Gorman Mechanical, Inc.

We have used Gorman Mechanical for many years but we found out just how little they care about their clients the moment we had an issue with their service! Our HVACs were installed by them in 2019 and when one of them got clogged and dumped out onto our attic floor and flooded our ceiling in a closet we had them come out to inspect. The technician they sent out told us (thankfully we recorded the entire conversation) that whoever installed them, installed the pans incorrectly and that is why they dumped onto our ceiling! Gorman was at least 2 months behind schedule with our spring service and would have caught the clogged lines in plenty of time before it flooded our home if they had not delayed that service. (They have never kept very good track of that service even though we do pay extra for the annual service.). After sending them the video and photo evidence of what was found the owner asked to send another tech out to evaluate the units. The owner told us that the technician that was sent to our home “didn’t know anything” even though that tech said he had 40 years of experience and Gorman had hired him! The new tech showed up at our home randomly one day without an appointment but we let him in to check it out. He of course was told to keep quiet about the incident and said very little except repeated what the owner told us “probably” happened Instead. The owner was going on vacation and asked if he could call us when he returned. Maybe he died because I never heard another word from him🤷🏼‍♀️. Two weeks went by and I sent a message to the manager giving him more than 48 hours to agree to our terms for the repairs. (They have had over a month to help us with a resolution!). We asked them to pay for the Sheetrock repairs and we would pay for the carpet. We asked them to replace the plenum which busted because it held so much water for so long and to tilt our hvac units forward which was recommended by another hvac company (HART HVAC, who was really responsive and great btw!) we had out to inspect the units and give us an unbiased opinion of how our units were functioning. They also recommended adding two additional float switches since the water was never able to reach the float switches since the pans were not level. The total amount for repairs was less than $2,000. We have spent $40k on new units and repairs to multiple homes over the past 5 years and Michael, the owner, could not even be bothered to respond to our request to help cover half of the damage!! Unfortunately we had to file a lawsuit today against this company and we have never had to do that with a vendor we have been doing business with for 10 years!! Sadly, it isn’t until they were asked to accept responsibility for damages they caused that we realized they never cared about our business at all!! I would never recommend this company and instead, HART HVAC will now have my business for years to come!!

Gorman was very responsive, thorough and knowledgeable about our HVAC Systems. I was impressed with the professionalism of the technicians and their customer service. I highly recommend them to anyone organization that needs work.

I have been using Gorman Mechanical for 10+ years. They’re an excellent service. They are always polite, friendly and professional. I have never had an issue with any of their work. 10 out of 10 would highly recommend.

I’ve had the pleasure of working with Jesse from Gorman Mechanical, and I can’t recommend him enough. He is incredibly knowledgeable and does an excellent job explaining what’s going on with our equipment. Jesse takes the time to help us understand the issues and clearly lays out what’s needed to fix them. His professionalism and attention to detail make the process smooth and stress-free. Great service all around!Number FigueroaChief EngineerHyatt Place Alliance

Gorman Mechanical was quick to respond to my call. They were great at communicating. When the technician came he was friendly, he answered all my questions, and took care of all our hvac needs. I will be using them from now on.

Jesse from Gorman Mechanical came to do a fall checkup on my heating system. Gorman installed a new system, ac and heating in the spring. Jesse was very patient and took the time to go over the thermostat again as I had a few questions. I highly recommend Gorman Mechanical and am well pleased with their pricing and attention to detail.

Gorman Mechanical is a great company that has always provided good quality work. Everyone I have ever talked to there has been kind, knowledgeable, and helpful. They have been the only company I will use. They have done everything on my last 2 houses and I have been using them for years. Great HVAC company!

I have been VERY please with Gorman Mechanical over the years. Their technicians are sharp, and always willing to answer homeowner questions. Scheduling is very prompt, and their office staff is exceedingly polite, which believe it or not, is a rarity these days. Highly recommended!J.K.W., Weatherford, TX

I once again was thankful to see/have Jesse with Gordon Mechanical come out to fix our HVAC issue. He is very knowledgeable, honest, and always provides excellent customer service. Thankful to have them as our hvac provider.

Charged $432 for a thermostat replacement. Part charge was $363. Service call was $69. My husband should’ve realized what the issue was but failed to—he’s a retired electrician. Guess he was stressed when the AC went out. Thermostat is $120 on Amazon. Will NEVER call this company again. Our screw up for calling them. It WONT happen again. Rip people off during tough economy.

Had my A/C system check with Gorman Mechanical. Jessie is my go to guy and as always he is very professional. He answers any questions I have and I listen to and always follow his recommendations to keep my systems running properly. Thank you. Gorman Mechanical

Gorman Mechanical has come to our house as soon as possible every time we have had a problem with our air conditioner. And when it came time to replace our entire unit, they did it quickly and cleaned up afterwards. We are extremely pleased with their business and their employees.

Michael and his team are the best we have worked with. We have really old units and most people wouldnt even talk to us about a repair. But these guys shoot straight so we replaced one unit that was just toast and they saved the day recently on a repair to the second unit. Its great to have an AC person/team you can trust.

Gorman installed 2 4-ton variable speed units in our home for 40% less than the cheapest quote I received from the other two competitors. Everything was installed professionally and worked smoothly from day one. Two months after installation, one of our units stopped functioning due to a clogged drip line. They sent someone to our home to fix it within 3 hours of my calling them. Top notch service, products and pricing!

Jesse is one of best technicians knows his stuff and very professional. Hope Gorman Mechanical keep him. Very pleased with his performance .

Gorman Mechanical installed my HVAC Unit and I have continued to use them for my semi annual maintenance.I am very happy with the service they provide and will continue to rely on them.

They are a huge blessing and affordable, and I keep up the maintenance for both winner and spring every year and so my unit is still it is optimal level due to the good work and product that they offer and the affordable maintenance that I’m able to obtain if you want this type of service there who you wanna go with

This company has always been so responsive to any problems. We have used them for our home and our business. Quality work and products

Stephen,Did an excellent job he called before arriving on time diagnosed the issue and fixed it. I asked questions and he was great about answering and explaining everything. Greatly appreciate him and Gorman air.

Gorman Mechanical will treat you right! Fast to respond, Excellent Professional Service. Thank you Stephen for your Knowledgeable Skills and professional customer service! Found and fixed my gas leak, and washed the condenser outside so it can breathe again!

Have always done good work, explain what they did , and if they see any issues they explain what’s going on or what needs to be done. Always friendly and knowledgeable.

Always have great service. Thank you. Signed, owner of 3 properties, with at least 5 units replaced and serviced over the years.

Very helpful staff and the technician was able to get out to our house within 24 hrs to address and fix an HVAC issue.

Setting up the appointment was easy and Michael is a superb sales consultant. He was able to give great advice on what we needed and what to expect and look out for even if we didnt use Gorman. I got 3 quotes and Gorman was much better not only in a great price, but also personality. Everyone I interacted with during the process was professional and very courteous. Connor and Austin installed the unit and did an outstanding job and were very careful to explain what I needed to know. Its obvious they take pride and care in their work and dont rush to finish. Im very happy we chose to go with Gorman Mechanical for our A/C replacement and Ill highly recommend them to my friends and family.

