Dring Air Conditioning & Heating

2440 Lacy Ln Suite 110, Carrollton, TX 75006, United States
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Dring Air Conditioning & Heating
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Jo
Review №1

They installed a humidifier and switched the system to the incorrect electric setting. Fast forward 10 months and winter comes and we find out its not working, they inform us that its been on the 240v setting and not the 120v that we have, so it perpetually tries to start and then cant.We get an electrician to change it to 240v to get the most from the system, rather than keeping it set at 120v, then my electrician finds out its burnt out. After accusing my electrician of being the problem, they checked it out, said the electricity is coming through exactly as it should, and ordered the replacement board in January 2024. I messaged multiple times over the Spring and Summer and they tell me its still back ordered, stop asking, we will call you, and did not provide a solution. We called 9/25 and they told us that we would have to buy a new unit or continue to wait for the replacement part. After not taking no for an answer, they said an install manager would call me...they did not. 9/30 I call again, but this time they push me to the parts manager. He said the part has been in stock, but they are arguing with the manufacturer that it should be warrantied. So now they have one side lying to me and the other side thinking I care to wait for them to get they money resolved before getting a working humifier after 9 months of waiting for it to be in stock. Parts manager said the install manager is out sick, but he will get that persons supervisor to call me....they did not.Its not a warranty if you have to wait a year or two or three for it to be fixed. Its also not really a warranty issue, as they incorrectly installed it, admitted to their mistake, and are now trying to blame our electrician.They also caused a leak due to not installing the drain pipes correctly, but they fixed all of that, including the damage caused by the leak with relatively few issues. The biggest pain was having to repeatedly argue with the drywall/texture person that they need to make it look like it isnt a patch job on a home that is < 1 year old.Update: The part was replaced and the installer left without asking me questions. He bypassed a device that I paid Dring $1,200 to buy and setup. I called him and he said he would have to ask his manager. 3 follow-ups with the technician over 6 weeks with no response, so I reached out to Dring customer service. The air ducts above where the technician was working collapsed and he didnt bother to inform me that had happened. I cant prove he did it, but its the only spot, right in front of the humidifier.They came back out, said they understood the issue, but nothing changed.TL;DR Run, dont walk to another competitor. They are incompetent (3 install errrors), liars (whoops for that guy telling me), and worried about blaming others instead of fixing a very straightforward issue.

Ma
Review №2

Coy Watts was our technician this morning for our winter maintenance. He were pleased with his demeanor and appreciative of his years of experience and knowledge. He answered all questions to our satisfaction and was interested in hearing our concerns and will investigate and follow up. He also gave us good tips for maintaining our units.

Gr
Review №3

Great service and friendly staff! As a first time homeowner, the first big expense like this is a big deal! Im grateful to have a company that I trust to do quality work. Jackie, Sandra, Alex and Quentin were all so wonderful and made the process easy from financing to installation. The guys even put my shelf and laundry detergent back! Very clean and thorough, highly recommend!

Gl
Review №4

Pedro provided excellent customer service during our winter check up. He gave me options on how to reduce electricity bills and maintain the AC unit for better efficiency and longer life.He was also polite, respectful and thanked me for my business! Such a pleasure to do business with a professional!

Ca
Review №5

We were fortunate to have Christian and his colleague Travis work on the air conditioner ducts in our home and also install a UV light. They were both friendly, calm, confident and professional. They took plenty of time to explain to us what they were doing. They were good at working independently as far as moving furniture, etc. went. We appreciate their work very much and recommend them highly.

Al
Review №6

Coy did a great job servicing our AC unit. He was very thorough and explained all the options. He even went above and beyond by providing recommendations for the future.

Sc
Review №7

CJ and Roberto came out to my house to do a standard service on my HVAC units. After discovering The capacitor was almost dead, and there were no floaters in the drip pans they explained the importance and significance of each. I didn’t feel like I was being “sold”, more so educated. I had previously used another company to do regular maintenance, but their prices were outrageous. Dring had all around excellent client service from the initial phone call I made to them showing up on time, and even providing a map of where their service vehicle is so you know when to expect them. I also hired them to clean my ducts as it’s apparent that they need it. Dring is coming back out in two days to do the duct cleaning and hope the staff are as professional, honest, and thorough as CJ and Roberto were! Pricing was very fair, and highly recommend Dring! Thank you, guys!

G
Review №8

Coy did a great job and was very detailed in explaining what I need. The pictures and his explanations helped me to understand everything. He is the example of professionalism.

Ap
Review №9

I have a service contract with Dring, and Travis Barnett came out today to do a heat check. He was friendly and professional, and showed me photos of the different components of my system and explained their condition. I appreciate the good service.

An
Review №10

Travis and Jon performed a tune up to our HVAC system. They also performed a drain pan treatment, which prevents clogs, found a defective contactor and installed a hard start kit, which helps elongate the life of the compressor. Their work was very thorough, and the invoice received details all the work done, including photos of the systems. They also keep a history of work done in the past, which is helpful for reference. Thank you.

Li
Review №11

Always a great experience! Coy has been coming to our house since we bought it and always gives us honest advice and does good work on our units. Thank you!

Da
Review №12

Coy was very nice. On time and quick! He didn’t try to upsale or anything. I’m so happy to have heat again!!! Thank you very much.

Ja
Review №13

Had an appointment set up for AC. Received a call stating they had to cancel and reschedule. It was rescheduled. Again this company cancelled the appointment. They told me a Manager would be contacting me and never did. I hope no one ever uses this company as they do not keep up with their appointments and not caring about your personal time they do for them and not for the client. Would not want anyone to ever go thru what this company put us thru. We finally called a competitor (once we knew this company is not one anyone would want to deal with) and they took care of us right away. Would stay away from this company.

Me
Review №14

Got a call this morning from Sarah saying my maintenance contract has expired. I informed her that I have not got any email or texts about my service appointments and I had 1 more paid service remaining. She refused to honor my paid service appointment. I spoke to Sandra, Manager and she refused to help. This is unacceptable. They were rude and unapologetic. When I had my AC done by this company, they clearly informed me the front office will call to schedule annual service appointments. The company failed to do this. They call when the contract expires, so they can get more money without doing anything.

Ja
Review №15

Jay Thompson is awesome. Our heater was not working for couple of days, Jay came and did some diagnostic and found out that there was low pressure on our gas and it was a state issues . Coserv came and fix the issues and now our heater is working. I saved this company number now. Will be calling back in spring for service.

La
Review №16

Christian was awesome and very helpful explaining new discounts that are available to our account. He also helped us sign up for automatic delivery of filters in the future saying a lot of money. My miniature schnauzer Bonnie Sue truly made a new friend today, she followed him everywhere. Thank you Christian for your amazing customer service and your kindness and support of helping children in need.Little Bonnie was waiting for you to come back!! Thank you again for your quick service and your patience with helping us with everything!! And with Bonnie!! And everything you’re doing for all the kids in need during the season.

Sh
Review №17

Branton was very informative and helpful, explained everything thoroughly! He will be requested by us for every visit! Great technician!

Ti
Review №18

Christian Olguin & Travis Barnett serviced our furnace, cleaning and repairing as they went. They did an excellent job, were efficient and quick. I highly recommend this team!

La
Review №19

Your crew came on a holiday weekend and replaced my A/C compressor unit effectively and efficiently. I was previously in the business for 15 years, and I recognize and appreciate their professionalism and the additional special touches they exhibited throughout the installation. It was the best A/C service I have received in the 49 years I have been in Dallas. They deserve an extra pat on the back.

Ja
Review №20

Just had periodic maintenance check of my AC/Heating system by Coy Watts of DRING. He is a very professional technician and I will be honored to have him again for the next 6 month check.

Be
Review №21

We had excellent service from Franky. He was professional and efficient, and explained each step of the repair process to us. We so appreciate the great customer service.

Fr
Review №22

Wow is all I can say. After having the unfortunate experience of having to replace an HVAC system in the middle of all this heat, I can say Im glad I used Dring AC to assist me. From the appointment scheduling to even being able to move it up earlier was the nice part. Now as Im sure weve all had to deal with, after getting of the shock of the cost, necessary of course, today was the install and the crew consisting of Brandon and Derrick, truly made my day. They were professional and courteous and ensured that they answered all my questions. They were meticulous in ensuring that everything was proper and to my satisfaction. As I sit here now enjoying some cool air, all I can do is say thank you and kudos to these two excellent young men. Thanks for a job well done.

