Bell Air Conditioning, Inc.

Bell Air Conditioning is a great company that I highly recommend. As a lifelong Belton resident, I’ve used a number of other HVAC service providers, to my frustration. I turned to Bell Air Conditioning a couple of years ago and they’ve been fantastic—extremely professional, fast, friendly, honest—you name it. Ann in the office is always wonderful and so pleasant to work with, as is Tommy, who has been our service technician several times and is great to work with. Just a straight shooter. Austin has also been great in the office with providing different pricing options; a super nice guy. They are all extremely helpful, timely, and really genuinely nice people who operate as a well oiled machine/team. I’m glad I turned to them and definitely recommend their services.

Cory was a very pleasant and knowledgeable technician. He answered all my questions and showed me pictures of the various items he inspected.I will be happy to have Cory service our unit in the spring.

Corey came and helped and was awesome. Been here several times and always knows what he is doin and is friendly and professional. This company as a whole as been great . I would give them 6 stars if I could.

Coreys customer service was top notch. He arrived when he said he would. He answered all my questions, was patient and explained everything clearly. Will definitely recommend Bell Air Conditioning to my neighbors.

I’ve used Bell Air for around 7 yrs. Last year I had to use a different company for 1 year. They didn’t even compare. They did nothing, but, Bell Air always inspects and goes beyond my expectations so I will continue using and referring Bell Air. Thank you to all of you for all of your hard and honest work.

I will give this company zero stars if it was possible. I would like to share a recent experience I had with this company. Our air conditioner broke down in February, so we called this company for repairs. The repairman estimated that it would cost around $200 to fix it. After working on the unit for about 20 minutes, he informed us that we needed a new compressor and that the labor would cost us about $2,000 since the compressor was still under warranty. We paid over $2,000 for the repair, but the air conditioner is still not functioning as well as before it broke down. We were not informed about the details of the labor warranty they provided. We called them again recently due to the worsening heat and the continued inability of the air conditioner to cool the house. To our surprise, we were informed that they would have to charge us a fee and that their labor was only guaranteed for 30 days. After speaking to others, we learned that we were overcharged for their services. Please be careful if you choose to use their services, and request a detailed invoice of all their work, including warranty of work and parts. I regret not doing this and being too trustworthy of such a company.

Tommy was great! Fast, professional and explained the Gold program well.

Our technician, Josef, was thorough, friendly, and informative. He explained any repairs that needed to be done and answered any questions we had. The pricing seemed fair, and he was upfront with all of the charges before moving forward. Thank you Josef and Bell Air Conditioning for a great experience.

My ac quit working, the next morning I contacted Bell Air Conditioning even though they were scheduling a few days out they were able to work us in. Austin and Caleb are awesome!! Very polite, knowledgeable and friendly guys. They got our unit back up and running. Thanks Austin, Caleb and Bell Air

Bell Air Conditioning seems to have a problem with African American clientsNo problem moving to a provider that does not.Cash payment for unit of $7000 paid yearly sevice agreement there was not any worked performed by Technician today asked to service unit for the scheduled maintenance and invoice for work performed for payment Tech rudely demanded payment for coming out although he could not service the unit

Justin did a great job! Very polite and professional! I have used Bell Air Conditioning since 2010 and have always received the best service.

Corey was great! Very informative & thorough. Highly recommend 😊

Justin did a great job completing our spring service. Have used Bell Airconditioning for many years and all of their techs are very professional.

The technician was professional and nice…and they came out within a hour, that was wonderful.But he told me I didn’t have any power to the unit and I needed to call an electrician. Turns out, he had turned the power off to the unit when he took the panel off and never turned it back on….paid $119 for that. 🤦‍♀️

My wife and I ere nearly roasted last night. We noticed the heater never cycled off. I called Bell Air at 8:00, and they were here before 11:00. Austin asked two questions and had the problem solved in twenty minutes. That’s why we call Bell! Thanks!

