Sears Appliance Repair

Very attentive to our needs, both getting the dishwasher fixed as well as being respectful to us working from home. Explained the issue, what he did, and some tips for better dishwasher performance. Truly a fantastic experience.

Predatory Business TacticsOur dryer stopped working so I called around. Sears quoted $140 for diagnosis. Expensive but we needed it done quickly. We had just gotten home from a weeks long hospital stay and had piles of dirty laundry.The technician took about 15 minute to diagnose it. Said 3 parts needed replacement and that it would cost me $430! Mind you I paid $100 for the dryer, it was a quick diagnosis, the repair sounded simple enough (just unscrewing a few parts and replacing with new ones) and he said he had the parts on him.I declined and asked him for serial numbers. Bought the parts myself ($15 total for aftermarket) and fixed it in an hour. A trained technician could have done it in 20 minutes.Sears Appliance Repair is using a tactic that abuses the customer’s time and fear of sunk costs. The diagnostic fee of $140 is non-refundable so if you decline an outrageous $430 quote then you’re still out $140. Sears knows enough people will feel the pain of the sunk cost and will be desperate enough for a working appliance that they will just agree to an absurd fee.Embarrassing.I called Sears Appliance Repair to speak to a supervisor or whoever coaches the technicians to come up with their quotes. Not to get the tech in trouble but to get some answers after getting fleeced for $140. Got connected to a foreign call center that couldn’t tell me much.Also asked Sears to email me the technicians report but they never did.All the people I talked to in person or on the phone were nice.

Received a call from Donald when the morning began to set timing expectations. Prompt arrival once given arrival window. Received called once work was done to discuss next options. Price for the dishwasher fix was more than a new one so moved on.

Donald is a very knowledge tech. He addressed the issues right away and took care of it immediately. I had issues with the stove since July 2024.

Mr. Neal and his trainee colleague did a wonderful job, arrived at the expected time, fixed the issue and gave me a few tips on how to care for my appliances. Would recommend to a friend! I was WFH and didn’t get the chance to offer them some water or beverage but I hope they get well deserved paid for their good service!

It is amazing what a dedicated person demonstrates and takes pride in his work. The Tech did just that and quickly repaired what was identified. My family has been Sears Customers since the 1960’s and will continue- quality products and it requires quality repair by great Technicians.

The technician who repaired our refrigerator was excellent. He was knowledgeable, personable, professional, resourceful, persistent, and a good communicator. If we ever need another repair, I hope John is the one they send.

Recved way too many emails advising, confirming, double confirming. recved same texts multiple times. also tech texted and called and left vm. requested mutiple times to have wife as contact as she set the appointment up.stayed home and sat here. and after being barraged with way too many confirmations.......the tech did not show up. claims no one was home (which I was) and did not bother to call.then came another barrage of emails ......what a clown show.we have another appointment now, and tech is already texting me for an appointment on 1120.

The Technician was incompetent. He claimed that there was no problem with the Dryer and that I needed an electrician and the electrician found no problem. And rest the Dryer now Im stuck with 2 bills one for the electrician and one for the worthless sears Technician

We received excellent service from Ricky, the service technician. We would be pleased to have him service or repair our appliances again.

Sears ordered parts. They no call / no showed for three scheduled appointments to install. I even talked to an actual person to schedule one of the appointments. Now they claim they did the work they never did and are trying to collect the money.Update: After almost a year and so many phone calls, we got it sorted out and got some of our money back. Not star changing, but at least they eventually made it ok.

Everything went well once the repairman arrived, but everything leading up to that was unsatisfactory. We originally scheduled the repair for Thursday, June 6 and I received texts confirming that (including on the morning of the 6th), but the website had the service call listed as for Friday - so it was moved without consulting us. The window was 8-12, and the website initially had the estimated arrival time as 10:15. Then it moved to 11:20, then 12:50, then 2:15, then 4:20. He finally arrived after 4pm. So we ended up waiting around the house all day. When I tried to contact someone to understand the timing, it was nearly impossible to reach anyone until I finally called in as a new customer and only then was able to reach a human. It makes no sense that you all could be so far off the estimated time of arrival. If there were customer visits ahead of us, as the experts, you should have a better feel for how long they will take so you dont string us along all day. Also, your website sucks. it is embarrassingly simplistic and not user friendly. You need to upgrade it.

