Trane Supply

Anna Martinez was very helpful. She was also nice and polite. An shes very knowledgeable about her job. Her smile and personality is amazing. Great job Anna keep up the great work. I think she deserves a HUGE pay increase.

Had a warranty issue that couldnt seem to get solved. Orlando and Layla helped get it taken care of. The store itself is clean and well organized and the five stars are for the folks that work there. But Trane itself needs to make some adjustments to accommodate customers. At this point in time we prefer some of their competitors over them because of the over corporitized policies....Fat cats at the top need to take a clue....

In customer service, Jada was able to quickly provide all the parts I needed in a friendly manner. I really appreciate it. Good service!

Just showed up to Trane in ( Carrolton ) five minutes before they close , Ester first one to greet and the first one to offer her help when above and beyond to help me at a time when most people would run took the time to go in the back and find me what I needed for an emergency call to make sure that I had air for an elderly couple. I don’t normally leave reviews but in her case she deserves one as well as a raise for her technical expertise and customer service skills. I can’t tell you how much I appreciate the help that she gave me this afternoon!!!ThanksJoe TAir and Heat Hospital

They NOT swapping Recovered R22 at allOver 10 times I asked them for swap recovery tank and they said we don’t haveNot recommended !!!!!

Very helpful counter staff!They have had everything Ive needed so far and carry an extensive product line of high quality tools!Trane Supply does not cater to homeowners.... just service professionals... so some reviews reflect that.

No teamwork or employee training.Arrived at the store needing an evaporator coil under parts warranty. The coil has been superseded since 2014 and the computer wouldn’t give her the new serial number and she didn’t know how to look it up. She was needing help and no one would help her ,so she was clueless. I had to call the Garland store so Taylor could help me.. he found the coil I needed and ordered it for me. And to imagine why Trane is laying off employees, can’t for the life of me figure out why? You need help training your staff, please let me know..

Counter sales sucked today. You Need to hire people that arent lazy. If it wasnt from carrier trane would be dead last. Trane used to be top notch in the 90s and early 2000s. The counter sales guys had hvac experience and knew what parts you were looking for. You had great tech support and training. When Im waiting in line and Im next and your employee ask for a easy one like will call to skip over me that is just lazy. If someone is at the sales counter and doesnt want to help and is not doing anything put them in another room.

Ordered a part for my customer June 28 2016, its been over 3 months and I still dont have the part on a 4 year old system. All i keep getting is they are changing manufactures. In the mean time I have an upset customer that they dont care about.

Didnt know it. You can shutdown on site. Unloading to awhile. The staff is friendly & professional. If you are delivering sappi, get there early.

My experience was great today with brandon at the sales counter he helped me very much with warrantys i hade great service

Waited on hold on the phone for 30 minutes. Very bad customer service.

Worst customer service in the entire HVAC industry. Its terrible, jumbled up mess trying to get anything done.

Its the best place to go for your own parts.

Wrong TXV provided for Trane A/C 5 Tons evaporator coil, people need to wake up & work smart, taking a lot of days to get our A/C working in this hot summer in TX.

Husband went for a training class.

Trane equipment is the best in the industry. Efficient and reliable are words we could use to describe them.

Bad customer service only two people at the counter six open spot bad management

Great place to find parts for contractors. Long wait.

The best company around. No complaints on my part

I love trane , school ,is also great

Not open to the public. You need to be a contractor or partner.

Best 2 hours of my day

Customer service needs work

Very professional and polite

Nice staff and support

Worst costumer service

Favorite supply house.

WORST SERVICE EVER

Refused to serve me.

Good equipment

Chill employees

Its Trane... So..

Very good

Excellent customer service