ARS Rescue Rooter

ARS did a fantastic job from start to finish. When my air conditioning went out, they had a technician out the same day. The technician would not be able to repair the problem, so they sent out someone to quote me a price for a completely new system later that day.They gave me a really good deal on the new system and it was installed two days later. They were prompt, respectful, and they cleaned up after themselves after making sure everything was installed properly and worked. I subscribed to their membership program and received a 10% discount on a 5 figure purchase. Couldn’t be happier. Thanks ARS.

I put on a request for service through the website and got a call back within minutes to schedule my appointment. They had same-day availability, and the gentleman (Jacob) who came out to my house was polite, knowledgeable, and extremely helpful. He fixed the problem in under ten minutes, and offered a warranty on his work. I look forward to using this company for my future needs!

I received a professional and Precise Estimate From Rescue Rooter (ARS) specifically from Mr. Robert Woodward, a licensed plumber. The estimate was for a 30 foot sewer line on my property that showed to be defective when a smoke test was performed in the neighborhood sewer lines. The company sent a technician promptly and followed up with Mr. Woodward. I was very pleased with his thorough inspection that indicated the precise location of the line breaks and suggested repair. I would recommend this company to anybody that has a problem with sewer lines.

The installation team for my new A/C unit displayed outstanding professionalism and expertise, efficiently completing the job while maintaining a clean and organized workspace. Following the installation, they conducted a comprehensive and informative walkthrough, thoroughly explaining the features and operation of my new thermostat. The teams exceptional performance was evident from the initial inspection by the young man who evaluated my old unit to the installation performed by the team who completed the job. The service was a 10/10.

Sales person was very thorough in analyzing my HVAC needs. Installation crew was on time and made sure to educate me on the equipment. OUTSTANDING overall experience!

Great service in short notice with Peter our maintenance professional that came to our home. Not only provide an excellent work also advice us in how we can save money. We recommend this company to anyone.

The ARS people who called on me and replaced my water heater were professional, courteous, and prompt. My only issue is with the corporation recordkeeping and documentation. They can never tell you what your service history was or whether you are still under warranty - this seems to be placed 100% on the customer to prove, which is difficult at best.

Top notch work received from ARS! I had received multiple quotes for replacement of my AC. ARS was a little more. Well worth it! Installed next day and is the most comfort I have ever had. Also Debbie was excellent is always available when I call! I will recommend ARS to anyone who is looking for AC!

We had Jason D. to come out and do an annual inspection. Jason came and did his inspection. We had no issues. Jason was very polite and knowledgeable. Would recommend Jason and ARS for your HVAC services.

I received a service call from ARS / Rescue Rooter today. Arturo Rosas reviewed my AC and heater functions. He pointed out areas of service needed to keep the unit functional. My units are over 10 years old and will need the tune-up to keep going. Very informative and respectful and I appreciate the service breakdown and cost.

Peter with ARS came to our home for a regular maintenance checkup today. He answered all my questions and gave me additional information to help us make a decision about possibly getting a new system. Peter has serviced our HVAC system in the past and we trust his opinions and advice. Thank you for the great service.

Peter, the technician with ARS, was very professional snd helpful. He was great to talk with. Usually such service is a drag but this time it was actually enjoyable! I’ll be sure to call ARS if and when I need HVAC service. Thank you. Oh! Price was terrific, too.

As usual, the ARS scheduling team messed up our appointment time and scheduled us for a time we did not schedule. This isnt the first time. Also, the scheduler I talked to showed no record of when our new HVAC system was installed. During installation of our new HVAC system last year , our sales contact person would fail to follow up with us at appointed times which he scheduled and we would have to contact him to rescheduled. His reason every time, was that he was over-scheduled by the company and working 14 hour days and not getting home til late at night. If thats the case, ARS needs to hire more people to provide better service to its customers. Also, the original tech installer of our HVAC unit did not complete the job and was in a hurry to leave to get to his next job. We didnt appreciate that. The City Inspector listed 2 items that needed to be completed. Those 2 items were completed Jan. 24. Felt we grossly overpaid for our new HVAC system... but thats OUR fault. We failed to get 2 other bids and fell for the ARS sales reps hurry up, hard sell speech. Were sure the sales agent gets a great commission for each sale....especially when the sale is at an inflated price.

Jason has great knowledge on what he was doing. Very helpful and explained what he was doing as he was trying to find the issue. Definitely recommended and will contact them if something is to stop functioning.

After two weeks of research and interviewing four different major AC service providers in Austin, Texas I chose ARS . I just purchased and installed brand New air conditioning system from ARS. From the sales to installation was painless and professional. The comfort advisor was professional and very informative and accommodating. I give Mr Jeremy Soto five stars. the technicians came in to install were even better no disrespect to mr. Soto. The techs did a great job very very clean, very professional arrived on time completed job in timely matter with no mess on my carpets and No issues. We tested all the systems before a left we had an awesome knowledge transfer. I highly recommend ARS Services for your air-conditioning.

Although the work done was good, there are major scheduling issues with this company. Took 34appointments to get HVAC, Water heater, plumbing and electrical checked out. 2 were no shows or rescheduled by the company.

The guys did good. Forgot to close lid on power source. Forgot to re-attach outdoor plastic drain hose. Very happy they came out the next morning after AC quit. Forgot to turn the attic light off.

Anthony was very prompt. thorough and polite. He took time to answer questions. Didn’t try to rush. Made maintenance and safety suggestions. I would definitely recommend ARS Rescue Rooter for your A/C or furnace needs.

ARS Technician Peter was best experience, honest, went right to work, checked all inside AC n outside. Relived to find honest people n business. I hope to continue to do business with ARS n refer them to friends n family.Thank You, E Melendez.

