Sears Appliance Repair

Frank was honest about my appliance issue. I felt comfortable with Frank in my home. Issue resolved in a timely manner.

Mohammed was very helpful and got us taken care of and repaired.bIts not his fault or his employers that Cinch home services is no longer worth what we are spending on it

A great experience today. The technician has been here before, he’s very knowledgeable, professional. Makes it easy!!

Ricky is so positive and creative and passionate about his job. I know I’m in good hands when he shows up at my door.

Great and thorough service. Many useful care-taking tips on this and all other appliances. Personable and knowledgeable!

Will never use you again!!! 10 days for you to come. Told you what was wrong, yet no part you said would be with him, this was a simple fix. He confirms, can order & install in 10 MORE days. $478 to replace a latch! Included $50 service & clean I did not authorize. .Decided to call a local for oven instead. Be here MONDAY. Diagnostics--HALF what you charge. Used to be reliable, what a shame...

Technician was nice.This is the second repair that has been needed in 6 months. The compressor was replaced 6 months ago and according to the technician today it needs to be replaced again. We were charged for 2 compressors last year - and received 2 - but it’s impossible to ever speak with anyone so we’ve had this second compressor in the closet … according to the technician today it’s not even the correct compressor for this unit.Two stars are for the technician only. He called to confirm this morning, gave me an approximate time he would arrive, and called again when he was 10 min out like I requested.But this company and their warranties are THE WORST. Again, trying to get ahold of anyone is a painful time suck.

James was awesome, slight mix up in appointment time. But it happens

Mark is Extremely knowledgeable and kind!

Ricky knows his stuff and is a super nice guy.

Mohammad explained every thing he checked on HVAC. He said it was on last leg and offered for Sears to give a free estimate on new unit. I contacted Choice, the Home Warranty company that we have. I thought the report to Choice would have included that info but when I contacted them, they didnt have the info regarding HVAC not repairable. Choice requires a report regarding status of HVAC.

Ricky did his best to try and fix our refrigerator. It was not able to be fixed due to manufacturing flaws. He and his apprentice were very professional and personable.

He explained to me about my Hot point dryer that he couldnt change the filter, but I showed him my Kenmore dryer that the cord is broken. He advised me to call and reschedule to change the cord to my Kenmore dryer with out to pay 100.00 deductible that I already paid because its good for 30 days. So I called the repair service, I was not happy because I have to pay another 100.00 deductible. I try to call back again but the service was terrible because they keep transferring me to different cycle of different department . Sorry , the technician Dquarius B was good explaining the problem of my dryer, he was polite and friendly, .

Ricky arrived on time and repaired my refrigerator. Very knowledgeable and very courteous.

Ricky showed up on time, had the parts needed to do the repair, had the tools and the knowledge to get the job done properly. He checked everything before he left. Highly recommend!

Polite, knowledgeable, helpful and with a smile on his face - what more could a customer want? GREAT service! A+ for sure!!

Repaired my oven door and gave me great advise on other items in my home. great job!

Dquarius B. was v. knowledgeable, professional and friendly. Went above & beyond. TY!

He fixed the dishwasher that had stopped working. Very nice and friendly.

Wonderful knowledgeable Great service. Kept track of ETA.

He arrived at the scheduled time. Pleasant, friendly demeanor. Determined refrigerator problem and installed new parts.

He was very professional and courteous.

Ricky the service tech was amazing!

Ricky arrived in the morning and diagnosed the problem - compressor. He had one with him so we didnt need to order parts and wait for delivery. Refrigerator is now cooling!

This process is taking way too long (two months). But Donald came today and was super! Thank you.

I can’t give the person a star because this morning they had to come to check are washer and I had to lose a day of work and the person never came please get people responsible because now they are telling me that I give a star when the person never came.

The dishwasher was missed diagnosis. They didnt resolved the issue.

Very friendly and professional

Very knowledgeable and explained what was needed. Quickly replaced my ice maker in refrigerator

Very friendly, knowledgeable, very professional and timely.

Friendly and courteous technician. Neal was very informative and helpful.

I have emailed asking for a manager to call me.

Neal was very helpful in directing us to a solution.

Very professional and efficient

Mohammad got the system working

Great Tech very knowable

Knowledgeable about his work.

Tech was very professional

Did a great job.

Great homeowner advice.