BLUE RIBBON HEAT AND AIR

Unfortunately, I cannot recommend this company.A rat died in the attic, and there was an extremely strong smell in only ONE of the rooms, so I knew that there was some sort of air leak from the attic into that room. I called them and they sent a new guy, that new guy said it was due to a kink in the duct. He suggested a new duct and quoted it. I called them again to have them come out to do the work, but the new guy was fired so the son came out this time and he said theres no way thats the problem, its due to a hole in the floor between the attic in the room, in fact, he found the hole and patched the hole temporarily, but said I needed to add a proper solution with a intake duct and quoted that. They still hadnt fixed the problem, but at least we had a temporary patch, and a plan, and then the third time I called them to come out and do the work the owner/dad of the company came out and said we needed to replace the entire system for over $10,000. I explained to him that we just needed to replace the one area that had the hole, and he seemed totally uninterested in that. He said that he just didnt like the general system. Keep in mind our system cools and heats perfectly, and we have no problem the temperature we we just wanna get rid of the attic smell in the room. He said he couldnt smell any issue, and therefore he thinks there is no issue, despite the fact that his son found the hole, and even patched it. Weeks later after he left, another rat died and the smell was horrible again in that exact same room, I went up in the attic, found the dead rat, and also found light coming up from the attic floor!! Obviously there is a hole there, I can see it, and they still havent found it and patched it even though Ive called them three times. The son was awesome and probably would have fixed it by now if they just kept sending the son and kept notes. They fired the first guy. The dad just seemed like a salesman. Also they only use paper and no proper tech system so they dont have any notes or videos that I could tell and it seemed like every time someone came out I had to re-explain the whole situation, they should just have a proper app like all the other companies and just upload notes and videos to my address file, that way we dont have to start over everytime someone new comes over.EDIT: I appreciate the humorous reply from the owner. I will add that a new HVAC company came over and found that the duct had cold air being sucked at both ends, and not in the other ducts, so we need to rerun just that supply line, and thats likely the issue. I was wrong about the light hole in the attic, that was there but it was the bathroom vent. I dont need an exterminator, I have that, thats why the rats keep dying, but I do need to minimize the smell into that room and that room alone. Replacing everything for $13k is not needed at this time. The other companys HVAC guy moved the insulation and found the issue by putting his hand where the seal was supposed to be on the duct and flowing air could be felt. I am hoping a new duct and better seal will fix the issue for $500.

I recently had the pleasure of working with Blue Ribbon to fix the air conditioning unit in my home, and I couldn’t be more satisfied with their service. From start to finish, the experience was seamless and professional.

Im thrilled with the exceptional service provided by Blue Ribbon Heat and Air. As a family-owned and operated business, they brought a personal touch to their service. Not only did they respond promptly with same-day service, but they also took the time to explain the necessary repairs in detail, which I greatly appreciated. Their pricing was fair, and the quality of their service was top-notch. I couldnt have asked for a better experience. Highly recommended!

We recently needed an HVAC system inspected and Trey came out and gave a very thorough inspection and estimate of what work needed to be done. He was very informative, down to earth, and honest. I would recommend Blue Ribbon Heat and Air to friends and neighbors.

Blue Ribbon provided excellent service during an AC tune up, educating me on each step of the check up and how it affected the system. Cody was very helpful, I look forward to working with Blue Ribbon in the future!

Cody went above and beyond to service a downstairs unit I have at my home. He truly worked tirelessly to find a solution. I would recommend this company for any HVAC issues you encounter. Thank you so much Blue Ribbon!

Trey was fantastic to work with! Quick response, honest feedback, and was able to get our A/C replaced quickly. He has even guided us on what we can do to help the AC during these crazy Texas summers. We’ve worked with him for years now and highly recommend!

I called Trey at 3 pm and he fixed our AC unit really quickly. Other businesses would not come out that quick but he was so fast and had great prices as well. He showed our dog some love too and was a great guy overall. I highly recommend him to anyone. If your AC goes out or you need other work done he is your guy.