You never want to call a plumber Sunday morning. I called 2 other companies, they couldnt make it. ARS came, fixed the problem right away, left the bathroom better than they found it. Professional, fast and fixed. Couldnt ask for more. Cost much less than I thought I would pay. Highly recommend this company, dont be like me, call ARS FIRST.

James comes and did every thing he could try to find the source of water leak. He is not rush to a conclusion but takes time to figure things out. Five stars!

Minor plumbing problems in the home. Guys were polite, fast and provided solutions. They had a phone call with my husband, so I wouldn’t have to convey what they said and most likely get it wrong :)

Daniel, Troy and Richard are awesome! Professional, extremely knowledgeable, and fast! I struck gold when I found ARS.

We had Jacob unclog the upper drain under the sink. He is a great and very knowledgeable guy, snd he did a perfect job. We are very happy with his service.

Ramiro came to our house to perform a checkup and maintenance on our central heating system. Part of their support plan. Arrived within the promised window, was very friendly and handled the work professionally. Thanks!

Very professional and knowledgeable about my issues and concerns. Kyle answered all of my questions and explained everything about the new hot water heater. Thank you and God Bless!

Excellent service and very efficient, Very nice and respectable gentleman. Got my heater going in no time at all. I would a 100% recommend ARS.

Service tech was prompt and courteous. He performed the scheduled maintenance and also made adjustments to improve our system’s performance.

Technician was supposed to perform a maintenance/tune-up on my AC unit for a $19 special they were running. This was to include cleaning coils outside and blowing out lines from the attic, along with a few other things. The guy showed up and said he couldn’t work on the unit because there was water in the drain pan and it would be considered a service call instead, which was $149 or something close to that. He also went on to tell me that I needed a new blower because the existing one didn’t work anymore. New blower and drain cleaning, $2254.00. A huge jump from $19. After the tech left, I got my wet vac, went into my attic and sucked the water out of the drain pan and drain lines. Guess what? The AC unit and blower kicked on right away and is blowing super cold air. I’m not happy with a company that offers a really good deal in order to get into your home and then tell you that you need all this extra stuff, when you really don’t. I was able to save $2254 plus tax, by simply removing water from a pan. Either the technician was incompetent or crooked. Either way, it should have been an easy fix and included as part of the maintenance/tune-up that they were offering.Update:In reading some of the other reviews, this practice of offering one price, then giving an outrageous price once they get there, seems to be pretty common with ARS. Customers work hard for their money these days and don’t want to feel like they’re being scammed out of it. ARS needs to get their act together. My next communication will be to BBB.

Jacob Cheney, ARS Tech, did an excellent job in identifying and fixing the plumbing problem. He was courteous and efficient.

ARS installed a new water heater for us quickly and professionally. Very happy with the service we received and with the water heater!

I appreciate the timely arrival of the estimator timely arrival of the installers and the work that they performed was excellent. We are very please but I would have appreciated a few more options as to more affordable units to help control costs.

Peter is a great technician and always does a thorough check of our AC system indoor and out! He also gives us a detailed description of his findings and any recommendations that he feels may be necessary. He’s a great guy to work with.

Came out same day. Thorough evaluation and got us cleared out, pun intended, immediately. Were set up for follow up appointments for more intensive work, looking forward to the rest being a quality experience.

The technician didnt even spend 5 minutes to check the problem and straightaway started selling me a new water softener system which only they can install. Not worth the service charge.

First John was hear for estimate, straighr fwd and to point.Next Jose Ibarra and “Big Guy” alias from Vermont went to work, installed, all in about 4 hrs. From estimate to completion. Good looking job, very professional and friendly. Cudos to the installers, excellent people and proud to see young guys working tails off. Was pleasure doing business .

Excellent and knowledgeable technician who fix my plumbing problem and get us back to normalcy in this freezing weather at Austin. Thank you Cristian for your wonderful service

Miguel and Mark were so nice and explained every step of the way! They both always took time to answer any questions we had.

Good job, very professional and good service

Jason d was very courteous and professional on serving my air conditioner. He was able to solve the problem ,and I highly recommend him. Joe l.

THANK YOU, CHRISTIAN (WITH ONE OTHER ASSISTANT) AND THEN DANIEL TODAY, FOR REPAIRING/REPLACING MY HOT WATER HEATER AND GARBAGE DISPOSAL WHICH INCLUDED THE ELECTRICITY CONNECTED TO THE DISPOSAL AND DISHWASHER!! YALL WERE GREAT AND SUCH GENTLEMAN! I SINCERELY APPRECIATE ALL YOUR HARD WORK TO GET EVERYTHING WORKING PROPERLY!!

Dan did a great job like last time. Diagnosis of the problem was fast as was the fix/solution. Dan also provided me valuable information about the coming changes to refrigerant and the obsolescence of R410 as well as the complexities of the new house AC systems.

Sean was amazing. Fixed the problem he came out to fix but ultimately couldnt fix the root cause. Not for a lack of trying. He was very knowledgeable and seemed very invested in finding the problem.

First of all I don’t even know who told me about ARS but I am so glad that they did. The service was exceptional. From an awesome professional customer service agent Misha to the actual professional technician Peter who did an exceptional job. I was extremely impressed and I am of the nature to give a bad report if the service is bad but this service was top of the line.The customer service agent made me feel comfortable, told me of specials give me all of the information I needed to get my home together for my plumbing need.The technician was able to assist me and give me tips on my plumbing needs.Thank you ARS and I will definitely use your service again and I will see you next week for my AC HVAC.

