Cruzs Heating & Cooling

Joe and his crew at Cruzs Heating and Cooling are an excellent resource for your homes HVAC needs. They have been servicing our AC and furnace units for the past few years and just recently installed a new complete unit for us. The crew was timely, courteous and very cost effective. I would certainly recommend their services.

Cruzs heating and Cooling is #1 in my book excellent service at the best price. Gio, Eli, and Amado best installers. I highly recommend.

Joe Cruz was very involved and kept me informed or every aspect happening. Has my whole A/C unit replaced with a package unit and it turned out great. Joe’s team had to unexpectedly replace some of the duct work and did not rise the total cost estimate. Highly recommend this business.

What can I say, Joe and Isabella really took care of me and my family and have been for years. They serviced our old unit and helped us upgrade to this beautiful system before the other completely failed. Not only did they do it in a timely manner the new system is so efficient it actually lowered our electric bill. Every year they come out and check it, clean it, and keep it running like its brand new. They have helped my family and friends on numerous occasions and they always tell me how courteous and timely they are. I will never get another company to look at my unit, Joe and his family take care of mine so we are customers for life. Every time some comes by the house we get compliments on how nice the unit is and we love telling people about how great Joe and Isabella are. I can go on and on about how great these guys are and I would give them more stars if they were available, keep up the great work guys I just realized its time for you all to stop by in a few weeks so we will see you soon. Thank you

Joe and his guys were able to get out to us the same day our ac unit died.He trouble shot a couple of possible quick fixes over the phone with me and when those didnt work had his team came out within a few hours. Not only did they very quickly identify the problem but they also had the parts to fix it. Within 30 minutes of their arrival our AC was running again.Additionally, they adjusted the vents inside our home to help optimize our cooling. Great, prompt, efficient, service. Highly recommended.

They came through in the heat! In less than 24 hours my air conditioner was up and running again and at an affordable rate! Sometimes it can be something simple and He always gives you a checklist of what to try before spending the money to have someone come out and look. Very hard to find honest people but Cruzs is definitely there to help!

Cruz team gave me the best deal in the market and installed everything professionally! I strongly recommend you try them out, they won’t let you down! Thank you guys so much! We will recommend to all my friends

Joe provides excellent customer service and quality service! I was impressed with his accessibility and his dedication to quality work. Amado and Eli did an excellent job. Highly recommended for your heating and cooling needs!

Cruz’s installed my new a/c unit several years ago and always provide incredible, friendly service. Very fair pricing and even better customer service. Highly recommended! Joe and his team are top notch!

When I spoke to Mr. Moreno he was very professional and kind. He sent his crew out within days of contact. They were very prompt and fixed my Air Conditioner in a timely manner, I appreciate their hard work I highly recommend you reach out to Mr. Moreno at Cruz Heating & Cooling.

We called them and they were at our home the next day and they were punctual. Luis and Gio diagnosed our heater unit in a few minutes and let us know what the issue was. They even contacted the manufacturer and got the warranty for the defective part. They let us know our upfront cost, and returned within a few hours with part and installed it. Overall excellent customer service and very friendly and extremely satisfied with their work. They fixed our heater in the busy time right before the holidays, and exceeded our expectations. We will definitely recommend to family and friends.

I’ve been working with this business for years and they do great work. They’re always on time. They always give me the best prices and we will continue using them as long as they’re still in business. They always answer calls and text no matter what time it is I definitely recommend them 100%

I would give Cruz’s Heating and Cooling 10 stars if I could. They came to the rescue when my uncle’s furnace stopped working one evening in 20 degree weather. My uncle is an elderly Vietnam vet who had to sleep in a sleeping bag next to space heater that night. Called Cruzs the next morning when they opened, and Joe went out of his way to install a new furnace that same day. Cruzs made sure my elderly uncle did not have to sleep in a freezing house again. Oh, and they did it for a great price too. They are the genuinely wonderful people and will get all of our future business. I simply can’t say enough good things about Joe and his team. God bless them.

My husband and I needed to replace our heater. We got estimates that where half of what we paid for our house. One heating and cooling company (SC) told us it would be 20,000 for the units and 5,000 to 10,000 for the electrical plus labor and taxes. Also they never contacted us again (from the first visit). Cruz heating and cooling came in and did the job for 15,000. Also they have the nicest, professional staff we have ever met. I wanted to give a special shout out to Luis and Gio. They did an excellent job. I would diffently go with CRUZS HEATING AND COOLING. Thanks guys. So if u want to be happy give them a call. You wont be disappointed.

