Amazing service and experience. Right from the owner coming in and establishing trust, to the scheduling crew as well as the technicians that did the install and the final check as well. They worked quickly and were prompt about their timing. Overall, I will gladly use them again.
(Note: the owner has reached out and wants to make things right... Im optimistic that my concerns will be addressed and will adjust my review after)Hired A+ to install a water heater that would get the city rebate as they were listed by Austin Energy as an approved vendor. The installation was very much not to code and the plumber never filed any of the permits (I asked if any were necessary). The city (rightfully) refused to give the rebate, and I only found out about the permits when I confronted them about the issue. Honestly, I dont want them on my property any more after the number of basic mistakes they made (for instance, the drain pan is not connected to a drain)On a separate note, it took over two months after the installation for them to give me a bill, despite phone calls every week after. When I finally got the bill, I drove to the office and paid in full via check. Im very glad I got them to email me that I had paid in full because 6 months later, I received a phone call from them telling me that I had not paid in full. After some back and forth, they finally admitted that I had in fact paid in full and had made a mistake.
A-Plus was supremely efficient from start to finish, and our new unit was installed in no time. Greg explained every detail with great clarity at our residence, and Andy was always accessible and helpful over the phone. We’re very pleased with both the performance and affordability of our new HVAC system, and we have appreciated the high quality of the company’s sales, technical, and service staff. After receiving a considerably higher estimate for the job (almost twice as much) from a slick corporate outfit, we’re glad that we chose an independent and locally-owned company that retains the values of old Austin.
A-Plus has been providing excellent service to my cooling and heating system for years. The staff is friendly and professional, their pricing is fair and the service is reliable. Charles, the technician who has checked my system regularly, is very capable and pleasant. I highly recommend A-Plus!
Ammmmaaazing!They did all my updates on my house worked diligently to weatherize everything with great workmanship and updated all my events cleaned out my AC units added all authorization to my home and their work looks great. I would highly recommend this company to top that they are really kind and super easy to work with. If you live in Austin and Austin energy is your company look into the weatherization program it has already saved me a ton on my bills! And definitely ask for this company to do it! Angel R did great flushing out my systems and cleaning the AC units and furnaces im ready for the season! Thank you!
For anyone looking to install a new hvac system definitely look elsewhere. I usually don’t leave reviews but I’m still dealing with the mistakes this company has made installing my new system. It has mainly been around the zoning board that was installed when we asked for our system to be zoned. We would have issues with our system suddenly not working when switching from heat to air and vice versa. We had A+ technicians look to fix our issues and it would be fixed only for the same issue of it suddenly not working to appear again. Finally through a separate company we were able to diagnose that the wiring on the zoning board was not properly installed and it eventually caused our heat pump motor to completely stop working. We were under the impression that A-Plus had installed zoning systems previously but after multiple attempts to fix issues by their own technicians we were still having problems until getting a second opinion.
A-Plus was wonderful to work with from start to completion. The sales person, the installers and the office staff have all been great. We appreciated their attention to detail, the follow up and the diligence of their team. Thank you - Paul
Greg and his team did a great job. Greg is very knowledgeable and started designing out our HVAC duct replacement that I requested the moment he was out inspecting our home. He even accommodated an addition we are putting in no problem. You know you are gonna get a good result from a pro when they are mathing out the design in real time onsite.So happy with the improved air flow and sizing they did. Our office used to be sweltering while the rest of the house was frigid but now it is nice and consistent throughout.I was also very pleased with how quickly we went from initial consult, to design, to installation for such a big job in under 2 weeks! Even better, they didnt push any hokey features just exactly what we wanted. I will definitely be using A-Plus for all my future HVAC needs.
A-Plus Air Conditioning and Home Solutions gets an A+ every time! They are incredibly responsive and friendly and always get our AC working as soon as possible. Solomon is the best! I highly recommend this local, caring group of professionals.
A-plus gets an A-plus! My AC went out in the hot Texas summer. I received 3 quotes for a new HVAC unit. I spent a day reading tons of reviews from each place I received quotes from and was overwhelmed. I ended up choosing A-plus because they are a family-owned company that has been around Austin for a long time. Josh and Andee were awesome to work with! The Install Team was absolutely amazing! They were so great, so nice, and so professional. They did not have an easy task, as my unit is on the roof! There was a crazy event that happened that forced them to stop work (to no fault of theirs). And they were so nice and professional about the hiccup in their work schedule. I cannot recommend A-plus enough!
Great experience with A-Plus Air Conditioning, and especially Kirsten who worked with my schedule and was able to get all my appointments set up for me at times that worked for me. The A-Plus team were thorough, efficient, courteous, and informative. I would happily use them again, and I highly recommend them.
The dogs and I were happy to see Charles S. for the seasonal heat & cool check up on our 2 Carrier units. We much appreciate to hear David’s customer relational voice for consistently following up with a call to schedule our maintenance after receiving our mail reminders. We’ve been very satisfied with the service and 2 Carrier we’ve purchased from A+ since our original Trane sets!🤩
Hunter was extremely helpful in providing a clear diagnostic, what the next steps would look like in solving the issue, and was very patient with my questions. Also, he’s just a good dude.
Angel diagnosed my AC problem and explained everything. He went to Kyle for the part and returned quickly. He had the unit up and running shortly after. I was very satisfied with the job he did.
I called to have my air vents repaired/replaced. Solomon came out and did an inspection. He said their was extensive damage and he would take the pics back and have an estimate sent to me for repairs. This was back on Oct 16th. I told Solomon I wouldnt be available again until Oct. 18th. Just as note, Solomon was very prossional and courteous. On Monday, Oct. 21, I called the office and they said yhey would check on status and call me back. Today, Oct. 23rd I called again since I hadnt heard from anyone. Again they took a message. I did not get a return call. At this point I would think they should just refund my $220 they charged me so I can get my vents fixed. I have dust on everything in my house from these holes and I need to get this repaired.
Greg is the best! He is professional, listens to your concerns, including your budget and will find the right system for you. He promised and over delivered on every aspect of the purchase and installation. Of all the companies I dealt with, Greg was the only one who consistently stayed in touch, kept me updated and patiently answered my questions. I like working with a family owned business and each member of his staff approached the relationship the same way. Everyone I dealt with was cheerful, courteous, helpful and kind. I can’t say enough good things, I can just enjoy my new system and be thankful for the relationship and care I received.
Charles came by to give us an estimate. He came on time and did a good job of explaining everything to us. He also struck us as a straight shooter who wasn’t trying to get us to buy something we didn’t need.
So far weve had a great experience with A-Plus, they did plumbing work for us a few years ago and has been working very well. Then on Friday June 16th I called and they came over immediately to see what our plumbing issue was. Waiting for an estimate at this point, but Im very pleased with their service so far.
Charles was great, very transparent and had me up and running within 1 hour. Will be using them again, can’t recommend enough!
A-Plus Air Conditioning and Home Solutions provides A+ service! On time, thorough, professional, and the office is really good at keeping me informed as to arrival status.
Another Not Trustworthy HVAC in AustinI had a leaking Evaporator which is under manufacturer warranty. They took my new replacement part for themselves and gave me a all beat up old part as the replacement part. Then the HVAC tech while he replaced my leaking Evaporator with their old part, he turned my water heaters flush faucet on trying to create a new problem for me to call them again later.
Really just not enough great things to say about them! On time, excellent communication, respectful, efficient, and fun to talk to! Id definitely do business with them again and again!
Weve been using A-Plus for our routine service and have been very happy. When our old system finally died, they were very responsive, installing a new system within a couple of days. Their communication before, during and after the install was outstanding - definite recommend!
Solomon did a great job and was very helpful in answering questions about improving the performance of our hvac.
Our heater broke right when it was starting to get cold. Greg was super helpful and honest with me, and they came and got it done quick.
A plus was very quick to respond to my call. Angel the technician was very knowledgeable and experienced. He walked me though everything he was doing and found that my unit just needed a little coolant charge. Everything else was fine. My A/C is now working like the day it was installed. Very happy with the service and will definitely use A plus in the future.
They have solved my AC/furnace issues quickly and on the same day I called them. Excellent customer service.