The team was professional and knowledgeable. nice guys too. oh yeah, they replaced a water heater

Dan was excellent. He checked everything out and found the original air filter connected to the coils. It was extremely dirty. Everything is working now thanks to Dan.

They have done a great job on the service for our Generator.I put a rare 4 stars due to the poor or lack of communication for my many appointments. Other than the communications, they are a 5 star company.

Our HVAC stopped cooling. ARS got a technician to our home the same day. Jose identified the problem and corrected it quickly.Glad to be an ARS longtime client.

Arrived on time. Clean neat and professional. Explained inspection results and options. Bet good.

A very good job. Technicians were very helpful and explained in detail the issue.

Tech did a good job repairing clogged drain. Provided helpful information about future problems.

They were a great team, all the work done in 1 hour it was great! Friendly fast and polite!!!!!

ARSHas taken care of my service for 12 years and I have been pleased. I am especially glad my original tech, Ryan, has returned.

There was a mix up regarding what was happening with my faucet at my kitchen sink, but these guys made it right. Got the problem fixed.

Good job from Daniel. Explained everything on what he was doing and next steps. Highly recommend.

I got everything done in a timely manner. Peter was very helpful in answering all of the questions I had. I have, and will continue to use ARS Rescue Rooter for my AC and plumbing needs.

Christian was knowledgeable, competent and courageous. He did an excellent job replacing my Garbage Disposal.

The infrared device which conntrols humidity and clean air is mounted in my attic and needed maintenance. Peter replaced it and he was the first ARS representative who pointed this maintenance feature out to me. I was grateful. He listened to me and helped me in the care of my Carrier unit. You are lucky to have him as your employee. I hope to get him again if I need service.

Easy to work with. Old system died. It was time. We will see sales folks tomorrow. Troy was very knowledgeable. We are grateful for his honesty and expertise. ARS has always been good to us.

The service technician, Karl, was polite and professional. He explained what he did to tune-up the AC/furnace and what services need to be done in the near future.

Give extremely accurate description to company of problem (washing machine drain line clog) They tell you a price of $83 if it isn’t something else. They show up and it’s nearly $400 to clear a washing machine drain line. Cleared the line myself with a 12 dollar hose end attachment bladder. Don’t waste you time with these morons.

Thank you for sending Jason out today. He did a very thorough inspection and servicing of our HVAC system. A few system cleaning issues were resolved and everything is back on line. Hope we will see Jason back in the future.

James was amazing! He is polite, very professional, and detail oriented. He did a very thorough job of making sure the plumbing repair was perfect before he left.

On time, prompt, friendly, quite possibly one of the best installs for anything Ive ever had. And the price couldnt be better. Brand new water heater fully installed gas, under $3,000 Im fine with that.

I gave a five star rating for the installation, I give a three star for reliability. The installation was originally scheduled for April 26, 2024, but that didn’t happen and the excuse was a failure to schedule by clerk. I was then told I was scheduled for Saturday April 27, 2024 at 8am, but that didn’t happen and reason given for the no show was a mixup with parts sent to different job site. I was then told the installers would arrive on Saturday at 10am, but they showed at 10:30am. The installation was completed by 12pm. Businesses should have the decency to be reliable when someone pays for a job to be performed at a certain day and time. Reliability of day and time is just as important as reliability of installation.

Our a/c quit the night before July 4! We were so relieved that ARS had technicians on call. Ramiro was courteous, very professional, right on time, and got us all fixed up in a very short time.

Ramiro was great, once he got to us. Somehow he was redirected to another home, although our appointment had been confirmed. I called to check on the appointment when it was obvious he was not coming on time. We had 2 appointments at 2 different homes-8-10 & 10-12. He arrived at 1030 at first destination. He was efficient and knowledgeable at both homes. He explained everything until I understood.

Tech wouldnt even look at the problem he was called out for. He did a diagnostic to prove that our older system was only worthy of being replaced. He said the blower motor was leaking oil, it isnt. He said the compressor would probably fail. We asked if he could install a fuse in the low voltage line from the furnace transformer and he quoted over $300. We asked if he could install a new control cable between the inside and outside units and he quoted over $700. Apparently ARSs way of doing business its to overpriced the repairs so much that you will buy a new system, or let them keep your $109 diagnostic fee. Later in the day we had another company come and check out wiring and install it Ecobee thermostat for $115. Everything is now working fine again.

The technician performed tune-up services as expected. The technician was knowledgeable and did a great job.

Ramon Fernandez and Tyler Vasquez are awesome to work with. They are very professional!

My appointment was from 10-2 at 2, I called and customer service said shed notify the dispatcher, but no return call, again at three I called and went through the same process, and again at 4. Finally at about 4:20 the dispatcher called to say he was on his way. At 5:00 he arrived. Then he took 2 hours to trouble and change out a thermostat. Then they over charged about 3 times what a thermostat would cost $745. He never quoted the price upfront. I asked what it worked cost to just take it out and let me go buy my own thermostat, and he said he would have to charge 2 hours of labor at $278 per hour and a service call fee of $109, so $665, so I just paid the $745. Dont do business with this company unless you want to get ripped off. The worst part the thermostat isnt calibrated correctly and the tech told me id have to call tech support. How in the world is tech support supposed to adjust the thermostat over the phone. Again avoid ARS they are a bad company.

Corey was wonderful! He got everything cleared out of the way, and got ready for the water heater and his assistant to arrive! He didnt waste time.He assured me that turning the gas off to the house wouldnt hurt the furnace or any other appliance. He allayed any worries, then when they were done, he made sure everything still worked and checked water pressure and heat.Im quite happy in the estimate process from John and installation from Corey!He let my adult child watch and taught them how to adjust temp and check for water heater problems in the future!God bless you and thank you ARS! You were worth every penny spent! ❤️

ARS responded promptly to our request to replace a water heater. They came on site, did an inspection and scheduled installation for 4 days later (at our request) The installation was done efficiently and with little fuss. The old tank was carted away so no further hassles for us. Their price was very fair and we’ll certainly do business with them again.

