I expect them to make this right immediately. If ARS truly stands by their promise of “customer satisfaction,” then it’s time for them to prove it.

I had bad experience with that company. They are contractor with Lowes, so I gave them a try. When they come install to my house, they not finish the job. The access panel not installed, the AC is too loud. Lowes gave us a discount $750 but they refuse to give us $750 back because we already sign loan with their financing company and they told me they already put a discount on the paper that I sign. Thats weird because I didnt know that when I sign the paper. The man who come estimate to my house just give me a discount because I join the ARMY, not discount from Lowes. I saw the coupon $2024 off when installing new HVAC system. One woman call me and said that this coupon only valid for new system above 20k. They didnt write anything on the website coupon. I gave them a try and then now very dissaponited with this big company. DONT DO business with this company!!!!

ARS was very timely, Efficient And courteous in draining my hot water heaters And at a very reasonable price. On a separate matter, they recently inspected my air conditioning systems And likewise, I was very impressed. If you seek reviews online of this company, it is very important that you Look at ARS Conroe and not ARS In general. This company and his personnel appear to be Quite solid.

I was very disappointed in the schedule that was 10am - 2pm and after calling 4 times to see when someone would come for the appointment and with all the promises, the tech got here at 3:30 pm. Rocky was awesome! His appointment before me ran late. Honesty would have been appreciated. Also, over $300 for just walking in my house - the trip charge.

Quick response and very professional. My tech was named Chris and he was friendly and thorough, explained all the options and was not pushy or salesy. He took care of what we needed and I was very pleased. Highly recommend!

Kevin came out and gave us a quote. Was very nice and helpful. He got us scheduled for 2 hours later for a new hot water tank. The 2 guys that came out to put it in were very professional and nice. Was very happy with them.

Came out to do a yearly check-up, and ended up having to replace my entire HVAC system instead of doing some temporary expensive bandaid fixes. I got a 10yr warranty on my system, and negotiatied a fair price out the door, so I feel ok with my decision to replace the entire system.

Ricardo and Carlos were excellent HVAC installers while communicating throughout the process of installing my new AC & heating unit and taking care of my home while working!! My sales technician, Justin, answered all my questions and educated me about what my different options were during the purchase process and installation of my new unit including taking care of an installation problem that came up. The whole team at the ARS Conroe branch were outstanding in customer care and insuring that everything was done correctly and timely!!

Very impressed with the plumber they sent to us. I will use them again and request Cory be sent to do our work. Very polite young man and informed us at every step what he was doing and the cost.

Very happy with the installation of the new A O smith water heater it is working perfectly and now it is up to code I must say that Ross and Blake were very professional and courteous young men if you have a plumbing or air conditioning problem do not hesitate to call this company

Tyler came in on a weekend, was polite, honest and got straight to work troubleshooting a potential issue. Luckily nothing was leaking or disastrous so that gave us a piece of mind. I’d highly recommend!

This is a work in progress as the company has not yet been back to finish the job as stated. There was confusion about the job and I really don’t know if I needed all that was done, which of course cost much more than another process. Too many language issues and he said and I said. The problem seems to be solved and has a warranty on work which I am counting on . Just feeling numb at this point. Waiting to see if I will have to call or they will come out and take care of job without that. I know they were busy after the freeze and my work is not an emergency but there are limits on everything.

The Gentleman that installed my Hot Water heater did a great job. Very efficient, kind and courteous. I would highly recommend using their service.

The entire team was great. Kevin, the estimator/salesman was very professional. Justin and Angel, the installation team, did a super job getting the old water heater out of the attic and the new one installed. They were all very professional and a pleasure to work with. THANK YOU!!!

I used ARS for the first time and I am very pleased. Rocky was very courteous and knowledgable. He fixed all of my issues without trying to hard sell additional repairs. Will definitely use them again.

Josh came out because we were having troubles with our AC. He immediately started to assess the damage y AC had. As he was going through his assessment, he was explaining why things were functioning properly. He figured out what the issue with the AC and why it was tripping our breaker, gave me the repair cost, we approved it and he immediately started to fix it. I didn’t have to wait for him to come back another day or anything. He fixed my issue on the spot.

Mike was an outstanding technician. He was thorough when checking the ac system on my home and gave multiple options on what I could do. Highly recommended

If you live in Spring, Conroe, or the Woodlands and have A/C needs absolutely DO NOT use ARS Rescue Rooter - Conroe. Incorrectly installed unit, board went out at 3 months, flow safe not hooked up. Pan overflowed causing water to come through the ceiling. Did not get call back about our damages. We are having to pay for a coil cleaning. Not to mention one of the key issues we wanted solved paying for a bigger unit is worse than when we started. We have a window unit to help cool a room. Again we have to pay to fix this! Make it make sense. 10 out of 1O WOULD NOT RECOMMEND. Absolutely horrible experience!! We put these 2 units in December 23rd. Not even 1 year and we have had more issues than the 19 years with our previous units. If I could put a 0 star I would.

Jonathan Stone and the team at ARS were very professional. We needed a new water heater and had it moved from our attic to the garage. ARS was very quick and accommodating with a quote and the process. Installation went great and we are very satisfied!

Came and quickly got our heater working again right before the big freeze of 2025 with snow in the forecast. Huge shout out to Justin Hines, a standup and efficient guy. Will definitely stick to ARS for any future problems!

They were fast, friendly, and did a quality job replacing my water heater

The service man was very curtious and did a good job. We will definitely call your company if we need further help.

I had them out to clear a sink drain on 10/24. The salesman as I’ll call him because technician or plumber would be incorrect, stated he ran the snake in the pipe and it was “full of grease”. He said he would need to do a $500 cleaning. I informed him the pipe was in the ceiling of my garage and I could replace the pipe myself for around $100. He advised against doing the work myself not knowing I’ve been in construction my whole life to include ground up house builds. He had me sign a paper stating no charge and left.I then discovered he told the garage apartment tenant that they could not use the sink and he left the connections under the sink loose so that they would leak if they did use the sink. I ran my 25’ hand snake in the pipe and immediately cleared the clog and it’s worked fine since. All they did was create work for me and lie!

Chris ( the Lic. Plumber) showed up to the job site on time. I always had communications with the dispatcher and Chris. He worked diligently on our sewer blockage but to no avail. The blockage was beyond his equipment reach. We have over 250 of drain pipe before reaching the city sewer system. I give Ars/Rescue Rooter a 10 out of 10. Thanks guys.