The technician named Moni was a professional and courteous during his visit and inspected our four units and detailed everything he performed during my seasonal inspection check to me

We’ve used Gorman for many years. Excellent service!They came last week to perform our fall maintenance and did a bang up job. Very thorough and let us know the status of our systems. Excellent experience.

Gorman, as usual, was top rated! Tech arrived on time and used due care for the inside of my house. He was polite and explained in detail the status of my 2 systems. The cost for this year’s HVAC care was very reasonable.Happy customer!!

Gorman Mechanical offers great service. I called today with an AC issue for one of our locations. They arrived within an hour, solved our problem in no time at all! Great Job Gorman!

We used Gorman Mechanical to replace one A/C unit five years ago. So it was no question using them again.Jesse was amazing. He was very professional and polite. He clearly explained everything that was going on with our other A/C unit. Were using them again to replace the second unit.Highly recommend Gorman Mechanical!

Gorman repairmen are always courteous and on time. Have used Gorman for years for my commercial properties. I will continue to use when needed in future. Good People.

This is an amazing company to partner with. Despite a few unintended setbacks they are 100 honest when it’s a chargeable repair or part of the warranty. They have been amazing to work with regardless of the situation and I would call their customer service a model for other companies to follow. I am very satisfied with Gorman Mechanical.

Jesse was fantastic! Showed up on time, got right to work, even had the part needed on the van. On 101 degree day he is who I will ask for every time. Highly recommend.

Gorman came out for a 2nd opinion for HVAC and I am very glad i found them . Feel they were very upfront and honest . Did a thorough inspection and advised me like it was what they would do if it were their system. Suggested options more than oops !! you need a brand new system . Would highly recommended this company . Will definitely use this company for any repairs or replacements . 5 star rating . They were also very prompt on appt time , actually arrived a few minutes early .

Steve did a good job providing fall maintenance service to our three ac/heater units

There were a few bumps in the road on this installation, however, in the end I am satisfied with Gorman’s team for addressing each of my concerns promptly and professionally. 6 months later, and the new Trane is working better and more efficiently than previous systems.

I have used this company on and off (mainly off) for 10 years. Finding commercial refrigeration companies that work on walk in freezers is difficult. It always takes the techs at least 3 or 4 trips before they actually find the correct issue, but in the meantime they have replaced or fixed items that were not broken. I never get the same tech back, so they are always not up to date on the issue. I called them today to come back and fix the same issue they have been here 2 times before and have charged me over $3000. The final straw was they told me it would be over 2 days before they could get back to my issue. Do not use this company!!!

Technician (Tony) was on time and I was able to get answers to my questions as he completed his inspection. Thanks Tony

Gorman has always given us great service. Jesse was very knowledgeable and friendly. He gave us lots of information on things we could do ourselves to keep our system running well. I recommend getting their service contract. It gives you two visits a year to check out your system as well as 15% off service and parts.

Very thorough. Jesse diagnosed our problem, worked on a satisfactory solution, and gave us good recommendations for the future. Ill continue to use Gorman Mechanical and recommend them to everybody I meet. Thanks again Michael.In His Grip,Brian Beard

Thank you so much to Michael and team that went above and beyond to help us out quickly with a new Trane unit. We really appreciate the prompt quote and quick install. The guys were so nice and polite. We highly recommend Gorman Mechanical.

I have an uncle that needed service on his HVAC. He asked a company to come out they cheated him of some money. I called someone I know in the Ft. Worth are and they recommended Gorman. The technician came out and assessed the problem. They fixed the issue in 2 days and all they needed was to add Freon. The other company wanted to sell him a motor for $3,000, for less than $500 my uncle has a working system.

This is Ron. I am sorry to say that Marie had pancreatic cancer and passed away. I will say that Jesse was very helpful and did an excellent job. He was thorough and discussed with me the problem. If I need your assistance again in the future I will be sure to let you know. Thank youRon.

Gordon Mechanical was out the same day I called about the issue I was having and after just a few brief minutes they knew what to fix and they were in and out within 30 minutes! Great service!

I called Gorman on Sunday evening of Memorial Day weekend and left a message expecting a return call on Tuesday after the holiday. Instead I received a call at 8:00am on Memorial Day asking if they could send a technician out between 10 and 2 on the same day! Ray, the technician was friendly, knowledgeable, and very professional. I think Ill be using Gorman Mechanical from now on!

I began utilizing Gorman for my residential rental property back in 2011, and since then, we have continued to rely on their services for both home and commercial properties, including purchasing new AC units. I have found their office staff and field employees to be extremely professional and reliable. Thank you.

TLDR: if they show up, they are great. My experience suggests if west of Fort Worth, look elsewhere.Used them when I lived in Grand Prairie. That experience was 5 stars. They replaced original system and did yearly maintenance. Great to work with.I moved to west fort worth, our system with our new house was having a problem and the installer (not Gorman) was jerking us around. Because of my experience, I contacted Gorman. Never showed up, never called. I called them and setup another visit, same thing. The system finally failed around the 4th of July, it was 90+ in the house so we went to a hotel. System was ultimately fixed by another company.Called to setup visit for an ac check-up. Agsin, no show, no call, but this time, they sent me a link for the review.

The technician Steven was exceptionally good.Very honest, and I will use them going forwardGreat company

Technicians were prompt and courteous. They explained the issue and the solution. They were knowledgable and thorough. The issue was corrected in minutes

I had several friends tout their a/c guy. I contacted 2 and neither one would quote refrigerant replacement. I called Gorman again this year and they cheerfully gave me a per pound quote and hourly rate over the phone. Connor arrived on time, checked out my system, said all was ok. The condensate drain was clogged and the system shut down. He fixed the drain pump temporarily and ordered a new one on warranty. All for the cost of an hours labor. Cant tell you how many times Ive been ripped off by repairmen in the past. Stick with a reputable company. Call Gorman Mechanical, Inc.

As always from our original installment to twice a year service our techs are super. Kind, polite, intelligent and always willing to help us out withe questions. Highly recommend!

Gorman Mechanical provided an Awesome experience. For our first discussion to pricing to installation! Top notch installation crew, super well-mannered and professional. Highly Recommend using Gorman!

Jesse was very helpful and knowledgeable. Came out same day and fixed our AC. Truly appreciate the great customer service!

It was a pleasure using Gorman Mechanical on my recent new HVAC system. Michael helped me on choosing the right HVAC system, gave me an excellent price on a 4-ton variable speed unit, and coordinated all with his techs who were very professional and skilled in assessment and installation. I am very pleased and highly recommend Gorman Mechanical for your HVAC needs.

They gave a call 30 minutes before arrival and came when expected. Was thorough and careful not to make a mess. Am looking forward to a return checkup visit coming next spring

Friendly staff all the way around! From the initial phone call to the service techs that came to my house… all were courteous and professional and thorough. Would highly recommend!

Super fast, same day service!!Efficient and effective work.Thanks.

Jesse, the technician, was incredibly kind and professional. He identified the problem quickly and was able to resolve it. This company installed both units (7-9 years ago) in our house, and this was the first time I had an issue. And it was quickly fixed.