We highly recommend Cruz Heating and Cooling. The technicians Gio, Amado, Luis and Joe collaborated together and repaired our A/C duct work. We were impressed with their quality of work and customer. Thank you very much and definitely recommend your business to any one in need of heating and cooling needs.

9/28/23 The two workers who came to do the work very friendly and patient in replacing an AC thermostat. The wiring had to be modified.12/6/23 The furnace did not turn on. Cruz and Gio came and worked a long time. They found that the thermostat i had bought myself in September was not working. They went, bought another one, installed it, and got the heat on.All that and Cruz only charged $50! Less than the charge for a service call. He is not greedy like some others.

Amazing, amazing team!!! Called Cruz’s Heating & Cooling and they came out right away! Talked with me throughout all the processes. They were very honest and honored their pricing. I am very pleased with this company. If you need any service in this Texas heat, call these guys! Words can’t express my gratitude towards this company. :) Thank you Cruz Heating & Cooling for helping my family! :D

You couldn’t ask more from these guys, best contractor experience I’ve ever had. Joe came out to quote a full unit swap, price was competitive with larger companies but came with a few perks nobody else offers. What sold me was the labor guarantee and affordable bi-annual service, including a case of filters. Gio and Louis came ON TIME a few days later, swapped out the component’s did their thing quietly and professionally, cleaned up and left. Everything is better than before and I have confidence in the work. On time, professional, clean, and local… zero complaints. Great job fellas, will recommend to anybody.

I love these guy’s! Joe and his team. Cruz’s Heating & Cooling definitely stand out and set the bar high. They are professional, knowledgeable and the service is always there. They are reliable and easy to work with. Excellent quality work maintaining my A/C unit. I never have to worry about my A/C unit because of Joe and his team. I 100% recommend this company.

The refrigerated A/C went out a couple of days ago and in triple digit temps!! We called several well known companies in the area who were going to take a week to get to us. Another company we managed to call came by and wanted us to buy a “brand new refrigerated A/C!!” Brand new and at a high cost! Anyway, this morning I ran into a nice lady who referred me to Cruz Heating and Cooling. I immediately contacted them and they were very responsive! Needless to say. We “did not” need a “brand new A/C” as the other company stated and we were charged a very reasonable price of what was needed!! Beware of those companies with the supposed excellent ratings. Do your homework and trust word of mouth Instead! My husband and I highly recommend these great and honest folks! They have a new customer for life now!

Armado has been our guy!! We are completely satisfied with the services. We call on them to maintain our heating and air conditioners before each season. They are quick to provide service. They are friendly and they keep the work area clean. We highly recommend them!!

Our AC unit went out last night with scorching heat these coming days. Called early the next morning and were able to send a Technician the two hours later. They diagnosed the problem and fixed right away. This truly an awesome company. Thank you Joe and your crew for being responsive and attentive in these hot summer days.

This company is the best. They are thorough professional and highly qualified. Luis and Geo are amazing in service maintenance. They found a gas leak and fixed it immediately. Thank you Joe and team for an amazing experience. Highly Recommend! A company you can trust!

This is the second time that I have used their services and I am extremely pleased! They are very professional and work quickly. Both times they did a great job and I would highly recommend them to anyone needing HVAC services. Joe the owner is very reasonable and very helpful!!

Very responsive, punctual, and thorough in providing services while being attentive to my requests. It was a pleasure meeting Gio and Luis, especially due to being able to lean on them for their expertise. They made me feel comfortable and confident that they were the team to service my AC system. I’m definitely utilizing their services again for my HVAC needs. Thank you to both Gio and Luis and the owner for a smooth, pleasant experience.

We are super happy with the service we received. I called about an issue with our AC and they came the same day and fixed it! Amazing job!

I have worked with Cruzs since I moved in to the house and they have always been great at coming to look at the unit and fixing any big issue. This year we had to replace the entire unit, in July. The guys came and replaced everything, when they had issues, outside their control, they worked incredibly hard to fix everything and make sure me and my family have AC and are comfortable. I cannot thank them enough. I would absolutely recommend these guys to everyone, absolutely brilliant.

We requested a second opinion of our AC issues through Cruz and now will only be going to them for any further maintenance! They were able to come within the hour to diagnose and had it repaired within an hour as well. They were very honest about repairs (and able to explain in a way we understood) and we were able to save hundreds of dollars because of their second opinion.

This is the best HVAC service I have ever had! They were responsive and quick to fix the issue. I called SoBellas prior to them coming and that was a huge mistake. Sobellas guys are sales people posing as HVAC technicians! They wanted to replace the whole unit and Cruz’s was fair price under $300. They earned my business. $85 is what they charge for service calls. Highly recommend!