Ra
Review №23

Just want to thank the Dring team that came out to my house for an install. Miguel and Angel did my install in record time. They were very courteous and professional to my family. Keep up the good work guys.R Martinez

Ri
Review №24

Working with Dring Air Conditioning has been a wonderful and painless experience. From the first call with Tina asking how she could make me smile today, to the completed installation, everyone has been professional, hard working, polite and dedicated.Tina scheduled an initial meeting with Coy and Jay to have a look at my old systems and quote me new systems. I enjoyed talking with them and learning of the new technologies available.We settled on two complete new systems and scheduled installation the next day.Jose and his crew, Raffael, Jacob and Mike arrived at 9:00, explained what they had planned, and began work. They painstakingly covered our stairs and hardwood floors and spent a long grueling day in the attic. All through the day they were all polite, hardworking and diligent. And completed the replacement of both systems in one day.I highly recommend Dring, and have recommended them to my neighbors and friends. You can’t go wrong when you work with Dring. Our home has never felt this comfortable.Thank you Dring,

ro
Review №25

Update: For many years now, we have used Dring for our AC & Heating needs. Today, Jon G. came out to perform routine maintenance. We’re very satisfied with the work completed by Jon. He was professional, friendly, and thoroughly explained the work being done. Great service!During the past several weeks we’ve had several projects completed by Dring AC andhave been pleased with their responsiveness each time. We are extremely pleased especially with Alfredo. It’s apparent that’s he’s very knowledgeable and is excellent at providing us information, answering our questions. He’s very detailed oriented, certain to provide the best possible service. We appreciate him and his professionalism.

Co
Review №26

Coy came promptly and has professionally serviced my hvac twice now. He gives great advice and is very friendly

Ja
Review №27

Roberto was very knowledgeable, courteous, and professional. He kept me updated on his service activities every step of the way and explained the check-up results with me in a very thorough manner. I am very happy with the service that he provided.

E.
Review №28

I had some major AC work today on two units and 2 air handlers. The crew of Brandon, Quentin, Derek and Raffaeo arrived on time at 7 am to get started. They were amazing! Very efficient-went right to work-- very professional, polite, affable. I have never worked with such an amazing crew ! They are amazing and I hope others get to work with them. They were here 6 hours , got me back in business, cleaned up and were just great!! Thank you to all 4!

Be
Review №29

Coy covered what he saw with pictures and gave me the information that I needed for the next visit. He was personable and professional

Ro
Review №30

Don’t trust a company breaking the law by sending unsolicited commercial emails. Poor business ethics which I’m sure translates to their work.

Jo
Review №31

The technician was very professional and took time to explain everything to me. The photos were very helpful.

Li
Review №32

Coy is the best! Knowledgeable and friendly plus he takes the time to explain everything clearly. Thank you Coy!

Al
Review №33

Dring replaced our aging air conditioning system last June and they came out for a yearly check-up recently. We are very happy with our system and especially with the service we received from Christian Olguin and Leo Olguin. They were very thorough, respectful and showed a great deal of knowledge about their work.

ני
Review №34

Recommended the best HVAC team in DFW area. Will be always there for the customer. Professional service technician Chris Thank you!

We
Review №35

I got my winter service performed and Christian was the technician. He was thorough and explained everything to me. He offered me solutions to help my 1 yr old system last longer. I appreciated the time he took to answer all the questions I had. He was respectful of my property and didn’t mind that my two cats, Chester and Peach, who wanted to say hi to him. We shared a few cat stories and he even petted my fur-babies.Thank you Christian and Dring for taking such good care of my heating and cooling system.

E.
Review №36

This company has become as much family as any organization I have used.There commitment to the safety, health, and care of my family and our home reflects greatly on their organization.I highly recommend Dring Air.Also, Linda is extremely helpful with reminders about upcoming service appointments.The Technicians are top of their field.I made the right decision by hiring Dring for all of my A/C needs.

Li
Review №37

Chris came out for a repair and was extremely knowledgeable. He completed the repair and gave us options on a new unit and maintenance vs. keeping the existing unit. He was never pushy either way, he just gave us a full explanation of what is going on with our unit and what our options were. We opted for a new unit. Chris provided us with a quote and it was comprehensive as to what we could expect and pricing was very reasonable.On day of install, Luis and his crew came out. They arrived exactly when we were told. They worked diligently and were very friendly. The guys were very respectful of our home and time. They explained everything they were doing every step of the way. I wish all businesses were ran with this type of professionalism. We could not be happier with the service we have been provided and will definitely continue to do business with Dring.

Ke
Review №38

I called this company after hours and was so thankful they were able to come out same day. I didn’t mind paying the $200 service call charge. It was the up charge of $500 on a $100 part that was criminal! My AC unit needed a $100 capacitor & Chris charged me $599. I don’t know anyone who makes $500 /hr in this vocation. He told me it was labor for 1 hr. Don’t use this company, they are criminals preying on customers during our hot Texas summers.

Hi
Review №39

Christian came with new hire Carlos ; both were efficient, thorough, and completed their work but helped me with an allergen issue. I was searching for air duct cleaning and had looked at 2 other firms but will book with Dring and have longer term plans to install a much better filter system that will filter more and have anti microbial benefits. Good use of our time during this call!

Me
Review №40

BRANTON HANDS DOWN THE BEST TECH I EVER MET !! YALL NEED TO PROMOTE THIS GUY TO THE HIGHEST LEVEL ASAP !!!

Pa
Review №41

Coy watts came out to service our Heater.very nice very respectful..

Gr
Review №42

Chris was great. Highly knowledgeable and informative. Did a complete assessment. I have been very pleased with the whole process with Dring. He was honest, forthright and flexible. Dring has been a great choice. Install went well. However the unit stopped working about 4 hours later. I called Dring spoke to a wonderful service representative named Sarah. Best ever. Dispatched an on call technician Ed, immediately. Fixed the problem in short order. Great companies are judged by what they do when something goes wrong. Dring is a great company..

Bo
Review №43

Coy Watts was extremely professional and knowledgable. He gave me an estimate for a new system quickly and I signed off within minutes. All ready to go.

Re
Review №44

Kevin I thank you so much for everything. OMG Kevin is the best BEST and super professional knows his stuff and he is so super nice and kind. Send him back for my next service please. I like how he gets it DONE he comes in and make sure our service is on point. Thanks Kevin Blessings to you and your family.

Ro
Review №45

Tony Payen serviced my Ac/Heating Units he was very professional and knowledgeable. Hope Dring realizes what an important individual he is and keeps him employed. He is definitely the reason I would continue to use Dring.

Al
Review №46

Yes The Technician Branton Done A Excellent Job Requesting him Back!!!!?

El
Review №47

Thanks to Coy and Christian, the outstanding Dring Air Conditioning & Heating technicians for their exceptional professional Air Conditioning tech services today! It was greatly appreciated and I sincerely appreciate the two of them educating me with the concern I had today with one of my AC units and then, with both of them diagnosing the concern and repairing it today! Thank you both again for your sincere patience, time and taking the extra effort of explaining everything to me of what was done to today, so I could fully understand! Well Done! Enjoy life! Stay cool, hydrated and safe!

As
Review №48

Great service and great people. Love how they show you photos of everything they need to replace so you can actually see the issue. Highly recommend!! Chris Shriver EXCELLENT communication.

Ma
Review №49

I called Dring AC for a $70 ac summer tuneup. The only reason I even called them was because they bought out the company that originally installed and maintained my origian AC, SunAir. At the time my AC was working without any issues. Dring came out on July 7 for the tuneup. He looked at the system and said there were parts that needed to be replaced. I specifically told him that I was did not want any repairs done because it was working fine and I asked for an estimate for replacement. He called a sales rep to come give me an estimate for replacement. While speaking with the sales rep, the tech said Im just going to replace your contactor to keep you running. which I did not authorize him to do. The contactor was one of the parts he claimed needed to be repaired, however I had already told him that I did not want any repairs done because the ac was already running fine. Then the tech came back inside and said after he changed the contactor, the capacitator blew. He then went to replace the capacitator, and a second one blew. Now Im left with an ac that no longer worked, and according to Dring, was now unrepairable. This entire interaction is all on video, down to the last word, thanks to my home security system which covers both the interior and exterior of my house. At this point its late on a Friday afternoon, my ac is out, its over 100 degrees outside and I have a pregnant wife and 3 pets living in the house. I had no choice but to move forward with having them replace the ac and was denied any opportunity to do my research or get quotes from other companies for replacing the system. On July 8, they came to replace the system. System was replaced, however, they were supposed to rerun the duct from the ac to the master bedroom and did not do so, despite that being one of my primary initial concerns not to mention was specifically told they would do that during the installation. They also took my $200 Nest thermostat and left a huge mess in the attic. When they finished the installation, I was handed an ipad to sign that didnt show me anything other than to sign. I received zero paperwork from the company at any point in time, not even for the loan I had to take out to pay for the replacement. Infuriated, I started to call other companies to get quotes and discovered I was SIGNIFICANTLY overcharged for the replacement system by almost double what it should have cost, literally thousands of dollars. Additionally, I have to find another company to come resolve the duct issue that Dring was supposed to complete and replace my Nest. I was also charged an additional $1k for service to clean all the hvac ducts, except when the duct cleaning company came, they informed me that there was no reason to clean the ducts since a majority of them had just been replaced. After filing a complaint with the BBB, the issue was considered to be resolved upon someone from Dring calling me and leaving one voicemail and then never returning my return calls.Not only was Drings service reprehensible, it should be criminal to get away with the price gouging that they use. Theres no better evidence for this tactic than their pricing timeline structure. Although it is commonplace for companies to use price incentives to encourage a purchase sooner rather than later, the sheer gap between their price for today vs one week vs one month, a gap of more than $10k, is just proof of how much they are padding their profits, all at the consumers expense.At the end of the day, it is absolutely egregious for a company to come in for a tune-up, literally break your AC that was working when they arrived, and the extremely gouge you on the price of replacement. Its beyond egregious.I would NEVER let DRING touch my hvac unit EVER again. Youve been warned.