Had a tech come out and fixed downstairs heat but we realized a few hours later that upstairs was still not working. Called ARS back out a couple days later. I took off work early and the tech showed up three hours past the window time, so I didnt actually need to miss work. If only they had someone who understood professionalism and giving people a courtesy call when youre running behind, I couldve actually got more work in that day. Anyways, that tech couldnt fix it and stated another tech would be out the next morning. The entire next day goes by with no technicians showing up and dispatch just couldnt get anyone to give an answer as to why or when. Again, another day of work that I took off for nothing. So, still waiting for an answer as to when a tech is coming back out to fix our upstairs heat. The only reason Im even continuing with this company is because they installed this brand new unit/furnace in September 2023 and parts/labor are still under warranty. If it wasnt for that, I wouldve gone with a different company already. Busy, I understand. The lack of professionalism...not so much.

Love ARS- this is the second time we’ve used them and they’re amazing, quick, efficient, and friendly.

Could be a little faster to deliver service but great experience over all. They kept their promise. Worth the wait.ARS please thank your serviceman :Peter for your 5 stars review

The service technician was very professional and provided excellent services. He quickly diagnosed the problem and fixed my AC unit.

Excellent sales information process with Collin. This was followed up with timely installation by Cory, Justin and Edwin. They worked as a cohesive team during installation, cleanup and haul away of old unit.Great experience for a 24 hr turnaround for completion.

The technician arrived on time and sent in advance his identification through SMS. He conducted himself professionally, protecting the rug by using covering his shoes. Eventhough we were the tenants, he gave us a brief of his findings that would eventually go to the landlord. The service was great!

Plumbing issue - water blockage. The young man Marc was professional and informative. Explained the process to me as I asked questions. Took him about 35 minutes to find my root cause. Im very grateful for the super fast response time. ARS was onsite immediately. Thanks for a job well done, Two thumbs up and 5 bright stars!

In the past two months weve had ARS replace a water heater, repair a shut off valve, & swap out a dryer cord & plug. Every job was handled quickly & professionally. Highly recommend

Daniel probably the best service technician I have ever dealt with. He explained the problem clearly and the necessary fix. He cleaned up his work area thoroughly. His demeanor was totally professional. If only all service guys could be as good.BTW, I am not related, he was really just that good. Tony

I am very pleased with ARS and Arturo RosasRosales. For many years Raymond was my ARS guy. Long ago, he guided me through my ancient HVAC system and then through the replacement ARS installed. He gave good advice and saved me money. We knew each others dogs names; he felt like family. He retired. When Arturo came the first time, I was fearful; he looked like one of my high school students. But he was very thorough and installed a surge protector. This time he was, again, thorough; he explained what he was doing and why. He made a practical suggestion with no pressure, just guidelines. He was very professional. He remembered the raccoons that brought their babies to my back porch. I was not his teacher but Im as proud of him as his teachers, his parents, and you must be.

Really friendly techs. $69 tune up and check is worth to learn about system. Didnt agree that my AC needed replacing but I think that is standard for big companies. Still good experience.

Management and scheduling - disrespectful and non-responsive. ⭐️On-site technicians - respectful, competent, particularly Robert.⭐️⭐️⭐️⭐️⭐️

Repair person was courteous and pleasant to work. I will recommend him and ARS. The dispatch service over promised and did not set expectations for appointments.

Sean arrived on time and explained what he would be doing then proceeded with his task. Once Sean finished he asked if we had any other plumbing concerns. We were impressed with Sean’s knowledge and expertise. Great job ARS.

Great service, very knowledgeable and didnt mind explaining what he was doing as he went through the service. Very satisfied.

Excellent service and delightful worker! Work was completely efficiently and with great expertise.

My water heater died and they hooked me up with a new one next day.

We had a main sewer backup, shutting down all our household water flushing services. ARS (Jacob) came out within 4 hrs after I called in, and cleared the main line within 5 minutes after rooter setup -- all at ARS p special price rate. Jacob was super polite and professional performing the service. I highly recommend this company.

ARS is always on time! Love the service. James was awesome! He explained every issue to me patiently. I truly appreciate his thoroughness. Will consider his recommendation and put it in place. Thank you!

At first I was angry & disappointed due to the company not following through on my first appt & not contacting back. I decided to reach out again & setting an appt for service. I am a firm believer in second chances & its always possible there could be bad days.This time they then technician did an amazing job doing a tune up & figurng out the problem & coming up with a solution; in less than an hr.Same day, their electrician came and completed a small replacement. Thank you for the service & both Jose & James were professional.Thumbs up & 5 stars service!!!!

Got a tankless water heater installed as well as a dedicated electrical outlet and both jobs were performed professionally and thoroughly. only a couple issues with scheduling but no big deal. very polite staff. thanks everyone at ARS.

The 3rd party scheduling person, Jessica, that I was directed to from the google search link was less than desirable. She didn’t relay all of the information I needed her to directly to the technician. Therefore, I would recommend calling the office directly and speaking with Crystal. Crystal in the office was fantastic.They let me know the eta of the techs arrival sent me his name number and a photo so I knew who to expect.The technician, Miguel, was fantastic and was able to repair the busted water pipe quickly, within a little over 24 hours from my initial call in a freezing situation, to get our water turned back on.Miguel and Crystal know what customer service looks like!