I knew my AC unit was getting old and worn out. Tommy was the tech who came out to assist. Gave me a diagnosis I didnt want to hear. But he was very helpful with giving me as much information as he could for me to be able to think about what kind of replacement unit to get. Thank you.

Great young man did thorough exam of my heating system. I feel safe now for the coming winter. Bell has taken care of my unit for 15+ years. Nothing but excellent service.

My wife and I are an older couple and we used Bell Air Conditioning for over 35 years. We have had absolutely outstanding service from them during this time. They have always been there for us time and time again, when our air conditioning system needed service.Recently, at the beginning of a popular holiday weekend, even when our hot Texas suns temperature soared in the 100 plus range, they graciously came out on short notice and fixed our air conditioning.Jerry, one of the owners, is one of the nicest and caring individual you will ever meet. Before becoming an owner, Jerry was a highly qualified and experienced technician and loyal employee in the company. He never hesitated to go the extra mile. His outstanding customer service attitude and leadership is reflected in the rest of their employees from the top down throughout the company.Many companies today have lost honest, high quality, old-fashioned service mentality towards their customers. But not Bell Air Conditioning. And we know others who are loyal customers and feel the same way. We are sorry we can give them only five stars. We would give them more if we could.

Tommy is absolutely amazing! Once again had to rush to the rescue on a cold Sunday morning due to the contactor on heat unit . Thank you soooo much Tommy!!!!!extremely knowledgeable about HVAC issues! Always has a solution!!!!!

Bell Air has been a great company for us for many years. Justin made sure our AC is ready for hotter weather.

Justin was so efficient, polite, knew what he needed to check out and I would recommend him and Bell Air Conditioning to everyone. Justin was awesome!

Great efficient, professional, friendly service! Justin did a great job. I trust these guys with all my HVAC concerns.

Justin was great! Made sure all pressures were correct. Blow the condensate line out. Excellent service.

Tommy went above and beyond to install my nest and to ensure the unit was working at its maximum efficiency. Thanks so much Tommy!!!

Tommy is a great and hard worker and very informative.

Justin is an outstanding technician. He’s also a very personable young man. Thanks so much!

They came out on a service call & found a leak in the coil. The coil was under warranty & I had to pay labor. They ordered the coil. While the tech was here, I asked to put in a blow out on drain pipe in case it got stopped up. He said he would & gave me a price of $609.00 for the coil and drain pipe repair. When he came out, he installed the coil & forgot to put the drain pipe in.Three weeks later, water was backing up in the house. The tech should have At least blown out the drain pipe before he left on the installation of the coil. The tech was here for 1 hr to install the coil which I was charged $609.00 for installation. I called them with my problem and They wanted charge me a again to come out & put In drain pipe blow out. It would take no more than 15 minutes to do this. Make sure you get the estimate in writing with this company before approving the repair.

Its not about if mistakes happen but how a company responds when they do. We had an issue with our annual contract and the service tech performing the work. Jerry one of the owners was prompt in coming to our home and resolved the situation. He listened carefully to our concerns and offered solutions. They understand the customer comes first.

He was efficient and explained everything to me as he went along. He fixed what he could, but told me there would be someone coming back with the right size pipes, and insulation to do the job.

We took several bids on a new air conditioner. Bell answered all our questions quickly. Ronny was very professional and patient with all our questions. We made the deal and the next day our new system was installed. The crew was very professional and had our system up and running by the end of the day. The new unit is running great keeping our home comfortable.

Very disappointed with the service received from Bell Air Conditioning. Paid a technician $400 to come out and “fix” the unit. Left the clients in a hot house acting as if it was fixed. It was not. Had to call them to come back, came back the next day to try and sell us on a $6,000 unit. Or “fix” it again for $2000. Hired a different company to come and actually fix it for $400. Didn’t need to replace. Didn’t need to take the refrigerant out, didn’t need to do anything that was requested by the company. Easy fix by the other company that wasn’t trying to upsell us. Stuck with a $400 bill for nothing.