Br
Review №50

Christian, the Dring technician, was very professional and well mannered. His evaluation of our system was very thorough and he explained the results clearly. Longtime Dring customer, and always happy with their service.

Ch
Review №51

A friend of mine had just use Dring and recommended them to me. Two days later I had an appointment. Great recommendation! The technician , Jay, was knowledgeable, well mannered and friendly, even with the temperature 106 degrees. He cleaned and checked my system and gave good advice on how to maintain my unit. Thank you.

Je
Review №52

Stephen King was absolutely fabulous! Professional, knowledgeable, kind, courteous... explained what he was doing throughout his visit. Easy to talk to. Dressed well. Wore shoe covers... I called last night and today they sent me an Angel! Great Service! I will definitely refer them to my friends and family! Cynthia Smith

Lo
Review №53

Ken Lewis delivered great and timely service! He had no problem with letting me follow him around looking over his shoulders. He answered all my questions and very patient with me without any pressure to do anything until and if I felt good about it. Thank you Ken!

Be
Review №54

Coby was awesome! He was very personable and really helped me understand the needs of my system. As a first time home owner, having someone to walk me through everything patiently was extremely helpful! Couldn’t recommend him enough!

S
Review №55

Dring has been servicing my Moms home for more than 50 years and they consistently do a great job and go above and beyond. Thank you Christian and Kevin today - great job 👍.

Da
Review №56

Had AC system checked for the season. Alfredo was on time and very professional. Dring does a good job analyzing and listing any issues that may be upcoming. Solid company at a fair price. Would recommend.2nd post: A month into the summer heat season our AC went out. I called Dring the same day and they were able to send out a repairman within a few hours. Tony Payen was up to the task...very professional and he knew his business. After a new conductor was installed, we were all set. I want to thank Tony and acknowledge how good he is. It was nice to know a company is willing to go the extra mile in order to assure our AC stays on.

St
Review №57

Great work attitude. Robert Rodriguez is an excellent hire. He knows his product & presented several options.I’m pleased with Robert’s work.

Su
Review №58

Our technician Coy was friendly, polite and very knowledgeable. I have used Dring for years and have always been very satisfied with their services.

Te
Review №59

Dring is great. My AC went out when in was 107 degrees outside. They had Coy out to my house with in an hour. He was great and quickly resolved the issue. Then, when I got the bill, I was surprised at how reasonable it was. They do not exploit emergency situations to make a quick buck. If you have an AC issue, call Dring first!

Te
Review №60

I just needed a tune up and Dring sent Ken to my house at the appointed time. He quickly and professionally assessed my system, checked everything out and cleaned my outside unit. He had many good suggestions as to better care for my system. My system is only 2 years old and didnt need any repairs, only possible upgrades to make it run more efficiently and save money. Now, thanks to Dring and especially Ken, I have peace of mind. One of the main reasons I asked for a service call is that in the DFW area of Texas, were experiencing a seemingly non-ending string of 105 to 109 degree days and I wanted to make sure Im good. Im too old now to be without A/C

Je
Review №61

Coy and Jay were fast, efficient and honest...going as far to help me get additional quotes. Would recommend highly!

St
Review №62

Kenneth Lewis an Ed Bonilla are awesome. Did a great job loved there professional. They where on time informed me of all that was great with my system. An even added me a hard start. I love the way Mr Lewis explained to me all I needed to now an recommend him to return for all my maintenance. Will recommend Dring to all my friends. Great job I am happy

Ri
Review №63

Easy and no pressure. Took care of our bi-annual maintenance and we are ready for summer.

La
Review №64

Christian Olguin did a great job. Im very pleased with the service. Very professional and respectful of the property. Great attitude a joy to work with. 5 stars 🌟 🌟🌟🌟🌟. Installed new insulation in attic. It feels a lot better in our home. Before it was to😰 cold, and to 😥 hot and now we are 🤗 comfortable. Its wonderful 😊.

Ki
Review №65

Coy was very thorough. Explained everything. Showed pictures. Made recommendations. Very friendly too.

Th
Review №66

We had a post installation issue with sealing off the ac closet and Linda provided excellent follow up and resolution with the Dring team. Thanks for going to bat for me, Linda.

Li
Review №67

For the last 25 years I always asked for Coy at Sun Air to be my service person. Dring has my business because they bought Sun Air and Coy came with. Really gifted technician, honest, thorough, great problem solver, and very personable.I give Coy 5 stars for exceptional work and great customer service. Thank you.

Aw
Review №68

We recently moved in our nice clean house. Our property manager sent this guy from Dring named Christian. He did a nice job. Very satisfied with his work. Would definitely recommend.

Ju
Review №69

Trey did an amazing job...he came in with professionalism from the start and then naturally carried it forward to conversational nature. All while explaining my ac, the process he was doing and then the results. Excellent service and highly recommend. Including their system to let me know when and where they are in coming to the appointment.

Ke
Review №70

We’ve used Dring Air on contract since experiencing an issue last summer. This past week, we heard the news we knew was coming (need new unit), but it was all handled courteously and expeditiously. End to end it took a day for the actual replacement/install, and it runs more quietly and less often. The price was also reasonable given the work we needed done. I was impressed by the sales and service teams, and would recommend Dring to anyone asking for a referral.

Er
Review №71

Dring installed a new system into my house. The installers were courteous, friendly and kept their work area and traffic area clean. The person who quoted me was honest and took the time to show me important areas of my system that was of concern. They had the system in stock and installed it rather quickly. The new system cools my house much better and more efficiently. I would recommend them again and will contact them for my second system when ready to replace.

Je
Review №72

Chris with Dring was AMAZING!! He showed up to my residence and was very friendly, knowledgeable and professional. Inspected my units ran some tests and immediately diagnosed the problem. Took the time to explain to me so that I understood what exactly was the issue with my unit and then explain the steps on how to get it resolved.Absolutely the best HVAC technician I’ve ever done business with!

St
Review №73

Kenneth Lewis was AWESOME!! He explained everything fully and was very thorough. Best representative for Dring and any other A/C company we have ever. We won’t have anyone but Ken come out from now on!

Se
Review №74

Quick response to my first phone call. I had dampers installed in my home. The company gave me advice on how to save my money by only buying what I needed and they earned my trust quickly. The install was done next day, and finished faster than I expected at a cost lower than I planned for. Overall a great experience!

Li
Review №75

Ken Lewis was great. He was polite and professional. I’m a little irritated at the delay. I was originally given a 10-2 window but he didn’t get here until after 7 pm keeping me from plans for the afternoon. I was also given incorrect info about the filter I needed. Luckily Ken had one in the truck he had purchased for his own system and used one to replace mine to clear the replace filter warning on my thermostat.

Kr
Review №76

Branton came out to service our two units. He was very professional, knowledgeable & thorough.

An
Review №77

The team at Dring especially Linda and Carlos have been very helpful with our new Air Conditioning & Heating System! Thanks to them, my family and I have the peace of mind cooling off this summer without any hassle. Thanks again!

Ma
Review №78

Chris found large piece of insulation broken off “squirrel cage” housing caused by dragging new ECM motor installation across insulation of said housing. I’m not really happy paying $99.00 to fix a problem caused by the Kleenair/Dring technician who installed the new ECM blower motor - since that was the root cause of the problem!