They were fast and friendly. They worked around my schedule to get it done right. I had water damage that I needed to deal with before the new heater was installed so they removed the old unit one day and installed on another. Giving me time to get everything dried out and treated first.

I did not care for the man that came , very smart assy. I didnt feel like I could trust him. He kept changing prices constantly. Also told me I needed to replace my heat unit because it was 10 years old and out of warranty. He said if I bought a new one it would be under warranty. He said my heater was not worn out, just thought I needed a new heater just so it could be under warranty. He made no sense.

Home Depot said they could show up Sunday Morning for an estimate but ARS called this morning and said they could not make it. If they are truly ‘Open 24 hours’ then they should be able to provide an estimate. I will not have an opportunity to experience their ‘4.7 Rating’ service.It’s a big city, there will always be another potential customer.

Jacob was on time, friendly and informative. He was able to identify the issue and get the situation resolved. I noticed he spent about half an hour testing his work to make sure it was completely resolved. This is important given we have had 2 previous people work on our plumbing problem.

Appreciate the professional service and attention to appointment time. Solid explanation of what the source of our problems were and what needed to be repaired. Josh was awesome, thanks again.

Justin came on time and was fantastic! Helped me with my system, first time for me to handle after my husband passed away. Showed me how everything worked and didn’t make me feel like I was dumb. Excellent customer service!

ARS/Rescue Rooter put in a new Hot water tank for my mother.Thwy were the most professional companies weve ever dealt with.Their prices were the best that weve ever experienced.The work they did was A+++.They even took our old tank and left the work area even better then it was before.They work with people on the prices and offer several ways to pay for the work.We will hire them for any and every plumbing problems we may have in the future and they are the only company we will work with.If you want the best quality work and the best prices call ARS/Rescue Rooter,I promise you will never use any other company ever again I guarantee that.

Josh our tech was amazing at explaining the repairs needed. He even went obtained the parts and fixed our HVAC same day. Couldn’t be happier with the work!

Had an appointment yesterday, received a text with confirmation. There was no call, no show. After calling the CS line they stated they would send a text to dispatch and I would receive a call. I never heard from them! I do not recommend!!!

Ross and his team did a great job installing the hot water heater and cleaned up afterwardsPleasure in doing business with you

Good service and professional crew and overall experience starting from their offise support personnel providing updates.Installed tankless water heater.

Thank you! The technician came on time, to the point and work done on time. Very professional. The scheduling was great and work done the following day of a phone call.

Mike has been one of our AC techs with ARS Rescue Rooter for -2-3 different visits. He is experienced, takes the time to explain and makes sure you feel like you’ve had all your questions answered. He came out for a quick service call because another contractor tripped our float and the air wasn’t cycling properly. It was no longer an issue by the time he arrived, but we were happy to have the issue explained to prevent it in the future. He is a great asset to ARS. As long as he’s with ARS you have repeat customers.

I give a one star. The plumber didn’t know anything then proceeded to ask us for tools like flashlight . When I called to make appointment I straight said it was under my mobile home where my shower was. He was not knowledgeable and would not recommend

Josh Bass, did a professional and amazing job. What explanations for what he was checking .got hold of him through home Depot..highly recommend this guy and ars!! I am a master electrician and know well when someone knows there job in ac!! This guy knows his stuff and a consummate professional!!!

I feel like they robbed me. My wife was in ICU and I needed to have the work down. They charged over 2k to install a new water heater. That did include installing a drip pan and a filter, but the actual unit costs 700. I didnt have time to get other people in the house with my wife in ICU but my gut tells me the sales guys are commissioned. While the guys who did the install and work was great, they still robbed me because they could. No value in hiring them, the pricing is incredibly high IMO.

They were able to come out the same evening. The technician was very knowledgeable, courteous and professional. I would definitely recommend them and I will use them again for all of my HVAC services.

Efficient courteous and careful. Was installed in a timely manner. Thank you

Did not perform services as listed aand paid for per Lowe’s BLACK FRIDAY special of complete HVAC checkout of heating and cooling systems to include filter replacement ( owner to supply filter). Said it was too cold to do ac as could damage compressor below 60F. Current temp was 66F. Said filter replacement was extra charge so we had our grandson do it.

Thank you for your prompt and professional service. Technicians are friendly and very informative. They turn an unpleasant situation into a pleasant experience. From the receptionist to the technician you will not find a more reliable and friendly experience. Thanks again

Great service! Prompt, efficient and knowledgeable! Robert, technician, was very friendly, helpful and explained everything in terms I understood! Will definitely use again & recommend!

Called a different AC place first and the fee to dianosis the problem was $89 and then the quote was $350 to $1500 depending on the cost of the parts and how much work would be required.Called ARS for a second opinion and the technician had my unit fixed in less than 2 hours with a total cost of less than $300. ARS will be my go-to AC place going forward.All I needed was a new thermostat. The other place wanted to replace the entire blower motor.

The technician arrived on time with my appointment scheduled window. They called first, before arriving which is a plus. My system checked out and they were off to the next customer.

Justin was just here and he checked out our ac and told us everything we needed to know to keep it running smoothly. He was fast, efficient and friendly. There should be more people like him in this world. We will definitely be calling ARS for any future needs and highly recommend this company.

Talk about fast service! I called this morning around 8:30am by 11:30am they came out to service our HVAC system. What a great company and employees. Thank you again!

Service was prompt. The service technicians, especially Josh, were extremely knowledgeable and friendly. They went above and beyond to be helpful.

Came out after normal hours stayed until he was positive of the fix Came back the next morning after picking up a new thermostat. Replaced thermostat and made sure everything worked. Answered all of my wifes and my questions about how to operate the new thermostat . Very polite and personable. Could not have asked for better service.

Josh was very professional and polite. He explained everything in great detail and had endless patience for my many questions, ensuring I understood the issue and corrective action that was needed. He is an great asset to your company!!