The agent was friendly and very knowledgeable. I truly appreciate his suggestions and recommendations. Great guy. Thank you!
100% recommended! I dealt with cooling/heating issues for so many years, I paid the wrong people to take care of my AC system and lost thousands of dollars. A plus is amazing, the customer service is great; Every person that I talked to and worked with was literally A+ I waited a little while to leave a review so I could really test it in cool and hot weather and I was not disappointed. Dont waste your money and time somewhere else, I highly recommend these guys AND I love that I contributed to a local business!
Charles came at the time we were told he would get here. Charles quickly diagnosed the issues and replaced two capacitors. He explained our drainage situation and was very helpful.
Have used A+ for >30 years and wouldn’t consider changing companies. Have always had a maintenance contract and highly recommend this serviceEveryone from Greg bidding the job to my friendly reminder from David that’s it’s time for maintenance is professional.Always know I can count on Solomon to be on time and do a great job! We appreciate his attention to detail!Most of all we appreciate that it is a family run business.Jolene and Allan Frank
Angel was great at talking through preliminary questions to help him know how to best approach problem. Truly appreciate his knowledge and direction to promptly identify a fix the issue! Thanks Angel for your dedication in helping and sensitivity in taking care of your customers!
A+ Air Conditioning came out to service our HVAC system. Charles was on time and gave me good feedback on my questions.The scheduling team was proactive with their outreach. I recommend this company.
Monday we noticed the AC was turning itself off. We called at the end of the day and Solomon came out. He inspected and cleaned out the line. On Tuesday we noticed it happening again and called back. David said he would send Solomon to come back and figure it out. Solomon returned and analyzed the problem. After discovering the root of the issue he again cleaned out the line. Solomon answered all our questions and explained everything well. The service was quick, professional and friendly. Great job A+!
]Our AC went out and we contacted A-Plus. They were quick to respond and professional every step of the way. Working with A-Plus was a hassle-free experience.
I am very pleased with my new Lennox Premier AC system. This was a replacement for an old Lennox AC system that was also installed by A-Plus 29 yrs ago, in 1995.Josh and Andee were amazing! very professional, personable and efficient; the whole process went very smoothly thanks to their efforts and dedication.I chose A-Plus because it is an excellent local trustworthy family owned business that has been installing and repairing AC systems for a very long time. I highly recommend A-Plus😊
I have used A-Plus many times for both my own house and now my fathers...they always take very good care of me and my jobs are all done to such high level of finish...Kevin has done wood projects, Nemecio did construction in my bathroom and my dads laundry closet and Edward did the construction, painting, tile and finishings in my dads laundry closet...every one of these guys not only does the job they came to do but also makes excellent suggestions, if they see a way it could be done better...and Leighann in the office is wonderful to deal with too...A-Plus, from Joshs initial visit, to payment with Leighann, is a pleasure and I cannot recommend them highly enough...
I hired A+ about 4 years ago when I needed to replace my systems because of recommendations from our friends. They had the most reasonable estimates and were open and honest about every aspect of the quote. Fast forward to last week when our rental property required emergency AC work and the HVAC company that my property manager hired charged us an arm and a leg to replace a control board and then quoted us on full system replacement vs coil replacement which were both on the very high side in terms of cost.Since I trusted A+, I had them come and inspect to give a second opinion and if it truly needed replacement, then I would have gone with A+. Charles, our technician, performed the inspection and determined that there was little to no measurable leak and that the current 8 year old system should still have plenty of life in it. So the advice was not to replace or even make any major repairs aside from a quick patch of the plenum.Based on both my experiences with A+, they will be my default for any future HVAC issues.
Kevin and Dave are wonderful! They care about the quality of the work they provide and about their customers. Kevin is full of knowledge and has impressive skills for home solutions. I am thankful to have found both Dave and Kevin to help with my handyman tasks. I no longer need to watch YouTube videos to fix things around the home! In addition, the team at A-Plus Air & Home Solutions are friendly and caring as well.
I have had nothing but good service from A-Plus Air Conditioning. Today was my first time using them at my new address with an A/C unit I wasn’t familiar with. Solomon was great at checking it out and letting me know the general health of the 15-20 yr old unit. Repairs were completed efficiently and in a friendly manner.
Charles was great! He explained everything he did as he went through the maintenance process. He was very thorough, very friendly and professional! Thank you for your excellent service!
Their office responded immediately to my call on a Sunday of a summer holiday weekend. The tech was at my house exactly on time, diagnosed the problem, had and installed the part and had the AC back working in 15 minutes. The tech was knowledgeable, courteous and very efficient.
I called A Plus to schedule an initial visit to see if what I wanted could be accomplished in the 40 hours. They said that they would call me back to schedule it. After a week, I called back. They said they would call back. They never did, so I called back after another week. Finally, we scheduled their initial visit.Josh & Gilbert show up to see the space. Gilbert was very professional and seemed very competent. I was not really sure why Josh was even there, but he was not very professional. While we were talking about the project, he plopped himself down and laid down on our bed. Im not the most anal person, but I dont like sweaty strangers resting on my pillows. Gilbert sounded confident he could do the project in 40 hours; Josh kept telling me how he doubted it could be (and that it would be $80/hr after the 40).A few days out from when they were supposed to start, they called and said they had to pull Gilbert to another job, and they would reschedule. 2-3 weeks went by, and they never called. After pestering them with phone calls, they finally rescheduled. This time they actually showed up.They started the project on 11/21 and worked the following schedule:11/21 - 5 hours 20 min (but they tried to charge me 7 hours to include travelling time. I said, No, I am paying for 40 hours of labor. Getting to my house is the cost of doing business.)11/22 - 3:2511/23 - 3:35 (but there were two people, so 7:10 in man hours)11/25 - 3:30 (again, two people, so 7:00 man hours)...Now, here I guess they needed to pull Gilbert to a more lucrative job...so, they said they would schedule the rest of the project for the next week...the next week came and went with no call. A pattern had developed by this point, so I started pestering Katie (the phone lady) earlier. Gilbert finally returned on:12/14 - 2:1512/15 - 5:1512/16 - 6:00Gilbert had to go somewhere else again, so they finally finished the job on 12/21...a month after they started, and two months after they said they were going to start.Now, the work itself sucked pretty bad. Electrical outlets needed to be cut; well they were cut too big, so they just put a glob of plaster in there. Plaster is not drywall, and it breaks. Now, whenever we flip the switch, it moves into the wall, because the flanges are not resting on the drywall.They removed a window, and installed Hardiplank. It looks like crap, and I question its ability to keep out a good storm.Gilbert did do a good job of spraying texture. However, he did not cover up anything even though I had provided three plastic sheets and a painter’s tarp. There was paint texture on our ceiling fan, bed footboard, leather ottoman, the electrical outlets and switches, and all over the carpet. We cleaned it up, but this is not what really ticked me off.I purchased pre-hung French closet doors. They were sitting in the room the entire month of the project. Now, by this point they were trying to get outside the 40 hours quickly. They were stepping outside to take calls regularly. So, by the time they finished texturing, it was beyond 40 hours, and I would need to pay the regular $80/hr rate. I was pretty irritated at this point, and just wanted them out. I can hang a closet door....If the doorframe was built to fit the closet door...I went to install it myself. The door is 80 tall. Pretty typical. Almost all doors at Home Depot or Lowes are 80 tall. The doorframe was not 80 tall. It was 79 1/2 inches tall. For a very brief moment, I thought about having them come out to fix it, but I figured that would take another month or two, and they would be trying to charge me for every little thing again. It was easier for me to just saw off an inch of the pre-hung frame. I got the doors in fine. Now though, because the doors are not as high as carpet makers assume a closet door would be, the doors drag on the carpet and it takes real force to open and close them.
From the ductwork to insulation the work was performed with care and professionalism.The ac grill installation, attic zipper installation, and lights that I could not change on my stairway were done by Dave and Kevin. They were meticulous and very professional with their work.Carmen did a great job with attic insulation too.The whole process was very organized. I was impressed.