Gr
Review №79

Nothing positive to report. I took advantage of their promotion AC tuning early in the summer, and decided to review now when my systems long time fixed and (not by them) and work flawlessly. The technician was on time and courteous when arrived. I handed him over 3 new filters to replace as part of the maintenance. In an hour or so I was given the verdict: just buy 2 new systems (I have 3 total) from them to fix my problems. After I politely asked how about fixing the problems before committing $30K+ to new systems, I was told about several irrevocable problems since the systems were installed (over 10 years ago) and polite insistence on new systems, or at least replacing evaporator coils ($10K+). Ive said no to new systems before figuring out what is wrong, but wasnt given exact diagnostics either - just educated guessing. The technician insisted that his excellent professional experience should be enough for me to immediately commit. I politely said no after which he quickly finished up, charged for servicing 3 systems, and removed himself from the property. Shortly after I found my 3 new unwrapped filters I handed to him sitting abandoned and forgotten in the attic. That gave me a reason to doubt if the rest of the maintenance was left in the same state. I was at square one - none of the systems serviced have been better (or worse I suppose). Im giving one star for politeness and punctuality, more stars or less would be unfair.

Er
Review №80

Jose and Raffael were fantastic. Arrived promptly, quickly diagnosed the problem, explained exactly what they were going to do in terms I could understand, and got the job done efficiently.

Mi
Review №81

Overall great experience with these guys. Ive been using Dring since 2021 when I needed my whole HVAC system to be replaced. Ive since continued to use Dring for maintenance, tune-ups, and repairs. They are excellent communicators before, during, and after service so theres never any surprises. They have been extremely responsive and timely, even for someone like me who lives far outside the city. Dring has also always been fair with me on pricing. Their techs are always super professional and respectful towards my family and our property. Our latest experience with technician Abiel Rodriguez was exceptionally great and left us with the feeling that weve made a good choice in remaining loyal Dring customers.

Ti
Review №82

Great first experience, called on a Saturday for a tune up, scheduled on Monday. Chris the tech was super nice, knowledgeable and professional, been in the business for 24 years. Also like the company’s follow up system and received a text confirmation with a picture of the tech that was coming out. Will be using them for sure!!

Az
Review №83

What an experience, I called Dring around 1:00 PM on Friday after speaking with 4 other companies. Dring rep showed up on my door with an hour. They gave me a price with additional things for lesser price and next morning at 8:00 AM they were at my door to install. By 1:00 PM they had installed A/c and furnace unit. Reconfigured air ducts and cleaned the house as if they were never there and were gone. Amazing people and team. I am extremely happy and would love to recommend them.

El
Review №84

When dring got here I was upset because of how long it took for them to find my address. But once Kenneth Lewis got here an explained the situation an begin to service my system my whole opinion of this company Changed Dring has very respectful employees who listen an care about there customers. I am on a budget an they went the extra miles to help me afford the maintenance I need on my system. Thank you Dring for your help an service. An thank you Kenneth Lewis for caring an doing all you can to help. I recommend this company to everyone. Well pleased

Sh
Review №85

Alfredo is an excellent and knowledgeable technician. He he also very kind and polite. I have zero concerns about his work and performance. Dring is a great company!

Da
Review №86

Completed project adding zoning and design correction to supply and returns. Quote to completion was 2 days with the low bid. Initial tech (Jay T) was great to work with. 2 install teams led by Victor completed high quality work. System is working awesome. Highly recommend Dring.

Ju
Review №87

These young men (Quinton and Christian) did an amazing job. I have allot of issues in my home and no matter which obstacles these men ran into, they tackled them with ease! They kept a positive attitude and were a joy to have in my home! Thank you for helping me eliminate some of the major issues I had! I appreciate your hard work and if I am presented with the opportunity, I will recommend you any chance I get!

Ma
Review №88

I cannot say enough positive things about this company. First, I had booked them for a diagnostic and a quote. Along with a few other companies. As the tech was on the way I called them and told him I did not need a not diagnostic and needed a quote instead so they did not charge me for a diagnostic and instead gave me a free quote. The salesman Dustin was phenomenal. No pressure explained everything. Pricing was very good and very competitive. They said they could install the next day. So 8:30 the next day they showed up and were done about 2:30 brand new system installed. They cleaned up after they were nice. Overall very pleasant experience. I will now use them for the foreseeable future for all my HVAC needs.

Ri
Review №89

As always, Coy was very courteous, professional, and helpful. Thank you!

Da
Review №90

Luis, Alex & Zeeba were all very professional, tidy and thorough. Very pleasant and courteous. And can’t thank enough our salesman, Alfredo. Walked us through everything we needed and advised on things we didn’t. Really worked with us on price and added some benefits. Comparative quotes we got from others weren’t even close to Dring.

Da
Review №91

Dring AC was a fantastic service. A knowledgeable technician arrived, diagnosed, and fixed the issue. He knowledgeably answered any technical questions I had and I felt the cost was extremely fair. Dring made a loyal customer out of me.

Br
Review №92

Dring acquired my previous AC company. And I was a bit concerned when the Dring techs showed up because I knew all the techs from the previous company and was comfortable with them and had some trust built. But Abiel and Ken were great. They recommended a reasonable repair that I was expecting, they were professional, got the work done in a timely manner. I am no longer concerned and look forward to continuing as a customer.

Do
Review №93

We had a fault code pop up on our system, so we called in for service.Alex S. showed up on time, ready to go. He asked some questions to make sure he understood what was going on. He quickly diagnosed that the fault was related to leaking freon and then showed me a video of the sensor identifying the loose connection. He tightened the loose fitting, refilled the system with freon, and got us back up and running in short order. Alex S. is a great example of what we have come to expect from the fantastic team of technicians at Dring. Professionalism efficiency, and courtesy. Thank you for another great service call.

Jo
Review №94

Kenneth lewis came to my home. An I have never seen such customer service. I am so pleased with Dring an there service. He answered all questions. Took me out an showed me what was needed on my system. Very responsible an very respectful. He also help me take my trash out an ask if there was anything Dring could do to help me today. This young man represent Dring very well. Thank you Dring for great. Service an thank you Mr Lewis for a job well done. I recommend DRING to everyone Great Company.

So
Review №95

Ken Lewis arrived on time to perform seasonal maintenance on AC system. Professional, knowledgeable , explained in terms I could understand. Addressed some long standing issue I had and with a couple of phone calls , he resolved the matter in a very satisfactory manner. Will continue to use Dring!

Li
Review №96

Before Dring I was a faithful customer of Sun Air. Ive been depending on Coy as my tech for decades. He is impeccable in his work. Today Coy was unable to make the service call so Kenneth Lewis came instead. I almost cancelled. However, I kept the appt. because maintenance call was due.Kenneth was able to take care of everything skillfully and helped to build more trust in Dring. Thank you Kenneth! Thank you, Coy!

Ca
Review №97

Roberto Gayton was great and very professional. He gave us recommendations to extend the life of our air conditioner. I recommend Dring to all my friends. Thank you for all yall do for your customers.

Pa
Review №98

We are new Dring customers as our old company Kleen Air Services sold their business and highly recommended Dring.We were having problems with distribution throughout the house with some rooms being too cold or too hot. The team at Dring was very professional and through. Dustin was the first to come out and inspect our unit. The next day, Alfredo came and went over several options. We purchased a Carrier system along with new ducts. Christian and Quinton were the first team members to start removing all our old ducts/equipment. The remaining team members Alf, Zeba, Luis and Victor followed to complete the install. The entire team was so professional and courteous. We had a great experience with Dring and will continue using them as our new A/C company.On 11/14/23, Christian came and serviced our system. He was outstanding from start to finish. He was very professional and knowledgeable. Thank you for a job well done.

As
Review №99

Got two brand new hvac systems and repiping performed. Excellent service and experience in every way. On time. Professionalism. High quality work. No cutting corners. Responsiveness and great customer care. Competitive pricing. They delivered it all. Highly recommend them. Chris, Arturo, Quentin, and team were awesome.

De
Review №100

Christian and Carlos were my technicians it was a pleasure having them here to service my unit. They were friendly, super easy to communicate with and kept me inform throughout the entire process. I would rank them at the top of the leader board. Thanks for being so kind and informative. I would recommend either one of these two technicians for return service on my unit or to any customer’s unit.

Ma
Review №101

Ken Lewis was very courteous and professional. We had a few laughs for some reason. But he was confident that the people working in the attic tomorrow will not pass out up there.He doesn’t know what rugby 🏉 is!

Ja
Review №102

Christian and Kevin were extremely professional, informative, polite, very personable, and knowledgeable. We would appreciate having them as our techs for future appointments .

Ma
Review №103

Chris was very thorough in the 21 point inspection and was very happy to explain what was being done and what to look out for. Very nice service call, so give Dring a ring for your A/C repairs and service.

Kr
Review №104

Dring has been maintaining our system since purchasing the house. Theyve been prompt and professional with knowledgeable technicians who are able to answer my questions with clarity. Ive already recommended then to family and friends and would recommended them to anyone looking for a trustworthy and reasonably priced, honest hvac maintainer.