Don did a great job of diagnosing the issue with my dishwasher quickly and making recommendations.

Came out at 10:30 am and charged expensive dishwasher repairs for a $40 dollar part (gasket). Dishwasher still leaking and issue is unresolved. They apparently have escalated it to another technician (since the first one couldn’t resolve after me calling him back 3 times) but I’ve yet to hear from anyone at Sears by end of day.

He went to the wrong house and just said the heater was working and closed out the work order, even thought he had been clearly told to go to the unit on the right.

Technician that was sent out did not address the problem, although he acknowledged that the evaporator coil on the A C unit was badly leaking. Home Warranty Service deserves a 0 star rating based on their performance in this matter. I will not be renewing the contract when it comes due and would not recommend them to anyone.

Tom came and very quickly diagnosed the problem with our cooktop. The part was ordered and shipped directly to our house. Donald came and installed the part and made sure everything was correct. Both Tom and Donald were very friendly and professional. Weve used Sears Home Services for all our appliances no matter the make or model for years and have always been pleased.

The technician was amazing. It was crazy that it took months to get this fixed. If ur wasn’t for the technician, I’d on the phone with the home warranty place fir the nth time

George did what he could. The label with the ID number was worn off and he knew what part to order, but not the microwave ID that he needed.

Shawn was Very knowledgeable....arrived on time ..explained the problem...and was very nice! I was very pleased with how Shawn took care of my tractor ..he tested it himself before leaving making sure everything was working as it should be. Anyone will be happy to have Shawn have work done for them. Thanks

Sears never corrects the number they send text updates to for me but that’s my complaint. They’ve come out twice from my home warranty company now and have been very professional and honest with me. Their expertise in their area is obvious. And they’re great with my dogs.

Dquarius was absolutely fantastic. Very knowledgeable and professional. Im very pleased with him. I would recommend this service and especially this technician to anyone looking for home repair appliances.

Ricky S. did a great job helping us diagnose an issue with our fridge. I also really appreciate that he showed up on time. He was very friendly and professional during the entire visit and I highly recommend him for anyone who has fridge problems. Thank you very much, Ricky!

Mohammed, the tech Sears /Cinch sends on our Home Warranty plan, takes great care in giving excellent service. We trust him. He offers excellent service. He called the warehouse to check on the arrival of replacement motor he had ordered and texted us when it arrived.Unfortunately, Sears Cinch Home Services did not schedule him to install for an additional 8 days. With Sears/Cinch, Our a/c was off for 23 days.Sears/Cinch does not have a system for timely repairs.

George was great - showed up on time - clearly explained the problem and the fix. Happy with the service provided.

This technician was outstanding. I could not have had a better experience as he quickly diagnosed two issues that were the problem. I will recommend him & you to my COA. Thanks, John

I made an appointment on March 21 to fix my refrigerator. However, after I waited more than 2 weeks, nobody showed up. I had to throw all of my groceries. I wasted my money, groceries, and time because of Sears terrible services. I need to fix my refrigerator, so I made an appointment, but I am very disappointed with your service. Did I wait for 2 weeks for nothing? Is this the service of Sears for customers? I would no longer like to buy from this place if your service for customers like this.

The repairman admitted that he didnt have an operable temperature meter to check the ovens temperature, so he was inconclusive in his evaluation of our oven, but he added that HE HAD TO BILL US FOR HIS SERVICE. He had the gall to suggest that we use the oven again to see if it would cook properly. Thats why we called for the service visit, and we didnt need him to tell us we need to use the oven again. He also said we should buy an oven thermometer to check the ovens temperature ourselves. The repairman said he had 5-years experience, but I feel that his experience was that of screwing customers. In that he is very good.

I appreciate the job John did in replacing the ignitor on my Kenmore gas oven. He was thorough and professional in completing the job. Thanks!

Don Hanson is the best. Knows his stuff. Communicates his timelines well and accurately. 100% reliable. Don earned this rating for Sears Appliance Repair.