Hunter from A Plus Air Conditioning fixed my air conditioner problem two days ago. He was quite knowledgeable and very reasonable in his price.My AC was not blowing any cold air. Since it was under warranty, I called the original dealer (I did not have to). Their technician diagnosed the problem as caused by TXV and the part and labor were going to cost over $2200. My cost for labor would have been over $1140.Since the cost appeared to be too high, I called David of A Plus and he sent this smart young man Hunter. Hunter quickly suspected my blower motor and found that it was not working. After all it was not a TXV problem. He replaced the motor within an hour and my AC started working properly. The total labor cost was close to $450 plus the initial diagnosis cost of $89.However Hunter was smart enough to convince me to purchase an annual maintenance contract for two units for $340 which also gave a 15% discount on the previously mentioned prices.These guys are very good and not greedy. Based on my experience, I will strongly recommend Hunter and his company for Air Conditioner problems. They do take care of heating systems too.
I had a great experience working with Solomon. He was courteous and extremely knowledgeable. And I let the dispatch know that I was hosting a special occasion when my AC broke, and they sent help in an hour. Amazing.
Angel did a great job repairing my AC unit annd informed me of the condition of the system; and did so in a friendly manner that was much appreciated. Thanks again!Also Solomon did a great job on an emergency Sunday call. Much appreciated!
The installation process went quickly and smoothly. I appreciate the fact that the installers were attentive to detail and did a neat job. Its spring and so far, the weather has been hovering in the comfort zone, so I havent had an opportunity yet to actually use the air conditioner and to comment on the performance of the Lennox I purchased.
Solomon exceeded my expectations after watching techs for over 50 yrs. He’s very thorough and explains findings. He cleaned the outside unit better than anyone I’ve watched. Extremely friendly and outgoing. A+ you have a keeper in this guy!
We had our a/c replaced by A-Plus last year and have had no issues. We had them out for a check up and get on a maintenance plan and the technician, Charles, was very friendly and knowledgeable. He made sure everything was working as it should and was happy to answer any questions. He was beyond understanding of our newly adopted puppy who jumped to greet him, and didnt bat an eye when he was covered in stickers near our a/c unit. I felt so bad but he kept such a pleasant demeanor and even shared how he just got past the puppy stage with his own pup. Every interaction with A-Plus has been wonderful. They are efficient, friendly and happy to answer any questions. Happy to continue business with them!
Big thumbs up for Solomon at A-Plus. Even though we have to buy a new unit he tried everything he could to solve our problem so we wouldnt have to. Knowledgeable and friendly too.
I appreciated the communication with the manager. He tolls me when the technician would show up, which was just before 8am. They finished by 11. I have no idea whether the coil they put in will last, but they were courteous and efficient.
I cannot say enough about how pleased I was with Solomon’s work on our air conditioner. He was knowledgeable, professional and trustworthy. He pointed out what was working well with my a/c and the few things that were not. A+
A-Plus was a life saver during the heat wave. Our whole system went out, and they did everything they could to squeeze us in and install a replacement. Weve had a couple of issues specific to our house since then (not their fault), and theyre always responsive to get here as soon as possible.Its a small family-owned business, and Greg the owner came out to do a finally look over our new system. Andy was especially helpful with scheduling us in and I appreciate her keeping me updating on any changes to the schedule, especially when we were able to get someone in earlier than expected.I highly recommend A-Plus.--Hunter is great, and I special how fast he got to my house for an emergency.
We have had nothing but good experiences with A-Plus ; they are honest and reliable. The latest technician who helped us, Charles, was helpful, knowledgeable and professional.
This company was wonderful. The person on the phone was easy to communicate with regarding our problem with the AC unit. The repair technician came out to our house within 1.5 hours from the time I called! Solomon correctly diagnosed the problem within 5 minutes, and had it fixed in about 10 minutes more. Solomon and was very knowledgeable and generous in sharing his knowledge about out AC system and how to extend its useful lifespan. There was a reasonable charge to come to the house and diagnose and fix the problem and while we had Solomon here we also did some preventative maintenance replacement of the capacitor, which the internet suggested was also done for the correct fair price. I will be using this company in the future for our HVAC repairs/new purchases.
Josh was great. Explained all the details on our new AC/Heat system for our house. The installers Isaac and Jose were the best. Worked as soon as they arrived and didn’t stop till done. Andee and the dog crew at the office was very good as well. The insulation crew were great. They worked around a few obstacles in the attic with no complaints. I would use A Plus again if needed. Very professional and polite group of people!!Price was fair and didn’t change from the estimate5 star service
We had a rat fall into our unit at dawn. Made quite a mess. A Plus, which we had never used before, was here by noon. Solomon cleaned it up with good humor and did an evaluation of our unit. We have a new service company. Great work!
Hunter was extremely knowledgeable and fixed my unit right away. Thanks and keep up the great work.
We had a great experience with the team at A-Plus! Very communicative throughout the process from the first meeting with Greg to scheduling and processing with Andee to the installation with Frankie and his crew. Everyone was professional and friendly. The process was hassle-free and we were able to make changes right up to the day before installation. Will definitely recommend them.
Update 12/16/2024:APlus remains my Go To company for HVAC servicing at my home & rental properties. Their bi-annual maintenance plan is currently $182 (for 1 unit,) and includes a discount on any repairs needed throughout the year. I appreciate the checklist they go thru and that they write down the gauge readings, pressures & temp differential, so it can be tracked over time. I needed the serial # of my A/C last year, and saved myself a trip into the hot attic because it was written on the paperwork from last checkup. Thanks for quick scheduling, and professional service people!Update 9/18/23:Angel consistently provides excellent service & problem-solving. He explains options clearly and makes even the bad news easier to swallow! I know APlus maintence program with 2 service calls a year has extended the life of the unit at this house.Update 6/2020:Time for my twice/yearly visit from APlus A/C! Not only do they remind me when its due, but they call when on their way, so I dont waste time waiting in a huge service window.Kyle arrived on time, & was wearing PPE, so I didnt have to ask, nor was I concerned with him being inside my house.. After working inside & out, he gave me a detailed written report, and fully explained steps I could take to lengthen the life of my HVAC system. Now Im off to buy a new A/C filter.... Gulp!I love having APlusA/C service my HVAC at my personal home, and many rental properties. I always get good maintenance tips and the staff & service tech are friendly & respectful.
100% recommend. They are very nice, professional, and responsive. They answered on a weekend when our A/C went out and got someone there quickly, Solomon, who was as nice as he was knowledgeable.
Manage to get an appointment with A+ Air Conditioning a day after my call. Happy to get them in before an upcoming cold front. Charles came over and confirmed that we had a motor issue with our condensor and was able to get it replaced within 2 hours. Knowledge, timeless and customer service were excellent. Even got some great maintenance tips for system.
I ask to blow out unit I the ac/ heat drain system and he wanted to change 129.00$ when u can get a service agreement for 180.00 plus a year . A 8 min task and he comes up wit a ridiculous price.
The technician who came to perform our a/c check did an excellent job. Solomon P arrived on time and quickly checked out our system. He identified some components that were not within normal operating tolerance and after discussing it with us he replaced those parts. Having a dependable a/c unit is important in central Texas. We have had A-Plus working on our systems for many years. Technicians like Solomon are one of the reasons we have.
During a routine check of our AC, another company told us that we needed a new AC unit. We decided to get a second opinion and contacted A-Plus Air Conditioning. Jacob, our technician did a thorough job of evaluating our unit and told us that everything looked fine and that he did not think we needed to replace our AC at this time. He saved us close to $30,000! We will be using A-Plus from now on and are canceling our service contract with the other company.
Solomon was wonderful. He explained everything in detail and fixed the AC. He also told me what the next step would be if we had an issue with our thermostat. I highly recommend.
Charles S performed a thorough & methodical check of our home heat pump system.
I have used A-Plus for several years and always been pleased with them. The service technicians have been great (Charles was my most recent one, but I have had different ones over the years), and their prices are competitive. Easily recommended.
Ive been using A - Plus Air Conditioning for years and theyve always provided great service and have never let me down.. The recent tech Solomon is by far the best , friendliest and most efficient tech Ive ever had ! Great company and awesome service!