Ri
Review №105

Excellent service. With 2 elderly people in our household, Dring Responded to our A/C unit going out on us and were there within 2 hours the same evening and fixed the problem. Ed was polite, professional and knew what he was doing. He worked tirelessly in the heat and got the job done. Thank you.

Li
Review №106

I would like to acknowledge Alex and Linda for the professional customer service they provided. ALex was on time, very friendly. He was customer service oriented and answered all questions satisfactorily.I have spoken with Linda several times and she is awesome to work with. So helpful and caring.Alex and Linda are great representatives for your company.Please give them a great big thank uouThank you

Sy
Review №107

Kenneth Lewis did an excellent job on the repairs in the home. Quality of work in the home was excellent an I was very impress with his commitment to getting the job done right. Kenneth came in started the right away an did an excellent from start to finish. His work reflects well on the company’s commitment to getting the job done well!

Jo
Review №108

Update - weve used them 3x since original service. Theyve come out to answer questions from original duct repair, providing our AC tune up, and now for AC repair when a capacitor blew. Scheduling has been really easy - especially when we need something repaired soon! Their service techs are the absolute best! We have had some of the best guys guys come out. All are class acts and have done great work! Huge props to Coy, Abraham, Alberto, De Carlos, for all the great work each has done when theyve come out!‐---------Great thorough duct cleaning and repair service!Dring came out to provide an estimate on air duct cleaning. They were incredibly through and provided context and answered questions throughout the inspection. Keith, the inspector also was kind enough to change one of my filters that was long overdue. While the estimates they provided were not cheap, they appeared thorough. Dring was also willing to work with us to add options we wanted or remove things we didnt.Updated 1/17 - When the guys came out to do the work, the crew was incredibly nice, respectful, considerate, and responsive. I had them do deep cleaning, brushing / vacuuming, and sealing on all the vents plus an install of a new plenum into my upstairs furnace to replace some incredibly shoddy work done by a certain letter#number AC company that was rigged up prior to me moving in the house.When the crew arrived, they were right on time, they asked before they did things or if they could touch or move things. Plus the work they did seemed really thorough, and if they had questions they always stopped to ask me throughout (without being obtrusive or imposing). When complete, they showed images of the work when they done.The one call-out for this group was that I felt we missed an end-of work walk through for all the rooms. The pictures were great, but if we had done the full walk through I feel we may have caught the two spots where they missed cleaning up / vacuuming up two clear spots of debris (one being a spot they forgot to grab their drop cloth). Neither was anything major and neither was enough to drop the rating below 5 stars. All that said, Id recommend this company. It can be a little bit on the higher price side, but the work seemed worth it!

Br
Review №109

Chris came to my house today (11/2/22) for a consultation and he provided deep details to my husband and I of the services provided, what we should do, what we can do, and cost estimate. I enjoyed my interaction and can’t wait to see how the installation technicians engage with their customers! Thank you Chris!!!!!I called customer support to scheduled my appointment for services on November 3 and was confirmed via phone for November 4. On Friday, near the end time for arrival window, I called Dring to get an ETA and found out I wasn’t on the schedule because someone was supposed to call me back the day before to reschedule. I will admit I was irritated with customer support because now I have to rearrange my plans for the weekend. I did accept Saturday services to arrive between 10am-2pm because I had an early morning appointment elsewhere. Saturday morning I receive a call at 7:45 am saying the technicians were on there way. I asked support if there were notes added for late arrival, Sara replies “yes, there’s a note to arrive after 9, but we didn’t know what for so we sent the Tech.” I politely explained to Sara why the techs can not be on route to my home because I won’t be there until 8:45-9:00ish. Needless to say, Customer support can use some training and better communication skills.Now on to the highlight of my services! Christian and Quentin were phenomenal. They cleaned as they worked and were quick and communicated well. I want to say either my husband or myself were given hourly updates on what was left to do and timing. These two will def be on my request if I even need repairs again :)

Cl
Review №110

We had Sandra and Chris come out to look at our system after getting conflicting information from other vendors on what the cause/solution was for our A/C. They were professional, knowledgeable, and straightforward on what the problem was, what solutions were available, and what risk each path entails. They were patient in explaining many things that were outside the realm of our immediate problem. I wish I had found them first as it would have saved me a lot of headaches

Kr
Review №111

Dring is the best - so responsive and helpful, with a lot of experts who come quickly if there’s a problem on a 105 degree day. Their technicians are thorough professionals who are also really nice - they go the extra mile every time.

Ke
Review №112

Our air-conditioning stopped working on Thursday morning, by Thursday evening Dring had somebody at the house. Ed Bonilla, Service Technician, was very prompt, and courteous when he showed up. He was quick to explain the procedures he was going to take to determine the issue, and found the issue quickly. He cleaned our coils on our outdoor compressor unit, which solved the issue. I appreciate Dring, because they do not try to repair parts which do not need to be replaced.Highly recommend this company and to get on their service plan

Ra
Review №113

Roberto G was awesome. Timely and thorough. He did great job. Very happy with his work.

Co
Review №114

We recently had our heating and air replaced by Dring. We are very happy with the system they recommended after meeting with us to determine needs and issues. They were able to do the install right away and the crew they sent were all polite, cheerful (in spite of it being such hard work), efficient and very skilled. They answered all my questions and made sure I understood the new thermostat and any new features - like the special French drain for the evaporator pan. No one was frustrated or grouchy and they were working in the attic, in Texas, in JULY. The unit itself was repositioned to make everything more functional. The additional duct cleaning was WAY overdue and we are so glad to have added that in. A couple of small things afterwards were quickly taken care of with grace and efficiency. We highly recommend talking to the people at Dring.Jose, Alex, Jesus, and Alberto were a great team, working well together and supporting each other. Christian and Le Darrien were the duct cleaners and synced their jobs well with the installation crew. It’s clear Dring supports its employees. We appreciate that.

Ga
Review №115

Kenneth lewis came to our home before an did a great job doing the service on our system. He was great then an even better now. He is polite. He informs us of what we need to keep our system running great. If i had it my way i would have no other tech come out but him an Ed Bonilla. They did a awesome job. There hard work represents your company will. Thanks alot.

Sh
Review №116

I have been thinking that my AC system was in need of a semi annual check up before we marched into the brutal (Texas)summer and while I was watching GMA, I saw a commercial for Dring Air Conditioning 70 year anniversary. I made an appointment and the speaker on the other end of the line was the most Professional. The AC Tech (Ed) showed up promptly and thoroughly explained what all he was planning to do. He swiftly went off to complete his tasks, as he came to stop he took the time to further explain his actions. I was so impressed with his professionalism that I signed up with their subscription services where they maintain the unit twice a year.

To
Review №117

Extremely superlative service in every sense. This is NOT a generic glowing review. Kenneth Lewis, the professional that Dring sent to us, gave us the straight talk of what we needed and what we DID NOT need, and showed us why it was so, explaining to me as a layman. Even though we’ve never had a problem with Dring, I am now inclined to specifically ask for Kenneth in all future matters.I now have a friend in the HVAC world.

Cl
Review №118

Ken Lewis did a good job. He was very thorough and explained what he did and made recommendations for a condenser saver. I was very satisfied with his work.

Ke
Review №119

Let me start by saying I am not one to do reviews, (hence why it took me a few days). The other day I was at my elderly parents home during a maintenance call and I was blown away at the customer service. Ken Lewis was extremely professional and knowledgeable. There’s usually hesitancy whenever a worker is coming out because I’m afraid of them getting taken advantage of, but this was far from the case. Ken was able to answer any and all questions myself or my parents had. Now of days customer service seems to be last thing on people’s minds. Ken hands down exceeded all expectations and I’ve already recommended him along with DRING to several other family members. My parents cannot stop talking about how happy they were with Ken’s service. Thank you DRING for being reliable!

Sa
Review №120

Coy has been our AC technician for years and maintained our system so that it continues to perform at its best. We have full confidence that Coy has our best interests in mind. Thank you Coy for the great job!

We
Review №121

Ken did a great job on the maintenance. He also recommended a compressor saver that will help on electricity costs and will extend the lifetime of the unit. Thank you for the wonderful service!

De
Review №122

Alfredo is one of the most personable and trustworthy guy who we have followed throughout his career. He goes above and beyond trying to make his customers happy. I can’t say enough good things about him and his work.

Sa
Review №123

Wonderful crew. We also had a UV light installed. So helpful in explaining what they did. Grateful for the great work. We are so happy with their work ethic. You are fortunate to have such wonderful employees.

St
Review №124

Alfredo Ramos did a awesome job and took very great care of us. Very respectful and helpful on all questions. Would highly recommend him and his company for all the hard work.

Je
Review №125

Coy is the best. He is incredibly professional, answered all of our questions, and best of all, he got our unit working again! Many thanks to him! He is the best tech that we have had so far!