We chose to go with Blue Ribbon based on their response to a negative review. Trey was straight up, and we could tell he was honest and not just out to make an extra buck. Thats what we needed. Wed been having issues with our AC that was replaced back in 2020, and we didnt want to use the same guy because we knew the issues stemmed from his lack of quality, honesty, and professionalism. In October we reached out to Trey who assessed our whole system. He made some recommendations that we moved forward with, and fast forward to December, we are extremely happy and thankful we went with Blue Ribbon. They resolved the issue and more! Trey and his team are extremely knowledgeable and professional. They know what theyre doing/talking about and do a great job for real good value. Blue Ribbon has gained a loyal customer. We recommend going with Blue Ribbon.

Im thrilled to give Blue Ribbon Heat and Air a glowing 5-star review! Treys visit to my home was exceptional. His helpfulness and thorough explanations made me feel confident about the services provided. His friendly demeanor even extended to my furry friend, which was a delightful bonus. Thanks to Trey and the team, my experience with Blue Ribbon Heat and Air was top-notch!

Trey was so great! He was very informative and explained everything he was doing showing me how my furnace works. He went above and beyond my expectations. Will definitely be using him again and he is a good communicator very responsive on the phone. Great work!!!

I had isues w/ the fan on the exterior unit. Trey came out same day and provided exceptional service. He walked me through the entire service process which isnt typical and I appreciate the level of detail and transparency. I highly recommend Blue Ribbon Heat and Air to anyone looking for honest and exceptional customer service and repair.

Blue Ribbon is amazing. Trey communicates very well and explained what was going on with my AC unit having issues. He charged less than expected and got us back up and running fast. I’ll def use him for any future issues.

I honestly don’t know where and how to start as I don’t know how this company can possibly give the time, attention, and respect they offer to each and all of their customers. But they do and much more than that. I have never experienced anything like it, and it is the most refreshing and reassuring feeling.I dealt with Trey, the owner of the company and from the reviews I am reading today, I can see he was successful at spreading his business model/philosophy to all his technicians: something that is extremely rare and can only be obtained by true leaders: the ones who share not only their knowledge, but also and most importantly lead by their very own actions.In few words, below is what I experienced with Trey:1. Responsiveness: he called me back within 20 min,2. Timing: He came as soon as he possibly could. In my case it was the same day.3. Punctuality4. Knowledge: Using facts and science, Trey’s knowledge is impressive.5. Professionalism and Respect: Trey took the time to show me what he was checking and why, sometimes taking pictures for comparison.6. Transparency: When patiently educating me, my trust in him quickly grew high as he was SHOWING me the cause of my issues.7. Honesty: He never tried to oversell me anything8. Dedication and patience: Trey worked with my issues until he was sure I was 100% satisfied.9. Fair pricing: Who would have guessed, after such a wonderful experience, that his fees would be as reasonable and competitive as they were.I wish there were more companies like Blue Ribbon Heat and Air of Carrollton. I wish more business owners were like Trey: with such a business model/philosophy, he is sure to build a strong and lasting relationship with his customers while giving his technicians the satisfaction to work for a company they can be proud of.Thank you TREY!

Joel our tech was wonderful. He quickly diagnosed the issue and got us set up so the house was cooling again. He recommended maintenance things we could do as well but we never felt pressured to do them. Affordable pricing. We will use again :)

We use Blue Ribbon regularly and we are always happy with the service. Joel went above and beyond to make sure we understood what was happening with our AC unit and to even explain how the parts functioned. He then took us step by step through different options for making our equipment run better, but never made us feel like we were forced to do anything. Superb service and will be requesting him each time we use Blue Ribbon.

I have been using Blue Ribbon Heat and Air for over 5 years for my home and rental properties. Trey is always very professional, has fair pricing, and gives great advice. He doesnt try to sell you items and services that you dont need. He is on time and responsive especially in the summer time when he is needed the most. Blue Ribbon is always my first and only call when it comes to my heating and air needs for my homes.

I called Trey at 9am and he promised me a timeframe between 1pm and 3pm the same day. He was actually here earlier than that. Provided same day service in this horrible Texas heat. He wanted me to see exactly what was the issue while he investigated the problem, I really appreciated that. I actually got to learn a bit about my air conditioner. He was very honest, great personality and trustworthy. Look forward to hiring him for my future air conditioning needs. Thank you Trey.

Trey and his crew are awesome! Great prices and service! Recommended!

