OTRA Roadside Services

They were very knowledgeable and had all the equipment necessary to take care of my nightmare of an electrical problem. They gave great advice and education on my electrical system. They fixed only what needed to be fixed and didnt try to empty my bank account. They gave a receipt I can actually make sense of with detailed summary of work done and names of parts.and not just a sheet full of numbers and codes. Thanks guys and thanks for the hat, mug and the other great stuff that was in that anniversary gift box.

These guys are excellent fast and reasonably priced thank you so much for getting me backon the roadI will definitely come here in the future

Paid over $600 dollars just to be told the dash AC needs replaced. Nothing fixed that’s just the charge to tell you what’s wrong. Then told they don’t do extended warranty because the warranty companies don’t want to pay them 3 times the retail price of the parts. I was informed by the extended warranty company first and couldn’t believe it so I called OTRA and asked and the advisor said that’s how their system marks up the price. They are nice folks just not very fair on pricing. Hard to approve a part price that is online for a 3rd of the price and is not an aftermarket price. I asked for part numbers and to speak with a manager and got nowhere. My advice is use them as a last resort or if you don’t care about paying 3 times more than retail pricing.Update** James**Good morning. My goal wasn’t to upset you only present the facts. I was honest in everything that I said and went off what was provided to me by both your company and the extended warranty company. If you guys don’t want to do extended warranty it’s fair to let folks know ahead of time. Especially when you are changing 600 dollars just to tell them it’s broken and you don’t want to use the extended warranty because they don’t approve the higher labor hours and part pricing. I was only trying to be fair to potential customers.Either way as promised I’ll let you know what we end up paying for the repair at another shop. I think your estimate was $6,800 and we have been informed the price should be between 2,000-4,000 dollars. I forgot to mention the other discrepancy was that your technician was not able to show the inspectors from the extended warranty company the parts that were said to have been failed? That was another issue. The parts you claimed that needed to be replaced were not broken when the inspector looked at it. Talk to you soon.Update 2**Be careful guys. Today they want to charge an additional $260 dollars for the camper to be picked up. This is for storage fees. They are quite upset I left my review and wouldn’t allow me to pick up the motorhome last week when I went to get it. Nonetheless, 1 week later they said I can come get it but have to pay $260 dollars in fees. Sad to see people stoop to this level out of anger.I will apologize if I hurt your feelings for my original review as that was never my intent. I Only wanted to speak about my personal experience working with you. I wish you the best.

Absolutely TOP NOTCH.Took my Class A pusher to Hawkeye diesel in Mansfield first. They never called or returned calls, couldnt find the issue and had it for FOUR months.Finally just went and got it brought it here to OTRA. They had it for 3 hours and diagnosed the issue as a bad air filter. Rig runs like a top now, wonder how the other guys couldnt figure that out in 4 months?Communication here at OTRA is amazing. My rig was at their shop for a total of 2 days and I got calls from them with updates at least 5 times.

O.T.R.A. Roadside Services, Inc, quickly and efficiently diagnosed and fixed my semi after it had been derated. Dustin gave me a ride to the nearby Days Inn and picked me up the following morning. Staff, all family members and friends it appears were very friendly, helpful and outgoing. Additionally charges for their professional services were reasonable. After having diagnosed the problem the owner provided an explanation of what was found and available options for repairs. At the Days Inn I encountered another owner operator who had worked with this shop in the past. This man couldnt say enough good things about them. I am glad I contacted O.T.R.A. Roadside Services, Inc and can highly recommend their company. I would gladly return if additional work is needed.

The first time I called I was having a clutch issues that was almost completely gone. They answered the call over the weekend and I was able to bring it in on Monday as I was still on the road and headed in. I was given a very fair price and the work was performed the same day. I then added more things that I was going to need to be done and they completed all of those items the next day. The service was fantastic, Ive had zero issues with what they worked on and this truck is a team truck that runs 7000 miles a week. I highly recommend OTRA and I will only give a review for Companies that I personally used.