De
Review №126

Coy Watts came out and did my inspection to make sure all is good.with my AC & Heating unit. He also took care of an issue with the contract that was inputted incorrectly.Nice person to deal with.

IM
Review №127

Alfredo Ramos from Dring AC & Heating was extremely professional. He made an excellent assessment of my AC unit. He made repairs and provided recommendations that were very helpful. I would highly recommend his services.

La
Review №128

My family and me are longtime Dring customers. Today they installed a new furnace, AC coils and a additional return. I couldnt be happier with the performance and value. Thanks Luis and Alfredo and the rest of the Dring team! I highly recommend them!

D&
Review №129

My tech Ed B. was great! Showed up timely, professional and very knowledgeable about repairs needed. Ed went the extra mile in my opinion to get the job done 👍🏽Definitely using againDemetrius Saygo Sr

Ro
Review №130

Kenneth Lewis service our system an dos a great job. This is not his first time out an he did a great job both times. Mr Lewis represent DRING Very well an reflect the greatness of your company. We request that only mr Lewis be allowed to return for all our service call. Thank you me Lewis for a job well done an. An thank you DRING for havens great trust worthy people. I recommend this company to everone

Du
Review №131

Very friendly and knowledgeable sales people, great communication through text messages and emails. Extremely knowledgeable technicians who evaluated existing unit and installed a new unit. Very good pricing on new system and installed the very next day!

Br
Review №132

Chris was prompt and thorough. He did a great job, was efficient and has us back up and running. That said, to clean our two condensers, replace a capacitor and install a hard start on one of them, and sign us up for a one-year maintenance inspection totaled $1,433 — which I thought was very pricey. I wonder how that compares with competitors…?

kn
Review №133

I had a representative come to my house for an evaluation quote. When he arrived, it was clear that I had selected the right company to work on my air conditioning unit. Frantz, the rep, made me feel at ease. Answered all my questions. He even suggested ways I could save money. I don’t normally write these reviews but you can’t go wrong if you pick them.

Ri
Review №134

Ken did a fantastic job of reviewing the scope of work required. He was extremely detailed in explaining the process they would follow in cleaning out my entire system which I very much appreciated.

Er
Review №135

I strongly advise against using this company for any type of AC work. They try their best to sell you services and parts that are not needed.I have a 6 year old AC system that has a leaking coil. The system was bought by the previous home owners in 2017 and I purchased the home in 2020. The leaking coil should be covered by the manufacturer 10 year warranty, however, Dring purposely voided this warranty by reporting the leak to the manufacturer under my name and not the prior home owners name who originally purchased the unit. Dring now wants me to buy a new coil from them for $4,500 and the warranty can no longer be used (this party would have been fully covered by the warranty). When shipping around, I found this coil can be purchased for around $2,500 through other AC providers. Be careful using this company!

Na
Review №136

Had a new AC installed my Alberto, Jesus, and Juan. They did a fantastic job, Removed my old AC and had the cleanest looking install after. Couldn’t be more impressed with their professionalism and work, will recommend to all friends and family. Great work fellas.

Jo
Review №137

Dring replaced or air conditioning and heater several years ago and they did an annual air conditioning inspection and tuneup including replacing the air filter. If you are considering purchasing new HVAV equipment or service look no further. Dring is the. Customers are treated like friends and family. All of their employees are outstanding and friendly. Today Kevin took care of our AC. He was thorough, knowledgeable, professional and friendly. I suggest asking for him. But everyone with Dring is phenomenal. It is truly a pleasure doing business with them.

me
Review №138

Coy is top notch. He found a small leak in the unit and repaired it. He also completed a thorough check up of my system inside and out. I couldnt be more delighted with his service and am so thankful for another great experience with Coy Watts. Good company, service and a great technician! A+

Jo
Review №139

Dring bought out the previous A/C company we had used for decades, but we were fortunate to keep the same technician who serviced our two HVAC systems for many years. Coy Watts is professional and always does a thorough job keeping our systems performing well.

TA
Review №140

Dring is a great AC company. They saved us during the 100+ degree heat by installing an AC unit that was affordable and efficient for our house. Dring did a complete analysis of what the problem was and not only installed the unit but corrected those issues that the builder had incorrectly installed. I am so thankful for their quick response and professionalism and I highly recommend them to anyone that is looking to replace or upgrade their system!

Da
Review №141

Just had Ken Lewis and Ed Bonilla of Dring Air Conditioning and Heating at the house for a maintenance check on my HVAC system. Both were very courteous and professional. They thoroughly checked the inside and outside units, replaced the filter, and gave recommendations for keeping the system in optimum performance. Greatteam and great company!

Pe
Review №142

Dring has been fantastic, very informative in teaching me what the condition of my units where and what type of service was needed. Not pushy or sales driven but results driven.Christian and Quentin where great, very efficient coming into the home and working through it.Will definitely use again

Jo
Review №143

Christian Olguin came outdid a maintenance check an my system an did a great job they informed me of things that I needed to keep my system running properly an did what was necessary to make it affordable so that I could get the service done. They professional on time an worked in a timely matter. I dring will recommend during to any of my friends. These are great. If you need service on your Havac system I was advise to call dring

Be
Review №144

Quinton and Christian did a fantastic job on our unit plenums and return vents. After another company could not fix the problem they created, Dring came through in the clutch! Thanks again for your work guys, management better take great care of these two guys!

Sh
Review №145

Alfredo Ramos very smart and intelligent and professional and confident. I appreciate his patience and knowledge and honesty. I was real comfortable with Alfredo. He made me understand my issue.

Ke
Review №146

Ken Lewis did a thorough, professional job at inspecting both the inside and outside units. After the work, he explained each part of the inspection and gave tips on how to optimize and extend the life of our A/C system.I am very impressed with Dring’s work and professionalism.

M
Review №147

Fast, affordable and quality work. Had new unit installed at our home during summer, but needed further troubleshooting now that DFW fall/winter season is creeping back in. Heater wasn’t blowing but techs Christian and Ed showed up and got things wired and functioning properly in just 30 mins. Gotta be a new record! Dring is our go-to for our HVAC needs and recommend these guys as in the Top 5 servicers in the area. 👍🏻😀👍🏻 Thank you for your reliability, expertise and professionalism!

Pa
Review №148

Coy is the best. Always professional and thorough.

Ma
Review №149

I’ve had three different service techs come out and they’ve all been very nice and helpful. I also felt the value of the service was fairly priced. Arturo Dominguez, Quentin Greenberg, and Alfredo did a great job with our heating system.

Ra
Review №150

[Edit as of December 2023]:I can no longer in good conscience recommend this company to anyone I care about. You will read below that I enthusiastically took the recommendation of a friend who had used their services for years. Right as we hired them to take care of us in our newly purchased home, apparently management changed. We were upsold on a new unit and parts to go along with that unit, all the while receiving subpar service. The design of the new ductwork in our home does not sufficiently circulate air to the outer walls of our home because they cut corners on the types of grills used, and while I have repeatedly requested that management come and witness the handiwork of workers in their company to determine if this would be acceptable in their own homes for their own families, I have not received proper response. Over $25,000 later, we have a unit that is overloaded on refrigerant, requires a special-order filter, does not deliver the desired temperature (usually hovers about 4 degrees above the requested temperature-- we are not demanding... We set our thermostat to about 74-76 in the summer time), and was not hooked up at all for heat the first winter we lived in our home. In our first year working with this company, the onslaught of issues that arose required at least 23 visits from the company to our property, without any proper apology or recourse for the shoddy work and poor customer care. I hired another company and paid out of pocket for a second opinion, and even without any promise of my continued business with them, they determined that we were done dirty. Every other neighbor on our block lives in an icebox in the summer if they so desire, and the only response I got from Dring was that according to state law, they are not required to deliver anything more than 20 degrees below external temperatures and blamed it on the design of our attic. This is not an experience I would wish on anyone. Do not hire this company.Dring, if you are reading this review, I hope you take this opportunity to examine the integrity of your work. Our experience with your company may have started off alright, but I hope Ive made it abundantly clear that we feel scammed and poorly taken care of.Original review, Sept. 2022I hired Dring on recommendation from my most shrewd and thrifty friend who has used this company for decades. Their communication has been stellar from start to finish, and they are extremely professional, both on the phone and in person. In the call center, I have interacted with Megan, Denzel, Davonne, and Jasmine, all wonderfully helpful. The team on the ground was Dustin, Joel, Quentin, and Christian, who all showed up at the door with alacrity and a focus on customer service and communication. Joel was able to locate and deliver materials for the job almost 2 weeks earlier than promised, and though the price of the job was more than I was hoping for (everything is expensive rn), it was well worth it for the quality of service and care I received! Christian and Quentin worked quickly, and were respectful of the space. [EDIT: One downside that I discovered after the job was that the old ductwork garbage got left on my property to dispose of. I called the install manager and they will be back to correct the issue and haul away the trash.][EDIT, as of 6/28/22: as a separate issue, I have now been on the receiving end of a few clerical errors/administrative mistakes that have almost cost me, as well as more than a few requests to push off my appointment-- sometimes with the explanation of too many cooling emergencies, and sometimes wíth no explanation at all. I have no idea if this experience is just luck of the draw or if this is how it is with all Dring customers, but it has been inconvenient at times, pushing work hours around to make time to be there for the appointment, only for them to cancel. And after more than one time, it does leave a bit of an impression of not feeling very valued as a customer, which is crazy when you spend several thousands of dollars with a company.]

