Sears Appliance Repair

My technician, Paul and the first technician, also named Paul who came out the first time, were both amazing. We are elderly and they were knowledgeable, patient, kind and very personable. I highly recommend both men. They are an asset to your company. Thank you!Charles ConnerCleveland, Texas

Our service tech was very knowledgeable and professional. He was unable to repair our freezer as it is quite old and parts are no longer available, but I would have trusted him to do a good job if it was possible.

Mike was extremely helpful, friendly and professional. He fixed the dishwasher in short time and tested to make sure it worked properly. He called to make sure I was completely satisfied with the work and his service. I would definitely recommend him.Thank you SEARS

We truly appreciate the initiative Kyle took to find the parts to replace our dryer motor. He is very knowledgeable and was able to quickly do the repair. We highly recommend him! Thanks, Kyle.

The next tech CatGE/Bodewell’s techs told me I was using the washer wrong or that it was “performing as expected”. They also each gave conflicting advice and never once opened up the unit. They finally sent out Sears and the first thing they did was open it up and gone up with possibilities. They replaced one part that didn’t help. The next tech Catalin actually listened to what I said about damage to the unit and found that was the problem! I appreciate you knowing what to look for and listening to your customer!

Technician was on-time, knowledgeable and professional. The price for my dryer repair was very fair. Easy process to book on-line.

Kyle performed repair service on our refrigerator. He identified the problem and then resolved the operational issue. He is a skilled service technician. Kyle arrived on the agreed schedule, had good communication skills and is customer focused. I would recommend Kyle to friends and family. Thank you Kyle for your service.

Sears Appliance Repair did a good job with my LG refrigerator. It was expensive, as all home repairs are, but service techs Archie.and Tony did wonderful work. Archie, a 44 year Sears repair veteran, diagnosed and ordered parts. Tony did the repair, and offered many tips for the care of our kitchen appliances.Thanks!

The technician never showed up. My husband and I both got a call from Kyle around 8am and said a technician would be out between 2-6pm. My husband stayed home all day waiting for the guy. NO CALL NO SHOW. Poor poor business practice. Not to mention, when we called our home warranty people, they were told we declined the service!!! What the hell???my husband wouldn’t have rearranged his schedule and stayed home all day waiting for the tech just to decline. Absurd

Very very nice young man. He had a lot of knowledge, explained the repair and maintenance to me. Super respectful of my home and myself. I would give him a 10. He did a great job, couldnt even tell hed been in my kitchen (no mess left behind) except for the fact he repaired my fridge.

Great work and he got my 20 year old washer working like new. Mike was the first technician sent here. He diagnosed the problem and ordered parts. Robert came today and installed them. Both technicians were very knowledgeable and nice.

I called for service because motor would not start. We tech arrived he started mower with no repair. He work on a few items. When he finished he ask me to move mower. I moved it near my garage After he left I went to move it into the garage it would not start. It is same problem I called y’all in the first place.

Technician was fine but I had instructed Sears that not to come out unless they had the drum bearings. They arrived and said the part was no longer available... heres your diagnosis bill. The issue was already diagnosed before they arrived and if they had of called first it would have saved them a trip and me 120 dollars.

Kyle was quick with repair and explained how it was fixed. Gave tips to ensure we could watch to see if it was fixed correctly before putting food back in.

The technician came and did his job correctly, the only problem is that they can’t get the compressor part number for my refrigerator. I put all the refrigerator information in the system a day before they came so they could be prepare for their visit. So, at this moment I lost a day and so far CHOICE has not mentioned anything to me of what is the next step. But at this moment I don’t have a refrigerator and still waiting my call back.

Did a very good job. I have used this repair tech several times and he always does very good.

Well the technician was nice but they say nothing was wrong with my washer so they didn’t fix it so my washer still doesn’t work properly

My washer needed a couple of parts to repair it. The second part which was the spin basket, took a little longer to come in. But once it was received, Kyle came back and repaired my washer. I’ve already done two loads and everything is working great. Kyle also explained to me what the issue was and how he tested it to ensure the repair was done. This review was from December 2023Today August 26 2024 Kelvin came to do preventive maintenance on my washer. But while he was here we checked into the dryer. We had not had the interior vacuumed out for all the lint as well as the hoses. He cleaned everything out and made it spic and span. We are very pleased and highly recommend Kelvin and sears Home service . Kelvin was also very professional and nice.

Texhnician was very knowledgeable and explained every aspect to us. Expert service and very fast.