Fast visit, fixed my AC system quickly. Appreciated that they got me scheduled same day I called. They were communicative via phone calls & text. Fabian was great, very knowledgeable, personable, efficient, and helpful. Overall, difficult to complain about ARS’s services.ARS installed my new HVAC system less than 2 years ago and within last couple months my nest thermostat started displaying “no power to the Rh wire”. Very frustrating because the system was not functioning properly. It was a quick blowout of the drip line and that fixed the problem. And I’ve been putting vinegar & hot water into it regularly. Definitely more expensive than I hoped/anticipated but at least my system is working well now.

ARS called to update me on the technician’s arrival. I regret I don’t remember her name as she was very polite. Fabian Villanueva showed up well within the scheduled block of time. Mr. Villanueva was courteous, polite and friendly. He performed the semi-annual H AC and furnace check with care. He also checked for carbon monoxide issues. He let me know the system which was installed a few years ago is in great working order and discussed options to improve the comfort and efficiency. He knew I had been told of these in the past and was really great! I love that ARS doesn’t do a hard sell, but tells me of options to reduce my electric and gas bills, plus making my life better. Fabian was very considerate and professional. ARS excels in all aspects of what they do. They have excellent employees at every level!I highly recommend them!!!

The technicians knew their business and explained the work before it was done and after completion. I appreciate a job well done and the care they took in cleaning up after the project. I give them a “thumbs up.”

Flooded kitchen on a Sunday morning and ARS came through and problem fixed before noon. Plumber was so nice and personable. I couldn’t be happier.

ARS usually does the maintenance on my AC/heating unit. Today they came out for a different issue. It was resolved. Techs are always professional, informative and helpful.

First of all I want to say that Jason is a very respectable sweet person and I appreciate him and he does try his best but he has found nothing wrong. Every time he comes out there is simply something wrong with this conditioning in my house and the heating we’ve had problems with this AC and heat unit since the day we bought it October 22 I’m getting to the point where I want to hire a lawyer And get it over with because I am tired of freezing in the winter and burning up in the summertime with a $16,000 unit. It’s just ridiculous someone is supposed to reach out to us that’s a senior technician I guess we will see it’s been a year and a half now we’ve had nothing but problems with this unit since they’ve installed it .

Perfect service! Used them before and I was very satisfied, so I tried them again for a busted pipe emergency. They came the very next morning!!! I am impressed with their work, service, and customer service care. I will continue to be a repeat customer should the need arise!!

So impressed by of how well informed they kept me before and during the job. Jose was determined to find a solution to a challenging plumbing issue and did outstanding work. ARS / Rescue Rooter earned my trust and future business.

The Technician was very friendly and easy to communicate with.

Awesome! From calling to Ac repair. Fast, very fair price and Ramiro was so professional and very nice. ARS wil now be my go to people for everything.

ARS gave us our brand new unit in such a timely manner. The installation was fast and they gave me amazing tips on how to upkeep the best maintenance and gave me good advice overall. Their satisfaction guarantee is also why I would recommend starting and staying with them. They are true to their word.

The service provided was thorough. The advice and clarification are greatly appreciated!

Dan was a professional. Came in, had the problem diagnosed and corrected in about 15 minutes. House is cooling down as I type this!! Thank you ARS for your prompt speedy service! I’ll be calling you again.

Mark was polite and courteous and cleaned the drain but the ARS pricing was extremely expensive. You advertise $83/- toilet and $83/- main line clean on the web site but to unclog the shower the initial quote was $350 just to run the snake down the drain. He dropped the price to $150 when I said I don’t want it. But I should have really received the $83 advertised price in the first place. Very disappointed with this sort of price gouging but the quality of service was good and the service person showed up on time.

Install complete at a fair price, one outside piece immediately fell off the wall due to poor mastic applicationAs a coincidence, I just found that the supply ducts in attic of another house just pulled off the supply plenum due to shoddy application of the masticCooled or heated air has been escaping into the attic for a long time before I discovered the problemWasteful and expensive!Tried to get help from ARS but the installation manager refused to call me as promised by the customer service managerI would have advised my client to use a different company for these units if had discovered this other problem one day sooner.

Phenomenal team of professionals. Plumber was kind, knowledgeable and extremely helpful. I’m am using ARS services for all of my professional home needs because I know I can trust them to be prompt, professional and a great price.

Master Plumber John came out to help with my water pressure issue. And Im glad he did!The sage old timer figured out what the issue was within 10 minutes of stepping in my home (greetings included). I showed him to my kitchen faucet and Master bathroom shower, he turned them on, turned them off, unscrewed them, put them back in and like a fortune teller told me that my water softener had gone bust.How the heck did he know I had a water softener?! 😳He got us a new water softener, installed it and was done by mid day. I think the most challenging part for him was getting his iPad doohickey to comply 😂.John clearly knows his stuff and Id gladly pay for his service. Done right the first time. Well worth it.

UPDATE: I ended up reaching back out and spoke to a dispatch for plumbing who could only tell me the tech was going to try to make it to me by 5-5:30 due to being in an attic and needed a break. I am an understanding person and only would have appreciated better communication through the 10 phone calls I made. The tech ended up coming out at 5:30 and did a great job with service. Again it’s unfortunate and a huge inconvenience to spend a whole day waiting around especially past a scheduled appointment slot.Set an appointment 2 weeks ago for ac maintenance from 8-2 I’ve called multiple times to check the status of the tech and was told one time the time came they didn’t show I called again and they said they would be here by two I called again at 1:55 and they said dispatch would reach out at 2:10 I called AGAIN and they said I would receive a call from the tech shortly that he had my order. It is now 2:30 and I am late for an event waiting for them to show. If they ever do. I’ll update my review but for now I don’t know if they are a company I would be calling again.