Very courteous and professional servicemen. Conner and his colleague went right to work and had us up and going very quickly. This was warranty work, but these two men with their company behind them treated us as honored customers. We have used GM, inc. for years and will continue to do so…well, I hope not soon though ;)

Honest, very dependable and professional. They are my go to for ac repair. Great company!

They addressed my issue very quickly and I was pleased with the friendly technicians who replaced my AC coil.

I purchased my HVAC system from Gorman Mechanical a few years ago and have had them out twice a year since. I have been very happy with my system, their support and services, their responsiveness and professionalism. I would highly recommend contacting them if you need to upgrade your system, need repairs or just routine maintenance. I have been very pleased with my ongoing relationship with this company.

Had great customer service as well as knowledge in the HVAC field!

Do to the upcoming EPA changes for replacing AC units in 2025 Michael walked me thru th pros and cons of replacing our 15 year old device at this time. Living in Dallas summers are brutally hot. Michael did not try to up-sell us and provided a. very reasonable bid considerl our smaller condo size and our lifestyle keeping a warmer room temp…79- 80F During the summer months, Jun thru Oct

We have used this company 21 years for all our heater and air conditioning needs.

Heat pump quit cooling. Called in the morning. Service call was made in early afternoon. the outside temp at 109. Found and fixed a capacitor causing the problem. Back up and running. Tech was helpful with failure info and provided cleaning tip info. We ask about any seasonal checkup program they offer and signed up. 2nd time getting good service in 3 years.

Gorman Mechanical is a top notch company. I recommend them to my friends and clients and feel completely secure about their recommendations!! They have done terrific work for my real estate clients as well as for my own heating and A/C needs!!

Prompt response and accurate diagnosis to find the problem with my heater. Thank you for coming so quickly!

Gorman has done the twice yearly maintenance on my AC/ Heat for about 7 years. They have always been on time for the appointments and it’s peace of mind having it checked out each season and I have been satisfied with their work.

Coincidentally ;P Our AC broke the day after Gorman came out to do the season check/preventative maintenance. Then began a 6-week saga during the VERY HOT summer of 2022 where we went without AC for 6 weeks from mid-June until late July. I called regularly requesting an update on the status of the parts they were ordering. I asked for other creative fixes or any other ways to get our AC up and running again. Every time I called, they told me someone would call me back with an update, a quote for cost, etc and NO ONE EVER called us back one time. If I didnt call them, they didnt call me for 6 weeks. Finally, we found another company who would get us a coil from another manufacturer and have it installed the next day. So, we did that. I had asked if they could use other manufacturer parts and they told me no, there was nothing they could do but wait for the part. Now, its been a few months and I cant get them to return my call to refund my money (over $200) for the maintenance fees we paid for this year since we will NOT be using them ever again, and weve been told multiple times that a manager would call us back. If I could give them zero stars I would. Wed previously used this company for years, but it was always for regular maintenance. Not broken ACs. And when we actually needed them to do some work for us, they ghosted us. Just overall, horrible customer service, and they are happy to take your money for AC checks, but dont help you when you need it.

We have used Gorman Mechanical many times over the years, and they have never let us down. All of their employees, from those who answer the phones to those who come out and work on our units, are friendly, punctual, and professional. We highly recommend Gorman Mechanical for all of your HVAC needs!

Thanks for great service on my HVAC repair. Your service technician was very knowledgeable and did a good job!

Ray was great! He even explained how I can change out the spicket for my water hose. I highly recommend this A/C hesting company

Michael and Christine are the best. Michael especially with making the process painless.They came out immediately for service call. Then the install, which only took 3 1/2 hrs. I recommend these guys and give 10stars.

Michael was a pleasure to work with. The crew they dispatched to replace two furnaces and one unit were prompt, professional and did a great job. Very satisfied with my decision to use Gorman.

We got our summer check up done today and the service techs were on time and so friendly. We will definitely use them again, if needed.

Installed 3 units 5 years ago and everything has been great as far as service and response time. Great company and the service techs are awesome. Jeff Southlake

I have enjoyed many years of great service and products from Gorman Mechanical

Heat went out, they sent Stephen out within a couple hours and he had it figured out and began the fix immediately. They were recommended by a doc I work with and, based on this experience, I will use them exclusively for all HVAC needs I have in the future. Very impressed.

We adopted Gorman from our homes previous owners purchase of a Trane unit with a transferrable warranty. They have been out a few times to assist with maintenance on a faulty thermostat/sensor free of charge under warranty. Most importantly as a first-time homeowner, Josh has been a tremendous help to me in educating me about my system and how to maintain it properly. Josh just performed duct work today for a very fair price and I always feel very confident Gorman has done a great job when he comes out to my service.

I am glad we decided to get a second opinion. I can’t believe that we would be lied to about our unit being out of refrigerant and that it must have a leak. I would definitely try to do better at the next home and not try to replace system when they don’t need to be replaced. I would never recommend your company you could have cost me and my family’s 6 to 8k.

Long time customer getting long time great service!! Simply the best!

Winter maintenance check was done and technician was on time and thorough. Great service and will always use Gorman for HVAC needs!

I’ve used Gorman Mech before at a previous house and the experience was great. So when we had our a/c stop working on a Saturday night I reached out to them on Sunday morning. Their emergency response team was very responsive and had us back up and running before noon on Sunday!

Came out soon after my call to take care of my heating problem on a freezing day.

Didn’t show up between the scheduled hours of 8-12. They didn’t call to let me know they were running late or wouldn’t make scheduled time

I have been using Gorham for yearly HVAC check for many years now. Additionally, Two yrs ago they installed a new 5ton Trane my current Trane was over 20 yrs old but was starting to need more repairs, it lasted over 20 yrs. Gorham has passed many tests for honesty & good customer service and has professionally addressed any issue that have come up to my satisfaction. I don’t recommend lightly and I do recommend them forMaintenance and new installation.

Bishop, the A/C technician was extremely helpful and courteous. He is definitely an asset to your company. I’ve used other A/C repair shops and the techs were not nearly as professional and personable as Bishop. You have a great one!

A/c was operating sporadically; Gorman sent technicians same day. They diagnosed the problem (loose wire) and re-connected more securely. System operating as expected when they left.

These guys are crooks. Shoddy installation. Hung the unit crooked so condensation built up, ran over and caused damage to the ceiling below. Gorman would never call me back. 12 months later the new unit went out and we had to replace a part which was covered by warranty but we had to pay a new company for installation and $600 for Freon. Total cost $1600. The new company said the unit went out because of shoddy installation and spent a couple extra hours cleaning up Gormans sloppy work. They showed me the difference in their work when they finished. The two guys were truly disheartened to see Gormans work because he gives people in their industry a bad name and cause distrust for the consumer. An early sign something was to be wrong was the fact the installation crew didn’t clean up their mess. Along with dozens of screws and small metal pieces etc laying around there were around 20 drink bottles thrown around in my attic. Some thrown into the adjacent insulation and some tucked inside storage boxes I had in the attic which indicates they were opening my boxes to dispose of an empty water bottles. Do not risk business with them.Ps. Almost forgot. I found out from the new company I bought a 2 1/2 ton unit from Gorman and he installed a 2 ton air handler. So that translates to the air handler not being able to push all the air from the unit into the home. Thank you Mr Gorman for all the trouble and money you cost me along with the disrespect of never calling me back. Attached will be a copy of my invoice as proof I’m an unhappy customer.Pss. Week one of all this we spoke with a former acquaintance of Gorman and mentioned the problem and that we were waiting on a call back from GORMAN. The gentleman said he knew Gorman well enough to tell me he was not going to call me back and was so right in his prediction.