Hey the the dude Justin that came out for our AC unit was cool 😎 and made it cool 🆒 real quick found and fixed the issue fast!👍🏽

Absolute worst customer service. The officer manager Ann was so rude to me. Very disappointed

Our A/C went out at 1 am this morning and our property management basically told us we were out of luck until at least noon the next day bc theyre all booked up... And my husband and I would have managed if we didnt have a 10 month old. Luckily, we went directly to the owner of our house that called Bell air conditioning. They came out within 20 minutes and fixed it!!! We couldnt have been more grateful. Not only that, but the tech that came out... Younger man, so sorry I dont know his name... Was sooooo polite and respectful. Given it was a middle of the night call, we would have understood if he was tired and grumpy, but he definitely wasnt. Thank you Bell!!! I will recommend you to everyone in the area!

Justin was great. He worked quickly, professionally and was friendly.

I have known and trusted Jerry and Bell Air Conditioning for decades. I just went through an ordeal with my 9 year old Lennox DLSC system that has taken 2 weeks to diagnose and show its issue.. Andrew and Ryan were relentless in finding the leak. Mike was very quick to find and procure the replacement coil needed in this unstable parts market. Ryan was here before expected to install the new coil and got the system up very quickly. Ann and Lauren were most helpful, great listeners and schedulers. As expected, Jerry takes care of us again. Thank you all at Bell Air Conditioning for you kindness, determination and follow through.

Justin was polite, thorough, explained processes and what needs done/fixed if necessary.

Just wanted to give a shout out about the five star service given by Tommy from Bell Air! Thank you for caring about our comfort.

We selected Bell Air Conditioning, Inc. to replace our HVAC with the new inverter HVAC system about 13 months ago. Yesterday I had to call company because the system seemed to struggle a bit to cool the house with 92 degree outside. Unfortunately the new highly complex system will need more maintenance compared with old simple system. Technician arrived quickly and diagnosed the issue to loose connection on motherboard. Since the standard labor warranty is only for 12 month I paid $109 for the service. To my surprise I received call from manager later this day and they waived the fee explaining I was only one month outside the labor warranty. Not too many business would do it these days. Shortly after initial replacement they corrected issue with my ducts, which was not a part of original estimate, that was not noticed during original installation at no additional cost. Highly recommend this company.

Would leave zero reviews if I could. Very rude customer service and very disappointing work.

I have a new home with an A/C unit installed by this company. I have lived in my home for less than two years and am having to put almost $1000 worth of work into a not yet 2 year old A/C. They charge $140 to check for a refrigerant leak, not even fix it, just look for it and they were already here working. My A/C unit was labeled hard to access even though it is readily available and easy to access in the attic. This is not normal for an A/C to need this much work this early on in its existence.Update: They have kindly decided to work with me on the cost of the repairs. I appreciate their work.

Justin was very helpful and worked hard until he found out what the problem was with our AC unit.

With it being a cold wet winter day that we needed them made a little more problem to get them out but they did take very good care of my needs. THANKS Jerry

Tommy was courteous and efficient. Got the job done in no time. Very polite.

Justin did a great job. He is friendly and efficient.

Justin did a great job. Checked everything out and unplugged the AC drain line.

We have used Bell Air Conditioning for years, and have an annual service contract with them. They have always be prompt, courteous, and reasonably priced, and have handled our air conditioning needs professionally and competently. We have NO complaints with them.

Great company. They adjusted my scheduled service on the spot to accommodate my new schedule. Jacob was a professional and personable technician.

Justin was awesome and did a fantastic job on servicing my HVAC

Installation of indoor/outdoor HVAC units was sloppy. Screws missing on indoor unit, flex conduit from shutoff to outdoor unit had broken connection. Frame bent at bottom of indoor unit which makes replacing filter almost impossible. Never received any request to have representative review the installation or performance of the indoor or outdoor unit. When contacted with a thermostat issue, they didnt seem too interested in providing service. Last statement to them was the next time I need a HVAC unit, it definitely will not be provided by Bell Air Conditioning. No offer of retention as a customer.