Jacob from ARS Rescue Rooter did a great job installing 2 hot water heaters. He was efficient and did the work with a calm manner answering our questions throughout the process. Great experience!

Arman was so courteous, neat and respectful of our home.

Awesome! Job was done properly and without cutting corners. Thrilled. Very fast response.

The plumber arrived quite early in the time window, completed the installation of a hose bib quickly and explained how I could prevent a problem later on.

I called on Sunday late morning and by 5pm Jose was here. Jose was very nice, professional and knows what he’s doing. He was courteous, and quick, and was done with our project in one hour. Will definitely call this company again!!!

My plumber Kyle was very professional,and got the job done. He explained what he was going to do when it came to the water heater. And I thanked him for coming out.

On Tuesday I had two service men come to my home. One was for plumbing. He was very knowledgeable and checked all my plumbing. The next service man was AC, he asked if I had a filter, I did. So very nice both men were great ambassadors for ARS.

Same day appointment, thorough, knowledgeable & extremely helpful! Would use again.

My technician was so knowledgeable and friendly. He did a very thorough job on our HVAC system. I feel at ease now using it more during these cooler days

Peter provided exceptional customer service. Fortunately, he has serviced my units in the past. He explained the outcome of the service which was good. Also explained the options (Inflation Reduction Tax Credits) in case I wanted upgrade my unit. He will plans to follow-up with me regarding my Nest Thermostat which I still cannot monitor and control remotely since 2018 when my upstairs unti was replaced. This should be ARS responsibility to get this rectified through Nest. There should some sort of protocol in place.

Im extremely pleased with the whole process. The presentation of the product was excellent. The installation was completed professionally by a very competent team. There is nothing I can find fault with the operation and services.

We had a new A/C put in in April 2022 with a new thermostat. Twice we had to replace the thermostat which ARS replaced with the same model thermostat, which used batteries. It went out again 10/13/2023. I went to Homedepot and got another model thermostat which needed a c wire for power, which wasnt in the current wiring used. ARS replaced the old thermostat with the new I purchased, after going into the attic and correcting the wiring to the new A/C unit, I was told the installers wired wrong. Then because it was past their 1 year installation warranty I was charged $109 for their mistake. So I got the new thermostat for $80, and installed for $109. So now I have a $189 thermostat.

Bought 3 units in the last 5 months- top of the line units. Today at our annual maintenance check up we’re told our units are not working as well as they could be but for an additional $550 a unit we can have them working better. After only a few months they should be working at optimal levels . 3 brand new high end units should not need anything. Either we were sold inferior products or your company is trying to nickel and dime us and have us spend additional money not necessary for ac units that have a 10 year warranty.

Heat pump wasnt performing during cold weather spell. Called ARS at 7am and they put me in the schedule same day. I was kept informed of the status of the tech throughout the day until arrival. The tech solved the issue and we had our heat back.

Remove and replaced electric water heater and main shut off valve. Technician did a professional job. He had the new water heater with him. Installation took about 1 hour and 45 minutes. I would recommend ARS to anyone.

I bought my system 10 years ago. The system worked but one room had an issue. Cut to now, Corporate sent a team of 3 out to totally reinstall my system, replace the ductwork and rehang and redo All my vents. I now have powerful air into every room and could not be happier with my new system.They also, for my trouble, extended my warranty by a few more years so I only have to call should I have any trouble or for any maintenance at zero cost to me. I could not be happier.Thanks to Renee, Anthony and Natan. ( I do not have the other 2 techs names)I have recommended them to a few folks here in Wimberley and they too are very happy with their systems.ARS stood by their warranty on their install and maintenance and went above and beyound to ensure all was right with my system and that is Very Important to keep loyal customers. Thank you!

Ricardo Ramirez was awesome. He did a great job installing our new water heater. Very nice and respectful and did a great job in explaining what we needed.

Extremely unhappy with our most recent experience. Upon installation of the new ac we were told everything would be insured for the next 10 year and 24 hour maximum wait time for any mechanical issues. The AC is not even 2 year old and we heard a huge explosion sound at night and waited for 2 days to have it fixed at a cost of $2745!!! What an overcharge! They promised to send someone check it on Sunday but didn’t show up until Monday. Made multiple phone calls but nothing came out of it. 2 nights without AC is complete torture and we wish nobody suffer it. Also the $2700 charge didn’t come with a detailed breakdown. At the first maintenance told us the fee is for labor only since the parts are still under warranty. Later he claimed the charge includes parts labor plus gas to drive here blabla. They advertise as “unconditional money back guarantee” but prepare to be scamed for your money.

Great technicians. Very helpful and professional!

Why is everything a Complete Scam everyday!We just got charged $80.00 for a kid to tell us we need the grinder pump cleaned in Lago Vista?We knew that and told them before his camera look in.WE WANT OUR MONEY BACKNEVER AGAIN🏞️

Technician Ramiro Guasch is one of the best to perform my tuneup. He explained the details of all problems that needed my immediate attention & those that could wait to the future. He was very clear in terms I could understand. He made an appointment for estimate of a new HVAC unit and a Generator. Hes the BEST!!!

It took 3 days to get the water heater all done but the techs did a good job, always courteous and answered all the questions. I would recommend their services.

Very professionally done. Explained what was done and how it would work. Cleaned up when they finished.