My central AC broke in the middle of the night on a hot day, so I needed it fixed as soon as possible. After I called them in the morning, they were able to arrive before noon. They quickly diagnosed the issue, which was a clogged drain buried under several inches of mud, and were able to flush it out quickly. Initially, the service wasnt covered under my warranty, because it wasnt an issue with the unit itself, but A-Plus was very kind to allow coverage anyways, making the service free! They also gave me advice on elevating the drain pipe and routinely flushing out the drain, which will ensure that this doesnt have to happen again.
Hunter did a nice and explained everything he did and explained in detail to me before he left.
Andee has been a great help. She patiently answered my questions over the installation with a cheerful attitude. And I called often. She really made a great effort to meet my needs as a customer. She kept the process going smoothly. And really all of the staff have been professional, considerate and nice.
They were very helpful, professional and caring. They walked us throughout the process. They were always in communication with us in all matters.
On the day of my scheduled appointment for a complete AC/Heating inspection, I was contacted by the A+ office saying that their technician will be at our address in 20 minutes.Charles, an experienced technician that I had at a previous appointment, was on time and announced for what he was scheduled to complete. Following his inspection of two AC units, he expertly and clearly explained and revealed his findings. After asking me if I was using my phone to control the existing Ecobee thermostat and acknowledging my response, he volunteered to help me download the application for the Ecobee thermostat which had been previously placed by them. I am very impressed with A+ service. It is something definitely ‘above and beyond’. Something not seen often in many businesses today.
Solomon was very helpful with fixing our AC issues, as well as providing valuable information about how to keep the AC clean and running well! I would definitely recommend APlus AC for anyone who has an AC or heating problem. Thanks again for your service.
A+ is A+! Charles is a great technician. He made sure to explain everything and all my options so I could make an informed decision. And I trust A+ to do the right job for my home.
With a heat wave approaching, we called A-Plus to schedule an AC check up. They were very responsive and able to send a technician the next morning. Angel arrived on time and did an excellent job. He walked me through the work he was doing and provided some helpful tips to keep our AC running efficiently.
Hunter was very professional and came out same day as promised. He went to get needed parts the next day and replaced and fixed a/c the same day. Hunter explained entire process of a/c repair and needed service and warranty policy. Very satisfied with service. Ellen
A-Plus Air Conditioning & Home Solutions was amazing!! They were able to squeeze our appointment in on the same day we called them. We’re new homeowners and hadn’t had to call someone to address our AC before. Our Tech, Israel was awesome and super informative on the different things he was troubleshooting. Once our AC came back on, he stuck around to confirm cold air was coming thru our vents. He really saved us!! Without his expertise, we’d need to book a hotel to avoid heatstroke. We will absolutely be recommending them to all our friends!!!
We have used A-Plus for almost as long as we have lived in our 30-year old home and dont intend to ever change companies because we have been so pleased with how they do business.They installed the first Lennox HVAC system years ago & now a second one. Always providing quick, courteous, competent & reliable service & communication. Always a live person to talk with when we have called-- they even have an after hours call line for emergencies.The paperwork that needed to be completed for the new system was pretty involved & complicated, but needed to be done to qualify for warranties, current rebates & tax credits, etc.Their wonderful, kind & very knowledgeable coordinator, Andrea, patiently provided the needed details, explaining everything to our complete satisfaction. This meant so much to us! Sadly, this kind of service is pretty rare these days.There were many other impressive parts & details about our total recent experience that I wont take the time to go into now as this is suppose to only be a short review & not a novel. :)Just Add A-Plus to your AC needs. You wont be disappointed!
Have been receiving excellent service from A-Plus AC for about 25 years, at different addresses. Always quick response from them, courteous service personnel and the job is done right. Highly recommend!
I had another HVAC company come out because I was getting high humidity readings on my Ecobee thermostat. They wouldn’t work on my AC unit because it’s over 10 years old (it’s only 11 years old), and they tried to sell me a new $12k hvac system. I called A Plus for a second opinion, and they sent Angel out the next day, who thoroughly explained the readings he took, flushed out my drain line, and reassured me that my unit is working well and likely is an inaccurate reading on my newly installed thermostats. I very much appreciate Angel’s honesty and thoroughness. I plan on purchasing a humidity reader to calibrate my Ecobee.
Hunter from A-plus was great to work with. He fixed our A/C issue and helped communicate exactly what was happening clearly. Highly recommend this company
I was very impressed with your technician, Solomon Penny. He is an impressive young man. I was knowledgeable, friendly, & professional. I hope that he is the tech Dave sends to help me the next time my unit needs service .👍👍
A+ provided its usual thorough checkup of our AC systems leaving us feeling confident about entering the high use summer season. They have maintained our systems for 20+ years and we have never been disappointed with their service.
Ours was the first fence using Trex® that A-Plus had built. The guys arrived promptly and had obviously closely studied how to assemble the fence. They took out overgrowth that was in the way and worked steadily until the fence was complete. Weve had many complements on the new fence already.
We’ve worked with A+ a few times and they are top notch. Setting up anappointment was easy. They came out on time and Israel was great! I appreciate that he was professional and recommended a simple “monitor “ approach to our issue. With the Texas heat, I’m happy to say A+ is a go-to for our family!
Weve called A-Plus Air Conditioning & Home Solutions a handful of times for service over the past 12 years at our home in central Austin. When our AC unit suddenly stopped working, we knew who to call. Theyve always made every effort to provide quality service and get our system fixed the same day that we called for service.Our service tech today, Israel, showed up exactly when A-Plus said he would, did a thorough assessment of our indoor and outdoor HVAC units and provided us with various options that contained clear, competitive price. No hard sell. After deciding which course of action we wanted to take, Israel was gone briefly to the warehouse to get the necessary parts and had the whole job completed within 2 hours of his initial system assessment. We will continue to recommend A Plus to everyone we know. Thanks!
Greg, Josh and Andee were very helpful and attentive during the entire process getting through the Energy loan program with the City of Austin. The Lennox unit they installed is so quiet and my utility bills dropped significantly after they installed my new unit and more insulation in my attic. A great experience all around.
We were so happy with Hunters knowledge, experience, skill, and clear communication! He and his team arrived immediately once we discovered a problem with the A/C, and diagnosed the problem quickly. Rodents had eaten through the wiring. They returned promptly to rewire the system. This is the second time Hunter has helped us with our (very old!) A/C, and we cant express our gratitude enough. Thank you to A-Plus!
A-Plus replaced our heating and AC system and added insulation in our attic. The entire company was helpful, professional, and effective in installing things correctly the first time and recommending a quality HVAC system for us. The results are wonderful!
Checked all parts of my ac system. All checked out good. Didnt try and sell me stuff I didnt need. Overall good experience especially in a time where I have been stood up by multiple companies.
I can’t say enough good things about this company. Extremely responsive, showed up on time to give me a quote and Josh took the time to explain everything in detail. He even caught some error another company made in their quote which would save me a significant amount of money. He offered multiple options and gave me his opinion on which option would be best for my property. I really appreciated, what I felt was an honest quote that explained in detail what I would be receiving. So many companies try to oversell or upsell and I didn’t feel like I had that experience. I also love that it’s a family owned company! That’s rare in Austin. Thanks Josh!
Our AC froze up and stopped cooling just when we needed it most. Charles was excellent. He was on time, diagnosed the issue quickly, and explained our options clearly.
Overall the best service I’ve ever had from any service company. Angel was friendly, knowledgeable, and efficient. There is no need to look any further than A-plus for your AC needs.
Charles was great. He was very informative and explained my systems issues laymans terms. He diagnosed my A/Cs problem, that my previous A/C service provider argued with me didnt exist. If it werent for the problem being a warranty issue, Id have used A+. Theyll definitely be on my first to call list for any further HVAC problems in the future. Met my expectations and would definitely recommend. Thank you.
Hunter did an awesome job of repairing our AC on such a crazy hot summer day. He was literally here with 15-20 from the tile that I called to fixing the unit with 15-20 minutes as well. He was very professional and had us back up and running in no time. We highly recommend A Plus-Hunter and thank them very much for their efficient service.
Excellent experience with everyone at A+. Theyve responded immediately for emergencies, and promptly when its not an emergency. Very helpful customer service and knowledgeable and courteous staff.