Avoid at all costs. Youll never have the same tech twice, its a revolving door of employees. This shows how poorly managed the business is. The owner is a washed up tech with outdated knowledge of HVAC. No techs are NATE certified. Really avoid at all costs.

Worse company ever!!! Just an FYI, when a customer request emergency after hour repair... it doesnt look good when they get the run around. Dont you know this is where you actually make money. If youre gonna have an after hour service, make sure you hire employees that actually want to work!

Watch Out!! Although their technicians are courteous and professional, Bell Air Conditioning puts a 700% markup on the price of R410a refrigerant gas, and you wont know this until youre handed a bill. They literally charged me $33.50 per pound for refrigerant thats commercially available for about $4.72 per pound! Theyre making a KILLING on their markup, and theyll keep doing it because once theyve charged your AC system, theyve got you for whatever they want to take you for. Call around and compare prices on refrigerant gas BEFORE scheduling a service call.

Justin did a great job with our seasonal maintenance. Thanks.

Corey was awesome as always!!!

After a long drawn out service call, I did a little research. I found that not a single technician at Bell Air Conditioning is NATE certified, but yet they claim they are. Nor are they L.P. certified, again a claim Bell Air Conditioning makes. Oh and lets just throw in none of these technicians are registered with the State of Texas, like they must be. The only reason I write this is after having a technician out who said my system was a little low on R22 and charged me $400 in just R22. After a few months I noticed my air conditioner was not working again I called another company who not only fixed where the leak was, charged me half what Bell Air Conditioning did. Homeowners beware of this company. I called Bell Air Conditioning after the other company had left and voiced my disbelief. Not only was the lady who I talked to very rude, never did I get a call back from the service manager like I was told. If you need your air conditioner fix I would never call this company, they are rude, do not have skilled technicians, and just rip people off.

Very pleased with professionalism of Austin who quickly diagnosed and thoroughly corrected the issue with our furnace.

Repair tech was on time, very friendly and explained the problem to me. Very satisfied long time customer

Justin is an awesome techCame in found the problem in .minutesAnd fixed within the hour

Awesome customer service and technician!

Tommy is the best! Always very knowledgeable, honest, and very courteous.

Justin did a great job! Thank you.

Service fellas are always polite and tell me what they will be doing, which I appreciate.

Justin was a really good tech. Very informative.

Justin was extremely profession, efficient and thorough!

Fast, friendly and professional.

Justin was professional, on time, explained what he did.

Tommy was professional and listened to my concerns. He solved the problem!

Our technician, David, was very professional and polite. We will definitely use him again.

Justin is professional, knowledgeable, and and very pleasant.

Justin was extremely helpful and thorough!

Very professional and helpful

Justin did a great job. Thank you

On time, cordial, reviewed all maintenance items

Super nice folks they help me a lot told to be carful putting run cap on ac an the cap. was only 11 bucks

Justin provided excellent service

Fast, friendly and informative! Thanks

Courteous and straightforward system check and maintenance.

They reprogrammed my outside control unit. Its program was lost/corrupted somehow

Great job

I wouldnt trust them as far as I could throw them.

Tech just was outstanding

Justin was 👍 great

Quick, thorough, and personable!

These folks rock. Best in the business.

Good service job

Racist place and only care about they self.

Polite, friendly and great work

Job well done

During that big winter storm that shut down fort hood and left Texas iced over the owner made all the actual hvac employees go in and NO ONE ELSE, no office employees, no owner showing up, no one. Mind you that the truck had swerved in the ice multiple times just on the way there and many organizations recommended that the roads were dangerous to drive on. Most places regardless of labor closed during that period. Including underpayment that when asked would be “fixed” in upcoming payments that never would never come. Honestly how can a worker get praised by everyone they come in contact with to be so disrespected.