Had an Issue with AC at home. Called Blue Ribbon and spoke to Trey who’s a really nice guy. Family owned Business since 1964 with high ratings! Jeff came out same day and replaced a bad 7.5 Cap to get my AC working again within minutes! He explained what the problem was. Great service and friendly, down to earth people. I plan to call them again and highly recommend their service!Raelene Douglas - Carrollton, TX.

Trey and Preston were fantastic and let me watch everything they did and educated me while they did it! Very friendly and helpful. I’ll definitely be calling them anytime I need help with my AC.

Trey was a lifesaver today! He was responsive, on time, and super professional.He repaired our AC quickly and for a very reasonable amount. If you want an honest, knowledgeable HVAC repair company, look no further!!!

Trey is a straight shooter and won’t try to sell you on services you don’t need. He helps you understand the actual mechanics of the problems you’re facing and the options you have. Had a great experience and found a company I can trust.

Trey Tucker is probably the best AC guy I have dealt with. He was was prompt, friendly, and very knowledgeable. He explained everything to me as he went through the diagnosis process for my AC. He was honest and affordable. He also did a great work for my Dad. I will definitely use him from now on.

Trey did a great job getting to me quickly when the heater at my business went out during a cold spell. He was honest and and did not try to sell me on expensive new equipment. Great service.

I highly recommend Blue Ribbon. They rediagnosed the problem after another company wanted to charge $3,600 for a coil replacement under warranty. Trey was able to repair the coil and saved me a great deal of money. The AC is doing great and I couldnt be happier. They are very honest and trustworthy.

Trey is the absolute best! He has a great professionalism to him and always arrives on time to do the job! We as a company couldnt have asked for a better person to help us with our Heating and Air needs!!

Trey came within 2 hours of when we called him. He was efficient, prompt & honest. We will call his company again should we have another issue and recommend them to our friends.

Trey and Ruben were very honest and professional. They checked my equipment to make sure that it really needed to be replaced or could be fixed. They explained to me step by step for me to make the decision to buy a new ac unit. The installation took 4 hours and during all this time I saw Ruben working very carefully checking every little part of the equipment. They are great and I recommend them 100%! Thank you Blue Ribbon Heat & Air!

When we discovered icing on one of our units, we called our current ac company. Although our unit was only 6 years old and repairable they pushed us to replace it at almost quadruple original cost. I called Blue Ribbon at my neighbors recommendation and spoke with Trey. He came out and walked me through everything. Stressed in no way did I need a new unit and gave me a repair quote lower than the first company. He and his staff were very polite, knowledgeable and performed all the repairs in a timely matter. Cant say enough good things about Trey and Blue Ribbon!

I cant remember who I spoke to, but when I called I spoke directly with a technician, not just someone behind a desk that wants to set up an appointment for a week from then.Unfortunately they were not going to be able to send someone quickly, but instead of making an appointment for next week the gentleman asked what troubleshooting steps I had taken and gave me some suggestions. He was so helpful that I called back a couple hours later after I had discovered something and he gave his adjusted advice. Although he didnt directly solve my issue (turns out it was the sensor in my condensate drain) I wouldnt have been able to solve it myself if he hadnt been so helpful. Without even charging me!I will definitely be using Blue Ribbon for any service I need in the future!

Trey and his crew did an excellent job repairing a twenty year old unit. I’d recommend them to anyone for great service and technical skills.

Very satisfied. Responded same day. Walked me through options. Great install of a new unit. Crew respectable/fast and went above and beyond setting foundation for outside unit and hanging ducts. Held follow up meeting 1 week later to ensure quality and performance. Also explained maintanence and helped registering warrantee.