Always a pleasant experience with Gorman Mechanical as you need them and they are there! They have been my go to AC team since 2006!! Always fair on their pricing and have an excellent staff! The Cabin Recording Studio is serviced by Gorman!! HOMERUN!!

This is the second time we have used Gorman and we are sold! The technician we had Ray was awesome and we will be asking for him every time. I would highly recommend Gorman.

Stephen was prompt for the appointment and fixed my AC quickly! As it is over 100 outside his experience and customer service were much appreciated! I highly recommend this family owned company!

Incredibly professional and detail oriented. Will gladly continue to do business with Gorman. Our Tech, Steven, was exceptional.

Gorman installed our new unit in 2019. They are very responsive to service calls and extremely professional. Wouldn’t hesitate to recommend them to anyone in Tarrant or Parker counties.

Gorman Mechanical was the one company that I could get hold of on a Saturday when my AC wasn’t working. They sent out one of their technicians and they fixed it in short order. I will be doing business with Gorman Mechanical for the foreseeable future.

Gorman Mechanical is an excellent company to call for all of you HVAC needs.Their techs are knowledgeable, kind, courteous and professional.Need I say more?

They are an awesome company and our tech that came out was very polite and even early for appointment! We were so fortunate for that!Issue I have is the insane high price for a run capacitor! $222.00 is ridiculous when you can go to any company and get them for around $25.00. Total of $346.00 for something that cost so little and took less than 5 minutes to detect and fix. Feel like that is just pure taking advantage of the customer in dire situations!

Preventive maintenance was excellent. We are very happy with the service.

Had a fast and easy call, Roy and his assistant came in, got to work and gave us the diagnosisics and was easily understood . Thanks for the help!

On time as promised, changed the filter for us, serviced the three furnaces. Could not ask for any better service.

Seasonal check was performed and technician Ray was knowledgeable and friendly. He completed the check of system in a timely manner. Gave us great tips on maintaining the HVAC system.

The gentleman tha came out were very nice and respectful! They were fast and very neat.. Thanks my AC works better than it ever has!!

BEWARE OF THIS COMPANY - THEY DID NOT OWN UP TO THEIR MISTAKE!We had our unit serviced in May of 2023 for air conditioner shutting off and breaker tripping.Approximately 5 - 6 weeks later, June 18, 2023, we had issues again, this time the unit not cooling. The technician that came out this time discovered the air filter in the unit in the attic was COVERED in dust and debris. He opined that this should have been discovered during our May service call. Our June service call was no charge because the technician acknowledged we did not get the service we paid for in May and actually said we should get a refund for that call.Now my unit needs a $5,000.00 repair and I am certain that had the filter been looked at and changed, we wouldnt be in this situation.The company will not take responsibility and implied that WE HAD TOLD THEM WE HAD CHANGED THE FILTER, we didnt even know our attic unit had a filter! Were not in the A/C business and everything we read says the clogged up filter would have contributed to the issue.

We have used Gorman Mechanical for our Air Conditioning and Heating system servicer for almost 30 years. They have serviced existing systems, installed new systems, replaced systems they installed in prior years, and even provided a custom designed zoning system within the existing HVAC system to handle an overly hot room housing computer equipment that had to run 24x7x365 and not affect the surrounding rooms in the house. During the years we have progressed from regular thermostats to smart thermostats and finally to programmable smart thermostats. The technicians have always been prompt, courteous, knowledgeable, resourceful, and not afraid to tackle any task we provided.At the end of June 2022, we had a plumbing leak under our foundation located behind the two heat pump condensers. To fix the problem, our plumber required that the two very large condensers be moved so the digging crew could tunnel under the foundation. Gorman Mechanical responded within a day to pump down the system and move the units. At the conclusion of the plumbing work, the technician returned the next day to move the two condensers back into position and restore service to cool our house. We were truly grateful to only be without cooling for 3 days, particularly since I was recuperating from back to back rotator cuff surgeries. Our established relationship with Gorman Mechanical allowed us to request and receive such timely service.We have also had occasion to use the weekend after-hours service for the unit in my very elderly aunts house where excessive downtime could have been life threatening.Gorman Mechanical should be your HVAC servicer.

They were here in less than 30 minutes. He found the line was clogged and he fixed it. He was very professional. I really like Gorman.

Avoid this company at all costs. I used Gorman for other repairs because they were included in my home warranty for my new home purchase. Well my heating went down in the middle of January so I gave them a call to come look at it since they were familiar with my system. They sent two techs to look at the system and it took them about 45 minutes to tell me I needed a new blower motor. They quoted me $1,150 to replace the motor including labor.I decided to get a second opinion from a more well known company in Fort Worth since the quote seemed a bit high from Gorman. One of the technicians from the well known company arrived and figured out the issue in about 3 minutes. It had nothing to do with the blower motor and was a small coil fix of about $170. The tech even showed me the system and explained that the blower was fine and showed how it worked if he bypassed the coil.Save yourself some money and go with a different company before you overpay for something your system doesnt need.

Jessie went above and beyond. Our condenser required a new fan motor which would have had to be ordered. He went to two supply houses to pick up motor and have it installed the same day so that we would not have to go without AC for a few days. I stick with Gorman because of Jessie.

My grandmother used these folks for a few years. She really loved arranging things with David, but he is no longer there. They canceled twice on showing up. Way to leave an old lady hanging. If I knew how to fix it I would. Luckily we had a wonderful company come out and keep there word and give us quality customer service.

Bishup was sent out to do our HVAC system maintenance today and did an EXCELLENT, PROFESSIONAL and THOROUGH job! He is fairly new to the Gorman family and we hope that he stays... we will be asking that he handle future maintenance/service appointments.

This post is long overdue, a year ago when my AC went out in the dead of the summer Gorman Mechanical came out and replaced our entire unit. Not only were they above and beyond great customer service, they give us a heck of a deal! I am finally leaving this review because because Im calling them out to complete another job for me. Sorry I was so late to leave them a review. They did not hesitate when it came to helping me out!!

Gorman Mechanical is great…They are always responsive and friendly. This is your go-to company for all things hvac!

The technician was great. However, we had a 12-4 window of service and he didn’t get there till 5:30. If you’re going to be late, it’d be nice to at least get notice as early as possible so we’re not waiting around. Great job otherwise!

Came prepared, ready to offer options. Listened to what we were looking for and offered solutions

Just had my HVAC system replaced by Gorman Mechanical. This is a dependable and responsive company that is also trustworthy. Thats a winning combination and not easy to find in this business. I highly recommend you contact them and at least get a quote.

From start to finish Gorman was outstanding. My AC went out and they came out and installed on a Sunday evening because of family medical issues. Trevor the tech was first to diagnose the issue and was thorough and up front. David the sales manager came by personally to ensure we were taken care of and Miguel’s install team was professional and ensured a perfect set up and installation. Great people all of them.