I just had a tankless water heater installed yesterday. They took around 8 hours, and I thought I’d wake up today with piping hot water everywhere in my home, but my shower got tepid at best and my water pressure dropped by 50%. They carved the hole for the drain pipe too high so they stuck a pvc pipe on it with the red letters facing outwards on the front of my house. I am so disappointed that after spending so much money, my situation is worse than before. If they can fix the issue, I may change my review. Let’s see how their service is.

The technician Karl was very friendly and knowledgeable.

Today, the service call arrival was delayed from the typical, but the heating tune up was great. The recommended improvements were done in the same visit, no waiting. Great value.

Great!!!The ARS technician James Maldonado was very knowledgable and professional. James did a fantastic job troubleshooting the plumbing problem and fixing the issue.James made our Thanksgiving holiday much better.Thank you James & Happy Thanksgiving to you and family.

We have used ARS/Rescue Rooter services for a number of years, and our HVAC technician, Peter, is superb: professional, detail-oriented, and willing to provide information and helpful explanations for services needed and rendered. He is an excellent representative of ARS, and we are delighted to have him as our technician.

Had malfunctioning smoke alarms, and John Gonzales with ARS got to the heart of the problem with ease! I have used ARS for many issues, both large and small, and have always been impressed with their service and professionalism. I highly recommend ARS.

ARS, did an Outstanding job. They were helpful, courteous and quick. We were not without ac for along time. I recommend them to anyone.

Alejandro from ARS just finished the annual furnace check on my Carrier unit. Great service and a nice guy to talk to. Definitely recommend. - Thanks ARS!

Great experience with ARS and Kyle. They came out within an hour of me calling on a Friday night and replace my broken sink faucet. He was communicative and walked me through everything. Would def use again!

We had are yearly check up on our AC / Heaters. Peter is our technician we request on a regular basis. Peter is timely and professional. I like that he takes the time to explain the process and what he checks out to ensure the system is in top condition.

Cornelius came out to diagnose my HVAC system. He was very thorough and informative. I also appreciated his patience with my dog. Good technician!

Daniel from ARS did excellent electrical work for me.

Jacob was a huge help! He was thorough, polite, and knowledgable. I’ll happily recommend ARS Rescue to others in the future!

Beware! ARS Rescue Rooter did a complete bait and switch on me. I needed a clogged bathroom sink cleared and when talking with customer service to schedule, I was quoted $83 total for the service and they she even sent me a coupon to give to the tech. They canceled my first appointment and rescheduled for the next day and upon arrival I was told that the coupon was for a different drain cleaning special and that what I needed would be $450 (over 5x what I was quoted and agreed to come out). This sounds like their normal practice for other reviews I just read. They want you to cave as you are usually desperate with a plumbing issue and that is unethical in my book.

Showed up on time, clearly explained what was needed, and provided a reasonable quote. Very professional.

Arrived within the selected time window and completed the repairs immediately. Technician was courteous and explained the issue well.

Ricardo Ramirez did our plumbing work today. I was very pleased with his work and his friendly demeanor. He took the extra time to make sure the repairs were perfect.

Peter was extremely thorough and professional also just a really nice guy who explained everything to us. Highly recommended

Jose is knows his stuff and is super efficient! Thank you!

I couldnt ask for better service. The 1st person tried and didnt have the advanced tools so technician at next level came with advanced tools and found the problem. He quickly identified and took care of the problem. They even charged less than the estimate, significantly. After this I wouldnt consider calling anyone else.

I had very satisfactory and professional service explaining to me the reason why my kitchen sink was clogged and set up a plan to fix it.

Peter Wabbel was prompt, personable, and very honest. He even remembered me. I couldn’t be happier with the experience.

Jose did an excellent job describing the problem, how to fix it, and showed me how to follow up. I very much appreciated his competence and kind patience in ensuring I knew what to do to maintain my system.

If I can give less stars I would. Technician didn’t bother to actually look. He quoted me at the door without checking anything. Wasted my time. Someone could have told me over the phone.

Very professional, clean, and it was done in a timely matter

Peter was so pleasant to work with! He was straightforward about issues with the AC, and it never felt like he was trying to sell me on anything or get more money than necessary. Which, for me, was so refreshing!

The technicians quickly completed a job they neglected to finish when installing the new HVAC system. They also replaced one new thermostat that was not working properly.

Jason arrived early and unlike the previous A/C company techs, did not look for the easy fix and say, You need a new unit. He diagnosed the issue step by step, identified the problem, and fixed the A/C unit: a simple electrical relay unit at the compressor ... a fix of under $600 and not $3K as the other guys were recommending.

I have used ARS for several years. But today, was the most unhappy experience. I had my yearly ac check ( which I had had several times before) up and something was poured down the drain pipes and was advised it would only last a few hours so I tollik my dogs for a walk, over 7 hours it smells so much worst. When I asked to see what was used, I was told they could not provide me a list (I did not asked them to pour anything down my ac drain lines). So now Im breathing in some kind of awful smell left over and they refuse to let me know what Im breathing in.I dont understand how its ok to tell a customer that the smell is ok, but they will not tell you what your breathing in. (They said it was not chemicals but still cant tell me what was used).When I called, I was told to pour water down the drain pipes.I have had many services done by ARS, and had a family member work for them in the past. I am beyond unhappy.

