Southwestern Comfort Air And Heat LLC

Techs were prompt, professional & efficient. Wore uniforms with their names & explained the whole inspection process with easy to understand language. They treated us as family-very impressive!!!!!Would definitely recommend Southwestern to anyone!!! Thank You!!!

On time,which is big to me. Very polite and the work was finished quickly. Nice to have a running heater. Great job. Thank you

Fuzz and his crew were polite, efficient, and did a great job servicing our HVAC system - will definitely use them in the future!

If I could leave this company zero stars I would! Worst customer Service I have EVER experienced.Owner had his crew install the incorrect part on purpose because he said the correct part was ordered but delayed. And was tired of me the customer trying to get updates, during 100 degree days. Almost burnt my house down. Have pictures and proof from Baker Brothers Technician. Wires left exposed, duct work laying on the ground, the list goes on and on. Kenny is a complete liar, never was honest till I threatened to sue him. $14,000.00 later on a new system and still had to hire another company to clean up his mess.Not to mention the unprofessional demeaner of his employees taking a leak in my back yard, showing up saying things are good to go to find out they didnt even plug the unit in.Will be reporting to BBB with the photos and statements from 2 other heating and AC companies. DO NOT USE THEM FOR ANYTHING ITS NOT WORTH THE DANGER AND HEADACHE!!!

These folks are on point. We called and explained our problem. The knowledgeable techs were at our home within an hour from our initial call. They diagnosed and made repairs in 30 minutes. The techs were professional , courteous , and quick , however, thorough.. I will save them to my phone contacts …They saved the day

Great company handled all our needs and we have a great working AC system. Great customer service. Would recommend this company to anyone! Would give 10 stars if I could

Arrived right at the scheduled window, very knowledgeable and fixed the issue promptly. Super friendly and walked through any questions and described what the issue was. Highly recommend.

Kenny is absolutely amazing! He is courteous, punctual and reliable. I couldnt be happier and Ive recommended him to several others, including my father, and my sister who as well, continues to use him and his company present day. We consider him a trustworthy friend!!

This has got to be one of the BEST companies ever! We called on July 3 as our AC unit stopped working. There was a technician at our door within a couple of hours - the problem was diagnosed - a new something or other was needed and it could be Tuesday before the part might be located. As we were making plans of what to do in Texas on July 4th weekend without AC - the phone rang, the part was located and since we have small children, we would be the first stop on July 4th! There was no upcharge for a holiday and we were cooling off before 10:00 AM! Top notch service - HIGHLY RECOMMEND!

Checked over my unit and put in new filter. It was quick and easy. Did a great job and as always was very friendly and considerate.

During the HOT HOT HOT 🥵 season, HVAC companies obviously get very busy. Southwestern Comfort Air & Heat LLC has been available, professional, timely, and friendly.They air my go to HVAC company!

Driver of license plate sdc3838 seems to think driving illegally around construction barriers to cut traffic lines is ok. Or that his time is more important than everyone else’s. Good company representative doing that in a company vehicle.

Southwestern Comfort Air and Heat LLC did a great job repairing my a/c unit. They were on time, completed the work in a timely manner and charged a fair price. I will continue to use them in the future and would highly recommend them to anyone else! Thank you for a job well done!

Highly recommend! Great customer service. 👌 They worked out a payment plan for me!

Came in my house got right to work. Fixed a loose wire and replaced a blown fuse. 5 minutes later bing! bang! bong! There done and gone. Very professional.

This is the place to go for your a/c repairs. Kenny is a very fair and honest man. Chris and James do excellent work. Holly in the office is very friendly and professional. All products are 100% American made. Were so happy with their service and products. Im a very happy and cool customer. I will use them again!

