Sears Appliance Repair

William has not been professional all several times hes been out here. The most recent he got glue all over my brand new floor and in my dryer. It took hours to scrape all the glue out so it didnt destroy all of my familys clothes. He has absolutely no designated ethic working with the public including zero communication, zero sympathy, zero work ethic. But he most certainly has a attitude more especially when you ask him if he expects to leave your home in disarray as he did. Not to mention I have almost 3 weeks of clothes backed up and had multiple rescheduling all because of the parts they was supposed to have delivered didnt get delivered still to this very day... So once they do finally get delivered which I have to drive a 35 minute round trip to pick them up at my local post office cuz they dont deliver in my rural area. I will yet again have to make my now fourth appointment I believe it is to have someone come back out and I think the only person that service is this area is in fact William. I dont normally like to say bad things about people because you could simply just have a bad day but this was on multiple different occasions. So this was not just a simple bad day for this guy. You work with the public and a lot of us like myself has been without basic things like a washer and dryer for an extended amount of time so we expect things to be done correctly and in a timely manner More especially when we pay extra money for these warranties and such. Between this appliance and my last I will absolutely never ever ever ever ever ever go through Best Buy or Sears appliance repair ever again. I have spent well over 12K in products just in the last few years alone and to be treated this way... Absolutely not

Tore my flooring and denied it.Not happy. The floor is only 2 1/2 years old.Deniablity must be the first thing he was trained for.Dont want Sears knowlege repair people back

Tony was fantastic and very knowledgeable. He truly provided exceptional service and gave us some extra education on many of our appliances to help preserve the longevity of the units. He is truly an asset to your industry.

This is a nightmare. 3 telephone calls, the last with a supervisor assuring me I would receive a telephone call or text a few minutes after our call. NOTHING! It is after 7 pm , I have spent an entire day waiting for someone to come/call or text. Very poor customer service. Lets see if anything happens tomorrow. Btw, Bosch oven died 2 days before Thanksgiving. It is now December 9.

Sears home warranty has gone down hill for sure .Im having sooo much trouble with them its unreal they have been out 4 times and tomorrow will be 5 on the same thing my microwave /oven combination. Last time the serviceman deemed it not fixable but he said his report that the part was replaced didnt say it was not repairable as he told me .this is the third new part they have put on and this has been going on since befor Christmas that I have Not had a working appliance. On one of the visit the service man was here for 3 hours and he just left wasnt fixed absolutely had to reopen another service call because he didnt say anything . And had to reopen another one for the visit tomorrow because he said he replaced the part and its still not working Im so absolutely fed up with all this and u cant talk to a human at all it takes a act of Congress to get a human And when u do it doesnt do much good at all..

Great customer service. Our repairman was prompt, knowledgeable and friendly. I definitely recommend Sears appliance repair service and I will be using them again, when needed.

Willie does good work. Hes been here 5 times putting in different parts to fix this icemaker. He has checked everything under the sun and still no ice. We get one drop a day. This icemaker is just not fixable. Yall just need to refund my money. This is ridiculous.

Even though I wasnt there my daughter dealt with Robert. He called me let me know he was on his way and he resolved the issue in about 30 minutes or less he replaced my heating element on my dryer.. very efficient Craftsman and Im very well pleased. Once again I wasnt there but I did speak to him on the phone he was very forthcoming and cordial.

We have been waiting for months for our refrigerator to be repaired. We were hopeful that this last visit would complete the matter. The water lines within the refrigerator needed to be coupled. The technician thought he repaired it, but he did it incorrectly. Water is now leaking everywhere. Moreover, Sears is now refusing to continue working it. What a sham!

I bought a Samsung appliance and it has been bad from day 1. I finally asked to fix it and you got a replacement approved. I hear that is rare. Thank you and Merry Christmas

Roberts work ethics were top notch, knowledgeable and answered our questions . If we have any other appliance situations I pray Robert gets the call.

The repairman (Willie) was prompt, clean, great attitude, efficient and polite. Very satisfied. Thank you!

Robert was the expert that I needed to get the job done! He was on it and didn’t stop till he figured out what the problem was! Thank you for being good at what you do and taking your job seriously!

Robert was our repairman. He was a very kind and friendly person. Great at his job. Very knowledgeable and quick with the repair of our Kenmore Elite washer. Faulty lid lock. Thank you, Robert, it is washing fine now and thank you, Sears Home Service....With Wings

They dont keep their promises. Theyll tell you they are coming to fix you appliance and they dont show up neither do they call. On my claim they promised to be at my home on Thursday 08/08/24. Didnt call and didnt show up. When I called them late Thursday afternoon the date changed to Friday but Noone showed up until the 12th.