Thanks to David and his exceptional installation crew . My transaction from start to finish was done in less than one day.i couldnt have asked for a more professional and efficient team. I will recommend Gorman Mechanic to family and friends for their AC problem.

I wanted to let you know that Gorman is my new ‘hero’. At this point I am very satisfied with the product and especially the install. The 2 Miguel’s were VERY professional in their mannerisms and work quality. I have seen many installs and must admit that theirs was the cleanest and displayed their well-thought out experience and ability to work together. Please let them know I appreciate the stress free experience.Ed

Gorman Mechanical was recommended to me by my past client, who used them and had great experience. In July 2018 one of my A/C units stopped working. I called and scheduled an appointment. I was very happy they came out the very next day. Their technician checked all of my 3 units and found the problem. I was given two options, one was to try to fix it and second to replace the whole unit. I chose to replace the whole unit because it made more sense to me. They came in a day later and installed the unit. Professional, accommodating and on time.I really like that. A month later my other unit started to fail, I was worried that I will have to replace yet another unit. Thankfully they were able to fix it because the problem was not as big. Small fix and Freon addition. Overall Im very happy with their services and now I forward their information to all my friends and clients whenever they need HVAC pros.

Always good service. Gorman Mechanical just completed my winter PM for 2023. All systems are good. As usual, the HVAC tech Jesse was outstanding, very knowledgeable, & professional. Thank you GM!

Gorman is a very good company. I have used them for years. Always an honest and outstanding job

Gorman Mechanical is great! They had such fast turnaround and helped walk me through each and every detail!

Great experience with Gorman! We had a new system installed as our previous one was quite frankly on its last legs going on 15 years. With summer around the corner we knew we had to make a change and Gorman was there to help.They’ve actually been our twice a year system check company as well and kept our old one running over the years. A few times they could have said it was time to change or “found” things wrong but they’re not like that. We thought we were doomed last summer when our system quit and prepared for the worst but it was just a simple capacitor which they changed out and bought us another year.Because of this, Gorman was really our first and only choice when it came time to make a change. I would absolutely recommend them to friends and family at any time. David from sales and Miguel from the installation side are awesome. Can’t forget Jason who kept us going all these years. Thank you!!!

When I called they answered. They had a tech to my house in less than 45 min that was professional and well trained. Diagnosed in under 20 min with a plan of follow up given.

Stacy from Gorman Mechanical arrived on time, to the exact minute, worked on my system for about 3 hours and checked the whole thing out beyond just the issue that I called for. He gave great recommendations on maintaining the system in the future as well as the correct products to use. I highly recommend this company because of their prompt and professional service.

Jesse was on time & did a great job. We have been customers for almost 19 years with Gorman Mechanical and appreciate their services.

Gorman Mechanical was scheduled to come to my house 3 times but did not show up or call after 3 no shows.I called before each appointment to confirm the appointments but they still did not show up or call.I finally worked with Christina at Gorman Mechanical and they finally showed up the 4th time. Christina is the only positive experience I had working with them.Its been 2 weeks and I still do not have a working AC in the 100+ degrees this summer.Unfortunately, I do not recommend them.

Very timely and thorough check of out HVAC system. Even washed out the outdoor unit. Good price for two checks a year.

I had an AC unit leaking water into the attic. Gorman responded very quickly, found the problem and fixed it at a VERY good price. Will definitely be using them in the future! Thanks!

Great experience... Spoke with David the sales manager who was very polite and knowledgable. They were able to schedule the installation the next day. The installation team (Miguel) was very professional, called to let me know he was on the way, and arrived on time to start the job. They finished in the amount of time they had previously told me. The work area outside and inside was left just as clean as before they started. Absolutely pleased with the entire process.

If you ever could say Wow about an A/C company this would be the time. These guys came out to the house assess the problem. Explained it in terms that anyone could understand. They showed us exactly what was going on. Pictures as well as visual for the areas we could see. They gave us several solutions. Some we liked some we did not like. Then the service guys came back out replaced our unit. That was the solution we did not like due to the cost. Even then they worked with us.They were very very courteous cleaned up very well after themselves. It was just nice to actually have a company that has great customer service especially now days. I really dont think I could ask for better communication.

Gorman Mechanical is the best, been using them for years. Highly recommend.

Michelle worked us into their busy schedule as we had water dripping from our ceiling! Jesse came out, was professional, and worked to solve the problem with good dialogue back and forth to ensure we were on the same page!! Both of our AC Units have been updated in the last 3 years. They were installed and are maintained by Gorman Mechanical, Inc. - Keep up the good work!

They were very knowledgeable, professional, answered my questions clearly. They were on time. I am pleased.

We had our entire central system changed out July 1st.These guys came in and did it in under 4 hours. Amazing!My attic is a crouch only space. Didnt slow them down at all. I work outside myself in all weather, but not in attics. They have my full respect for what they do.My system is perfect, and coooooold!I had several quotes. David beat my best one.Totally pleased! Awesome job guys!

Very impressed! The AC was not cooling and they had it repaired in about 10 minutes. Great service.

Gorman Mechanical is one of our most dependable service providers. They are a true partner. As a service provider with retail offices in 3 locations we use them for all our HVAC needs.

Fair and honest. I had a unit replaced in 2009 and just used them to replace the other unit. I appreciate the communication and their timeliness in getting the new unit installed quickly.

We have had our two units replaced now and they did a great job. The latest was on the hottest day of the year (109deg) in an attic and they didnt complain once. I would highly recommend them, ask for David when you call he helped make sure I got exactly what I needed and not a bunch of stuff that I didnt.

Stacy M came out to check our a/c unit through our home warranty provider. He was very thorough and spent time explaining our options on repair vs. replacement in detail. He was very professional , courteous and didnt mind answering any questions we had. Gorman Mechanical has a great employee in Stacy M. Thanks Stacy!!

David, the sales representative, called me this morning in response to my two star review which I have changed to a five star review. David expressed empathy to my perspective and desire for someone to listen to my concern and acknowledge that there was validity to my concern, the warranty does not cover those types of incidents, which is explained below. David, responds arrived in less than 24 hours. That itself was sufficient however, David went above and beyond. He has since sent me an email thanking me for the time to speak to him and notifying me that as a courtesy he nullified the $65.00 service call fee. To me that is going above and beyond to maintain great customer service. In our conversation, I sensed a sincere concern to attend to the customer as well as for his companies reputation which is critical in any economy where some companies feel the customer demand is so great that a response to a customers grievance is not necessary.Here is the initial unaltered post to add clarity to this whole situation.I have had good dealings with this company. They have come to repair the system they installed once since the initial installation around July of 2015. Today, a service man came out because my system would not turn on. The repairman discovered the cause almost right away. It was a float. Apparently this device clips on to the side of the drain pan. So, I will end up paying $65 for the service call. Tim, who is the representative that I spoke to was generous to not charge me the additional $50 for the labor. However, here is where I believe they could have been more interested in providing better customer service. First, I trust that the technician that is dispatched to make the repair has my best interest at heart. So, here is the situation. The root cause my air condition would not function, is because this float that is clipped can be knocked over by me or a square if one decides to climb into my attic. So, instead of fastening the float back in a more secure fashion such as using a sheet metal screw or solder, Andie just clips it back on. I did not have a good visual image of this at first. It was after this that Andie mentioned the service call fee. I got a quick lesson on warranty coverage and this is not covered. Okay, I can accept that however, Andie was about to leave me in the same potential situation as before. Which is for the float to be accidentally knocked off again. It was after this that I called to speak to Tim. I admit I wore his patients and he wore mine. Instead of addressing a fix to the potential issue he was more concern that I was to pay the service call and he did not charge me the additional labor. I realize he may have no idea what we were talking about however, he never once said anything like, Oh, I see your point, let me look into if or how we can avoid this from happening again The Andie, also did not recommend any remedy to help avoid the float from being knocked over so easily. Im not expert, however, it seems to me that one or two short sheet metal screws would help. I realize they did not engineer the system but they could at least offer to look into improving the system. When I ask Tim if I could speak to his supervisor, his response was No because his boss is the owner. Well, I may not every get to speak to the owner, unless he reads this review and if he does, I would be happy to explain the details. In any case, I did not pay the $65.00 but I know I am obligated to and I eventually will. I hope if nothing else, if you have a unit installed, beware and check the float first before your call the repairman.