Although the Sears warranty experience overall has been a nightmare, I would have to say that my technician today, Jose, was fantastic. He was here to replace a computer board and he did that, but when I explained the overall problem we were trying to solve (icemaker not working), he tested each phase of the icemaking process to verify that it worked. He took extra care not to scratch my floor, he vacuumed out the lint at the front of the fridge - Something no one else has ever done in two years of visits.

Great experience! The repairman went over items to check before he came out just in case it was something simple that we could handle. He took everything apart and explained everything in detail. I always use A&E (Sears) repair and have never been let down.

Very punctual and did an excellent job in making the necessary repairs. Will definitely use them again!

Paul communicated via both text and phone re his ETA, which I much appreciated. Efficiently diagnosed problem and gave us an estimate on repair costs. Super nice guy with good sense of humor. Hope we dont need repairs anytime soon but I would certainly welcome him back!

Technician came exactly as scheduled and took care of my appliances efficiently and quickly. He was friendly and presentable. He gave me advice on a couple of things that I need to take care of. All in all a smooth maintenance call.

We been without a refrigerator working correctly since August and my refrigerator is still not working,sears repair department really sucks,as we are approaching the holidays and I have family coming to my house and yes more food to be thrown away because they came out yesterday 12/2/24,suppose to fix our refrigerator its back NOT cooling my whole refrigerator,why do I pay for insurance just to lose hundreds of dollars in food and havent gotten a replacement refrigerator yet 🤔🤔, we have a samsung hub refrigerator if you cant fix it stop sending these repair Men out and replace my refrigerator..

The tech was fantastic! He diagnosed the problem almost immediately and explained it to me and to a friend that understood engines but was 4 States away in Georgia.He also noticed another engine issue and fixed it too. He also talked to my friend to give him a report on what was done. I truly appreciated that. It wasnt something that he had to do!

Process for repair was totally fouled up. Waited for two weeks for part, which was installed and then taken off as Choice changed there mind the day of repair to offer a gift card for a new washer (only $350) towards a new machine which cost $800.A total fouled up Process.

The technician was prompt, courteous and professional. He managed to trouble-shoot a difficult problem and made the necessary adjustments and repairs!

Kyle was at my home at 8:30a. He found the source of the problem and quickly corrected it. He was pleasant and informative. If I need assistance in the future, I hope I can request that it be him.

Sears came out three times and I spent $700 dollars and the refrigerator is still doing the same thing. Two different repairman claim to be unable to fix but offered to try more parts but could not say it would fix the problem. Dont use this service. Untrained.

Tech tried everything to repair but was unable, tech was patient and courteous and seemed to know what he was doing. Appreciated his work.

The technician, Joey was outstanding! Very knowledgeable and professional! Answered all my questions. Quick repair. Sears scheduling system needs to be improved. My appointment was scheduled for May 14th and they sent me numerous reminders. But nobody showed. I noticed there was a link on one of the reminders and it said my appointment was for May 17th, even though I continued to receive reminders of the May 14 appointment! So what gives with their scheduling!

Your person does an excellent job.He has been here before arrives on time.Keeps me informed what needs to be fixed and what parts are ordered.Arrives the next week and doves the issue.Good man and does good work!

The entire experience from beginning to end was awesome. Our service representative, Kyle, was prompt, courteous, professional, and kept us informed. It was very easy to track the status of our service call and when we were next up to be serviced. Would definitely use them again.

The repairman did a great job. Very personable and quick.

He repaired the ice maker motor, was here for one hour, no parts needed - the charge , including the $195 service charge was $440. way too much for one hour and no parts..

Had a repair scheduled (through my insurance) for 07/18 between 8 AM -12 PM at 1 PM called to confirm and got a Bot telling me that it was 8 AM - 6 PM and could not speak to a human. Try contacting again today and now it tells me that its rescheduled for 07/24. I cant talk to a human in this place...

I was torn between 3 and 4 stars. My appliance got fixed so I went ahead and did 4. The reason for less than satisfied service was that Zorn wasnt friendly at all. He seemed mad and/or that he disliked his job. And he didnt listen to me when i told him the issues we were having with machine. But again, he fixed machine and that was the goal.

The tech was quick, clean, and efficient. Showed up at specified time and was finished in short order. Thanks

Love the Tech tracking info provided. Know exactly when Tech will arrive. Great communication. Knowledgeable and Professional. Fixed issue with my appliance quickly. Thank You

He is the best I think he’s been to my house one other time. But he always calls ahead so he had the party needed when he got here so that made it a one time call. I am so pleased with the service I get from you.

