Houk Air Conditioning San Antonio

This is by far the worst AC company!!! I called the after hours emergency phone number and no one responded!! My 4 month old AC unit motor went out and now the part isn’t even in and no one knows when it’s coming and guess what it’s the weekend!!! I would not recommend using this company!!

Our entire HVAC system is trash. We moved into our house over the summer and it definitely requires a bigger size unit then they put in our home, however nothing was done about it. After multiple guys came out to look at the HVAC system they realized they put our thermostat away from the return air. So in our brannew home, they had to cut holes into the wall to remove the old thermostat.However, even with our new thermostat in our house, the house still will not cool down. They came out multiple more times and did things like balance the system, etc. but our AC still didn’t run like it should in a brand new house.Just a few days ago we decided to use our heater for the first time- all to find out we couldn’t. It was 55 degrees in our house. The guy who came out “fixed it”. 25 mins after he left we couldn’t get our heater to stop running so we had to shut it off completely. The tech couldn’t come back out because he lived an hour away and was almost home. He asked my husband what time the next day would be good and my husband explained that he had to work but he could stay home in the a.m. if he could come back then. He said he would be there first thing in the morning. We did not hear back from them until mid day. In which they didn’t show up until about 6 or 7 PM. They were there for about an hour. Ran new lines, cut holes in our wall and said that the problem was fixed.However, last night when we tried to run the AC and guess what? It wouldn’t work. I called today the 817 number to ask them what is going on because they said everything was fixed and should be ready to work. The lady who answered the phone mentioned that the note said it was raining that day so they couldn’t finish the job and needed to come back out. However, that was never mentioned to us. And just to inform everybody, it was not raining that day. In the note, it says that the Freon isn’t working. This company as a joke and we have missed work 6 to 10 times since August trying to get her HVAC system working correctly.