We returned home from vacation to find our A/C running intermittently. The thermostat kept shutting down and turning back on. Our A/C was doing the same, and the temps in the house were rising. It was after hours (7:15 PM) and we really needed help because temps outside were over 100 degrees. I contacted several HVAC companies in the area, and A-Plus was the only company able to respond right away. The technician called me directly and gave me an exact time for his arrival. He cleared out the drain line and answered all my questions so that I could understand the problem and learn how to help manage it going forward. He was super professional and helpful. A-Plus earned my trust for future needs!
We would 100% recommend and will absolutely use them again in the future. Our technician was extremely knowledgeable, thorough and went above and beyond to fix our issue.
Hunter was great! He installed our two Nest thermostats quickly and efficiently! Were new homeowners, but he was very patient with us and went above and beyond by explaining how our HVAC system works. We will definitely use A+ again for HVAC needs!
Quick and efficient service replacing our AC unit. Excellent customer service! I have been a customer for many years. You can’t go wrong using A+.
Once again, I’m giving a great review for A-Plus! I just had my semi-annual maintenance for my air conditioner. Before his arrival I got a call to let me know the tech was on his way. The tech was very friendly, fast, and professional, checked the whole system, and gave it a clean bill of health. I couldn’t be happier with A-Plus AC & Home and highly recommend them… they’ve taken care of my home temp/comfort for years.
Our HVAC tech Hunter was cheerful, professional, and efficient! He took the time to clearly explain what he was doing (to clear our jammed up drain line), why it’s important and what I can do on my own to keep it clear on a regular basis. Hunter also reviewed the cost of separate services to make sure I was comfortable with every step. In the end, after hearing me recount a story about how I failed a YouTube DIY coil cleaning project, he even helped me reassemble the wonky outdoor unit cover that I couldn’t wrangle on my own. Just to be a nice person and memorable in the sea of a thousand home repair pros. He succeeded!
Hunter came by: Very thorough and great attitude! Went above and beyond
Always responsive and easy to schedule service. Technician Hunter is thorough, courteous, and has an eye for detail when servicing our units. David from the office runs an efficient schedule and gives update when service is on its way. Highly recommend this business.
Was in desperate need of HVAC to be looked at. Contacted the company and got taken care of right away. So professional. There were able to schedule me the next day. The Technician was very nice and informative. First class service. Would recommend to anyone.
When the air conditioning in my rental house began to fail, I called A-plus to see if the unit could be fixed and perhaps last for another summer. The technician promptly came the next day but the verdict on the ac unit was terminal. A-Plus quickly presented a proposal to replace the unit and had the unit replaced before the old unit completely died. It is a pleasure to do business with a company that is easy to work with and does good work. Thanks. The unit was installed just before temperatures climbed to the 100s.
Charles was super helpful and did a nice job! Mini Split is working better than ever. Thank you!
The company is wonderful. This is the 2nd time replacing an A/C unit with APlus. The entire team, from in office to installers, was courteous and professional . We highly recommend!
We have used A-Plus for at least 25 years, and we have never been disappointed with the customer service or the work service weve received! In this most recent engagement, I can specifically say that Greg and Andee were great to work with, and they answered every question we had. Most helpful, and courteous. The 2 technicians who installed the new system were also very professional and courteous but I dont remember their names.
Ive been using A-Plus for my heat & A/C needs for years. They do a great job. Very reliable, courteous, and thorough. Very happy with their service and their technicians.Solomon was the tech for my summer checkup. He did a stellar job. Punctual, friendly, professional. He answered all my questions. I’m ready for the summer!
Thanks to A-Plus A/C and Charles for fixing my AC unit that had stopped working. They were quick to respond, and Charles was friendly, helpful, and kindly answered all my questions. This was the first time Ive looked inside my AC unit, so was curious about how things worked, maintenance tips, etc. Appreciated having Charles expertise around. Theyll be the first company I call for any future HVAC issues.
Very quick to respond, their service tech (Charles) fixed the problem and gave some great tips to look after the system too. I was charged $218 for a capacitor that is
A-Plus was able to offer same day affordable service to get my AC running again. The tech, Israel, was friendly, professional, and quick. Did exactly what was needed. NO subscription service upselling nor wasting time drafting multiple quotes for services I didn’t need. They are my new go to AC service company. Thanks A-Plus!
This company has served us for years and they are thorough, honest, and reliable. We’ll remain a loyal customer and gladly recommend them to friends.
Over the last couple of years, Ive used A-Plus for a variety of projects, including, most recently, a new HVAC unit and insulation. Everyone Ive ever spoken to at the company is friendly, responsive, knowledgeable, and focused on customer service. I highly recommend A Plus.
A-Plus was great, and Im so glad I went with them for a complete replacement of my HVAC system. Greg spent a lot of time with me explaining all the different options in detail and making sure that I understood. He made sure that I had the right system for my situation, and custom designed a couple of components of the system to make sure everything was oriented in my house the way I wanted it to be. I loved that A-Plus is a locally-owned Austin provider and will definitely continue to work with them for any future needs.
Fast, professional, friendly service for a great price. We were back up and running within the hour. Angel, our technician, was great!
Great experience with A Plus. Team was super responsive and accommodating. Great communication. Very happy with the work that they’ve done.
They were able to send someone out the same day I called about our water heater. Drew was professional, arrived in a timely manner, and new exactly what the issue was within 2 minutes of looking at our water heater. I’ll definitely be calling about any future issues- couldn’t have been happier with the service!
Took care of the warranty on their end and picked up the part once it was available and installed it promptly. Thank you for a hassle free experience!
I’ve had an A+ experience with A-Plus so far! I first called them up during the middle of a summer heat wave when my AC went out. They were able to squeeze in a trip same day while other companies were booked out for weeks (thank you!). I decided to schedule my routine maintenance with them and Zach was my technician. He was very personable and thorough, and even offered to fix/tighten my thermostat which was a little loose on my wall. Thank you, A-Plus!
Charles was super knowledgeable, friendly, and direct. He helped me navigate conflicting proposals from other companies and gave me a much better picture of the health of my system. Hes passionate about the space and clearly cares about customers. Thanks, Charles! Ill be using A-plus moving forward.
Weve used A-plus on a number of occasions and theyve always been great. The office staff is super prompt and helpful. Josh is also very responsive gets what it is we need done. I had them remodel our master bedroom, and install a new A/C unit and furnace, and they did a great job.
Solomon is THE MAN! He was so informative and went above and beyond to show me the results of the repair, it was truly a pleasure dealing with him
We had A-Plus come out to our house to do maintenance on our HVAC system and Zach was on time and very thorough with his maintenance. He even showed me exactly what I should be doing between maintenance appointments to make sure my system runs at peak performance. I am very impressed and would recommend the team at A-Plus to all my family and friends.
We have used A+ for A/C maintenance for years and are always happy with their service. They are great with communicating when a tech is on the way or running behind. Our tech was very friendly and thorough. I will happily recommend and have recommended A+ to anyone looking for an A/C company.
My technician, Angel, was especially great at diagnosis and fixing a very tough problem. He worked until it was 100% resolved !!
I got a full bathroom remodel with A-Plus and would absolutely recommend! They were super flexible with my start date, and the work was done professionally and with a great attention to detail.Josh and Stacy were both incredibly communicative and helpful, and Edward does amazing tiling!
I have been using A+ for 15 years. A couple of years ago, they installed a new AC and heater at my home. The system still works beautifully, and A+ is conscientious about keeping me informed when its time for service.Zach Z. was the technician for our most recent service call. Zach was professional and cordial with my wife and I. He did his work quickly and efficiently. I would welcome him as A+s representative for future service calls.
My family has been using this company for about 20 years. This summer, they replaced my AC unit. They are completely transparent about the pricing, very honest & open, knowledgeable,& answered ALL the questions I had. They went above & beyond with their customer service! I cant emphasize their customer service help enough! Andi is amazing, Greg is great, Josh (technician) was great! Frankie & all the contractors are amazing. Everyone involved at every level of this job were awesome! I will continue to use them forever!
A-Plus installed a new system and the process was very efficient. Stephanie and Andee in the office help me with the process from the beginning to the end. The installation crew worked so hard in this Texas heat! The insulation crew did a great job as well. Everyone showed up on time and I look forward to working with A-Plus to keep my system working for years to come. Thank you!
