Prosper Air

Prosper Air is the absolute best company to work with. Weve had Tabitha servicing our house for several years now. We do bi-yearly maintenance with them. And any time we have ever had an issue she is quick to show up and fix us up. And dont get me started about the pricing.....they are incredibly reasonable!

I was a Prosper Air customer from 2015 through 2023.Last July, our AC went out on a holiday. I couldnt get a hold of them (no issue there, it was a holiday) and they returned my call a day later and stopped by. At that point, Id already had the air handler fixed by a larger company as it was urgent due to having a 1-yr old in the home. That other company recommended a full air handler replacement. As I was a Prosper Air customer, I asked them to give me a second opinion. They did, and agreed it should probably be replaced as it was coming up on 8 years old and had a leak. They sent me a quote by email. I chose to go with their replacement as they have done good work before, and treated us well.My email response to that quote was the last time I had any effective communication with them. Tabitha has been totally unresponsive to calls, text messages, and emails. I contacted her over the course of FIVE months to try and get the replacement scheduled. Every 4-5 emails/texts she would say oh yea I still have this scheduled and will get back to you... A few months later, I just got tired of it and changed AC company. My new company is super responsive, and have provided perfect service.Prosper Air, you need to do better. You lost an 8-year customer. Hire someone to take your calls and do the scheduling. Be responsive and dont lie to people. Youll run out of customers if you treat customers the way you treated me.

Tabitha owner of Prosper Air has been servicing my clients, family & friends for years. This week w two of the hottest days reaching mid 90’s our A/C motor blower went out. Tabitha came out after hours diagnosed it and had it replaced within 24 hrs. I highly recommend her. For all you HVAC needs.

I would not use Prosper Air based on my experience in dealing with the owner, Tabitha Alsdurf.I hired Prosper Air to check what I assumed was a faulty HVAC unit in my home during extreme temperatures in August. The company was recommended by a local resident who had only used them for basic annual HVAC maintenance such as cleaning the outside unit, checking electrical connections, replacing filters.Due to the reference, Tabitha agreed to move up our issue and come out after hours for $125. She replaced the dual capacitor and charged $120 for a total of $251.86. Tabitha never stepped foot in the home or attic although we stated we could run home from our dinner to accommodate whatever she needed to get the temps down in the house. She called me at dinner for payment and I happily obliged thinking the issue with the temps in the 80’s in the house were over.Overnight the temps came down a few degrees but by 1:30, on Saturday the temp was creeping up. After questioning if the thermostat upstairs should be at the same temp and Tabitha not offering any other options to trouble shoot after sending her screen shots of the thermostats climbing to 78 despite being set at 71, Tabitha’s response via text “It can’t keep up with 110 degree heat.”I texted, “Tabitha, with all due respect….This is exactly where we were yesterday. We are now setting at 77 degrees in the house, so no change. I’m struggling with having paid over $250 with no improvement. I am laid off and that is money I did not have.” Her response was “Ok..” I was shocked at the uncaring response and that her nonchalant attitude must be a sign of her shoddy work as well. After taking some deep breaths because I couldn’t believe that a small business owner would respond is such an outrageous way, I decide to take the high road and ask her what the next step is as I’ve turned the zone upstairs off as was suggested and in only two hours it was 87 degrees upstairs, 77 degrees downstairs. I asked if she was planning to come back out again since the issue was not corrected the previous night. I never received a response or an offer to correct.I finally got her on the phone to state that she didn’t fix the problem and she replied that the outside unit was dirty, and she had to spray it off. I told her that was not the case because we had recently sprayed it off and changed the filter although neither were really needed as we were attempting to troubleshoot the issue before calling her. Tabitha then asked if I wanted my old capacitor back if she could find it in the back of the truck…..? What? We were exasperated and I explained if she knew in advance that replacing the capacitor might not work due to the extreme heat, the right thing to do would have been to have stated that up front so I could make the call to replace or not especially after hours for an extra $125. She agreed to review the invoice to refund a portion, however after two attempts to contact her via email she chose not to respond.Tabitha was nonresponsive to multiple texts and calls and did not volunteer to come out to troubleshoot the job. Finally, she agreed on the phone to review the invoice to refund a portion of the charges since she knew her “fix” of the problem was not going to work. I followed up in email on two more occasions via email August 31, September 21 to no avail. It was apparent that she agreed on the phone to review the invoice to come to an agreed amount to refund was merely a ploy to get us off the phone. She was unconcerned, unapologetic, unresponsive, and uncaring. Overall, an incredibly horrible customer service experience.It’s apparent Tabitha may be capable of basic handyman helper maintenance issues, however under no circumstances would I use them for diagnostics, repair, installation or replacement or any other kind of issue because she was unable to troubleshoot the issue and was unwilling to work towards any kind of customer resolution.

