A Team Hope Company

I had my Heat Pump and condenser replaced when my heat pump went out in Summer of 2017. My Home Warranty Company recommended Team Hope. They came out and did an initial inspection. My Warranty Company Recommended that I replace both the heat pump and condenser in my AC Unit. They would not warrant otherwise. Team Hope came out and installed both a new heat pump and condenser. I was happy as I now had cold air again pumping through the house.A couple weeks later I was vacuuming the house and I smelled mildew. I walked into my guest bedroom and I could see water stains and mildew on the ceiling. I called Team Hope and told them that they had installed the condenser incorrectly as it was leaking and overflowing. They sent an experienced technician to look at the situation and he made adjustments and stated that some of the setting were not correct during installation. He took pictures of all the water damage and stated that the owner would contact me and take care of the repairs. Nobody called me so I decided to call them. I left messages on voicemail and explained the cost to repair and paint ceiling in bedroom would be $500-$600.But nobody has shown our requested to pay for damages. Another technician came out and installed another part on the condenser that was not installed during initial installation. He also stated that owner would take care of me and make things right. I have now had the ceiling repaired and painted using my own funds. I have not decided if I will take them to small claims court. If I do I will be adding all the fees necessary to file in small claims court. I can only say be careful who you choose as you get what you pay for in this world.

Let me just start by saying that this is the absolute worst ac company I have ever hired, they installed a brand new system for me and it has not worked properly since day one and I have not been able to get them out to fix it and its been over a year since they did it, the owner of the company came out one time and promised he would send someone out to fix it but never did and now wont even return my calls. Also one of his employees stepped through my ceiling and then was very unprofessional when I made him fix it (he did a terrible job) If I could give a 0 star review i would.

Hope air is an awesome companywith good morals and Christian values. All workers who has shown up at my house are professional and polite. There are always going to be haters. I higjly reccomend Hope Air

I submitted a request for a quote on insulation and air duct cleaning. The next day I received a call from someone in the office, they made it sound like it wasnt really worth their time. The lady said that the owner would call me back to set up a time to come and do the estimate, that was a week ago and I have yet to receive a call.

The owner will never answer any of your calls. He will have his receptionist Reggie tell you he is in meetings all day when he is lying. He buys cheap equipment & purposely messes up your existing equipment to make you have to spend more.

This company is dishonest. They double charged me for their services and refused to make it right! They are very unprofessional! They billed me twice in matter of a few days ($464.00) in overbilling! Do not do business with them!