Technician came in the afternoon on a holiday. Got my Lennox up and running. A+ has taken care of us since 2009. Reliable.
Amended review: my previous review was inaccurate do you getting mixed up with a different tech from a different company with regard to appearance concerns. My apologies for the miscommunication.I requested a service call from this place on a Saturday and they sent someone out that morning. He was very nice and cordial and seemed to know what he was doing.He gave me a quote on the price of replacement for the part that he assessed as bad. After he left and I reviewed the quote, it was unclear if this price included installation or was only for the part. He had left by that time so I could not clarify.Attempting to gather more information I called and spoke to a rep who told me I couldn’t find out what I was wanting to know until Monday. He said he would have David call me Monday morning.This is now Friday after and I have yet to hear from someone. This was a company I had used previously.I ended up using a different company for my service needs.
Excellent response from A-Plus Air Conditioning, for a tune up of my older AC unit. Technician, Charles was very helpful in answering my questions and informing me of my options.Great customer service.
Hunter did a great job and provided feedback to help keep my system running well between biannual maintenance. Quick and tidy appointment.
Solomon did an incredible job. He was very thorough and provided me with an explanation of the results of his maintenance. He was very friendly.
I used A plus for Handyman service for the second time. Kevin was on time and he was very professional. He installed our cameras, address numbers, cabinet, food grinder, screen door, mounted tv, repaired faucet, doors, and more... He is capable of doing lots of things. He is the guy who knows what he is doing. Also, Stacey was very friendly and flexible with scheduling. I am very satisfied with their service! I will definitely use them again!!
This is how a business should be run. They make sure they provide full value for your money. There is no dragging out the time necessary for a repair in order to duck or inflate costs for additional work that needs to be performed. Frankly, I was unprepared for everything they can do. I recommend that if you decide to use A-Plus for a repair that you first tour your house and write a list of any maintenance items you need performed. That way, if they are finishing items faster than you expected, you can get full value for your money for their minimum 4 hour job time period.Kevin was the person who came to our house and he was impressive. First we had him work on fixing loose fence posts and adjusting the gates into the backyard which had become difficult to open. While working on this he took the initiative to check the outdoor vent from our dryer and cleaned that for us. As we realized we had someone who was skilled, and willing to give full value for the amount charged, we had him clean out and adjust three locks on our front and back doors, adjust a doorbell that had stopped working, and hang a shutter that had fallen down. We still had time left over.Due to the skill and work ethic of Kevin, I have decided to use him for some future repairs to my home. Overall, I am very impressed with this business. From, my first experience it seems to have old-fashioned values of providing full value for your money despite the rush-rush ethic of modern society. I will post a future review to highlight how my additional home repairs go.
We contacted A Plus to remodel our bathroom. Josh was out the next day to assess the job. He got back to us 2 days later with the quote. We agreed to the price and work began the next morning. Stacey was a dream to work with and updated us daily about scheduling. All the subcontractors were here on time, accomplished their tasks and cleaned up on their way out. The entire job wrapped up in about three weeks. (a neighbor is still struggling with a bathroom remodel after four months!) We couldnt be more pleased with the end result. Its a huge improvement and a joy to experience. We highly recommend A PLUS!!!
The “Texas Summer Nightmare” of having your AC go out happened in the middle of the night to us last night. I was able to contact A+ and they had Hunter come right out today and took care of it. He also showed us how to better maintain our unit in the future. No upsells or hassles. Just good honest work for a fair price.
A+ installation staff were highly competent, very knowledgeable and friendly. They had new AC unit installed in my home and have it running in no time. After the work, they cleaned and vacuumed all the debris from the work. I am extremely satisfied with installation and will highly recommend them.
I don’t know what I would do without A-Plus! Before I found A-Plus I’d tried various handymen and contractors of one sort and another to do work on my home and at a couple of rental properties that I own, but nobody has offered the same level of service at such reasonable prices. They’ve done many repairs, painting, re-tiling, “make-ready” tasks when tenants are moving out, and have helped me locate other outside contractors when needed. Their management and staff are all easy to deal with--cheerful, responsive and ready to take the time for an in-depth discussion of the project in question. Josh and Craig have been particularly patient with a recent project of mine which has involved a lot of e-mails and messages concerning changes of plan, and Josh went to a huge amount of trouble to get exactly the product I wanted when replacing some doors that were past their prime. The technicians are great: Kevin and Edward have done really excellent work for me recently, and both are smart about what they do, making sensible suggestions about alternative approaches to specific problems. It’s nice to know that there are still people like them out there who take real pride in their work! With A-Plus I am always confident that my messages will be returned, that someone will turn up when scheduled, that my concerns will be listened to, and that the job will be done right. And when they leave, they clean up properly and haul away anything that can’t be easily disposed of through the regular trash and recycling bins. I highly recommend them!
Kevin (handyman) was very professional and knowledgeable. I had a number of honey do items for him and he finished all of them, and then some that werent on my original list, in the time allotted. He did the jobs in the priority that I had them listed, explaining as he went along, advising on some other items that I plan to address myself and had questions about. My two small grandsons were enthralled with everything he was doing, asking questions the whole time as they love to build things. Kevin was very patient with them, answered their questions, and let them watch him work. Kevin is a hard worker. He used the best methods available to complete my projects so that they were done correctly and would last. I would definitely hire A-Plus and Kevin again!
Excellent service with reasonable pricing. Got my AC fixed on the first visit. Highly recommend.
Charles was friendly and informative. He arrived when he said he would and gave me tips on how to keep my unit running smoothly for the long run.
Update after roof repair: A-Plus Home Solutions was great to work with on replacing my roofing. Price negotiations were professional and we arrived at price both parties were happy with. The installers themselves were great with communication and clean-up. Another 10/10 experience.Angel was awesome. He showed up on time and prepared. He was sensitive to social distancing. He checked with me before performing any work. He gave me estimates before performing any work. He didn’t try to up sell me on any unnecessary services. 10/10
Have been using them since i can remember, and when our old HVAC finally died at the beginning of this summer, they got us up and running with a new system swiftly and as affordable as possible.
We had been having problems with a loud noise from our a/c and inconsistent air conditioning temperatures. We got an estimate from one of the larger , well rated local companies who thought we should replace the whole unit for somewhere btw $15-30k. We decided to try Aplus as local smaller business. From the moment Hunter got here he knew what was wrong, made a quick trip to get some parts, came back and made our repairs in less than an hour. He was thorough and explained all of our options. The repairs were a small fraction of the other estimates provided. Aplus has won our business for any future repairs in plumbing, HVAC or electrical. They were a great business. We are grateful to have had their help.
Every contact I had with A Plus was professional and courteous. They called when they were on their way, showed up on time, and Zach explained everything he was doing and answered questions for me. They were recommended to me by a friend and I will definitely recommend them to anyone needing AC repair service.
I tried changing out and electrical switch myself, but it went terribly wrong and the whole breaker went out (which included the hot water heater). Stacy at A-Plus was incredibly helpful and we had an electrician out within a few hours. The repair was done within an hour and its been working great since. Great customer service and I was shocked to get someone out so quickly.
I called for a check up on my system. There was a service tech here within a few hours. He answered all my questions, fully checked and cleaned my system both inside and out. I’ll definitely be using A-Plus in the future.
The forced-air blower on our 10-year old HVAC stopped working on a winter day. Fortunately, A-Plus was able to diagnose and replace the unit on the same day. 10/10 would recommend!
A-Plus A/C Home Solutions helped us with a plumbing issue in both the kitchen and the bath. The guys were prompt, knowledgeable, efficient, and took good care of us. Stacy in the office was lovely to work with. She is a hard worker who helped everything run smoothly and answered all our questions. We are very pleased with the service we received.
Update Jan 26, 2024: we have now been working with A-Plus for well over 14 years, and they just installed a new heat pump after our old one began struggling. Both their technicians in the field (Francisco, Modesto, Rene) and their office and management personnel (Andee, Josh, Curt, and David) have been very responsive and attentive to our installation and fixing problems.Donald has been providing our maintenance calls for a number of years, and he always has time to answer questions and explain things to us. Very glad to see him every time!