When I first decided to replace my 25+ year old HVAC unit I wanted to shop around and compare pricing, options, and etc. like any homeowner would do. The first thing everyone checks is pricing. Its a natural thing to do. Unfortunately, when quoted prices get lower your wallet will feel better but your confidence in the product/services may dwindle. I can confidently tell you that is not the case here.What can I say about Blue Ribbon Heat and Air? Lets start with the quote. I talked to a few HVAC companies in my area that all boasted high reviews and quality products/services. What made Blue Ribbon Heat and Air stand out? Their assessment/processing of my situation, dedication to quality assurance, pricing that beat the competition, and how they treat you as the customer.Theyre not trying to sell you a new unit right off the bat. They understand that there could be some underlying issues that may cause your unit/home to be less efficient than what your unit is capable of keeping up with. They want to address other issues that could end up saving you thousands in the long run. It doesnt stop there, though. My particular issue was a climbing electric bill as a result of my inefficient and dated unit, but I had other issues (noisy return, fair/poor air quality, failing indoor unit mounting, etc.) they fixed along the way. The best part is I didnt ask them to fix these issues. Their process already involved fixing these issues. If that isnt quality assurance then I dont know what is. The owner and crew were all extremely knowledgeable, courteous, and diligent. The best part was every time I spoke to anyone involved in this I was treated like a human being and not belittled or talked down for any lack of knowledge. Blue Ribbon Heating and Air will see you eye to eye and treat you with dignity and respect the entire time.Finally, I cannot recommend them enough for the work theyve put in. Theyve built a high quality, respectable brand that you can trust will get the job done in a timely manner for an amazing price. They will treat you like a person, and will not try to sell you what you dont need. They will make sure you are happy with the entire process from start to finish. They will ensure their product is appropriate for your home. Save yourself the headache of second guessing services, pricing, options, etc. Go with Blue Ribbon Heat and Air!Sidenote: I have 2 Sun Conures (Ollie and Bruno) that absolutely loved meeting Trey. They loved flying to him and just chilling with him while we discussed business. He was a great sport about having 2 quirky birds perch on him!

Blue Ribbon did a great job for us this last week when our AC went out. After calling in, Trey came the next day to inspect and had a plan for us that day. He prides himself on being a “repair” man rather than a “sales” man, which I truly appreciated. The prices we received were very fair and he was able to give us a discount on several things because we had a lot to be done. When the team came to replace one unit and one coil (the unit was more than 30 years old!), they were on time, respectful, and cleaned up after themselves. There was essentially no trace of them other than the working AC 😅Trey was there twice that day just to check up on the progress and make sure everything was up to their standards. So glad to have found this company, and they will be taking care of any future issues we have!

Fantastic service! Thats hard to find nowadays.I will recommend them to all my family and friends in the area. Ill definitely continue to use them in my future needs.Trey answered the phone in no time, explained to me their process, showed up on time in short notice(the next day), took his time to explain to me everything he was doing and checking, corrected my low refrigerant problem, didnt try to oversell me on anything, gave me tips about my system and charged a very fair rate.Dont hesitate, give them a call, you wont be disappointed!

Our system went out the day after we closed on our home and our new home warranty policy would not cover a new system.Blue Ribbon was quick to respond and walked me through different size and pricing options to help me make the right choice for our home and layout. Installation went smoothly and pricing was fair.We have called them only once to check on a potential issue for us and again, they were quick to respond and super helpful.We couldnt be more pleased with our system and their service.

I am the office manager for a non profit and having Blue Ribbon as my go-to company for heating and cooling services has been a godsend. Trey is very responsive and goes above and beyond in satisfying his clients. They follow up and follow through.Alex is always professional on the job, has a great demeanor, is patient with my questions and always explains what’s needed. I would recommend Blue Ribbon without any hesitation:)

After having years of bad luck and experience with other HVAC professionals, I called Trey Tucker at Blue Ribbon to install a new unit. He was well aware of my past experiences and he criticized the faulty work of the past techs and he shared how honest, fair, and reputable his company was. Understanding that you get what you pay for, I spent the money to purchase a new high quality HVAC unit from Blue Ribbon Feb 2021.18 months later, Ive had several issued with the unit, including faulty wiring. I called Blue Ribbon several times with no answer or call back. When I called with my number blocked, Trey answered the phone but when he heard my voice he hung up. I guess when the problems became too numerous, Blue Ribbon/Trey took the ignore and it will go away policy.This is the type of customer service you would expect to receive from a shady individual who installs HVAC units at half price. I did not expect to receive this type of service from a reputable company who prides itself on quality work and products. I regret the money I spent with Blue Ribbon. I should have found another company who truly values their work, reputation, and customer service to install my unit. More money doesn’t always equal better service. Very disappointed.