Thank you Prosper Air for coming to my rescue after being stranded by another company for 5 days in August Texas 107 degrees. You did a great job, you did it fast, and your price was fair and you didnt try to gouge me like the other company did. Highly recommend these guys.

Our AC went out last night, so I called Prosper Air this morning at 7:30 a.m. when most other AC service providers were still closed. They answered and got me scheduled for the same day! That afternoon, they came out and replaced the part that had gone bad and got our AC running in under 20 minutes! Its 106 degrees today, so my family and I are really happy to have AC again! They were friendly, professional, on time and had fair pricing. Ill definitely reach out to them next time we need HVAC service!

Great Heating & Air service/repair company! This family-owned business is excellent and they are prompt and professional. We had HVAC issues that they diagnosed and repaired within 24 hours. I highly recommend this business for your HVAC needs.

Prosper Air came out quickly to fix my heater! I was so impressed with their professionalism, price and communication! I will definitely be using them again.

I highly recommend this company. They are very fair on their prices and keep their appointments. They worked us in the schedule extremely fast. We will definitely be calling them again for any issues. They truly care about their customers. Tabitha was great!

Prosper Air is the best. No price gouging. They have integrity. They just replaced my upstairs 3 ton A/C unit. Got two other bids that gave me stomach issues. Quality work, plus can work in 70s instead of high 80s we had with the old unit freezing up so frequently. When they finished they reduced price from quote due to not having to replace two parts. Can imagine the price gouging companies not doing same.

I would highly recommend Prosper Air not just because they saved me half the cost of a local competitor, but because I felt I could trust them and enjoyed meeting them. This family owned business should be supported by our community because they are honest, economical, efficient, friendly and just down right good people.

Straight up, one of the best contractors I have ever worked with, and I used to build houses for a living.Justin and Tabitha are very knowledgeable, extremely courteous and fair in their pricing.The integrity they showcase each and every visit should be the model for a successful business practice.No shady double talk like I have seen from many other local HV/AC contractors. Once again, this is the right way to build a business!Thanks again Prosper Air. Hopefully we wont have anymore AC issues in the near future, but if we do, we know who to call!

Tabitha was awesome. Came to check the same day and was able to do the replacement next week.

You wont regret calling Prosper Air! So glad we did. There are still some honest companies out there and Prosper Air is definitely one of them.We have used a couple different service providers including the company who installed our original unit. After being told 6 years ago during a routine maintenance checkup that we would need to replace the whole system within the year and should sooner rather than later, I lost faith in the honesty of HVAC techs.Our unit started acting up in April so we started looking for a company to replace the HVAC that was on deaths door 6 years ago. Prosper Air gave us multiple options from fixing the original system to replacing part of to all of the system. After weighing the options & cost presented we decided to replace the whole system. We also learned that an issue we were told had been fixed by the original installer was never truly fixed. Never did we feel pressure to choose one option over another and felt they educated us with the pros and cons of each option. They were upfront with all cost involved and there were no surprise additional fees after installation.We have had to call a couple of times for minor adjustments (learning curve on our part for a system properly installed now) and to install new thermostats (so we knew everything was installed correctly.) They have responded quickly each time and even saved us a service call with one of problems.

Our AC went out in the middle of summer and we have a family member who has a medical condition that makes them very sensitive to heat. Thank god we were able to connect with Prosper Air. Tabitha, one of the owners, came out after hours and repaired our system. She was prompt, professional, and had great pricing. If I ever have an AC or heating issue again, this will be my first and only call. Thank you guys!!

Literally never came back to fix a problem they created. After 2 weeks of them throwing parts at a unit they installed 3 years ago, they just stopped calling back and taking our calls. I was sooooo surprised to see 5 stars. Did they pay you people for these reviews?

Tried two times to contact them. One time via their website to request normal maintenance. 2nd time called and left a message. Once again requested normal maintenance and asked them to return call to set up appointment. Needless to say, there won’t be a third attempt.

These guys are awesome! Affordable, courteous, efficient, and EFFECTIVE. So often these days you can’t tell the pros from the amateurs. These folks are the real deal. They will sort you out if you give ‘em a shot.

Prompt professional service : quality repair and installation : fair pricing : Justin and Tabitha are a great team to call for your ac instalaltion, maintenance and repair needs

Prosper Air is very professional in their services and transparent with their assessment. Their charges are also very affordable.

Fantastic to work with! They were courteous and straight forward, fixing our air on a holiday. Will definitely be using them in the future.

I dont think I could find a better AC service! They are honest and dependable and down to earth people. That means a lot to us!

Not responsive. They made mistakes I had to hire another contractor to fix.

Amazing service and price! So glad we called them to help with our ac unit!!

They were very professional and reasonably priced!

Great service. Very professional & Efficient. Straight forward, no upsale!

The service is always prompt, courteous, and reasonably priced.

Nice tech. Was on time and quickly resolved