A-Plus did a great job with the installation of my unit. Andee in the office made sure that all my rebates and warranties were completed correctly. Very Helpful!
The technicians were professional and arrived on time. The company was very accommodating when I had a time conflict. I am very satisfied with the work that was done.
This is our second hvac purchase from A+. We bought our first unit over 30 years ago and were so pleased with the company, we decided to go with them again. One of the very few companies I trust totally.
Andrea is the most helpful person! When I was unable to fill out paperwork for the warranty on our new HVAC, she cheerfully stepped up and did it for me, twice! I am forever grateful for her professional, and just as important, her friendly demeanor. She is the best!
Great company, the staff was very friendly and helpful. Expensive but in line with what it costs now a days. The A/C is working great and totally worth the 16k for a 4 ton unit. Love A-Plus
Ive used A+ for years for my home and a rental property I manage. They are always very quick to respond and able to get out to a house quickly. We had an old unit that finally needed replacing and A+ made the whole experience a breeze. Everyone was great to work with, they kept me informed every step of the way, installation was seamless, and now we have a nice brand new unit in for the summer. Cant recommend them enough!
Donald could not have been nicer. We were frantic to get our AC back up and running with a toddler and an infant at home in the Texas heat. He was available for same-day service (same-morning really), arrived right on time, and quickly fixed our issue. We were back up and running in less than 30 minutes! Thank you Donald for the help!! You have earned our business for life!
From the first phone call to the handshake after resolution, A-Plus was absolutely outstanding in service! My A/C unit conveniently decided to stop working over the Memorial Day weekend. While searching for a repair company that would be open on Sunday, I found A-Plus. I called them as soon as they opened and their customer service is remarkable. They were able to send out a tech later that afternoon (Jeremy). Jeremy was very friendly and communicative as he diagnosed what the issue was with my unit.He discovered that the control board on my furnace went out and relayed this to his boss to get a replacement on order. Of course, it being Memorial Day, nobody was open so I had to wait until Tuesday for Jeremy to replace the board. Upon replacing the board, he noticed the pressure wasnt functioning properly and the suspected defect was the TXV valve.David (who was very prompt in calling me every day with updates) suspected that maybe the coil had frost on it and that the fan needed to run for a few hours. When I told him that didnt work, he later informed me that there was a component that needed to come off of the old board and installed on the new board that was missed (inadvertently) and he would send Jeremy back to install it. THIS is where the 5 star rating cemented itself: Jeremy came back to install the component. He also assumed that the TXV valve wasnt the issue...he was right. He examined the box where the coil resides and discovered that some of the insulation had gotten wet and was being sucked into the coil which gave the impression the TXV valve was faulty. He removed it all and not only did the unit flow strongly, it was blowing out cooler air! Tremendous heads-up thinking.Tl;dr: This company cares about their customers satisfaction and will go the extra mile in diagnosing and servicing! Highly recommended!Update 10/31/23 - Donald is the real MVP! My circuit board went out and he and A-Plus went above and beyond to diagnose the issue and replace my circuit board the same day. Donald persisted with calling the warehouse to get the part and after he left, I got a call back to let me know they were able to get through and get the part as well as come back to my house to install it within 90 minutes! Everything I said in my previous review, I stand behind it even more with the latest service I received. Cheers!Update 7/2/24 - As you can see, I continue to use A-Plus for my HVAC services needs. I wanted to have a maintenance check done on my AC unit. Solomon was absolutely fantastic! From the moment he stepped out of the van, he was very professional and had such positive energy throughout the service. He discovered that one of my capacitors was getting ready to go out so he advised that I have it replaced which I obliged and it was taken care of quickly. A-Plus is stellar when it comes to high-quality service and their techs are top notch in terms of skill and customer service excellence!
I had a shower that had lost water pressure so I called A Plus and they had a technician out within 24 hours to fix it. The technician worked quickly and completely fixed the problem in less than 30 minutes. I would highly recommend A Plus for any home service needs.
Great experience with A+. They had a professional out to my house within 2 days of calling and were able to diagnose and fix my A/C problems same day. Highly recommend.
We observed a leak in our attic unit (water coming through the ceiling) and self-diagnosed it (thanks youtube) as a plugged line. We also noticed that the A/C system would not cool properly by the end of a hot day (we live in Austin, TX) so chose A-Plus based on it being a local family-owned business.We called on Memorial Day Friday (long weekend) and they dispatched a technician by 9AM on Saturday. Joseph did a great job properly diagnosing the issue (turns out was not a plugged line) and correcting it. He was prompt, professional, and clearly knew what he was doing. In short order he had the system back in operation and educated us on the type of systems we had and how to best use them.Overall a great experience and we would recommend them to others needing A/C or heating support.
After two previous companies had evaluated my HVAC, and recommended a new system without testing, Zach thoroughly tested and confirmed a leak in the coolant system. He then provided a temporary solution, and showed me where the problem was.The net result for me was a difference in over $10k in equipment replacement.Thanks Zach! Customer for life!
They fixed a shower/tub faucet that was not functioning. The repair was done quickly and easily without charge. They were professional and efficient. The repair was thoroughly explained (so it won’t happen again) and they fixed the ‘drain stopper’ also (which was not in the scope of their work on the faucet). I couldn’t be happier with their work!
After replacing my air conditioner a few months ago, I went to replace the air filter and couldn’t get it out. I called and they sent a service tech out that same day. The filter was stuck with some of the sealer and the tech removed it and inserted a new air filter in and there was no charge. We have used A-Plus for more than 40 years and have always been pleased with their quality, prompt, service.
My AC was not cooling the house. Angel came by twice, once for the assessment and another to repair the unit after getting the necessary parts. Angel spent hours repairing it in the hot Texas heat and was very communicative with me throughout the process to keep me updated on how things were going. Angel was very diligent with the repair, wasting no time to get my AC working as soon as possible. More than anything, I appreciated Angels professionalism and kindness during the process!
Sometimes when youve been doing business with a company for over 30 years and you have to call them for some unexpected equipment problems you get a good feeling for calling in the experts. Today was that kind of day. Our home Air Conditioner was giving us some problems over the weekend and though we were able to get it back up and running we knew it needed a little more attention. (Cause and effect). We contacted the after hours number and left a message hoping to get in line to be serviced some time Monday morning. (Just in case). A few minutes before opening and we were contacted by a member of their professional office staff. They assured us that they would have a tech at our home in an hour. I explained that perhaps our call was now a lower priority and if there were more pressing ones perhaps they could be attended to first. I was assured they had plenty of available techs and they would be sending out one of their best. Shortly after nine as promised our tech Charles arrived and after explaining to him what we had encountered he quickly deduced that our system might have been a little low on freon but he would check it to be certain. He suggested that our 11 year old unit was out of warranty and that the coil make have a slow leak in it. He could charge the system back to full but there was a chance that the leak, if significant might require repair which could be costly. Whenever you find yourself in situations like this you always like options. Charles never attempted to upsell any repairs and understood not wanting to put a lot of money into an aging system. As a consumer that was truly appreciated. He went about charging the system and we went about hoping indeed that what we faced was a one off or at least a slow leak in the system. The A-Plus family, (and they are a family owned operation) have always treated us fairly like that for over 30 years of our AC Needs. Its why we keep going back to them. You cant do better than an A+!(This was a review I left four years ago.....Google only allows you one review but as many Edits as you would like) You know no one wants to pay for a service call these days but our furnace was out and with winters chill upon us there was no time to hesitate in calling the fine folks from A-Plus. There was some concern that a tech might not be able to make it out to our home without an after hours service call but Craig from the office contacted me a short time afterwards and stated that one of their techs was finishing a job and could be at our place around 5:00 PM.. Not thirty minutes later and David informed us that the tech had finished his other stop early and was heading our way and would be there in the next 30 to 40 minutes.Donald arrived and promptly went about diagnosing the problem with the furnace all the while not seeming to being bothered by my watching him over the shoulder. He explained to me the basic functioning of the controls as he went about systematically working through his trouble shoot as I explained to him all of he problem areas that I had previously looked into earlier that day. In short order he had isolated the problem and had the house warm again in no time.Like I say no one wants to pay for a service call but watching Donalds ability to diagnose this problem, (which trust me, didnt show up on any YouTube video I watched that day) was worth the price of admission. In a day in age in which one frets about beingtaken to the cleaners for repair issues outside of ones comprehension once again A Plus and their team of experts in the field of HVAC repair show why you really cant do better than an A-Plus!