ARS in Conroe is who you should call when you need A/C repair. And Joshua is as professional, knowledgeable, and friendly as a person can get. He was extremely thorough checking all possibilities and extremely professional. Excellent experience! I absolutely recommend them for A/C repair needs

Joshua has awesome customer services. He took the time to explain to me what was the problem with my a/c. He also allowed me to look at the pictures on what was causing the problem & explained what type of repairs are needed.Thanks Joshua

Very disappointed with the delays in getting someone out.When a technician did come and I explained the problem, he told me that the coupon did not apply to this service. What?! I had explained the problem and mentioned the coupon to at least 2 people when trying to schedule or reschedule but was never told that the coupon would not be applicable.$350 to snake the drain pipe into which the sink that has been clogging up drains and $275 to snake from the sink.Talk about bait and switch! I am livid! I will NEVER call them for service again!

Francisco was very polite and fully explained everything he did, including pictures. He gave suggestions for service plan and recommended services that I may need. He represented your company very well. You should feel confident in his work and communication skills. 🙂

Really surprised they came on on Sunday. Francisco Martinez was very polite, up front about what was my options were, how soon I could get my ac get going, fixing and simple suggestions on the simple maintenance. Very good experience Thanks

They have installed an AC unit for me, and a water heater for me. They did a great job on those jobs. Recently after the hurricane my AC blower went out and they replaced it under warranty. Glad to have their service.

Chris, the service tech did a great job. He is polite and knew his job I would recommend Chris and ARS for plumbing problems.

The technician Francisco who came to repair my AC was very knowledgeable. He showed up the same day ,and repair the AC quickly. I felt he did a great job and this is a good company to use.

These folks are wonderful. Justin and another girl whos name I missed came out same day to fix our ac unit. They were in and out quickly and were incredibly friendly and personable. Highly recommend them.

😡😡😡😡😡😡😡😡After purchasing a new unit today, they came out quickly to install it. They left the property without coming into the house to check if it was working properly. Within 5 minutes, I realized there was no air blowing out of the vents. I called them back immediately—they couldn’t have been more than 5 minutes down the road—and was told it would be 2 hours before they could get a technician back out. I am a single person, and I have to go to work, so now my only choice is to wait until tomorrow morning for them to come out. They should never have left this property without checking to make sure everything was working properly. After paying $13,000, I should have had a working unit before they left the property.

Amazing service! Jacob showed up and fixed the problem (clogged drain). At my request he was willing to show me how he worked and gave me advice and tips to address the problem in the future as well as preventive maintenance suggestions. He was very experienced and engaging. Thank you Jacob!! Thank you ARS!

Ars plumber came out to my place in Livingston to fix a water leak under my house .Carlos was very professional helpful and I would certainly use them again .They rock!

The crew you sent here to install my hot water heater were awesome. They were very professional and efficient. If I ever require any further assistance from ARS I specifically want that team!

Overall terrible experience. We waited all day only to be told they couldn’t fix it that day. The following day the service man did not show up at the time we were told he would and were told the issue was way more expensive than we know it should be.

Service was fast and professional. Scheduling the appointment was a breeze. They followed up before arrival of the technician with email and telephone call. The technician was courteous and answered all my questions. I highly recommend!

ARS is consistently really good at taking care of us. I can’t speak for others but I’ve had so many positive experiences. From working with Mike, Chris, and Justin I feel like I’ve been well taken care of and not taken advantage of. They respect my home and family. And after you’ve worked with the same people for a while they become those uncles with the tool belts. They keep my home OLD SCHOOL COOL.

Chris was professional and helpful. We appreciate the great service and help handling our repair.

The crew was outstanding and professional!!! Friendly and accommodating. They did an outstanding job installing our water heater. They installed all of the new hardware to perfection! I would highly recommend ARS to anyone!! Angel and his assistant gives your company a reason to advertise excellent service!!

In only 15 minutes after I set up an appointment with Home Depot, ARS contacted me! I appreciate their prompt response. An ARS rep named Jonathan Stone came out soon after and discussed what they offered. Very professional.

Mike was super professional and gave me options on what to do and where to get the filter I needed for my system. Great experience!

Not sure what happened but ARS has really gone downhill. While the has been some decent people who would come and service my ac/heat units, the past few do the bare minimum. They are trying to maximize adding extras for cleaning, replacement parts, and other items.I pay over $400 a year for their subscription service but do not get that value in return for the services provided. $840 to vacuum up dirt and dust and wipe down a coil!? I had been told that cleaning up that dust was part of the service, and the first few actually did that. Now it’s a very pricey addition!Their subscription service is also supposed to provide a plumbing service yet I am constantly told I have to call a different number for that. The only time one has come to my home in over a year is when I called in an emergency, but it still took over 24 hours to get someone here.Im done with ARS and would rather give a local company my business. They seem to appreciate it more.

I got an appt for fixing my exhaust vent pipe for my water heater very quickly. The tech was very thorough and very professional in getting the job done well. Very pleased with the service.

For me, the furnace was a year old. James took a picture up in the attic of my filter and it was filled with dust. He also advised me about the surge protector and a flood alarm that could be used to prevent water in the attic.

I just want to say that I am truly grateful for ARS Conroe! I was dealing with a hot water heater crisis. Your technicians are highly skilled & thorough with their work. Ted really stood out with his professionalism. He made me feel comfortable & he showed that he truly wanted to help me. Kenny & Lazaro were awesome too! My family & I are thankful that we had such a wonderful experience. Customer service was excellent. I highly recommend ARS to everyone!

Francisco was great today in tuning up our A/C. He explained what was running low and his recommendations on getting the part replaced and also to think about a surge protector in case another storm comes and wouldnt mess up our unit. Very efficient and quick on the tune up visit.

Top notch professional service! It is so hard to find quality and trust with a company. Jonathan Stone made my experience with getting a hot water heater so easy and someone you can trust. When he first came out to our home, my husband showed Jonathan the hot water heater. When he left, my husband said we don’t need to get any more bids. We will go with ARS because of Jonathan. The crew that came out were great too! Even when I had to call ARS they were always helpful! They made sure my roof from the vent was installed properly and stayed for after hours to make sure it didn’t leak! Excellent service all around!

Josh was simply amazing. He walked me through every single step in layman’s terms. If I need any A/C work done he will most definitely be my go to. 10/10 recommendation!