Jose and his crew are AMAZING! I no longer live in El Paso, but when my parents heater broke and they could not find any help to get it fixed, I found Cruzs Heating and Cooling and will be a customer for as long as my parents need service. I called Mr. Cruz in the morning on a Thursday and by Thursday afternoon the heater was fixed. This type of service is hard to find and I am incredibly thankful considering that my parents are elderly and sickly. My dad had just gotten released from the hospital and he said once the heater was fixed, his health improved greatly. I am so thankful to Mr. Cruz and his crew. Thank you for keeping my parents warm especially with these continuing cold fronts.Forever a customer!

We live in Las Cruces and had the best experience with Cruz’s Heating and Cooling. They converted our home to refrigerated air this March 2023. The owner was excellent and took the time to explain everything to us in detail. The workers were polite, on time and professional. We are very satisfied with the end result!

I was very impressed by the workmanship and quality of our new HVAC unit. The installation was done very professionally by Gio and Luis. I was very impressed by Joe, the owner of the business who would promptly respond to my texts and phone calls. I would definitely recommend them to anyone who has any Heating and Cooling issues.

We had several estimates to replace our air conditioner and heater. After speaking with Mr. Cruz various times, he thoroughly explained and answered all our concerns; therefore, we agreed on him to install the equipment. His staff was extremely competent and professional. We definitely recommend Cruzs Heating & Cooling!!

My heater stopped working, and one company said they had to change the furnace. My neighbor recommended Cruzs Heating & Cooling. The owner Joe sent his techs the same day I called, and they changed the motor instead of the furnace for much lower price. Very professional and very patient.

Outstanding customer service. Complete change out on a split system with quality parts. Job was completed in a day! Good price with a job well done.

I became a homeowner in 2020 and had to completely replace my AC/Heater unit. Knowing nothing about HVAC, my home warranty sent out Joe and his guys and Ive been working with them on my own ever since. Joe and his staff have been nothing but professional, helpful, friendly, and just all around great people to work with! They know me now as the cat lady when they come work on my home. They are very fair in their pricing and Im so glad I found them. I would HIGHLY recommend Joe and his guys. Thank you for everything Joe!

If I could give more stars, I would. From day one, Joe answered all my questions and made himself available for any other questions I had. His crew were awesome and installed everything requested in a professional and timely manner. I am more than happy to add another 5 star review to all the other 5 star reviews this company has. Thank you to you and your crew, Joe. Definitely will recommend.

I called the owner Joe and asked if someone could come out to take a look at our airconditioner that had stopped working in the middle of summer. Within 2 hours Armando knocked at my door. He was friendly and very knowledgeable. He fixed our air, vacuumed everything out and the price was fabulously low! We are lifetime customers now and HIGHLY recommend them. You wont be sorry!

These guys are awesome. Arrived to my house in less than an hour of call. I had issues with my unit on a Sunday, called another repair company. They quoted me 1400+. These guys came and trouble shooted my hvac system and actually found the issue and the repairs were less than 400. My A/C is working like new. They cleaned and maintenance my hvac unit as well. Glad I called them and highly recommend

Joe and his crew were responsive to our needs. Came out soon after calling. He showed up took care of business and we are no longer melting in this heat!I will definitely be calling again, when and if the need arises.

Joe and his crew took care of my family almost immediately, it took one call on tuesday afternoon and Wednesday early afternoon the job was complete, and running better than ever. This company is truly for the community, they worked with us diligently until we were both comfortable with the price and the product. Thanks Guys!!!!! Highly recommend.

Joe and his guys had been servicing our house for the past 10+ years. Always helpful, knowledgeable and very friendly. Never tired to force us into a new instal, but was there for us when we were ready. Did an amazing job.

Professional, Fair and Great Service! Will definitely keep using Cruzs to maintain our HVACs and for any upgrades/replacements in the future.

Excellent service! After having two different companies (both of them recommended by my home owners insurance) coming to my house, and not able to find the problem, Cruzs Heating & Cooling found the problem right away! Everything was great starting from the first call, following by the great attitude from the two technicians that came to fix my furnace. Keep the great job!

Cruzs Heating and Cooling did a wonderful job. All my concerns and questions were answered. The installed a hvac system at my elderly mothers home and took her comfort into consideration while there. I will surely recommend them for ther expertise, workmanship and fair price. Thanks to Joe, Gibby and their crews.