What company doesn’t have communication with their workers? That is “ARS Rescue Rooter”. I am a landlord and I called them to get one of my properties cleaned out and I as the owner set up an appointment for them to come out and give me a quote they said it was free to come out and give me a quote And that they would call me when they were there. I never got the call they communicated with my tenants that don’t even speak English and they started to work on my property when I didn’t approve of any work till they notified me with how much it would cost well they surprise me with a hefty bill. I would not recommend this company the reason being is that they do not have communication with the people on site that is working on the property. The only time I received a call was when they were ready to charge me for what they have done and offer me more problems with more money on top. Then the guy that was working on my property said that yes it is free to come out but they charge you $89 just to put their hands on your problem to see what is the issue which makes it not free since they said that they give “free quotes”

I called to get prices about a clogged drain. I got a confirmation of a price of $89 over the phone for the tech to come out and unclog the drain. When the tech came out to my house he said it will be over $400. I called the office and talked with 2 different people about this neither one of them wanted to help me, given I was upset about being lied to. They just transferred me to costumer service VM. I was told by one of them that I was given wrong information unfortunately that is not my fault you do not train ur employees properly, so because of that i have to pay for their mistake. They also wanted me to still pay the $89 for the tech coming out even tho nothing was done because it was $400..... The tech that came out was great by the way. To him Im sorry ur coworkers have not been trained properly.

Arrived within the timeframe allotted. Respectful and polite. Did the tune-up and explained his findings. Use shoe covers as it was raining. Will use ARS/Rescue Rooter for future calls when needed.

Wonderful experience! We purchased a new water heater. Everything was installed as promised. We are happy new customers.

Tech was very thorough and identified a failing component, which he replaced which led him to determine that the controller bits d itself was bad. Tech has ordered a new board which should get the furnace working again.

Jacob is an excellent plumber and actually found my gold chain in the pea trap. To boot he is a very, very nice young man. I highly recommend him.

Troy and ARS have always been good to us! Appreciate the service! 5 stars

Crew failed to turn off water before starting work on heater plumbing. Resulted in flooding inside garage when defective pipe broke. Did install new water heater satisfactorally after water cleanup/pipe repair. Never received copy of invoice after several requests.

First of all if the Lowes in Killeen refers you to the place for a free consultation, don’t do it! This place is out of South Austin and will over charge you to come to Killeen. I asked how much it would it cost if they purchased the water heater and installed and was told $2,800.00 but if I bought it from Lowes it would be cheaper but they would still charge $2,000.00 to install. They claimed the cost included labor, permit, travel from South Austin, and the haul off of the old water heater but they never provided a breakdown of the cost. When I asked for a breakdown, the rude manager Pete said the amount was fair and that they charge a flat rate of $3,300.00. My advice is to buy it and have a local plumber install it and run from this place!

They did not stop by and service my home despite sending me an invoice/ receipt for it. I was outdoors the entire time as someone else was servicing my home for plumbing.

Jacob was polite, considerate and most importantly great at his trade. Thankful for his help today!

My landlord called them to help with a leaking pipe on our property. Jose was very friendly and professional, got the job done and kept me in the loop every step of the way. Would definitely recommend to a friend!

They have an extremely unprofessional way of doing business. I scheduled them for an AC tuneup and they called me up to say they would arrive between 9 am and 5 pm. Waited all day and nobody came nor called. I called back the next morning and they apologized and said they would show up between noon and 6 pm. Again no show and no call. Will never attempt to do business with them again.

Peter showed up early than I expected. He was very knowledgeable. Showed passion and concern. Did the maintenance work very well!

We have used ARS for multiple services. The technicians are always professional and show up on time. I like how I get a phone call from ARS letting me know the technician is on the way.

ARS installed a new HVAC unit in 2021. It quit working in June. They never got it repaired until 4 months later. They scheduled at least 10 times when they would show and didnt arrive or give notice. At least 6 times they said they would call me back about plans to fix the unit and never called. They finally fixed it with an exorbitant charge.

The person who came to give an estimate was friendly, courageous and knowledgeable.He gave us several options and didn’t push his opinion, but gave us his opinion in when asked.

Rene and Jaime at ARS / Rescue Rooter in Austin/Central TX area have always bene good to my family and me. They go above and beyond, and I am forever grateful for their high quality service and attention to detail.

Called to confirm arrivalPeter is professional, provided understandable status and no-pressure options to consider for my AC. Peter is my tech.

The team was quick, accurate and the work was good. Everyone was friendly and I was up and running in just a few hours. Very satisfied

Corey & Justin were brave and professional in their show-up for our service call in the cold weather. I was happy to learn that Justin was part of the original product install and remembered details of our project.

My tech was great! Happy with my service and repaired AC!!

Professional, efficient, reviewed what work was completed and made suggestions on easy, cost effective maintained the homeowner can do to keep system running well.

Over priced, $385 to replace toilet float.

Daniel & assistant (sorry; I didn’t catch his name) diagnosed and solved the problem quickly. Excellent service. Thank you.

Jacob at ARS was fantastic! Showed up on time and dealt with an unpleasant toilet situation quickly. Very clear in his communication, easy to talk to.

The technician was very punctual, cordial and friendly. He took the time to answer questions and he provided helpful feedback.

Dead hot water heater..Gave them a call and got estimate..They sent out service team and replaced 20 plus year old Kenmore water heater new AO Smith same day.. Everyone was professional and on time and focused on doing the job correctly and quickly..Thanks....putt...putt..

Quotes the wrong price. Called at 7:30a to say someone was on the way, then called 10 minutes later to say the guy wasn’t on his way. Called me back 45 minutes later and said the quote for the same service had now doubled.

This was my second time having Khan as my service technician. I am very satisfied with his performance. Very friendly, professional attitude. Thank you!

Great crew. Finished install in less than quoted time. Would recommend to others

James Maldonado is fabulous!! Give him a raise! Knows his stuff, quick, positive attitude and changed my previous experience to a totally positive one! Thank you!

Ricardo, the service technician performed the parts replacement quickly once the parts were found. He made every effort to locate the parts needed as soon as possible.

The service was fast and efficient. All repairs were explained in detail. I highly recommend this company.