ARS tech (Rocky) is truly a Rock Star, this young man exemplified 5 star customer care and performance.Will call ARS again if needed,

Francisco did our annual check and indicated that the blower wheel was pretty dirty after seven years of use and that the system most likely was running on 85%. We got an estimate that we compared with other providers and we confirmed with ARS. Francisco did the job well and efficient. Good service, good pricing, this was the second year we used this company and we will continue using them. Olaf

⭐️⭐️⭐️⭐️⭐️I cant say enough good things about my experience with ARS Rescue Rooter in Conroe. After a long and exhausting day at work, I came home late Saturday night to find my house unbearably hot and stuffy. My poor dog was panting, and his water bowl had run dry. I quickly checked the thermostat, which was set to 70°F, only to find the temperature inside had soared to 88°F.I did a quick inspection of my attic HVAC unit, but everything seemed to be in order, though I admittedly wasn’t sure what to look for. Outside, the AC unit was making a strange beeping noise, and while the fan was running, no cold air was flowing into the house.Desperate for a solution, I reached out to Lowe’s, who connected me with ARS. To my relief, ARS Conroe called me early Sunday morning around 8 or 9 AM to let me know a technician was available that day. Knowing help was on the way, I did my best to get through the hot, humid night by opening windows and turning on all the ceiling fans. My dog and I even went for a drive to cool off in some air conditioning, which was a much-needed reprieve.On Sunday, Josh B., the ARS HVAC technician, arrived right on time. He was thorough, professional, and took the time to explain each step of the process, including the costs, so there were no surprises at the end. Josh’s approach was meticulous, starting broad and then narrowing down the issue, which I appreciated as it kept the repair cost-efficient.He inspected everything—the capacitor, compressor, condenser coils, and evaporator—and he did an excellent job of breaking down complex HVAC terms into something I could easily understand. As someone who works in Critical Care, I was particularly impressed when he likened the HVAC system to the human body; it was a top-notch analogy.Josh’s honesty and competence stood out to me. He wasn’t afraid to consult with his colleagues when needed, which speaks volumes about his professionalism and the supportive environment at ARS. In the medical field, we value teamwork and the ability to seek advice without fear, and it was reassuring to see those same values in Josh’s work.As someone about to commission as an Officer in the Army, where merit and competence are everything, I can confidently say that if Josh were to enlist, Id be honored to have him in my company—or better yet, have him as an instructor in any field he chooses.If you have any HVAC needs, I highly recommend requesting Josh B. His expertise, professionalism, and integrity are unmatched, and I couldn’t be more satisfied with the service I received from ARS Rescue Rooter Conroe.

The technicians showed up on time and completed the work quickly, and cleaned up afterwards. Very satisfied.

We scheduled for AC tuneup and no one ever showed up on Saturday June 29, 2024 between 12 and 4 pm. We stated at home to wait for someone to show up. I called and they said serviceman canceled and we had to reschedule. We rescheduled for today Tuesday July 2, 2024 same thing happened my husband called at 4:10 pm and they said someone will show up on Wednesday. Terrible communication to the customer having us stay home for 4 hours before even letting us know appointment was cancelled so disappointing. On Wednesday at 12:00 I called the number listed on my response and the person answered and said there is no Quality Assurance team and transferred me. Someone else answered the number I was transferred to and said he didn’t know why I was transferred. The right hand doesn’t know what the left hand is doing and this is how customer service works at ARS. Please give me a name to contact since no one knows what is going on.

Chris was very professional even though he was unable to unstop our drain. I would use ARS again in the future

Needed a quick check on our hvac system for the sale of our home, they got a tech out right away. Joshua checked the whole system and wrote up a detailed report for the buyer.

Technician was very knowledgeable and friendly. I felt comfortable having him in my home.

Overall we had a great experience! They scheduled our appointment on the same day on the Saturday right before Christmas. The office personnel kept me informed of my appointment time and when to expect the technician. The technician Jonathan was very nice and knowledgeable. I will definitely use their services if ever needed in the future.

Today I was fortunate enough to have Justin come to my rescue. He diagnosed what the issue was in 10 seconds after a series of questions, and got us back up and running within 10mins. Very knowledgeable snd personal guy. Loved the experience. 10 for would recommend ARS/Rescue Rooter

We couldn’t recommend a company more. What a fantastic experience from the initial phone call for service to the finished installation. Highly profession and friendly at every stage of the process. Super fast response time. Wonderful customer service and communication.

EDIT: To classify $900+ per hour as “not always the most budget friendly” is utterly ridiculous.Bought a water softener from Home Depot. This is the company Home Depot gave me to use. Had them out to give an estimate. They wanted $1800 to install a water softener. In a house that was already plumbed for it.The guy giving the estimate told me a couple things—first that it would be an easy install as it’s already plumbed, so 1-2 hours at most. Then that he had personally spoken to the manager about the estimate. I asked him “so you are saying your hourly rate is $900+ per hour?” His only response was “I don’t make the prices, don’t shoot the messenger. Because I was absolutely incredulous about that price and I was clear about that.I tried calling for the manager. Never got a return call. I will definitely also complain to Home Depot. FYI, Wallin plumbing gave an estimate that was well under $500. And a handy man did the job for $275. Be sure to get multiple estimates if you get one from this company, because obviously they are at least sometimes completely off the wall on how they determine a price.

This rating is strictly based on the technician and district service manager and not ARS in general.The technician (Justin Hines) who arrived to repair the new A/C units we bought from ARS did a remarkable job resolving the issue. Despite being back in operation, its worth noting that ARS promotes the Carrier brand, which has been problematic for us. Our 19 SEER 2-stage units have been the most disappointing purchase for our home. We encountered issues from the start, and they persist to this day. Fortunately, the technician contacted his District Manager, saving us at least $300 for the repair due to the numerous service calls within a year. We would greatly appreciate it if ARS could assist us in replacing these faulty units so we can finally live life without worrying if the weather gets to cold or hot and the systems shutting down.

Great company ! Francisco A Martinez went above and beyond! Greatly appreciated!

Got a tech for two issues due to a storm immediately when I called. Can’t express how much I appreciate the tech who came out. He was very thorough, providing me with everything I need and making a really unfortunate circumstance as pleasant as possible. The professionalism & consideration received was definitely appreciated!

Joshua Bass, our technician, was very professional and took the time to teach what the issue was and ways to take care of our AC units.