Ray was great, he went above and beyond with the level of service and support he provided. He shared information with me to keep my AC unit running great for years to come. Thanks!

Did a great job They are quick and very nice

My warranty company has sent Gorman to my house multiple times over the last few years. Until last year, I also maintained another group, Air Squad, until they themselves advised not keeping both. I was concerned doing so,until my latest event. Last night, I discovered my upstairs outside unit was not coming on, and called Nations. Within hours they had called back and advised Gorman would call me the next morning. About 8am they did... AND advised they could come outtoday. By noon Stacy, their tech,was here and already working to evaluate the issue. After a thorough investigation, he took the time to not only walk me through my issues, but advise me on future consideration. At this point I expect only equal followup and attention as the issues are resolved. Thank you Stacy.

I made the appointment to get our A/C unit cleaned. The tech was very thorough and recommended that we clean the outside of our unit every 3 months ourselves. He showed us the proper way to do this. We will be using them next year for our yearly service call. Very professional technician.

The after hours repairman said that my Goodman HVAC Heat Pump was low on freon. He put in 3 lbs and charged us $250 per lb !! That was not the bad part, not long after his leaving he left a ground wire disconnected and then the unit shorted out and was and now DEAD !I have had to use them more than a few time over the past few years and they have ALWAYS overcharged us!!DO NOT USE THIS COMPANY

Service tech Jessie did a great job.

Im completely satisfied with Gormans service and I highly recommend them if you want to be treated as a customer should be. They continue to impress me with their service!

Since my review posted in 2021, Gorman Mechanical has really stepped up and been VERY responsive to meeting my needs to make sure that they sold me the proper sized unit. A big shout-out to Carl, their new service manager was instrumental in getting rid of the cancer within their organization and providing excellent communication since he was brought on in mid 2021.

We started off having a very bad experience with the tech sent out from Gorman Mechanical. A manager David was supposed to make sure everything was taken care of properly. Shorty after, the next tech came out we were still having the same problem. I was told if I had any issues to reach out to David. When the air went out shortly afterward, I reached out to David and was told he was just the service manager and to call another number to see if someone could help.After another day without air, another tech came out and things were left in a dangerous situation and not fixed. Part of the equipment (a shroud) which is a large piece was not even put back, electrical wires were left sticking out, bolts not secured and more. A new company had to be sent out. We were told the other tech damaged our equipment, left pieces out and didn’t properly replace the fan motor etc... which caused other blade issues and more problems. He said someone could have gotten serious hurt or worse with the wires left out. In addition, the huge drain line charge we paid for recently was not done properly since it had to be done in the attic line to clear things. We were told it wasn’t done which we also observed how it was done by Gorman and today. There are parts that now need to be ordered and we have been left with major problems and no air again. We have elderly and people with health issues in our home. This has not only been terrible service but poor quality techs who did not do their jobs properly and caused more problems. Pictures will be attached if possible.

Thank you for upgrading my system to the new freon. Next year, in 2020 , it will be a crisis for many homeowners. Im so glad you were able to provide good, honest, competent service at a great price. I appreciate Gorman Mechanical. Too bad I had to deal with so many other poor companies before I met you.

Always thorough, prompt and courteous. Have been with Gorman for almost 10 years now and always recommend them.

Quick, accurate, and friendly service. Explained the issue while he worked and did a thorough job.

Stacy with Gorman Mechanical was great help to us today. He provided in depth explanations and fixed the problem we had on our AC unit. I highly recommend this company. Ive had great experiences every time.

When I asked the representative about replacing HVAC duct work, and after his inspection, he informed me “I do not need to replace”. Instead he recommended cleaning. He saved me from spending $$$ unnecessarily.

Scheduled a service call and the technician made a suggestion to resolve my issue and it worked. Thank you Jason and Gorman Mechanical. The office ladies are super friendly.

Terrific service and reliability. I’ve used Gorman for 5 years and they do a great job. Highly recommend.

They were used by my home warranty company. And I had an issue June 2019 that my warranty didnt cover, but used this company anyway to complete the job. Well fast forward to a week ago, and noticed my upstairs AC wasnt getting cool. So i called to schedule service. I called on a Friday morning and Katy i think was her name had me scheduled Monday. The tech Jesse (was the same guy who came out last year) called ahead of time and arrived within the window. I explained the situation and he got right to work. He was very professional, answered my questions, and didnt try to up-sell me on any additional services. Two successful jobs completed, I will call them next time for sure!

This Company is the best in class for getting a new system up and running. They have done both of my houses and even with one that has a special need for the size of the opening in the attic. Job well done. Very professional work. Would highly recommend them.

I found out last night the AC in my house was not cooling, so called my2-10 Home Warranty to claim the situation. Did not have to speak to anybody, they recognized who I was and logged my claim and gave me a referral number within minutes. SWEET!! I hate automated services but this one was right to point questions and was told GorMan Mechanical was assigned my claim and I should receive a call within 24 hours to schedule an appointment for service.I got a call within 20 minutes to schedule my appointment window between 11 and 3. I told them I had a client appointment for 10 and was not sure what i will be done so could they move it to 12 and 3. The sweet lady on the phone explained that the window schedule, and she will call me closer to it and if I am not available we could reschedule.PERFECT DEAL!!! I finished my meeting and was home by 11:30 am and got a call from the sweet lady and accepted the scheduled window. 12:15 pm Mr. Stacy, a very charming man walked in diagnosed the AC and explained what went wrong and what can fix it......While testing my AC i was curious to know what the problem was so I hung around. Mr. Stacy kept up with my conversation on different subject as he worked and made sure all sources to the problem was diagnosed before he came to final solution. Now that kind of service is hard to find and I hope we have the opportunity of meeting Mr. Stacy to come back and finish the job.Thank you GorMan Mechanical for hiring such fine staff that makes your company ACE what it stands for.

Ray was super polite, professional and looks like Kenny Chesney. Great service!!

We called mid-afternoon and they were able to make it to our home in just a few hours. Robert was the ac repairman that helped us and he was incredible! He was very friendly, helpful, professional and an overall delight! Thanks to them our family will be sleeping warm tonight.