Purchased two units when this business had a previous owner. The cost of both, was close to 10K dollars. Both units are less than three years old. Flash forward it is summer, and had a minor issue with one of the units and it was not cooling or coming on during this Texas Heat. Called on Tuesday, and was told would be on the schedule for Thursday, due to the nature of the business. I even explained the issues over the phone and sent photos of the issues, and was hopefully thinking a mechanic would at least give a courtesy call to check in or ask questions. However, due to the nature of the business, communication and customer service was poor. Sure, its Texas and its hot and AC folks are busy, but too busy to make a five minute call? I called again on Wednesday to get an update, and still got the same response, nature of the business. I was told due to the nature of the business, we can not give you a time window for Thursday. I quickly called Fort Worth Air Conditioning Company and spoke directly with the owner, and as busy as he was he ensured me he would come by my house the same day I contacted him. During the same day, he contacted me to make sure we were okay, and that he would be on his way. He arrived in the time he stated and got us up back and running, and even showed me how to fix it myself if it occurs again. Even he was shocked at the poor service coming from Southwestern Comfort Air and Heat. Well, its Thursday and I was supposed to be on the schedule and yet still no one has called with any communication or information. Safe to say; we will no longer be using this company. Thanks, but no thanks.

This is a company you can trust! From install through maintenance and repairs (fixing something I accidentally damaged), theyre there every step of the way. Theyre responive, prompt, and really care about the customer. Thanks a million for keeping my home comfortable!!

While the guy who came out was nice, tyler, maybe? He was new, and I assume he did a good job as far as I know.The issue is with the receptionist, I should have known when I first called, then almost called back to cancel because of her. I was asking simple questions like what all do yall do in your service what do you check etc. She didnt know then had ti grt on the computer to find a document. If she had been new, I could see this, but Im sure its the same lady others complain about in other reviews. I had asked to get the price of a yearly contract for 2 units and then how much just a single service was. I told her that I wanted to do a yearly while on the phone. She then said well we can set you up on a yearly (2 times a year) for the next one but this one will be $180 for just this service then you can sign up for a yearly next time. I said Im not sure where the confusion came, but why cant this be a yearly? She said it could if she would have known. I said well can you not change it to a yearly, then she said well I would have if I would have known. She was calling me for payment so why couldnt she have changed it? I just got frustrated and said whatever just charge me the higher amount but dont worry about contacting me again ill find someone else that can do a yearly service and not have such a hard time figuring it out. She got somewhat rude, and I just said forget it and hung up. Yes, she had already got my card information and charged it at this point.

Josh was very knowledgeable. He was able to install my unit for a lot less than other HVAC companies. I also, was able to meet the owner Kenny. He truly cares for his customers.

Called day before a holiday, came right out, came back out on the holiday and replaced the part. No extra fees for coming out on the holiday in July in Texas!

I can not say enough good things about Kenny and his guys! He replaced our whole hvac system in our old home and did a great job at a price waaaaay under all my other quotes! When we moved into our new house and realized that the ax wasnt working right we knew exactly who to call! We scheduled a big job last year. Kenny ordered all the parts and 3 days before the repair was to take place our car engine blew up. Although they do financing we try hard not to do that, oh I was 8 month pregnant at the time! Kenny was so understanding and told us not to worry he could send the parts back! We finally got his guys out this year to fix the problem. They are always professional and never make me feel uncomfortable with them in the house, even brought in a toy for my little girl! Southwest comfort has our Business as long as were in Texas! Thank you!

So thankful we call this company. The guys came out same day to repair our ac, which starting acting up during these hot June days. Super friendly and knowledgeable about the equipment. Was fair on pricing. Thank you guys will definitely recommend to friends and family.

They fixed the problems I had and addressed issues that might cause problems in the future. He only worked on areas that needed attention. Very respectful worker that worked in my house. Very happy with service.

I want to shout from the roof top how amazing it is to find this honest company. Robert was great and fixed my AC on the spot. AC company down the street wanted $8,200 and not even a new unit, just parts. Robert came out, knew the issue right away, total cost was $340. I’ll never call another company ever again. Thank you so much!

DO NOT DO BUSINESS WITH THIS COMPANY! They strung us along for nearly 3 weeks, during a heat wave, with no remorse or sympathy. If I could give 0 stars I would. We contacted Southwest Comfort Air & Heat in order to have our A/C unit (which is less-than-2 years old) repaired. Despite having received a call in the morning to confirm the appt., the technician never showed up. We called the next day to find out why they were a no-show and why they didnt call. They could not provide an explanation and stupidly, we scheduled another appt. Just like the 1st appt, they called to confirm appt and this time they assured us someone would come that day. I should have known better when I was told they could not provide a window period as this is the nature of the business. Yet another lie from them as I am always provided with a time frame! So needless to say, again they were a no-show and couldnt even have the common courtesy to call! When I called again to to confront them - the receptionist/appt booker (Holly, I think) acted surprised and said she thought the tech had been there the day before. But in the next breathe-she said we were on the schedule for that day. Why would we be on the schedule if she thought the tech had already come? Another of the countless lies!!! I promptly told her to cancel appt because if they couldnt even pick up the phone- why would I trust them to do any repairs! This company is extremely unprofessional, rude and not deserving of anyones business. There is no limit to the amount and extent of lies they tell. I will be reporting them to Goodman & recommending they remove them as an approved company that can work on their products

Richard H. was awesome, he helped fix my AC , 5 stars!!!!