I want to speak regarding my experience with the service. I mainly support local business but wanted to give this place a try. We had a clog towards the back portion of my home causing backups. My extremely experienced MASTER plumber Charles came, diagnosed the problem, confirmed the problem and fixed the issue within an hour! He was informed and you can tell by his speech, he had confidence in every word he said. That reassured me and with the breakdown and camera views I was a part of the process. No hidden fees, tons of information and a master plumber that stands behind his work. I will gladly use this service again if needed. I highly recommend Charles and this company. 👌

ARS did a fantastic job from the beginning thru installation. Everyone I dealt with was top notch. Jerry was great with the consult showing me all of my options and helping me make the right decisions and the installation team was fantastic. Both gentlemen were courteous, professional, thorough, and efficient. They kept their work area clean and went above and beyond in their installation, sealing my system and making sure it worked efficiently and as it should. I highly recommend ARS and would gladly do business with them again.

Our technician (Justin Hines) was set knowledgeable of our equipment and its needs for the future of our home.His work ethic was very notable as well as his manners towards my wife in my absenceWe look forward to working with ARS for our future inspections or service. Thank You

Justin was courteous and very professional. I appreciated his taking photos of the internal components of our HVAC system. He offered a couple of additional items to enhance performance and reliability of our system. Communication between ARS and me was excellent.

Used by Lowes as contractor for water heater install. Estimator was very courteous, knowledgible,install team was polite, excellent knowledge and worked hard to provide customers satisfaction.

Very lucky to have technician Justin Hines came by to look at our HVAC thermostat. Very professional and knowledgeable. Quickly diagnosed the root cause and resolved same day - very grateful home owner!

Jacob, the technician that came out to correct my issue, was extremely knowledgeable and explained everything he needed to and what his plans to fix my sink drainage issue. Overall it took about an hour from arrival until he was leaving with my pipes cleared.

ARS is always dependable and responsive. My AC needed a part at 7pm one day, and they had it delivered and installed by 4pm the next day. The technicians were polite and friendly as they completed their work. I cannot say enough about this company.

Dispatch is HORRIBLY unorganized. I was scheduled for yesterday, rushed home in time for the window they gave me (4-6) and at 4:30 they cancelled on me and moved me to today. Now today my window starts at 11:00. I call at 12 to get a more accurate window now that its same-day. They cant even find me in the system. 5 calls bouncing around later someone realized they had my address wrong which is why they couldnt find me.They quote me an hour from then someone would arrive. Its now been 2 hours since that quoted time and I was just told it would still be another hour. I couldve used these three hours they messed with my timing to run errands but instead Ive been sitting here waiting on them. Inconsiderate and unprofessional.

Came out in a very timely manner and was very knowledgeable of my situation. Will be using this company again.

One of my split ACs was leaking, so they came to fix it. The involved technicians first comment was outside unit being dirty. However, it was maintained a couple months ago by one of their guys. So, their quality of service depends on who is showing up at your house. Be warned.Edited: 5 days out, and the AC is leaking again after paying more than $800 for the last technicians repair. I called their office to schedule a revisit and changed their rating from 3 to 2 star. Will update this rating later.

Way more costly than others.Nice guy, though (Chris), who delivered the high price.

Jonathan arrived on time and descaled the tankless hot water heater. Jonathan offered explanation & advice on how to care for the system. He explained what he did and why showing me dirty water then how it was flushed to clean. It was a process and he checked connections for any wear. I appreciated the expertise and the politeness. It was a fair price. I thank you and my budget thanks you.

I used ARS for both installing a water heater and plumbing inspection. The service was outstanding, with no issues. The installers, salesman and the inspectors are truly professional, prompt in responding, keeping the scheduled time and completing the task at hand. I would personally recommend this company for honesty, reasonable charge and completion of the tasks.

ARS technicians are very professional and knowledgeable. They give you different options to solve your problems and go above and beyond ti solve your problem. Getting a next day appt anywhere is uncommon now days unless its an emergency and get charged for one. I called Monday night and got an appointment for Tuesday at my time requested. Very happy with then will continue to use them.

I had a coil leaking refrigerant and they came out and diagnosed it during a holiday weekend then told me it would be two days to get it fixed. the installers destroyed my tile flooring getting the new unit in. They also routed the drain incorrectly so that it was pouring water under my house. I had them come back out to fix that. I am very unimpressed with the install. they tore up the tile in the utility room and never returned phone calls to my wife to discuss the problems. it was 6k to replace the air handler. when I got the invoice they charged me for 5 air handlers at 27,000$. I will never do business with them again.Update:attempted to give them one more chance to put a soft start on my AC compressor. not only did they ignore my request for a micro air soft start kit. they installed the absolute opposite of what I asked for a 5-2-1 hard start kit on a compressor that is only 4 years old. if you need HVAC stuff reach out to a local small shop or a reputable AC company. ARS dropped the ball again.

ARS technicians were professional and experienced they pointed out problems with my attic space.

Francisco was courteous and prompt. He worked effectively. He made suggestions for a Remi replacement when the time comes to do so.

Jacob did an outstanding job today.Came in, explained my options and cleared the drain. No fault of his, but I find the price your company charges for this simple task is realty hard on senior citizens who cant do it for themselves anymore and are on a fixed income.You should take that into account.

Adam was so kind and helpful. He was very knowledgeable and quick. Thank you to Adam for all his help in a very bad situation. I hated to call a bigger company, but I’ll definitely use ARS again in the future!

The plumber was somewhat nice. Listen, but not out of concern or wanting to assist but more to tell me everything I was doing wrong. When I asked to know how the tuneup for my water heater went since that was the initial reason for his visit, his response was, “well, it’s old and you didn’t service it so…”, which to me is unprofessional and passive aggressive. So I politely wished him a good day and escorted him out.

Francisco was excellent spent extra time making sure everything was perfect before he left

I am 61 years of age and have run across a lot of plumbers in my lifetime. Never have I been treated more courteous or professionally than today with Jacob. He did nothing but an absolute superb job, fixed everything that needed to be fixed, and thoroughly double checked his work before we said our goodbyes. I am forever grateful. Jacob is top-notch in my book and hopefully is recognized for his work ethic and service at ARS.

The Tech Mike W. was excellent. He answered all my questions and was very informative.He took his time exlaining the functionality of the system and giving needed opinion on what to look for when getting a system for a new build home.I will surely ask for his service for future services.