Stacy (HVAC Technician) did a great job. Same day appointments and were able to get parts ordered and installed within 24 hours. Another company told me it was going to take over a month!

Thank you so much for your support and very good advice for my AC.

We just had our upstairs A/C unit replaced by Gorman. Gorman also replaced the downstairs unit in 2016 by the homes previous owner. They worked with us on the price and service agreement. The unit was replaced in less than a day. The crew of three was professional and cleaned up after they were done. The crew lead Curtis helped me set up the WiFi enabled thermostat. Professional and friendly customer service. All-in-all a very positive experience

I always have great respect for problem solvers. Jesse was able to ask questions and use his experience to diagnose and address our AC drain problems.

Stacy was dispatched by my home warranty company to check on an A/C unit that was struggling with the summer heat. He was prompt, courteous and extremely knowledgeable about our A/C units. He quickly diagnosed and repaired the issue. I would highly recommend this company for any AC unit repair that you need.

I found Gorman through our home warranty program when we moved to Dallas and Im so glad we found them! Superb service every time, discussions about the right solutions for us at the right time, not strong arm tactics to just sell the most expensive solutions - they really are the best and I would highly recommend them (and have) to my friends and family in the area.

I purchased 2 new Trane variable speed complete systems from Gorman Mechanical. My first 5 ton unit was a great install and thats what convinced me to install a 2nd unit for my upstairs and this is where the issues began.The unit did not perform at all and they spent the better part of 3+ months trying to fix and ended up replacing my inside air handler and thermostat; which did get the unit working to its best ability. This is when I learned that they sold me an undersized unit and as per my salesman that Trane doesnt make 1/2 size units so they were going to upgrade me to a 4 tons unit because my previous unit was a 3 1/2 ton. 10 months later the upstairs unit continues to struggle to keep my house cooled and the relative humidity to a comfortable level. My old 15 year old unit ran better than this one.The 2nd issue is Trane only provides a 2 year labor warranty, so I purchased an extended labor warranty to match the 10 year parts warranty. To this date I have not received my extended warranty paperwork for either Trane unit that I was sold over a year ago.Gorman Mechanical service and dispatch department have been very responsive and helpful but when it needs to involve the service manager or owner they are non existing.

Gorman Mechanical is a first class organization. They are professional and knowledgeable about everything heating and cooling. They have fair pricing and won’t try to oversell you. I have recommended them to friends and family and will continue to do so.

Ray was very kind & very patient with me & took the time to show me how to clean my units & to spend the time to clean them the right way more often because they were dirty even though I just cleaned them spraying with hose this week.

Gorman Mechanical installed a new heating and AC (Heat Pump) system in 2010 and we have regular maintenance checks performed every Spring and Fall. Scheduled the service call and was able to get the first call of the day. Stacy arrived at the scheduled time, was thorough, informative, professional and knowledgeable. In 6 years we have had numerous techs service the unit, but none have provided the level of information that Stacy provided. Will ask for him for future calls. Thanks Stacy, thanks Gorman.

I had a failing HVAC system at home. Gorman Mechanical came out and gave me options for repairing or replacing the unit. I chose to replace the unit and they took care of it the next day. I received great service and a great deal on a new system. Everything was installed properly and I have been enjoying the new system ever since. I have also used Gorman Mechanical for several business locations. They are always friendly and dependable. I would highly recommend them.

Great company! Availability of times requested very convenient. On time and very courteous technicians.

When our existing home HVAC system failed, we requested a quote for a Trane heat pump with propane furnace replacement system from Gorman Mechanical. They responded quickly, performed a thorough assessment of our current system & needs, and quoted the replacement system, along with interest-free financing. We signed the agreement electronically the same day, and they installed the system the next day. The installation was very professional and the installers demonstrated the system operation for us, addressing all our questions and concerns. We were very pleased with the service from the sales team and installers - all very friendly, helpful, and professional. The system performance has been great so far and we are very satisfied with our decision to go with Gorman Mechanical.

They were very nice. Jason was super accommodating and up front and all about what was bestbfor my family. We ended needing whole new set up and it didnt cost me my life savings. Amanda Oliver

5 Star Review for Gorman Mechanical. Our 20 year old AC died. Rather than patch it back up we decided to bite the bullet and purchase a new unit. After 5 bids we selected Gorman Mechanical. They had the best price and lowest pressure sales process (Michael). They installed our 5 ton 16 SEER Trane system the very next day. The installers, William and Robby, were fantastic. They let my kids talk their ears off all day and even cut a door into the huge cardboard box for them to play in. I couldn’t be happier! Highly recommend Gorman Mechanical if you have AC or furnace needs.

The technician was extremely professional and showed incredible knowledge with what the problem is and was able to articulate to us what was happening to our AC unit and why it was happening. Highly recommended!

Stacy was our tech, we signed up for the annual maint plan for our 2 units. He was courteous, efficient, showed and told me what he found, ie a dying start capacitor and old contact points. I had him go ahead and replace them, before waiting for the system to quit because of it as I much prefer preventative maint as to failure and a hot house.They will be back to replace a rusting drain pan, and he told me how to contact my home warranty service thereby saving me about $200 bucks, by routing it thru nations home warranty first.Excellent experience, much better than Reliant, who I tried last year and felt like I was being ripped off.Gorman has my vote and Stacy was greatthanksDr Ron Hawkins

Your technician, Stacy, did an excellent job in diagnosing the problem we were having with our system and in correcting the problem and getting us cooling again. He went above and beyond in explaining what was happening with our system. I give him my highest recommendation for his knowledge and professionalism.

Gorman technicians and office staff are always nice, professional, and on time. The technicians explain issues that are easy to understand. Would recommend!

Jesse did a good job and now I am cooling. Thanks

Dont use this company. I had them come out to my house to do some warranty work. My house was not cooling in the heat of the day but would cool just fine at night. When they got there he said my outdoor unit needed to be cleaned for $50 or he would not be able to check the Freon level and get an accurate reading. Cleaning it consisted of washing it with a hose. Afterwards he said it was not very dirty so he would not charge me for it. Thanks. Then he added some Freon to the system. Total time spent looking at my system was about 10 minutes. When I got home from work the house was 90 degrees inside and would no longer cool. The compressor would only run for about 2 minutes before shutting off. Now it squeals and runs rough. I went from have AC most of the day to not having it at all. I called them and asked for my money back and they said because I signed the receipt that it was cooling when they left they cannot refund my money. Of course it was cooling, it was early in the morning when it runs just fine. Dont use this company.

I had our downstairs unit replaced by Gorman Mechanical. Upgraded the unit to an energy efficient 2 stage system. Very happy with the Trane system and the installation. I had the upstairs unit replaced by another company two years back. I see day and night difference between the installation, the details Gorman Mechanical pay attention to and professionalism. They also gave me a good price, compared with the competition bids I received. They also adjusted the air flow issue in my upstair rooms while they were installing the downstairs unit.- A happy customer.

Im going through lot of torture with Gorman Mechanical and AHS company. My A/C unit broke 3 weeks ago (in this peak summer heat in Texas) and Gorman Mechnical has still not done anything about it. They gave me one diagnosis and sent another one to AHS (per AHS) two weeks after coming to my home, so what needs to be replaced to fix the problem is NOT approved yet so far due to differences in the two different diagnosis. I have already wasted 3 weeks calling them and still dont know how long this is going to take. So frustrating!