Cr
Review №151

Alfredo was awesome! Were new homeowners and didnt know much of what we were doing. We knew there was a problem with the AC that the one year warranty wouldnt cover (Ie. They kept putting off replacing things until critical failure) so it was incredibly refreshing when Alfredo showed up and presented all the options and gave us enough information to understand this new process. I genuinely appreciate his customer service and highly respect his knowledge base. I highly recommend him.

W.
Review №152

Have been using DRING as a member for a short time. I’ve had no issues this far. They perform checks and are very courteous and professional. On time and friendly to talk to. Today’s technician, Dustin, was more than happy to explain what he’s doing, find out what the status of my membership is and asked me if I have had any specific issues that he should look at. Satisfied with their work thus far and would recommend giving them a try for your A/C needs.Update 11/07/2023: DRING came out to install an extra air return needed because the technician that did semiannual check a few months ago said it needed an extra return to run more efficiently. The two techs that came today were helpful and patient in locating a good place to add the return. Very professional and courteous. My only criticism is that for the $800 it cost to have an extra return installed, I wish the vent sides were parallel with the walls. It’s crooked. We’ll get over it.

Du
Review №153

Christian was very thorough and shot straight with me about what services are needed, and when, for my ac system.I’ll call back to se about adding kick starter and coil cleaning in the upcoming year.

Br
Review №154

Alfredo was very helpful with explaining the repair and on new system install info. Very patient and professional. The install team did all that was promised and very satisfied with their work.

Al
Review №155

Chris diagnosed the situation, determined replacement of the system was recommended, and prepared estimate for next-day installation. He was on time, professional, and knowledgeable. He answered all our questions. We have had previous experience with Dring and expect a worry-free installation today.

Dw
Review №156

Christian was the technician who came to our home. He arrived on-time, and was courteous. He explained the workings of our heater system, and the inspections he would be conducting. He was thorough in his work and the work was complete

Ra
Review №157

Toby was very knowledge about my multi-stage equipment. He arrived on time and after a short investigation found the issue and was able to easily solve it!Highly recommend!!

S.
Review №158

Drings customer service team is super friendly and very helpful. I have never encountered anyone on the phone or in-person with a bad or off putting attitude. They have always been really good about sending reminders of upcoming appts and do so with a person to person phone call in addition to a text. I like that they provide that personal touch to their service. I dont feel like a number I feel like a cared about customer. I am kept informed as to the arrival of the technician providing service. Abraham was the tech that visited my home recently and he was awesome. Great attitude, very professional was able to and willing to answer all of my questions. I will ask for him for future service and maintenance requests. I highly recommend Dring!

Mi
Review №159

The upstairs air conditioning stopped cooling. We called Dring on a Friday and they came out right away. They told me that it was a bad capacitor and that it would normally cost $600 but they would give me a special for $500 (plus the $70 trip fee). This is a wildly inflated price. Maybe should have cost $200. If I had taken a second to think about it, I would have realized it. But I foolishly told them to go ahead with it. So he saw a sucker and took a chance and it paid off. I will never use Dring again as they took advantage of me. I tried to talk reason with them afterwards but they would not refund any of the $500 charge. Manager did at least refund the trip fee. Do not use these guys!! Took advantage of it being Friday afternoon and me being naïve.

li
Review №160

On one of our 107 degree days, my AC stopped cooling. I called Dring and the most helpful, pleasant person at the other end of the home had a technician to my house in 2hours. He diagnosed the problem, explaining everything each step of the way. Within an hour, my house se is cooling nicely. Thanks, Dring!!

Ta
Review №161

We had a power outage at about 5 pm today, a garbage truck hit a line and knocked out the power and blew a transformer. They got it back on at 6:50 pm. When everything came back on, the AC did not come on right away. It came on after about 10 minutes, but the thermostat was just flashing with 2023 and AUG, nothing else. I did not know how to reset it, During worked in a tech to come out and reset it for me. The AC had not shut off at all since it came back on, by the time he got here the house was below 70°, it felt good, but I was afraid by morning it would be 60 or lower. He fixed the problem quickly and professionally, he was very friendly even though it was after hours, almost 9 pm. Thank you Dring and Victor Borbolla for another job well done.

pa
Review №162

Amazing team! These guys are our go-to for all HVAC maintenance and repair needs. Had a fried motor on our AC unit which Rescue Air tech was adamant we need to replace for his est quote of $14k!!! Can you say scam artists? Thank God for Dring AC and Coby, he was a rockstar! Showed up within same day we called for assistance, ran a quick diagnostic and replaced our motor + refilled refrigerant all for under $1k. Plus we signed up for their semi-annual maintenance service to keep us ready for the next brutal Texas season. Highly recommended, don’t wait if you’re stuck in the heat or cold, give Dring a ring today and they’ll fix you up without breaking the bank! 👍🏻

Co
Review №163

Jay and Coy came out and did a great job on service and evaluation of our system.

Cu
Review №164

Alfredo did an excellent job. His explanation of what he did to address the problems was clear and concise.I’m requesting Alfredo to be the technician to service my system.Thanks Alfredo job well done.

Ra
Review №165

Today their technician Nedim performed the annual check on our heating system. He was very professional and thorough and suggested appropriate repairs, in order of importance, so I could decide what was needed immediately which I could afford. Photographs were provided for future reference and explanations given as to what to watch for. He was a very pleasant young man and we enjoyed his company. We have used Dring for 20+ years and have been pleased with the staff and work done.

Al
Review №166

Great service and professionalism from Brandon, Derick and Jacob! Great crew and much obliged for the AC removal and install:)

Er
Review №167

I’ve used Dring off and on for twenty years for system maintenance and repairs. They installed a new system for me in 2020, and I was please with the system, advice and outcome. Chris came out today to troubleshoot my other system which wasn’t cooling properly. He was thorough, professional, and engaging and got the system back on line at a reasonable cost.

Ma
Review №168

This company continues to over deliver high quality reasonably priced!Abraham came today and did a outstanding job. He helped resolve an issue during a remodel that could have been a big problem. They truly are a great company I recommend them highly!

Bi
Review №169

Ken Lewis did a great job of giving our system a cleaning and check up. He explained things we can be doing to extend the life of our existing system as well as benefits to upgrading the system.

Le
Review №170

Christian was knowledgeable and very professional. It was obvious he wanted to do a great job and he did. I am glad we use Dring.

Da
Review №171

Chris Zapata is the MAN. Came out promptly, diagnosed and fixed the issue. He even took the time to clean the outside unit to prevent further issues. Excellent tech. Chris should be the new manager of this company, hes amazing. Gustavo was good too. Highly recommend!

Hi
Review №172

Coy Watts and his partner did a fantastic job today checking my HVAC/ AC today. He was thorough and gave me his findings in terms I can understand. Thank you

Ca
Review №173

Great service technician with outstanding knowledge and customer service. Arrived on time diagnostic ability and service. Would use this technician again and highly recommend Tony was Tech, Linda customer service rep. Would recommend to anyone needing service.

Es
Review №174

I would love to have a way to give not a 1 star but a WARNING to the people that are about to engage in business with Dring Air Conditioning & Heating.My first bad experience was during the sale of their equipment. This was an abusive and disrespectful salesperson that scheduled the work after hours for the following day at 8 am without even giving me the opportunity to review and sign the sales contract. I was in no hurry or need to replace the system I had, all I was looking for was to put insulation in my attic, which they didnt even do for me. That should have been the first sign that I didnt need to do business with this company. I didnt think that a salesperson would dictate the unethical and poor quality of their work.Since January 2022 Id been having issue after issue with the installation of the overpriced equipment that was sold to me. Its been now a year that Ive had to deal with the inefficiency and lack of care of their workmanship. And to this date Dring Air Conditioning & Heating has not completed what was sold to me and has not done anything but patch up what the technician before him didnt complete.I have not been able to enjoy or to see the promised savings from the thousands of dollars that Ive invested and paid to this company. I have holes in my ceiling in the area from where they worked in my attic. Now I have to spend my money to repair this damage caused by the people that worked in my attic for one entire year that theyve been in and out of my attic. This was supposed to be part of the home improvement investment that I thought I was doing when I engaged with this company. I have so much more that I would love to say, but I know your time is precious.Hope this helps and thank you for reading.