We have had Trey at Blue Ribbon provide services for my HVAC system three times since purchasing our house in early 2018. Additionally Trey has been kind enough to talk through some concerns over the phone, saving the need and cost for a service call. Each time Trey has been to our house to provide services he has been respectful, professional, and considerate of our home and family. Trey really takes the approach of providing all pertinent information to the home owner and allowing them to make the best decision for themselves. This is very evident in his honesty regarding what services can wait and which require immediate addressing. I would highly recommend Trey and Blue Ribbon to anyone needing HVAC services.

Blue Ribbon is a great company. This is the second time I have used them to purchase and install a new AC unit. Trey explained everything to me and was extremely professional and informative. Trey installed a 5 ton 16 seer Amana unit with a lifetime warranty.I paid much less than I anticipated. Trey showed up at my home at 9:00 am exactly on time and accomplished this task in one day. Blu Ribbon is the best.

Blue Ribbon is the best. After a disappointing experience with another company, Blue Ribbon Heat and Air came to the rescue. My tech, Joel, was prompt. He was knowledgeable, professional and went the extra mile to help me. Thanks for the great experience!

Trey was so helpful! I love that he has a set rate for a service call instead of it being based on how long it took. He took the time to explain to me what he was doing. He also was really responsive for a last minute ask. I would definitely refer Trey and use his services again. Thanks!

Trey, the hvac tech, displayed easy going demeanor & great quality of work during his service. It was a prompt & seamless experience while my ac unit broke amid Texas summer last week. ✌️👌👍️🙏

I’ve worked with Trey and Blue Ribbon for years now. They have installed units for both myself and many of my clients and he truly valued customer service and giving out quality products for competitive and fair prices. Would recommend over and over again.

This establishment is amazing. My ac filter kept getting wet. I kept calling my original ac guy to come out but kept standing me up. Finally I found blue ribbon. They came out on time fixed it & my problem is gone! Love them! Totally recommend their professionalism!!!

We had a problem with our air conditioner unit. We called Blue Ribbon heat and air. And Trey came out the next day. He was very clear on what was the problem. Fixed it quickly. And for a reasonable price. Highly recommended!

Quick and effective, diagnosed my issue and saved my family more money than needed to be spent.

Trey Tucker came in and saved the day! He came out to give a replacement system and had his main tech show up to confirm the best way to approach our unique situation. They saved me over $6,000.00 and I got the system I WANTED! I chose them over 3 others companies that were trying to force me to get Lennox equipment which I didn’t want. They installed 2 new systems to replace my single system. They installed new duct work in the attic and everything works great! I can sleep comfortably now thanks to Blue Ribbon Heat & Air!

Ive been looking for an HVAC service that offers honest assessments and doesnt just look for upcharge opportunities and Ive found it. Trey was great. He talked me through everything, was very transparent about costs and educated me on various things about my system.

Incredible service! got my AC Diagnosed and repaired on the same day. I was very impressed with how knowledgeable and experienced their technicians were. They had great customer service and would definitely recommend to anyone having AC nightmares in Texas. Our AC is running great and couldnt be anymore happy!

Trey came with his crew to put in three new HVAC units into a big old hot metal building and wow! They were fast, professional, thorough, super nice and easy to do business with. Trey is a hoot 😂 and his crew, Alex and Jeff, made this all super easy so thanks guys, we will recommend and use again if and when we need you!

Fast and Friendly Service!Weve been using Trey for a while now to take care of the units at my office and hes done an excellent job for a good price! Highly recommended!

Working with Trey and his crew was a very easy and open process. Trey was very honest and upfront about our options and needs, and the crew that did the work showed up on time and did a very professional job. I hope to use them again for future HVAC needs.

Trey, Jesus, and their team were outstanding! Another company diagnosed and told us to replace the unit. Blue Ribbon gave us a second opinion and for a fraction of the cost got us up and running. I’ll be using them again in the future!

I really appreciate the professionalism and kindness Trey shows every time he comes out. Does a great job of explaining everything and wants to help and not just looking to make a quick buck. Will definitely call him again!

Blue ribbon heat and air came to our house, we did not think the air conditioner was working correctly. turns out it was not. they charged us good price. and were very fast. we will use them again!

The company was suggested by one of our neighbors. The owner came out the same day. He diagnosed the needed repair and charged a reasonable amount. He was professional, quick, and polite. I will gladly use him again.