This is the second time we have used Gorman. They are excellent. Very fair on price and got our ACs in great shape for Summer season.

Gorman responded and installed a complete new unit in less than 24 hrs On A Weekend when we were in the 100s.I purchased a Trane unit for my upstairs. I had purchased a Trane 3 yrs earlier for my downstairs without one moment of problems.Its inconvenient in general to not have air or staying at home to have technicians there, but office, service, install and technicians have been Great.

I have used these guys at home and at work; very professional and service oriented without loosing that human touch.

Excellent service with a very competitive price. Everyone was very friendly and made the process of getting a new air conditioner quick and painless. I would definitely recommend Gorman to my friends and family for their HVAC needs.

I can’t say enough great things about Gorman Mechanical! We have just completed building a new home and the entire process from installation to move-in was easy and efficient.

Jesse was great, did a wonderful job and was very thorough. Would highly recommend

Jaden was absolutely and completely professional. Took care of the issue is a timely manner. Would not go with anyone else except for Gorman.

I am very pleased with the service. The technician showed up on time, was very professional .

This is formal complaint regarding Gorman Mechanical. The first week of April 2015, we realized our upstairs A/C unit was dead. We called a local company who came out, tested, and determined the unit was indeed dead and needed replacement. We received an estimate for a new unit, and were encouraged to get a 2nd estimate for peace of mind from another company.The owner of Gorman Mechanical lives in our neighborhood. Based on that fact alone, I contacted them and asked for someone to come out to take a 2nd look, and to receive an estimate on a new A/C.An employee came by, diagnosed the problem, and also determined the unit was in need of replacement.On April 2nd, 2015 (Good Friday) we agreed to have Gorman Mechanical not only replace the the broken A/C unit, but to also replace our 2nd unit as well as our furnace. As we were completing the paperwork for financing for the new units, the employee from Gorman Mechanical stated that we could receive a rebate from our local electric company (Tri-County Electric) of roughly $80 per ton per unit, for a grand total of $800 in credits for upgrading to high efficiency units. Being that it was a holiday, we could not call our electric company the day of installation, but stated we would do so on our own. We moved forward, and the new units were installed.We left for vacation the following week for 10 days. Upon our return, I called Tri- County Electric on April 20th, 2015 and spoke to a representative as to how to process our rebate. The representative stated they had NEVER offered such a rebate. The only rebate on new units that had ever been offered was on heat pumps.I called Gorman Mechanical the same day and asked for a call back from the man who sold us the new units. He never returned my call.I made a 2nd phone call on April 21, 2015 and was able to get a hold of the employee. He said he would look into the rebate issue and call me back after I explained what Tri-County had told me. He called back and stated he could get us a $300 maintenance rebate. I told him that was not was offered on the date of sale, and he jumped around the question repeatedly and tried to place blame on me for his mistake. He made excuse after excuse. I asked to speak tot he owner of Gorman Mechanical, and gave him my husbands phone number.On April 27, 2015, my husband finally received a call back from the owner of Gorman. They spoke for 10 minutes, and my husband instructed him to call me as he had a business meeting to attend.The owner called me and we spoke for half an hour regarding the issue. He apologized, and said the $300 rebate would be processed. As of today, June 8th, 2015, that has yet to occur, and all contact from Gorman Mechanical has ceased.We have made three phone calls to Gorman Mechanical and asked to speak to the owner regarding the pending rebate in the last week. He still has not returned our call.Do your research before hiring or doing business with this company. They make false promises to gather a sale, and then dont follow through. Communication AFTER sale, is non-existent. Bottom line: THEY TAKE YOUR MONEY AND RUN.Please go with someone else. We are neighbors of the owner and weve been treated this way! I can only imagine how they treat the general public. Once you sign on the dotted line, they are done with you. Well be pursing legal action regarding the matter.

Gorman Mechanical took care of me when I had to 3 ton AHU that were not cooling. They found that the evaporator coils were corroded and leaking freon when my home warranty company sent them out to diagnose the issues. I was able to get two new high quality Air Handler Units at a very small cost versus replacement of the evaporator coils. The new AHUs came with a 10 year warranty each so the decision to pay the small extra charge was a no brainer. I would recommend this company to anybody in the future. Very prompt, professional, and courteous.

Shady business practices! Called them out under my home warranty. They came out and told me there was a leak in my coils and that the whole system would need to be replaced.I had a second company come out that used a machine to test for Freon and there was no leak. They cleaned my coils and added Freon and my unit was working perfectly again.DO NOT TRUST THEIR DIAGNOSIS!

Excellent services, great competitive rates on new Units specially Trane and friendly staff like Jason , David & special crew( Miguel Sr and Miguel Jr). They also do offer financing option. We are happy with the outcome and got both units replaced with New Trane yesterday. Thanks to everyone at Gorman Mechanical! Tariq & Rashida

Highly recommend Gorman Mechanical. Purchased a new HVAC system from them two months ago and they have been great to work with.

AC was leaking water from my supply plenum so called my home warranty and they gave me several options so I chose this company based on the reviews.Tech came out on 6/22 said it was due to a clog in the primary drain line and he cleared it out with c02 and then resealed the plenum up with mastic and said water was draining properly. The next day the water was leaking again through my ceiling so went up in the attic to check it and there was mastic all in my drain pan and floor as well as 4 empty c02 cartridges that the tech said he used to clear the line. Basically left a mess in my attic.Another tech came out on 6/25. He did not take anything apart and diagnosed it as the plenum was sagging badly due to over saturation causing the coil to be out of balance making the water pool on one side. That they would need to replace the plenum and rehang it so they sent to my home warranty (AHS) for approval.AHS denied the claim stating that they do not cover secondary damage and the way the tech wrote it was that the sagging is what’s causing the leak from the original clogged drain. Argued with them about this that it was still leaking from the same place so it shouldn’t be considered secondary damage. I asked if I could get a second opinion as it did not make sense to me. The cost to replace and rehang the plenum was almost $1000I contacted Gorman and spoke with Kelly and asked if they could send someone else out to verify and she said No that there was nothing she could do. They go by what their techs diagnose as the problem and I would need to pay the $1000. She seemed to not care at all as I tried to explain that it was still leaking from the exact same spot. “Nothing else I can do but if you want it repaired to call us back”I contacted another AC company and the issue was that the main drain line was still clogged. They didn’t just try to blow it out with c02 but traced it to where it connected to one of the main lines that water drains out of the house and opened it and cleared it out.I would have paid almost $1000 to Gorman to replace and rehang a supply plenum that would not have fixed my problem. Not sure how they got such good reviews but after having 2 techs come out from the same company and speaking to someone at the office that didn’t seem to care my issue was not resolved.

The technician misdiagnosed a problem with my air conditioning unit as an electrical issue. After having another company come check the issue, it was determined to be an AC issue and was resolved. I called Gorman four separate times to let them know that the issue was misdiagnosed, leaving several voice mails for Chris, the manager (who did not return any voice mails), whose only response once I finally got a hold of him to my complaint was, and I quote, Nobodys perfect.