I am delighted with their professional manner in providing their services.Their personnel are knowledgeable, cordial and well-mannered.They arrived quickly and stayed on the job until the work was completed.Their fees are more than reasonable and completive. Their fees are lower than all the other A/C services I have contracted in the past.They are friendly, skilled and talented. Straight forward and no BS.Henceforth, I will be contacting only Cruz Heating & Cooling.They are the best.Sincerely,Vic Mena

Called this business on Monday evening because my ac was not cooling below 81 degrees. Mr Cruz said he would send someone out Tuesday morning around 9 and 10am. The techs Gio and Luis arrived early. Their knowledge, diagnosis of the problem was right on. They had the ac working within an hour. They were very professional and respectful. I wont post what they charged but in my humble opinion, it was very reasonable. Would call them again and highly recommend this locally owned business.

Scheduled an appointment with them at 3:30. Left work early for it and they never showed. They called and said got busy but that they could fit me for an appointment the next day at 9:00 am. They never showed, never answered phone calls or text messages. Terrible service.

I highly recommend! Excellent service! Very professional, knowledgeable and fast! After 1 week with no A/C and been given the run around with different contractors, Cruzs Heating & Cooling were able to help me last minute and were very understanding. Thank you Joe and Armando once again for everything.

Our Refrigerate cooling system stopped working on one of the hottest day in El Paso. Cruz Heating and Cooling responsed that day and was reasonably priced. We are happy and reccommend them. Support local.

The workmanship provided was nothing short of OUTSTANDING!! Joe Morales and his crew, Giovanni and Luis were very professional and attentive, Excellent in all aspects of their professionalism. I am truly grateful for everything. Im a happy customer.

Fast service, friendly employees and always makes room for your emergency. Even on holidays they do their best to get your problems solved! I would recommend them!

I have had Joe and his crew maintain and repair both my HVAC and heater for years. They are professional, timely and provide excellent customer service. Thank you Joe Cruz and staff!

My AC broke and I found the business recommendation through Facebook. I reached Joe and he worked on coming out as soon as possible, which is wonderful because I have a toddler and am due soon. AJ and Amado were my techs and they were timely, professional, and thorough explaining the issue and how to prevent it next time. I’m so grateful for them in this 102 degree weather and will continue to use them in the future.

The crews showed up on time and did exactly what was asked. I have had two scheduled service calls for an evaporative cooler and they showed up as scheduled and did the work request. Highly recommended.

Joe and his company are awesome. I called, they helped the same day and the service was impecable. Great Job!

Ive used Cruzs AC for the past 6 years and Im completely satisfied with the quality of service. Technicians AJ and Amado do a wonderful job keeping our units Im good working condition. I recommend Cruzs AC anytime someone is looking for upgrades to AC units or seasonal maintenance.

If youre looking for professional, competent, customer-focused heating and cooling service at a reasonable price, then Cruzs Heating and Cooling is the company you should try. They installed two split HVAC systems in my home and I couldnt be more satisfied.

Excellent quality, extremely professional, excellent service, extremely clean work, immediately responsive. First Class Business! Man of his (Joe) word! We would highly recommend them for any heating & Cooling work!!!

I just did business with this company for the first time. They installed a mini split in my back in laws quarters. Joe was very professional not to mention the professionalism of his work crew. I highly recommend you give them an opportunity you won’t be disappointed. Excellent Service with quality workmanship!!!!

One of my HVAC systems wasn’t working. They were able to repair and service the two systems same day! The staff were very professional and stayed till the job was complete. Will definitely give them a call again in the future.

Cruz was highly professional. Mando and Joe did a great job for me. As an Electrician I understand the skilled craftsmen jib. I highly recommend Cruz and his crew. Thank you for your service.

Can’t say enough good things about this company. 1st, responded to my after hours call right away. Said he would send tech next morning. Tech was here early next day. Professional, neat and explained everything to us. Had to wait for motor and cage, which were in warranty but Joe’s people , Amado and AJ were here the day the equipment arrived. Both Amado and AJ were quick, professional and neat.Will be using them for our future AC needs.

I have used this company for several years. They are very professional and always on time. They will never do any work until they explain what will be needed to do the repairs. I recommend them for all your Heating and Cooling.

Same Day Service!!! These guys are EXCELLENT! With high temperatures here and only gonna get higher, they came out the same day to service our units. Professional and courteous team! Will not call or rely on any other company for service.

Hired the company to service my moms heater this winter. They arrived ahead of time and overall was a great experience for me and my mom. I would definitely recommend m, customer service was great!

Very responsive. They were able to come by the same day I contacted them and fixed the air conditioning that day. The air conditioning is working great now. Great service!