Awesome folks took care of all my needs

James and Chris were very Awesome. I had a power steering hose leaking and they had me in and out very quickly. Very polite and very accommodating. Definitely recommend.

Took my 2005 freightliner in for a bumper repair and some minor stuff. they pointed out some major items that really needed attention that I didnt see. They were very respectful and willing to give me good estimates for the repairs needed. They were fast and knowledgeable in the work preformed. Also the cost for their work is reasonable. They are big on doing it right the first time. I will go back to them again. Geo.W

We were working in the area and had issues with our generator. They got us right in. Diagnosed our problem quickly and got us back to work. Friendly professional service. Keep up the good work!

I took my motorcoach in for a tire repair. The inside dual on the rear was leaking air slowly. The technicians were very helpful and truthful about the problems. It turned out that the inside dual was leaking at the bead and the hose from the tire pressure sensor to the schrader air valve had a leak at the crimped end of the hose. They did try very hard to find a replacement hose but were unable to in a timely manner. So at their suggestion he placed the tire sensor on the Schrader valve itself at least the tire is monitored this way. And reinstalled the wheel and tire assembly. I greatly appreciate their honesty and will definitely be using them again.

Great service, great people!

Unknowledgeable service techs. They charge mechanic repair prices only to put a band-aid on the problem and send you on your way. They dont stand behind their service and only give excuses when something wasnt repaired properly. I wouldnt ever use them again, i would rather pay to get my truck towed to a real mechanic shop.

Needed roadside assistance 2 miles away from there location. Was referred to them by a driver at technical chemical. Called 3 times and left my call back number. Never returned my calls.

O.T.R.A. Roadside Service, great guys ,quickly fixed the problemMy driver find out the receiver make hole in the roof of the trailer and we I after I spoke with Dustin from OTRA we when to the shop location and the guys fixed the hole for a less then an hour.Thank you Dustin and Thank you OTRA

Amazing ASE Certified Truck Repair Service Owned by Veteran James A Spires Jr attention to detail when it comes to diagnosis....definitely get Truck Repair Services for Tractor and Trailer

They were awesome my truck went down 6/29/2020 I found them on Google the front differential went out they got on it at 8 clock 6/30/2020 got back on the road at 4:45PM 6/30/2020 they were awesome a very nice I recommend them for good service Slims Trucking Bushnell FL. cleburne Texas

Wanted to thank you for the excellent service I received also for taking me to the Hotel and picking me up the next day and the work was done in a timely manner and if I had a question they answered it very nice people to work with would recommend them to anyone who needed repairs in that area. Thank you again OTRA and also appreciated the courtesy call the following day. Thanks

What you want in a repair facility. The work is done in a timely and efficient manner. The personnel are trustworthy and are very dedicated to doing the job correctly. If you are honest and a good repair facility I wholeheartedly recommend this company.

Go to O.T.R.A. for all my maintenance and repairs. Very honest and knowledgeable. Many long-term employees who genuinely care about the quality of their work. Very fortunate to have them in this area.

Fantastic people . Great mechanics. I will definitely use tgem in the future for my truck repair needs .

Great service!!!! Fast and reasonable!!!! Would love to have more places like this on all TX área when we have a problem with the trucks!!!Very recommended!!!!!

Owner James a Very good man, very knowledgeable, has been around many years, and knows the trucking industry, and Great mechanic .

One hell of a mechanic and mechanics never had an issue with anything that Ive had worked on there Ive had issues elsewhere and have had to bring it to him got it fixed and rolling again and didnt take but a day

Great place and people

Quality work, great turnaround times, good people.

Very friendly and nice people.The worker are a little slower than most

Veteran Family owned excellent service for commercial trucks, large diesel trucks and equipment service and repair

Great people friendly service honest and dependable folks

Great people great service quick in and out

Highly recommend!! Great company! Great employees!!!

Very helpful mechanics! Friendly and reasonable.

Great service and awesome people to deal with

Very helpful , friendly, clean shop and professional

Very efficient time and good quality work

Very helpful and I am thankful.

Big Rig repair shop.

Great service and people

The is terrible

Very good, they helped me a lot