Johnstone Supply

Pretty disappointed with my experience at this location Im a local DIY and call to this location early in the morning and asked if they were open to the public and they assured me that they could sell me duct work but other items you definitely would have to be licensed for coils or something like that more advanced. I came to the Austin location trying to get some duct board and the gentleman walk me through the warehouse show me the duct board but also said I could go to the Pflugerville location since I was from Round Rock and they would be able to cut it for me I called before I came to the Pflugerville location I spoke to Jason I asked him what I may need to know if anything I have the dimensions and everything he instructed me as long as I got there before 5:00 it was 3:50 at the time that I would be glad to help me out. As soon as I came into the office the gentleman said he wasnt sure if he could help me out since I was a homeowner and another gentleman Im assuming was the manager overheard him and told me that the other location shouldnt have told me they were open to the public and they were contractor only pretty disappointed to be bounced around to finally be told that when that was my first question at the metric location over the phone when I had called earlier in the morning and especially since I called to the Pflugerville location at 3:50 just prior to going there to finally be turned away disappointed experience they should have sold me my duct work for my trouble and their error. I was excited to come here after reading all the reviews on how helpful this place was Ill make sure to get my contractors license and never come to this place. Lost customer for life.

White glove service in action. The staff are always warm and friendly. They are very informative and helpful when I call and have questions about certain products. Best whole sale hvac/refrigeration company in central Texas

Ive always had good service from these guys, I go there when they dont have a line of people to attend. I have questions and they have good answers, helpful, courteous. You do have to understand, they do business to the public, but can only sell at retail price. If your a/c needs a part and you cant wait for 3-4 days from amazon, this is your place.

I received great customer service from James McClelland at Johnstone Supply. He helped me find the right parts I needed and helped me save money by replacing only what I needed to. He took the time to make sure I understood the return policy so there would be no surprises if I had issues with the parts. He went through the connections I needed which helped a lot when I got home and took everything apart. All of the replacement parts worked perfectly and we were back up and running within hours instead of waiting on a service appointment and a parts run. This helped me save hundreds of dollars. I definitely recommend Johnstone Supply Company.

This is the best hvac supply house in Austin. I love doing business here. Excellent employees. Ben is the man. Pat should buy him a lunch. Pat is awesome! Rad is very a great customer service oriented guy. Chris is very helpful. Great staff. I will continue to do business here!

They definitely stick it to you if youre the general public. Charged me $85 for a part I could have bought off of amazon and delivered same day for $37. This is the second time this has happened. A couple of years ago they charged me $46 for the same part I could have purchased on amazon for $15 with free shipping. I hate feeling like Ive been ripped off. And they have done it to me twice.

They are friendly but incompetent. I ask them to email me quotes of equipment for my boss to approve before buying. They always take down my information and say they will send it out in a hour or so but never do. Its like do you want my money at all. Am trying to spend thousand of dollars at your place and you cant even email me a Quot. I would not use them other than my employer is a tax free account with them, because we are part of a state agency.

Open on Saturday and sells parts to the general public.The quality made-in-usa Amrad capacitor I got from them cost about $55, compared to about $43 direct from Amrad (including 2-day shipping). To me, thats reasonable, considering I was able to get it right now and on a Saturday.

Extremely rude parts counter. I called to verify they had my parts in stock and the employee assisting me could not have been more condescending and rude. I was going to spend no less than $400.00 at your store this afternoon. You just lost a future customer. Taking my money elswhere.

The staff is always welcoming and friendly. Counter Sales reps are very knowledgeable.

I went to buy a capacitor. On Amazon they run about $12-15. As a retail customer they marked it up an extra $100 +, total of $129.99. That is robbery. Be aware.

Not a good customer experience.Was there for a motor to buy in scorching summerBut they refuse to sell an electrical item.Why a contractor license for electric item?

This place has great customer service,and is pretty fast.The parking can be bad at times.

I thank these guys for helping me grow my business, and being as knowledgeable as they are on the front counter.When we call in for parts or to place orders these are the guys to go to.Great team and a solid structure.A good company starts with its workers!

I just dropped by only to be told they have stopped serving retail over a year now. Friendly guys will direct you to affiliated retail store on N. Lamar who can help general public. I hope this helps some people.

All HVAC Pros come here!

The grand opening was horrible.the food I dont even have the woods.are company spends lots of money here also.the portion look like some homeless shelters gives out .very little

I have only done business with them once but they were very helpful. They had the bearings that I needed and couldnt get anywhere else. Thank you Johnstone Supply!

The part was more expensive than online, but I walked right into the store and bought HSI I was looking for. No waiting, and I compared the parts.

Only selling to licensed contractors, thats the same ridiculous policy adopted by hair product places... no real reason to do it, I guess they dont like to sell as much as they can...

They are awesome folks. Love their energy. Everyone who works their are down to earth and you can tell they love what they do. Thanks guys.

Best place in town for HVAC supplies and customer service. Never had a bad experience there.

Very rude on the phone, I needed a board that is $41 online and they said well we have it at $300. What a rip off.

For 18 wheeler it is difficult to park in this company dock, especially if is wet...just be careful with traffic coming your way...thanks

I just called and they said they only sell parts to licensed contractors. I guess that is an unfortunate change in policy

Great staff and always have what I need. Andy is always helpful and answers any question I have.

No longer sells to the public, try Hamilton Electric for AC capacitors.

$57 bucks for a capacitor that costs $10 bucks online. Enough said.

Very welcoming and the employees are great and professional

Had the part needed for the job and had it ready to go.

Super nice knowledgeable

Great

Good commercial supply house