He checked to see my AC & said it’s really OK. He was nice and the only thing I wished to be informed when he was coming bcz I had been waiting since 1 pm. He showed up at almost 6 pm.

Our tech is knowledgeable, works hard and makes sure his customers are satisfied.

He left without fixing washer, when he came to the door, I was in threrestroom. Once I came out to the door he was leaving. I called 5 times, no response

I would give 0 stars if it let me. Previous technician had temporarily fixed my fridge but suggested to replace a part. Second appointment the part was changed and not it’s broken again now I’m supposed to wait 2 weeks to have them come fix their mistake find another place

Not only is Nicholas D a very fine technical person, he is kid, gentle and patient! pleasure to work with!

Our repair technician was very professional and efficient. The repair was done quickly. Ricky was friendly and helpful. He also instructed on how to prevent further issues.The only thing we didn’t like was the 8:00-5:00 window for the technician to come.

The technician seems not very knowledgeable. He started unusable my washer and he was dropping the parts on the floor, he wasnt careful. When he told me what he thought it was. I decided not to have him repaired my washer. I then started to put some parts back, but he left the wire that goes around the gasket inside the washer. He also took two the strews that hold the cover of my washer. He also charged more than the Sears person told me when I scheduled the appointment. Overall very unsatisfied with the service.

DonWas very informative as he made his repairsAnd polite

Dquarius is an excellent repair man. He diagnosed the issue immediately and was very courteous and friendly. If I have other issues arise- Dquarius is the repair man I choose to work with from Sears.

Excellent response time, and tech was friendly and knowledgeable.

Easy fix, small mishap on our partThankful not broken

He was quite knowledgable, courteous and friendly and it works now. Thanks.

I was not impressed by Georges expertise. In the future please assign Bill S. to the maintenance process for my home.Thanks

Dquarius was awesome, on time, very knowledgeable and thorough. He fixed what was wrong with my dryer and fixed the next thing that was going to break while he was back there! SUPERB SERVICE

Donalds arrival for help with my oven was punctual. He was knowledgeable, friendly and explained what happened with my oven clearly and concisely

Don was not only super friendly but very knowledgeable! You have a customer for life! Thanks Don!

Service rep came when promised, pleasant, efficient & thorough

The technician Kenneth was courteous and his customer service was great. Give him a raise. We need more like him. Thanks

John is Awesome Polite on Time Efficient & Very Proffesional kind put things back together & Very Sincere Courteous & Caring of other Peoples Property as well

Did not fix my dryer. Unfinished job

Stop with the hard sell!! I My customer rep kept telling me about one thing after another, after the purpose of my call had been resolved. It wasted 10 minutes of my time and was both unnecessary and extremely annoying.

Service tech was lazy and didn’t repair our door seals. The last service tech did repair the door seals.

Very courteous and did an excellent job!

EfficientHad on his truck what he needed to solve our problemvery nice man.pleased to have him in our home

Excellent customer service. Thanks

Professional, efficient and friendly technician. My dishwasher is back in full working order now.

Technician was thorough and explained everything as he made the repair.

Service Tech was on time, completed the job very quickly. Knew what he was doing!

He arrived later than expected but did the job efficiently and proficiently

The technician was super polite and knowledgeable. Excellent customer service.

Thomas was Professional and knowledgeable and he fixed the problem. Thanks and appreciate your service.

Amazing service! Thanks so much for being kind and speedy fast!

Super Service, Great communication & outlined all options! Keep up the great work!

Dan was a great communicator. He got the job done timely.

Wonderful technician (Ricky)! 5 stars plus+ !!

The technician was very professional, courteous, and thorough!

Arrived on time, was pleasant, and repaired the issue. Great work!

Donald was great! Friendly, polite, great customer service.

Prompt response and solution of the issue with our microwave. Next day service.

Muhammed was very nice and very knowledgeable.

I would like to speak to a person. I could not get that by using the phone prompts.

Professional, courteous and very knowledgeable.

Great service

Excellent / thorough customer service!!!!

Didn’t fix the problem….

Great through job!

Fantastic technician!

Great help 😊

Good communication.

Don is fantastic

Friendly and efficient

Friendly and on time

Very helpful

Great service

Resolved problem