Mike Watson did a fantastic job of performing our spring tune-up on two HVAC systems at our home. He was thorough and helpful, explaining every step of the process as I tagged along with him. He provided useful tips for me to think about throughout the year. I would highly recommend Mike Watson and ARS.

I would not recommend this company. I called for a repair and diagnostic for $99. The tech arrived and told me it was my capacitor that went out. It would be $300 to replace. It is a 5 min job and I thought that was too much so I told the tech thanks for the diagnostic and I would replace it myself. The tech told me I would not be able to buy the part myself that I needed to get it done with an AC company. So he made me believe I could not do the repair myself. As he is getting the paper work ready after he finished, I googled what he told me and found the part for $15 dollar. So I paid $399 for a $15 part and a 10 minute repair. This to me was a con job because he was very dishonest to me about me being able to get the part from a supply store. Then when I asked if the service is waved because Im getting the repair, he told me they dont never wave that fee. Would like to open a BBB claim.

Excellent service!! Annual heater service. Josh did an excellent job very kind and curious. Will be requesting him for my spring service for sure.

Francisco was awesome and answered all my questions. He was very professional and cleaned up after completing the job. Thank you very much Francisco

Plumber Charlie was extremely professional, courteous and thorough. It was very apparent he knew what he was doing as what we thought was a simple kitchen drain clean out evolved into a much more complex problem. Living in a 40 yr old condo with lines tapped into each other and issues under the foundation we should have realized it wouldn’t be simple. Seeing his Master Plumber card confirmed he was knowledgeable. (He only produced that at the very end when we were complimenting him on his work)

Even though it was pricey, after I called and told ARS that I had a broken pipe they were at my house within two hours. the technician Tyler was out there in 20 degree Temps repairing a broken pipe and insulating it afterwords. He did a good job and im glad I have a membership through them for these kinds of situations.

Had a clog in my kitchen. Called and they had someone come out right away. Jacob was our service tech and he was very informative and friendly! I will definitely recommend them to friends and use them for any future work or preventative maintaince!

We are specifically leaving this review for the service we received from Jon Stone from ARS.We recently had Jon service our water heater, and the experience was nothing short of excellent.We are extremely pleased with his work.From start to finish, he was an absolute pleasure to work with. Not only was he respectful and friendly, but he was also incredibly resourceful. Jon took the time to carefully diagnose the issue, fixed it quickly and was wonderful in explaining everything.We were very impressed with his knowledge and expertise when it came to resolving the problem and are extremely impressed with his excellent customer service.If you are looking for a technician who is knowledgeable and reliable, then Jon Stone from ARS is your man. Highly recommended!

Arron was very respectful and polite. He worked fast and gave good advice. I will use this company again because of the knowledge, skill and care for his work, I can see he has.

My technican Jacob was quick and solved my problem very quickly. He explained the process and approximately how long it would take. I will definitely use this service again if needed.

ARS installed a new water heater. Ross (plumber) & Blake (assistant) showed up on time. They did a professional job and had it installed in about two hours. Ross was very cordial and business-like during our interactions. They went above & beyond in verifying that the drain pan outlet line was clear of obstruction.I would definitely hire ARS again for any future plumbing needs. Thanks!

The only company that could actually figure out the problem and give us a solution. Good hardworking intelligent workers. Couldn’t be happier with the service. Thank you Jacob and Justin.

Jacob showed up ready to tackle the problem we had with our plumbing. And the service was fantastic. He gave us professional options of what should be done in the future and explained in detail what was originally wrong with our pipes. 10/10 will definitely use this company again.

Thank yall so much for such a quick response, thorough evaluation, and amazing experience. I am so relieved there are no issues with my plumbing and will absolutely come to y’all first if I ever do.

This has been the worst nightmare of my life! I am now going into my third weekend of no hot water! I am having to carry a pot of boiling water into the shower to bathe. This is a Rheem Gladiator 50 gallon electric water heater that I bought in February of 2023 from Home Depot. On March 23 (this year) it tripped the breakers and stopped working. ARS came out on the 25th and diagnosed the problem, charging me $500 for labor, the rest was under warranty. They worked with Rheem to order the part but did not request expedited shipping. Last weekend FedEx kept claiming they had a problem with my address (but I get lots of FedEx shipments) and the part didn’t arrive until April 3. The ARS technician came out today, April 5 and installed the part and said it was working and left. Shortly later, the breakers tripped again and there is no water at all coming out of the hot water faucet. I called ARS back and they scheduled the technician to come back tonight, only to call and cancel, saying that he needed to talk to Rheem and they were closed. I feel so frustrated and powerless to get this situation resolved! No one seems to take responsibility. My only option at this point is to trash this 13 month old upgraded water heater and buy a new one, which I certainly can’t afford (I am 70 and my husband of 52 years passed away four months ago). I feel like I am being abused, with no one to advocate for me. Everyone involved with this situation has failed miserably.

Mr. Miller was very nice and explained what needed to be done and gave us a quote. We will be using ARS for any future plumbing needs.

From scheduling to service all 5 star!Charlie our technician was prompt and very knowledgeable. When the router didn’t work he scheduled us for the better, and came the next day to resolve our issue! Would most definitely use ARS again if needed!

Amazing ! Jacob was amazing , Fast service and he knew what he doing. I would definitely call them again. They serviced me the same day , I have nothing but good things to say

Jacob Beach was the best person to service our needs. Way beyond expected. They came out within two hours, priced better than four quotes I received and no service charge with a free estimate.

Jonathan was very professional and did a great job.

Very professional and knowledgeable and Mr Ross was very nice and kind.

Not happy with their service. This is going to be the 4th time they are coming to fix a defective installation of a tankless water heater. Today I waited 5 hours for a technician to see the bad work they did. Monday they are coming to fix it for 4th time.

Both guys did a great job at installing water heater taking time to explain things and sharing maintenance tips. Very happy with the service. Both were professional and polite.

Service guy came out and charged me $300 to replace the cap. I told him that the fan is locking up and he even mentioned that the current was very high. He did not stick around to see if the house got any cooler but did schedule an estimator to come out the next day to quote me $13K for a new system. I called All Star and the service guy replaced the fan for $952 and my AC is running perfectly in an hour.10/19/23 - Edit after response from owner.My wife started contacting them daily to get a refund for their service since it did not resolve the issue. We were consistently told that someone would get back to us. It took 3+ weeks before someone finally called us to handle it...but by that time we had canceled payment through the cc provider. These issues need to be addressed when the customer calls rather than whenever management gets around to it. So I am lowering them to 1-star.