Thank you for coming out the same day I called. Great service!

Called and was able to get a same-day visit, and Josh was able to repair our AC unit. Very much appreciated! Excellent service!

Great service! Brand new hvac for older home , delivered and installed in just a few hours.

Excellent service really efficient with time spent inspecting our unit. Thank you for the preventative maintenance service and recommendations.

They showed up on time and went right to work on evaluating what was wrong with my HVAC unit and handled whatever the problem was. Definitely recommend to others who have any problems with theirs.

Tyler came in found the problem and repaired and was finished and gone within an hour. Thank You Kenneth Bates and his team at Southwestern Air & Heat.

We had an issue and they came out same day and fixed the same day. They were FAST,PROFESSIONAL,and HONEST.. I definitely recommend these people for all your heating and air needs..

James was a true professional! Thank you for excellent service! Highly recommend!!!! Our air conditioner is running like new again and the cost of repair was very reasonable!

Great experience, fast communication, straight forward , fast installation of a new unit, definitely will be using them for future needs.

I was provided a fair price, they showed-up on-time and did a great job with the mini-split install.

Came right away, found the problem quickly and had the parts to get me back up and running immediately. Great service!

Ive delt with 4 AC companies and all of them werent as professional or took care of us the way that Kenny and Southwestern did. Its hard to find a good AC company but Southwestern is one to keep for sure. Thanks Kenny!

SW Comfort has always been professional and accommodating. I highly recommend their services.

Kenny was top notch made sure my unit was perfect gave good advice on up keep of my unit

Kenny and his crew were helpful, thoughtful, thorough, and reliable. They even followed up to check on things after repairs were made.

Tech came in and very professional and complete the job to restore our AC in 30 minutesGreat service

Came out same day as call looked at my unit told me what was wrong and had a speedy solution 5 stars

They really helped me during the after math of the deep freeze we got in feburary of 2021. Our furnace broke from the rolling outages and had to be completely replaced they tried every way they could to help us get financing to pay for the repairs so we wouldnt freeze with the next cold front that was coming in. Very responsive to calls and call backs and fast service.

Richard is the hardest working guy in the whole crew went above and beyond

Easy company to do business with…personnel friendly and treats you well with what’s going on and what needs to be done…competitive pricing of equipment and services.

Highly recommended! Professionalism and attention to detail is like no other HVAC company I’ve ever used!

I have been using this company for several years and always get good service at reasonable prices. They are quick to get things done.

Tech was actually early for appointment. He was efficient and explained everything thoroughly.

I highly recommend them to everyone I can who needs AC service. They work dilligently from beginning to end no matter if the job is big or small.

Far and away the best A/C company Ive dealt with. Great price and he stands by the work.

Terrible service!!! Do yourself a favor go with another company

Good place to have a air conditioners and heating systems worked on

Its a ten! cleaned up put the water hose away and looked at hot water heater and will send quote

Very professional and got the job done quickly.

GREST PROPLE , CANT THANK YOU THANK YOU ENOUGH . I was out of town and needed them to help me . Above beyond...

I was impressed with the excellent work and professionalism of Kenny and his crew. Thank you.

Team was on time and worked efficiently to get the job completed.

Very knowledgeable. Reasonably priced.

Men were on Time and completed the work in a timely manor

Best a/c and heat shop in the United States and Canada

Staying cool thanks Kenny for making that happen for us!

Replaced 1 Hvac unit

Great service and great people to deal with Very professional

In and out quick and the AC is fixed.

Very responsive for my needs and heat.

Thank yall very much. Heater works great.

On time and very professional

Best air conditioning and Heating in the Axle Texas

Did not return call for service.

Prompt/ courteous/ knowledgeable!

Very professional punctual

Outstanding service

A pleasure as always

Enjoyed it