HIGHLY RECOMMEND!!! Our AC stopped working and I called them first thing in the morning, they came out within 30 mins of me calling! Found the problem right away, fixed it, and cleaned everything throughly! They explained everything to me and answered all my question! Such great guys!!! If you need service definitely don’t think twice about calling Cruz’s. Very affordable and efficient!! Will definitely be a returning customer! Thank you again for your fast response and being so great!!! 💯

Joe and all the employees were professional and knowledgeable.

They did not waste no time coming to fix my AC. They were very courteous and explained everything, I know exactly who I need to call if there is any issues, although I doubt it with how thorough they were. Thank you Geo and friend for coming out.💯😊

Both Giovany and Luis were both very attentive and knowledgeable on the topic, and where quick to solve the issue, very fast to come service my Air Conditioning Issue on short notice, very satisfied with their work .

This company is on point. I called them for help and in 30 minutesthey were at my door. They were able to fix what another AC companyscrewed up. The gentleman are honest and fair, plus they are Veteranfriendly. I am so happy with what they did and how they presented themselves. Thanks guys.

We called for service and their crew was on site within hours. We want him to start all our commercial work

I came back from out of town and my AC was not working, my house internal temperature was at 90 degrees. They were the only company willing to come and take a look for me before the weekend. He came out and did everything to get it up and running! Will recommend to any and everyone!!!!

I searched for years for a good service company. So frustrating until I found Cruz Heating & Cooling. I will only use them from now on. Prompt, courteous, fairly priced, highly recommend.

Great service as always, they’re very friendly! I highly recommend them to everyone.They’re always on time, they always communicate with me on everything going on! They get the job done fast!!! Mostly what I like is they’re very respectful of not only with me and my home but with my many pets as well!

Very professional, fast and did a good job replacing ac pump and fixing leak. Much appreciated in this 105 degree weather. Definitely recommend him.

Cruzs heating and cooling did a super job installing a new AC/ Heating system. Very pleasant and knowledgeable. Highly recommended.

AC went out in the morning. It was supposed to be over 100 today. I called mid-morning and he said they were very busy that he would try to get someone in the afternoon. They arrived about 3:30 it was well over 100 and got it running. Very reasonable price and can’t beat the service

I am Very grateful to Joe and his team. They repaired my furnace and found the cause. Very affordable, courteous and great service.

I have used Cruz’s Heating & Cooling a few times. Joe and Armando have always been honest, friendly, and knowledgeable each time. I highly recommend.

I can always count on Joe and his crew (Amado & AJ) to keep my unit running like a Cadillac. They know what theyre doing and reasonable price

Cruzs Heating and Cooling are Lifesavers!I called them yesterday they showed up today and Im cooled off! Whereas my home warranty company said it would take 2 weeks! I think not!

Personel were very proffesional and fixed the problem right away and the prices are very reasonable. will definately use them again thank you JOE

Quality workmanship is hard to find now in days . Cruz Heating and Cooling took our rental home to another level ! Keep up the good work !!!

Mr. Cruz’s team fixed a mess another company made. Thanks Gio and Luis for a job well done. God’s blessings

Cruzs always does a great job, and the team is very professional and respectful.

Thanks Joe for coming all the way out to New Mexico for me and fixing my air conditioner, we appreciate you.

Responds very quickly and were quick to diagnose and fix my AC issues. Would recommend

They scheduled us right away, they arrived on time, found and fixed the problem quickly….so happy they did because it’s supposed to be HOT this weekend!

Extremely knowledgeable! Amado and A.J. are very efficient and professional. I will definitely recommend this company to my friends and family!!

Very prompt and professional. Will definitely use them again. Thank you Joe, Gio and Luis

Very professional and polite. AJ and Amado communicated with me and made suggestions on how to maintain the system running efficiently.

Joe was super quick in coming out and identifying the problem. Fixed it the next day. Very happy with the service.

Quick to respond and great service. Very knowledgeable.

Great service! Quick, efficient, and quality work!

They were referred to us and I would recommend them to you as well. On time, friendly and thorough.

Recommended. Fast service and very professional. I will recommend to everyone.

Excellent customer service! They are the best! Thank you! - E

Amado and assistant did a great job, highly recommend them !👍

Courteous, very neat work performed and reasonably priced quality work and products.

I called rhem and they were very professional

Ive been a customer for over 10 years4 pther neighbors have join me

Great service. Will use again and refer my friends and family.

Professional and courteous staff, on time and very good rates!

Very professional, quick and efficient work

Excellent thank you

Fast and professional service

This company is great.

Great Customer Service

Good service