The service call was handled in a courteous and professional manner. The technician arrived on time, gave diagnosis with explanation of how it was impacting our AC system, and disclosed charges prior to work completion.

Highly professional, thorough and courteous. Jacob was a rockstar and his team was very competent. Highly recommend ARS - Rescue Rooter. Pricing was very competitive and they were extremely responsive. Literally saved us thousands of $$$ for superior service.

ARS save my day on Sunday! I am a handyman myself and I had shower plumbing issue and they came out and fix my problem. Very professional, fair pricing and got the job done. Definitely will use them again. Thank you, ARS!!!

Tyler was the absolute by far hands down the worst plumber I have ever met. Before he even arrived he called 3 times to make sure he really needed to drive alllllll the way out here. Conroe to Plantersville. Attitude was extremely poor. He looks at the leak and says I guess let me go to the truck and see if I have the stuff to fix it. Comes back in on the phone hangs up says that was my manager you signed a waiver about the pvc. I said arent you going to at least take it apart? He said no its broken pvc. Mind you I called about the water heater leaking from the connector at the wall that THEY INSTALLED LAST MAY. I told him to leave and I will take care of this tomorrow. Meaning Im calling the office tomorrow. Well its not tomorrow yet. I decided to take the connector apart since Tyler didnt want to. Guess what it was the rubber gasket that they installed along with the water heater May 2023! I fixed it myself. I dont recommend this company at all. The price I paid for everything a year ago Id think the service would have been top notch. Nope not at all bottom of the barrel.

Josh was knowledgeable, courteous, and professional. I was extremely satisfied with his service, on my AC unit!

Great technician who was very knowledgeable and fixed issue quickly.

Were able to come quickly, very polite and courteous. Cleaned up afterwards.

Justin provided a very thorough inspection of my ac units and was very knowledgeable about their maintenance and upkeep. He provided me with a lot of valuable information.

Work done well and quickly. Kevin the estimator did a fine job and all work was done for the price he quoted the price. Was not the cheapest way to go but was worth it for the quality and keeping to the schedule

I cant understand how you can advertise a 83 dollar main drain clean and come out and want to charge $650.

When the technicians arrived, he was proficient and knowledgeable and did a professional job. I was very pleased with the cost. The only negative part was that the repairs was scheduled for Monday and I waited nearly all day before I received a call. They would be there on Tuesday between 8 and noon. The man showed up at my home at 12:05PM.

Finding quality service is really difficult. Im happy to report that ARS Conroe takes the time to thoroughly explain their work and is consistently on time, courteous, and competent when servicing my property.

If I could give this company zero stars, I would. We called ARS for a service in early June of 2023 (a simple clogged line in a bathroom sink). My husband had already removed the P-trap, we just didnt own a snake long enough to reach the clog. The tech came out and COMPLETELY misdiagnosed the problem (which required a much more expensive and extensive service to resolve) and argued that there was no clog, but also refused to run a snake down the line to check before performing the more expensive procedure. He required that we pay up-front for services. Once he was finished with the more expensive service, he comes to us before leaving and says you were right, turns out it was just a clogged line. He left trash in one of the service areas as well as a bucket of dirty water in our living area. He also did not issue the first responder or the senior citizen discounts that we had been promised.It took me weeks for the company to agree to give us even a PARTIAL REFUND (which honestly was a joke for the price we paid for an unnecessary service). It has now been 1 month since the service and we STILL have not received the refund. I have now called 4 times to get in touch with customer service or accounting to check on the status of our refund and I have not once received a call back. The one time I initially spoke with customer service to discuss our issue their response was Well, that technician is new, he just started with us. No responsibility taken for his mistakes.Their site says If youre dissatisfied for any reason, well make every effort to meet your expectations. Its that simple. That is a lie, from my experience. I understand people make mistakes and I try to give a company every opportunity to make a problem right, as I have in this situation. Hopefully this gets resolved soon, but we will never be hiring them again.

Water heater started leaking so the wifey and I started looking for a replacement. We found ARS Rescue Rooter via #thehomedepot. ARS called us within the hour and had someone over that same day. He gave us our options, Tankless vs basic. If been wanting a tankless for a few reasons, 1: limitless heated water, 2: upgrade home to a better for efficient sys., 3: end of year tax break, 4: IAW Zillow article, homes with tankless water heaters tend to sell quicker. Overall, the guys did a great job. Everyone was professional. The replacement took 3 hours. Awesome highly recommend...

Very professional and courteous, technician. Will use them again.

They were on time, very friendly, professional, very knowledgeable, and thorough. The gentleman who came out for our maintenance was great and will continue to do business with ARS.

Our entire house had to be repiped! They were very professional explained the problem and got it fixed. Highly recommend, Gio, Justin, Angel, and Carlos!

Mr. Justin Hines was my service technician for my Rheem HVAC system. He was very knowledgeable of my equipment and the industry standards and professional. He informed me about the surge protector to help protect my unit and the air scrubber which I feel I needed after reviewing the information. He performed maintenance and cleaned the overflow drain pipe. I feel that the performance level of my unit has been increased and I appreciate Mr. Justin.

I’ve used them several times. Everyone is nice, professional and knowledgeable. They keep you informed of when they are coming. They’ve all done a great job.

Our serviceman was knowledgeable and very kind. He did a great job.

Robert was very professional (except for swearing) and helpful. I liked the fact that he wore fresh shoe covers each time he went in and out. He told us about the things he was checking and gave us info on 2 recommendations to further protect our HVAC unit. He wasnt trying to sell us anything, just letting us know about it. He gave us a copy of the work order and took our phone and email info. He also gave us the name of who to contact regarding a problem weve had with an administration issue created by Jeremy who sold us the unit. Thanks so much for sending Robert. He is good at what he does.

We had drainage issues from the toilet. Jacob Beach was the technician. Very professional and knowledgeable young man. He got the clogged line free in then he explained what was going on and what the options are to eliminate the problem. I will recommend ARS!