St
Review №175

Dring Technicians Abiel Rodriguez and Kenneth Lewis provided excellent service on their recent call to my home. They were exceptionally professional, polite, knowledgeable, timely and thorough.

Su
Review №176

This business was AMAZINGLY responsive. When I first called to request service on my AC unit, which was strugglingto cool the house, Linda encouraged me to check my air filters first. While they did need to be changed, it wasnt the root cause.I called again to schedule an AC check, and the technicians - Dustin and Chase - were out the next morning. They found a leaking coil had caused a drop in refrigerant.Their assessment was thorough, and their explanation was easy to understand. They worked quickly and efficiently, wearing masks and shoe protectors when they were inside.They also took the time to explain their Dring Annual Maintenance plan, which is a GREAT deal. Ive signed up!Quick. Knowledgeable. Professional. Pleasant. Affordable.Highly recommend.

Je
Review №177

I 100% will recommend Dring in the future to anyone who needs HVAC repairs. Abiel was very thorough in his work and answered any questions I had about what he was doing and about the work overall. He got the job done and made sure I felt fulfilled with the service. Thank you Dring and Abiel!

Al
Review №178

Alfredo was very professional and courteous with reviewing my system and options for repair. We ended up replacing and he took the time to review and explain everything in detail. I highly recommend Dring and Alfredo as they are the best. I am a repeat customer. HVaC check up as part of service program

Ry
Review №179

It’s hard finding a respectable company that values their customers time and money but I’m going to continue my business with Dring HVAC. Abiel the tech that came out and helped with my unit was on-time and very concise (in a good manner) he took the time in explaining what the issues with my unit were and gave me the know how on providing better care for my unit moving forward. He’s a very polite well mannered young man who I see moving forward has great potential in this industry. 11/10 service from Mr.Abiel and Dring Air company

Me
Review №180

From the salesman to the installers they did a great job. Answered all of the questions I had. Showed up when they said they would and cleaned up afterwards. I would use again and would recommend to family and friends.

Ro
Review №181

We are pricing out replacement units so I cannot comment on “using this business”, but the technician was both knowledgeable and personable in his delivery of the facts regarding how to go about the project and how to get the best value. His experience in the HVAC field along with his cordial delivery was outstanding.Great job Chris Shriver!!

El
Review №182

Christopher was very friendly and professional. He identified a potential issue and took steps to help remediate it with no additional cost. I appreciate the communication I always receive from Dring on expected arrival times and the picture of the technician.

Ri
Review №183

These guys got me on the schedule late on a hot August day. Although it took all of the window they provided, we didnt pay a crazy surcharge and got to sleep in comfort. Kudos to the entire Dring Team. Be sure to ask about their DAM maintenance program!

St
Review №184

I found the crew from Dring to be very professional. They arrived on time, were courteous and went to work promptly (Entire HVAC system including Ductwork). After install of the system, we noticed a slight rattle and tone coming from the ductwork. A simple call to the office got the crew back a few days later. They quickly tweaked the system removing both the rattle and the tone. I couldnt be more pleased! Well done Alex!

Jo
Review №185

Alfredo Ramos was the service technician that came to my home. He was very professional, very knowledgeable and a very nice person. He was here for the yearly inspection of my unit. He knew exactly what to do. He noticed that I had a few issues going on with my unit .He took his time and show me the problems he had found. Alfredo took his time and sat with me and went over a few different options. If there was an option for 10 Stars he would have gotten that from me. Thank you Alfredo.

Ga
Review №186

Nedim came to perform annual maintenance. He was extremely professional, helpful and courteous. He informed us of any issues and options for repair. This was our first time to use Dring and Nedim represented the company well. We will definitely be using them again.

Mo
Review №187

Chris is an outstanding technician for Dring. He was very thorough, professional and friendly.

fw
Review №188

The markup was ridiculously extensive for the product. We had a capacitor installed and was told it was a $600 product (a little over $500 if you join their annual maintenance program). I’ve since looked it up and this same brand product is sold for $56-121 depending on which one from Home Depot. I expect some markup, but 500% or more is outrageous. They’ll tell you it’s because of the 5 year warranty, etc, but the product comes with that warranty. While I understand the need to pay a diagnostic fee is typical and that’s fine, but really it was exactly the problem we said it would be when calling and in the notes on Angie’s list, and all he had to do was open the area and say yea, you’re right. His service was great, but I can’t say the same about the company’s pricing. I wish I had gotten quotes from other places.

em
Review №189

I had an amazing experience with Dring! They sent Mr.Abiel to come take a look at my system and he was great. I will continue to recommend Dring to friends and family in the future.

sa
Review №190

Coby B. came out last night when the temp outside was 108 to service our a/c which was blowing hot air. It was later in the evening and I feel pretty confident that he had been at it all day. First, I want to give a huge SHOUT OUT to address the office personnel that answered my call, very professional, prompt and impressive. Back to Coby, who greeted me at my door with a huge smile on his face. Very professional, prompt and obvious that he was an expert in this field. He educated me on what I could do to take better care of our unit. I was so impressed, I signed up to be a member. Dring didnt charge any after hours, fees, etc. I started out calling the companies who run commercials all the time. No luck there, which turned out to be a good thing for me if you read up on reviews. COBY, you need a raise! Customer for life for sure. I cant wait to tell my neighbors about your amazing service!!

Do
Review №191

Coy Watts did a great job checking out my systems and making recommendations. He was very professional and a pleasure to work with.

Ab
Review №192

Robert helped us on a Saturday morning he was great! He had a lot of patience!

Fr
Review №193

Dring AIr Conditioning was very responsive and the technician was very knowledgeable. The tech made an extra trip to my home to explain a wiring problem that would have to be addressed by an electrician before the unit could be up and running.

Ha
Review №194

Abiel Rodriguez and Kenneth Lewis were outstanding. They were knowledgeable, very kind and showed me items that needed replacing and the reasoning behind it. They took the time to look into another item I wanted looked into.

Ev
Review №195

Got insulation blown in the attic today, the guys did a great job. The large blower machine broke down mid job but they were able to bring another unit out to get the job done today. Really can’t say enough good things about this company and all the guys we’ve worked with over the past few months!

Va
Review №196

I recd a call from Dring A/C stating that I had a Heating System Maint. (paid) with the previous A/C Co. Daughter-in-law set it up prior to my moving to Garland. Point is, since I didnt know how to contact them they couldve forgotten it, but thats not way Dring operates. Anyway, the visit was scheduled with Alfredo Lee & Kenneth Lewis arriving, as schedule, w/a 30 min. adv. call. Alfredo did a superb job checking and inspecting all aspects of the 13 yr. old unit, in the attic, that has not given any trouble but needs its Ann. Checkup. Two men are not needed, Kenneth, presumably, came along to assist at next location.Both were most friendly, kind, and presented their complete analysis with professionalism. Im taking out a new Maint. Contract w/Dring as I definitely want Alfredo back.

To
Review №197

My mother recently had Dring come out to replace her old air conditioner and furnace, and asked me to post a review of her experience.She said she respected everyone involved in the process: from the gentleman who inspected her old equipment to the men who did the work. She was especially impressed by Robert Hall, the inspector and sales rep, and the two brothers, Josh and Skyler Morris, who installed the new equipment. She described the work of the installers as being thorough and excellent. She also wanted to praise the install manager, Joel Hamnes, for his caring and considerable efforts in quickly obtaining the correct air conditioner for her home. Overall, she thought the people she dealt with were excellent and the service they provided was first rate.

Ri
Review №198

Our Service Technician’s name was Coy and like our previous experiences with DRING A/C he arrived on time as promised.Coy completed our Spring Checkup and also tested the UV Bulb which our thermostat showed as needing replacement. He explained his findings and we discussed next steps. Professional, Reliable and Trustworthy is how I would describe DRING A/C. I’ve used Dring for 12+ year and recommend them highly!

Ka
Review №199

Coby cheerfully arrived and worked in 115 degree temps to ensure my AC was working properly and stayed to measure pressure and temps inside after adding refrigerant. I have used Sun Air/now Dring for many years and recommend them. Vera in the office is wonderful and very responsive and knowledgeable. Thanks, everyone!

Information
23 Photos
199 Comments
4.8 Rating
  • Address:2440 Lacy Ln Suite 110, Carrollton, TX 75006, United States
  • Site:http://www.dring.com/
  • Phone:+1 972-241-1312
Categories
  • HVAC contractor
  • Air duct cleaning service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • On-site services:Yes
  • Online estimates:No
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Appointment required:Yes
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