If you have any problem about air condition & heater, please dont hesitate to contact Trey of Blue Ribbon. You wont disappoint in his service, he fast and professional.

This is my business account. After having services done in my own hone, I had issues at my office as well. I could think of no better service offered by anyone else. Alex brought the same quality care to my office to provide solutions for what needed to be repaired! Thanks guys.

I had some issues with my unit it was blowing cold air. Some refrigerant needed to be put in. Derrick got it back running correctly. On time and kept great communication with me. Service wasnt expensive, very responsible!

Trey and the team are expert professionals. They are honest, not expensive and tell the truth. They have serviced us at two homes now, probably 5 years and we’re happy customers.

Highly recommend. They came out and replaced the capacitor as opposed to recommending a new unit. Honest company you can rely on!

Blue Ribbon did an excellent job repairing my aunts ac system. I called early today and they were out this afternoon. Will use again.

Trey is awesome! Hes so kind and so quick to fix everything with zero hesitation!! Just a friendly and quick to fix it person and we are all so thankful to know him!

Excellent service by Derrick. He diagnosed the issue, and was able to fix it right away! We were back in business within the hour. I would absolutely recommend this company.

Trey is wonderful. This was our first service needs with him and he was very informative on what to do! Thank you!

Best air-conditioning company I have ever worked with! Highly recommended! Tray and his team are very very professional. Will use again.!

Very helpful and knowledgeable crew. Clean in their work and affordable! Very satisfied. They installed the best equipment of today.

Alex and Trey are rockstars and definitely my go to HVAC people. As a GC, I need people I can trust to get the job done right every time and they deliver. Thank you again for all your help!

This company was so amazing to squeeze us in the same day and work around our schedule! I can’t recommend them enough, very thorough and quick to respond! Will definitely use again!

I recently bought a house and love it, but the bedroom was always so hot. Blue ribbon checked my system and solved my problem right away. My duct had holes in it.Thanks again for all your help!

Very friendly and professional. Gave me a lot of information as he worked. Appreciate the thoroughness!

Trey and Joel are outstanding and trustworthy, I would use them again!!A. Wilson

Trey and his guys were on time and very professional. Clearly explained what and why we needed. Will definitely use them again.

Quick and easy new install while selling our house. Thought we had an issue with install which turned out to be nothing but they were very responsive to make sure we were happy!

Prompt response, fair pricing, and top-notch work quality. Highly recommended for all your AC needs!

Great company to work with - had an issue with my AC not cooling and called and they had someone out that day and fixed . Super responsive and great work!

Didn’t show up and try and sell me on anything. Tried to work through the problem I was having with my system and find the correct solution, not the expensive one.

Very professional and on time, came to fix my AC unit and they were the best. Derrick did a great job!

They were prompt and very professional. Derrick explained exactly what was being checked and the results. I felt comfortable throughout the visit.

Came by today and provided excellent service and a fair quote on our ac system!

Professional service and no up selling! Such a refreshing change. We will call them again!

Fast and efficient!!! Will use again. Thank you Blue Ribbon Heat and Air

Answered my call right away on a Saturday morning and got service to me within a couple hours. Great service. Would highly recommend.

Showed up quick and went above and beyond what any other hvac tech has ever done for me.

Derrick - He did a good job changing my compresor. Would recommend using this company!!

Very responsive to our call even during these trying time, took added precautions needed during the time and provided good service at a great value. Recommended

Responsive, informative, and personable. Thank you so much for the assistance Blue Ribbon!!

Alex is an awesome in-home agent. Always kind, knowledgeable and very professional!

Derrick was amazing helped me out so much ! Would highly recommend him!

Derrick did a great job and was very professional!! I highly recommend!!

Heather did an excellent job of answering my questions and helping me !!

Trey and his team did very good at my house

Fair pricing, promt service, skilled technicians. Reliable service for years to come.

Great work, fast response, super friendly and honest

Fast and friendly with fair pricing. Would recommend a dozen times over!

Best HVAC company I have ever dealt with.

Great service and personal attention.Highly recommended.

Alex was very helpful and a great price on my repair

When you have heater or air conditioning problem, this the company you need to call. Never going to disappointed.

Great guys and upfront with all the recommendations

Did a super wonderful job