Ordered a hot water heater from Home Depot they had ARS install it. The hot water heater was all dented and beat up. They drilled holes all over in my wall and left it. It is not installed to code and actually has the hoses sitting on my main breaker. I have called several times for them to come out and take care of it. They make an appointment and did not show or call twice. I then asked for my 100% mo ey back guarantee and all I get is crickets. I am trying to work now it home depot to get my money back. $3100

Kenneth was awesome, professional and friendly. I felt he was very honest and he made sure I was up and running before he quit. I also met with Jerry and the same Im very happy and will be doing business again with them

Very positive experience. Tech was on time and very knowledgeable. Dealing with 30+ days of 100F+. He cleaned the condenser and checked everything out. AC went from running almost constantly to now cycling on and off…in 107F temperatures. Highly recommended!

Thank you so much! Very knowledgeable and professional. They answered all my questions and made sure a quality job was done . I will definitely call on them again if the need arises.

I purchased a water heater from Lowes. It cost $540. Dollars. ARS Rescue charged me$1600. Dollars to install it. 3times the cost of the water heater. I bet Im not the only person they have ripped off. If this has happened to you please let me know . Now everyone says didnt you read the contract. No I didnt because ARS never gave a copy of the contract. No one is on my side. Not even Lowes so I am sending my card back to them and using my Home Depot card from now on. Thank you all for reading this . I hope it saves someone from the same thing happing.

I love ARS! Always great service. Always fast! May be on the higher side sometimes, but you know it’s done right, they stand behind their work, and they are easy to get ahold of anytime!

Installers did a good job! New Water heater working fine.

Another great experience. I have been using ARS for years now for plumbing and HVAC needs. Always professional and timely service.

Kenneth the repair man was nice and professional. However, he took my filter out and I expected him to put another filter in since he took the other one out. I am disabled and can’t get that high to change the filter. Now I have no filter. Also, the second rep that came to talk about financing, the minute I mentioned bankruptcy he was outta there like a hot potato. I’m highly offended. I’m sorry my husband can no longer walk so he can’t work. I’m also sorry that I had a heart attack and broke my neck and had to file bankruptcy because I was in the hospital for 3 months!

My Tech Team Kelvin, Geo and Jason were all “God sent!” I couldn’t have asked for a better Technicians Team. They went over and beyond the call of duty. I was very much pleased with the jobs that they done for me!…I will continue to keep these young men in my prayers!… Ms..Tammy Williams

Had used them for A/C & recently new water heater but then I also needed a simple faucet put in. Big mistake to call ARS. They were going to charge an Enormous Amount of money!!! Forget about returning customer discount! Which now makes me suspect I probably paid way too much for the other purchases as well. I’m really sad.

Did a great job - very thorough, professional and helpful

Service Techs Ross and Blake were friendly efficient and professional. They did an excellent job and were very respectful of our home. Thank you ARS. Great job!

Two different technicians have been out to service the furnace part of the system and still have problems with the furnace running continuously if weather is cold. Last technician checked vent temperature and said is doing fine. May be working fine if outside temp is 65 degrees but not if its 35 or below outside temp. ARS service technicians dont seem to want to make it right.

The technician was very professional and explained to me everything I need to know

Very efficient and helpful with my issue. Service provider helped me with all my options, including finding my own parts for a substantial savings in the ARS Service cost. Vey satisfied.

My water heater went out unexpectedly. ARS Rescue Rooter came out quickly to replace it. Jon F. was very professional and well-mannered. The job was done quickly and correctly.

Michael listened to my concerns/facts and addressed each one. Fortunately my issue was due to all the recent power surges and I needed to let my units cool down before restarting.Luckily, I have the annual maintenance agreement, so the service call was free.

I am updating and re-writing this review from 1 to 3 stars because they did eventually get a good plumber out to fix the problem. In short, they sold us and installed a water heater, with a warranty. When it stopped working after a couple of years, the person they sent out said we needed $8000 of new gas lines to make it work again. He also wanted to charge $800 for some basic troubleshooting, which he did not want to do. It was a scam.I did a bit of troubleshooting with a second plumber, and quickly found that the culprit was a broken warranty-covered part in the water hater. The gas lines were fine. I was quite upset and called back ARS to complain, because fixing this was still on them.Their Customer service escalation process added an extra day of delay to getting someone back out to fix it. When I did get a call back, they scheduled someone to come out the next day. There were multiple delays (ordering parts, more unexpected broken parts) before we finally got our hot water again. Total time from us first calling ARS to actually restoring our hot water: 11 miserable days.The 2nd tech (a senior plumber) was excellent and fixed the problem without the BS, and I thank him. Because they eventually fixed the problem and honored their warranty, I wont be filing a complaint with the state board. But it is very unfortunate that we had to go through a dishonest salesperson (more like scammer) pretending to be a technician/plumber, and complaining and posting negative reviews, before any real work was done. I would not go back to this company for any new work.

The two employees were very professional. They answered all our questions. Overcame numerous obstacles. And cleaned up after the job was completed. You should never loose these two. They should both get raises.

I loved the service I received from ARS of Conroe. The tech was very nice and respectful. Thank you again.

Jon F was respectful, knowledgeable, and thorough in his service at our home. He worked quickly and diligently to solve our problem (clogged bathroom sinks). After completing the service, he took the time to show us how things were improved and also kindly recommended some things we could do to improve flow in our faucets and prevent future problems.Jon was incredibly kind and helpful; I would very much recommend his services to others.

The brand new tankless hot water heater recently installed by ARS started leaking and quit working. We were told 12-4:00 pm. On Labor Day and we were grateful. David got here around 2:45pm and seemingly found the exchanger leaking. Could NOT repair. Hopefully we will get a full replacement tomorrow. PLEASE ADVISE.

Technician Jonathan Friesen was the best! Very knowledgeable professional and courteous. He was here in a timely manner and went right to work. He wore shoe guards and cleaned up after he was finished. He is an asset to ARS/Rescue Rooter Conroe.

The technician immediately found the problem, a plugged evaporator line. Dirt had built up outside. He cleared the lines, they drained and he shortened them to prevent reoccurrence. The unit then worked. He knew his “stuff”.

Very professional. I appreciate that he took pictures of everything , to show us what needed to be replaced or repaired . We will definitely continue to use ARS for any air conditioning problems.

I had a project that needed professional help. David was super helpful, got my plumbing problem taken care of quickly and at a very reasonable price. ARS are now inked into my contacts and goto plumbing service.