After Mark examined our dryer completely and saw the clogged vent on the roof, he strongly recommended the chimney sweep in the dryer vent. Honest answer. Thank you

Jose replaced the parts request by the previously technician and the frig has been working as expected. This was the third repair call out. The first was to replace the ice maker. The second dianosed a sensor issue, after the repairs were made,this did not resolve the cooling issue. It was on the third call out that the issue correctly dianosed the cooling issue and the correct repairs were made. In the meantime, we were living out of a ice chest for six (6) weeks.

Timely 0%Communication 0%Shipped wrong parts 2 x’sTook over a month in allIn the end, You Can’t fix my fridgeAnd you still had the nerve to charge me?I’ll never use your service again.

A very competent, kind, and helpful man. Honest and hardworking. Outstanding!!

Came and fixed my fridge on time. Larry the tech was very professional and respectful

Kerwin was awesome and respectful. He diagnosed and solved the issue in a timely manner. Also took the time to explain it as well.

Amazing. The guy showed up and understood my problem. He went right to work and I was back using my washing machine in an hour. He was courteous and explained everything. I would use them again andwould recommend them over anyone I have had working on my appliances

Your technician gave me some great advice for the future in my appliances

Kyle fixed the things Choice was responsible for and informed me about a recall. He helped me call Samsung and get that process set up. I would never have known about the recall and now I will be totally repaired! I’m

Even though the dishwasher wouldnt leak while he was here, he was so thorough and understanding. You need more like him!!!

Larry arrived timely, was friendly, and completed the repair in under 2 hours!

Tech very professional and knowledgeable. Issue fixed. Thanks

Catalin was very knowledgeable and was able to find and stop the leak

After Kyle left the ice maker never made ice and it was working great before he came to fix a leak from plastic tube in back of refrigerator I never hear water going to fill up ice maker tray. So I have called again to resolve problem. My ice maker was making lots of ice now nothing 12-31-23

Excellent customer service! Very thorough in explaining the problem.

The service was great. I have had problems with my range before and waited four months to have the problem solved. I highly recommend Sears appliance repair.

Larry was very Knowledge and we will get a new washer….

Sergio is a great technician. My job was not easy and made sure it was done right and did everything he could to help me.

Robert was extremely helpful and very nice and friendly. Great at his job!!

It took him some time but he finally figured it out and the refrigerator is working…I spoke too soon! He had told us to give the icemaker 24 hours for it to start working…it’s been two weeks now and the icemaker isn’t working!!😤😤😤

Looks like the problem may be fixed. I haven’t used it today, but I hope it works well.

Paul J. was excellent in performing the repairs on our refrigerator. Handled the parts with care and always listened to our concerns

Mark was very knowledgeable and professional and took the time to troubleshoot everything to correct ongoing issue with my range.

Kyle did a great job. Had this problem beforehope this fix works this time.

Excellent service and informative Tech.

The service was terrible, he broke the glass of the cooktop and didn’t fix anything m, left the mess and run away without apology even.Nothing was fixed from the original service call.

Great service with a great attitude! Very knowledgeable and caring.

Kyle always does a good job

Technician was prompt, polite, efficient and had the replacement part in his truck.

FANTASTIC! FIX EVERYTHING! When you want the best done, youve got to put some patience in for the parts...

Larry did a really good job on repair. Very knowledgable and thorough.

Paul J. was very helpful and knowledgeable.

Repairman found the problem and ordered the parts. Parts mailed to home address and repairman returned and completed the job.

Joey fixed it. Knows what he’s doing. Very personable too.

Paul explained issues and repair options clearly. Very helpful

Great service from this gentleman!

He checked de air conditioner , everything in order and functioning

Jose was an expert & very professional.Dishwasher is working!!

Very efficient, skilled service tech. Above average

Instant diagnosis and repair by Mark

Sergio was very prompt and professional. A great experience.

The technician was quick, but also thorough

Technician found a Freon leak with our refrigerator and fixed the problem.

Should be 5+ . Kyle was excellent!

Great- really knowledgeable Larry!

Paul was very professional, knowledgeable, and considerate.

Very knowledgeable.

Fixed my microwave!

The repairman was very friendly and professional.

Awsome very knowledgeable pleasant to work with

Paul was very helpful and pleasant.

Dryer is now warm and drying cloths

The technician was professional

Diagnosed the problem quickly and repaired on the spot.👍

Very friendly and professional

Great service!

Tech was knowledgeable.

Courteous, helpful, experienced

Fast professional services

Excellent work

Excellent service

Great service

On time and professional