Once again, A-Plus saved the day. Our AC unit began cycling erratically and Solomon came by on Friday and quickly diagnosed that our blower motor had malfunctioned. He returned on Monday with a replacement and installed in a flash! Our troubles are over, thanks to Solomon’s knowledge and skills.
Outstanding service with great care taken by workmen to fix and/or replace items needed for more efficient energy usage in my home.
I am ecstatic with the installation of my new Lennox system! Everything went swimmingly and the new system is as quiet as a mouse! I shall definitely recommend your fine services to any friends in need of A1 service!
Donald was so kind and professional. He explained thoroughly what the issue was with my air conditioner not working. A+ Air Conditioning and Heating is the best. I have been a happy customer for many years.
My experience was probably pretty average. They were responsive and easy to work with prior to the appointment. After having an issue with a plumbing service they scheduled for me with their plumber, I couldnt get a response from them though. My partner had to call from his phone to get in touch with them.When the other maintenance guys came out to work, already knowing that the bulk of the work we needed was siding replacement, they said they were unable to replace siding that day because of the off-and-on rain, but also were unable to reschedule to a rain free day. Their management had told them to come out and do what they could. They did some work inside and that turned out well. When I asked for an adjustment on one of the doors they fixed, they did that happily as well.They did take a look at our siding and spent the time they would have spent replacing it caulking the cracks to prevent further damage from the rain. It ended up costing nearly the same amount of money to caulk the cracks as wed been quoted to have some sections replaced, which I assume to be because the inspection report wed given them for the quote didnt properly convey the extent of the damage. That seems fair to me and if they had told me that upfront (before starting the caulk work) I think I would have felt better about it.So yeah. Just average.
Service on a hot afternoon, came out a few hours after my call and ac up and running in a quick friendly visit. Highly recommend!!
Angel’s service was absolutely PERFECT. The coldest night of the year was approaching on the day of the service )12-22-22) and HVAC system was not producing heat. Angel arrived at the specified appointment time and repaired the system in 3.5 hours which included time to go to warehouse and obtain a furnace control circuit board.I highly recommend A+ and Angel.
Aplus was so quick at sending someone to my house due to the gas leakage. I highly recommendthem and will definitely use their work and refer them. The contractor Andrew they sent was so helpful and professional. He was so patient and waited until the gas company to arrive so they can fix the issue.
Donald was absolutely amazing! I called A+ last night for heating repairs, and they were going to come out, but it was so late and I had space heaters so I knew would be OK, I push the tech to not come to the house, A+ was more than willing to drive to my property. I was promptly provided a phone call early the following morning, where Donald came out and fixed my issue very quickly. I absolutely love this company, I have been using them for years for heating and HVAC!
They’ve added both a dog shower and a pocket door in our house and both times they were great to work with. They’re on time, responsiveness and I like that they send emails and texts in addition to calling. Also very reasonably priced. Highly recommend them for any home improvement projects.UPDATE: I’ve now also used them for AC repair. They came within 4 hours of calling them in the morning, and Donald quickly and professionally diagnosed and fixed the bad capacitors. Such a relief in the Texas summer! Highly recommend them for any work.
Having your A/C go out in August in Texas is a nightmare, but A-Plus made the experience as pain-free as possible. They got us in quickly for a service call, and when it was determined that our system needed to be replaced, they provided the estimates quickly and scheduled the work within the week.
Very timely help in a difficult situation. Everyone I spoke to was friendly and helpful. Problem was fixed quickly and efficiently.
Kelly was great and very helpful. She is friendly and knowledgeable. The guys that painted our kitchen were also super friendly and did a great job. I had a good experience!
Great scheduling and service. Very speedy to come out and solved the problems. Also Solomon was great at explaining the work.
Very good experience from the worker. Well informative and punctual.
Very professional, quality work, and reliable prompt service! Josh takes care to prepare for the work and gives good advice and suggestions; Stacy is always ready to answer questions and is available when you need something; and Edward is a master in tile installation - no one matches his expertise - my floors just glean! Thank you to the team for making my house into such a stylist place and so comfortable!
I have finally had a positive experience with an AC repair thanks to A-Plus! The technician gave me a full diagnostic of my compressor and explained the options to resolve each of the issues. He helped me evaluate the pros and cons of deciding not to go with certain repairs and allowed me to make the judgement on my own. In the end I didnt feel that my only option was to install a brand new system which has been my experience with other companies. Once I decide its time to upgrade my entire system (probably in the near future), Ill be reaching out to A-Plus!Review 2: I ended up having to replace my entire HVAC system due to it being 21 years old and simply too old to repair. Working with A+ Air Conditioning & Home Solutions was a breeze and I would recommend their services to others.
Very professional, on time and within scope initially discussed. Very friendly folks and a pleasure to work with.
My furnace was on the blink again. Same problem as last year. A+ worked me in Fri 12/23 so I could enjoy the comfort of my home. Next year Ill schedule a preseason checkup for $89 vs a $200 service call or fix it myself now that I know where the flame sensor is!They are a good AC/heating company.
First of all, I was pleasantly surprised that they would send someone out the same afternoon that I called, without charging me overtime rates. Kyle, the technician, was very friendly and professional. Most important, very, very good at his job. My A/C needed a new mother board which had to be picked up the next day. Meanwhile he set up a bypass to keep the A/C running and keep me comfortable overnight. Completed the replacement the next day. Im satisfied with the results and think the price was very reasonable for the work they did.
Arturo checked both of our units as part of our maintenance plan. He was efficient and friendly. He gets the job done and communicates with the customer well. Thanks, Arturo! And, David is the master of scheduling, handling every little detail and keeping the train running. Hes accessible and thorough. Good folks, all!
Very professional. Quick response. Kept me informed and took care if the problem. And all over a holiday weekend. Definitely would recommend and use again.
I love when A Plus comes to help me with Handyman services. LeeAnn was extremely helpful with listening to my needs and promptly arranging my appointment. Kevin came to help me with my household issues. He has helped me for many years with various issues such as fixing electrical problems, wood fence/ post/deck replacement, painting and wall repair. He is confident and is detail oriented with his quality of workmanship. I highly recommend them for home repairs and service!
Old Austin Service at reasonable prices! Hunter is our A-Plus HVAC Service Representative and he has been teaching us about the system as he works on our HVAC system. He determined what the problem was quickly. It was a leak because the HVAC drain P-trap was clogged. He cleaned it out and checked the pan, but not before showing us how it should be maintained/cleared out.It turned out that our P-trap didnt allow for easy flushing or blowing out the drain clogs.We can now take care of the drainage maintenance ourselves.A-Plus doesnt try to sell you a lot of follow up services you dont necessarily need. This type of service harkins back to a time in Austin that ensured customers were a priority. I applaud this businesss ability to keep this level of service at such a high bar.All that said, I highly recommend A-Plus Air-conditioning Service and their superior service
Can’t believe I emailed on a Sunday and got a Monday 10am appointment. Charles was amazing. Fast, efficient, communicative, and it wasn’t nearly as pricey as I expected it to be. Will use again!
Was a waiste of my time and money. Didnt do anything that needed serviced. Said would cause thing to go out. I wont use them again. I serviced the things that needed work myself. Only want to sell you extra services instead of fixing or cleaning stuff.
- Address:2116 White Horse Trail, Austin, TX 78757, United States
- Site:https://www.aplusac.com/
- Phone:+1 512-361-5050
- Heating contractor
- Air conditioning contractor
- Air conditioning repair service
- Air conditioning system supplier
- HVAC contractor
- Monday:8 AM–9 PM
- Tuesday:8 AM–9 PM
- Wednesday:8 AM–9 PM
- Thursday:8 AM–9 PM
- Friday:8 AM–9 PM
- Saturday:8 AM–7 PM
- Sunday:9 AM–6 PM
- Online estimates:Yes
- On-site services:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Repair services:Yes
- Appointment required:Yes
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