Could not be happier with Robert Jones. He is friendly and efficient. We have had him here twice, and could not be more pleased with his service

The service repair man was a no show today. My washer was fixed yesterday and an hour after repair man left it broke again. They scheduled him to come today and I got text updates he would be here at 1:45 and 3:47 and the. At 5’pm I got a text saying repairman was here and he was not here. When I tried to call customer relations it was closed. So my washing machine is still broke! It is now Friday and my washing machine is still broken. I had to make another appointment for repairs. They scheduled me for Monday. At this point I’m not sure if they will honor the appointment.Today was Monday and the repairman did indeed come and explained the noise I was hearing is natural so no need to worry.

I had the most wonderful experience. My tech was prompt and knowledgeable. Thank you so much.

Robert came in and looked at the machine and explained to me what was going on and the process of repair great technician...He is a blessing to have at Sears took him no time

Willie was very helpful and explained what the problem was and how to handle the situation in the future.

Do not use these people for refrigerator repair. They charged me $1,150 to repair my Kenmore refrigerator. It still doesnt work and they refused to refund my money. I would give them less than one star if I could.

Willie the service technician, was GREAT! However, much of my experience with Sears is quite disappointing.I have no way to contact Sears regarding this appointment. I get emails, text, and phone calls, but no way to inform Sears of potential issues.For example. The first time Willie came, I HAD NO REPAIR PARTS. I couldnt call Sears to inquire if I shouldnt have parts, as all previous times, I had parts sent. Result? Icemaker wasnt fixed, requiring a second call. Isnt this expensive for Sears? The second time he came, I had parts.I highly suggest the customer gets a from the service tech, especially for customers such as myself, who lives far from the dispatching center.They need to call BEFORE they begin a call to a new customer. Had I received a call on the first service, a 5 minute discussion with him likely save him a 2 hour roundtrip drive and he could have gone on to the next customer.Communications suck and Sears gets a D grand for it.

My technician is a good guy but he didn’t really fix my washer he told me my lidlock on the washer has been changed and everything good to go and it cost 440 dollars for just that, which I think I can get new washer by that money !anyway I paid for it. But after my technician left I went back home check my washer is totally locked up I can’t even open the washer now !! First. Is really expensive for it and they didn’t really did good ! Is first time and last time I’ll pay for this .if you have the same problem just go get the new washer

Very satisfied with professionalism of repairman and quality of work completed.

Kind courtesy service technician.Helpful and knowledgeable of pinpointing issue.Quickly resolved.

Robert is consciences, patient, professional and a nice guy. This was the 4th attempt to repair our washer, without going into it all I dont believe we would have gotten this done without Robert.

Serviceman was very professional and polite. He was very knowledgeable and addressed all my concerns. I was very pleased with his work.

My technician was very kind , but the part the previous tech ordered did not fix the problem.

Could not definitely diagnose problems says possibly gas valve

Robert J was great. He helped us out with our warranty claim and did a quick job of our dishwasher.

Rob was thorough, courteous, and professional. It was most refreshing, especially in these times of automated, impersonal responses. Give that man a raise.

Our technician was very knowledgeable and personable. He was punctual and polite.

Robert Jones was on time, kept me informed as he diagnosed the issue and very professional. If needed, I would request Robert again with out hesitation.

The Sears service tech (Robert Jones) is a true professional. Prompt, knowledgeable, honest & fair. He fixed my LG dryer! Thank You!

Willie was friendly and knowledgeable. He even checked back with me to confirm my fridge was ok later in the day. Extra professional service.

Terrible,the person answering the phone didn’t even know where Byran was,& it’s a local number & all she could say was YES ,USA ? Your calling from USA right ? Then it shows their repair hrs 9-6pm on weekends yet she says oh the techs don’t work weekends !!! Well how can they be open then ???? Typical sears !

The technician was a 10 in every area , friendly , knowledgeable , time efficient. I was very pleased with him .

Robert patiently diagnosed the issue and fixed it, and made sure the unit was secured in position to not re-occur the issue Great tech, great service. Thank you!

A very pleasant and efficient repair Man .Thank you very much

The Repair guy was very friendly! And he explained to me what the issue was with my Washer.

Did a very good job and solved our dryer problem. Thank You Robert.

Amir was very knowledgeable friendly and arrived when he said he would.

Excellent service and good communication about what service was done - only complaint (not about technician) is there is way too much duplicated paperwork

The 2nd repair guy was able to correct the mistakes of the first one sent.

Robert J was awesome! Fast, excellent work, professional, and cleans up the work area!

He did an excellent job. Would have him back

Robert was the best with his customer service and knowledge on my washer.

Very perfessonal, worked hard took care of business

Lil expensive but good service

This was a very good experience. Willie R. Did a great job

Willie was personable, and knowledgeable. Great hire.

Great service by Great people!!

Gentleman, knowledgeable, experienced and had seen that before. A joy to work with today!

Olham was professional, on time, good quality and answered all of my questions

Came on time was very professional was able to fix the Problem is time.

He real good at what he was doing thank you

Robert was amazing. Very professional.

Fast friendly professional service.Experienced.

My fridge is still not fixed.

Great service

Problem with my icemaker was not solved

Skilled, polite and friendly

Kind & knew what to do!

Robert was great!👍